MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 28
2017-02-16
Lb, CA
Fraud or scam
Money transfers: International money transfer
Complaint: Regarding : MONEY GRAM On XX/XX/2017 at XXXX ; XXXX PST, I went to a Money Gram store to send money to my aunt in a rural town in XXXX, I sent {$100.00} Us dollars. I have the receipt and confirmation number which will be attached. My aunt XXXX lives in a rural area of XXXX, XXXX, XXXX which does not have a town market nor does she own a personal telephone. She was not given the the reference number for approximately 1.5 weeks ( because she had no access to a telephone nor ride to pick up the money ) when she was able to get a ride into the nearest town of XXXX, XXXX, XXXX. When she arrived to XXXX at the XXXX she was told the money was already picked up the same day the money was sent, at XX/XX/2017 XXXX. This was impossible since she nor anyone else had the reference # until the day she went to town. I immediatelty contacted Money Gram to make a complaint and get a refund or find out what happened to the money I tried to send my aunt to assist with her medical care. I was given a case # XXXX and was told they would do an investigation. Today XX/XX/2017 I was left a message by a XXXX at XXXX ex XXXX when I attempted several times to call back without reaching anyone or real person. I called XXXX and spoke to different staff to no avail I asked and reached a supervisor named " XXXX '' which refused to identify herself by a badge no employee number, she told me my aunt picked up the money she refused to tell me where, which, state, city or store. She told me it was Money Grams policy not to provide that information that if I wanted that info I would need to take them to court. My wife then got on the phone with XXXX and stated we felt " Money Gram '' stole this money because no one was given the access or reference number. XXXX stated your aunt picked up the money I asked her where? She then asked me where we sent it and we said XXXX and she said yes XXXX, she then asked what city and us knowing there was no store nor bank in XXXX we told her the name of the local village our aunt lives in and XXXX then said the money was picked up there in XXXX. We confirmed that she was indeed lying to us and decided to submit this report to the CFPB for assistance in obtaining our money back. Please feel free to contact us by phone or email
Company Response: Closed with explanation
2017-02-15
Basinger, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Closed with explanation
2017-02-14
Richmond, VA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-02-13
Aptos, CA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: I found a puppy to purchase out of state - XXXX XXXX, Minnesota. The ad was on XXXX. After several conversations/emails/texts with the seller, I decided to purchase the puppy. She said she would handle the shipping. The only thing I needed to do was provide the crate rental fee - {$650.00}. This was through a company called XXXX.
The shipping company representative contacted me and asked for payment. He then told me that their credit card machine was n't working and that I need to go to MoneyGram and send the money if I wanted the dog shipped. They provided me the form for renting vs purchasing. I chose to rent with 95 % of fund returned when they received the crate. I receive a tracking number that I could place on their site to see where the puppy was.
The next day, I received another email from XX/XX/XXXX stating that the puppy was at the XXXX XXXX ' airport and that the paperwork for the puppy was insufficient. They needed {$450.00} to get all of the health approval and shots before they would ship to our home. The email also had a threatening Gov. Reg notice on animal abuse saying I could be subject to prison. I was suspicious and checked their website. The site said they made sure that all paperwork for pets were approved before shipping. I asked the XXXX Rep to speak to a supervisor. He hung up on me and I never heard back from them.
The seller responded to my texts asking us to pay the money and she would pay us back. We told her to pay the money since it was part of the agreement. She said she did n't have the money but was trying to find the money. Then we did n't hear from her.
I do n't know if this is XXXX big scam or XXXX ... sounds like it 's XXXX big scam.
I lost {$1000.00} from this scam. I realize now after writing this that there are so many indicators that should have been red flags for me but I was so excited about the puppy.
Here is the name of the puppy seller - She provided us with this info for the MoneyGram payment : XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX, MN XXXX Phone : XXXX email : XXXXXXXXXXXX XXXX Ph : XXXX XXXX XXXX Email : XXXXXXXXXXXX Website : XXXX
Company Response: Closed with explanation
2017-02-08
Raleigh, NC
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-02-03
Tacoma, WA
Lost or stolen money order
Other financial service: Money order
Company Response: Closed with explanation
2017-02-03
Midland, TX
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-02-03
Naval Base Ventura County, CA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2017-02-02
Baltimore, MD
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-31
Las Vegas, NV
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-31
Ft Wayne, IN
Fraud or scam
Money transfers: International money transfer
Complaint: XXXX XXXX VIOLATED THE DODD-FRANK ACT ON ME AND ALLOWED ME TO BE SCAMMED FOR XXXX IN US.DOLLARS.
Company Response: Closed with explanation
2017-01-30
U S Chamber Of Com, DC
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-26
Portsmouth, VA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-01-25
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-19
Stewart, AL
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-01-17
Naval Base Ventura County, CA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-17
Naval Base Ventura County, CA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-11
Tubac, AZ
Wrong amount charged or received
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-11
Orlando, FL
Other transaction issues
Money transfers: International money transfer
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-07
WA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: I was contacted by XXXX and told that they had a gas scooter I had been looking for in stock. I sent the money by money gram and was given a bogus tracking number. They later contacted me again wanting additional money. Scooter not sent -- -- {$1400.00} lost.
Company Response: Closed with explanation
2017-01-06
Elkton, MD
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-01-06
El Paso, TX
Excessive fees
Other financial service: Money order
Complaint: In XXXX, I purchased a {$60.00} MoneyGram money order. I set it aside and forgot about it until cleaning out some old files. When I took it back to the place of purchase in XXXX, I was told that they could not cash it since it was over a year old. The money order did not contain any expiration date on its face so I believe it is worth {$60.00}.
I sent the money order to MoneyGram expecting a full refund. Instead, I was sent a {$6.00} refund check after exorbitant deductions were made for a {$18.00} processing fee and a {$36.00} service charge. Their refund check is a joke.
Company Response: Closed with explanation
2017-01-04
Caldwell, TX
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-01-04
AZ
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: I wanted to purchase a phone from a lady. We agreed that it was to far to drive so she would overnite the phone me via fed ex and AFTER i reieved the phone i would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the fed ex tracking info within a couple minutes of me doing the money gram as she was at fed ex waiting. I called money gram on XX/XX/2017 to confirm that UNTIL I GAVE HER the reference number that the money COULD NOT be picked up. They confirmed that was correct. I even ASKED them about A REFUND to ME if the transaction fell thru ( and i did not recieve my phone ) to plan ahead and make sure i could get my money back from money gram. I also called walmart PRIOR becuase that is were i was completing it and they also confirmed this and confirmed that the process of a refund was relatively simple if i needed to do that. Long story short i realized within about 20 min of sending the money gram that something wasnt right because i never heard from or could contact the person that I was buying the phone from. I called XXXX walmart IMMEDIATELY as i was driving. They said that I had to be there in person I was back within about an hour to cancel it. They checked and it had already been cashed. I ask how is this possible they have NO INFORMATION. They were dumbfounded. Walmart call moneygram. Then they put me on the phone with money gram. I told them that was IMPOSSIBLE since i never GAVE the recipient the ref number. They asked if the recipient had my name, address I had to have them ship my phone and the amount was obvious since it was thier price. Not to mention all of this is right on the moneygram that can be hacked if you know how ( i was also informed that this may have been an inside deal since it happened so QUICKLY ). They told me that if the recipient claims that they LOST the ref number and gives them my ( SENDERS ) name and amount that it was for MONEYGRAM takes it upon themselves to go ahead and release the ref number WITHOUT ANY CONTACT TO THE SENDER WHATSOEVER!! And that it was MY FAULT for giving them my info in the first place. I told them that all anyone needs is a name and general location and it takes a matter of seconds to go on the net and get ANYONES FULL ADDRESS they could have gotten it VERY easily even if i didnt give it out. I am holding moneygram FULLY responsible for my loss of the XXXX due to their negligence, deception, unauthorized distribution of private information ( Your telling me that if i have someones name, address, account number that i can walk into their bank and say I 'm here to pick up XXXX for them and they would just say OK? I DONT THINK SO ) They should in NO WAY SHAPE OR FORM NEVER be allowed to give out the senders information. ESPECIALLY with the way scams are these days. Hence that is WHY there is a ref number that the SENDER has to provide to the RECIPIENT in order for them to get the money. If it is lost ( THE RECIPIENT ) should HAVE TO CONTACT the SENDER and the SENDER should be given it again. I was told that this was a SECURE way to do this and that the money COULD NOT be accessed WITHOUT the ref number. If i would have EVER been informed in ANY WAY shape or form that this was not the case and that they leak UNAUTHORIZED information i NEVER would have even considered this. There is NOWHERE on the paperwork that i recieved that indicated ANYTHING different than what i was told or any reference to anything THAT MAY BE DIFFERENT than what i was told. It is ludicrous that a company thinks that they even have a legal right to do what they did.
They are a very shady irresponsible deceptive company and need to be held accountable for their lack of security and fraudulent actions that cost me alot of money time and hassle. I feel that it isnt as much about the scam as THE FACT that moneygram ALLOWED/ACCTUALLY MADE this happen
Company Response: Closed with explanation
2017-01-03
Aspen Hill, MD
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation