MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

2016-12-29

Liverpool, TX

Excessive fees

Other financial service: Money order

Complaint: I purchased several money orders from Money Gram for which a " service fee '' was charged once the money order had not been cashed within XXXX year ; however this fee was not diclosed upon purchase of the money order it was only diclosed once I requested a reissuance of the original money order. Had the additional fee been diclosed I would have elected to purchase the money order from a competitor, specifically XXXX, in which this fee could have been avoided.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-28

Chicago, IL

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-23

Hamilton Grange, NY

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-21

Springfield, IL

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-21

Chapel Lakes, FL

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-21

Brooklyn, NY

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-20

Newnan, GA

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: On XX/XX/XXXX I sent XXXX to a person in XXXX XXXX via " MoneyGram '', on XX/XX/XXXX the person attempted to withdraw the money at XXXX different location and He was told that the full amount was not available for withdraw, the XXXX places in question are " XXXX XXXX '' and " XXXX XXXX XXXX ''. I call " MoneyGram '' and they say the full amount was ready for withdraw and gave me the name of another institutions where the money could be withdraw, this creates an issue for both the sender and the receiver because more time is wasted on phone calling and to figure out a way to withdraw the funds. Situations like the one mention can discourage persons like myself to continue using " MoneyGram '' Thanks
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-18

Boston, MA

Other transaction issues

Money transfers: International money transfer

Complaint: I sent money to my relative but accidentally initiated it twice. I realized my initial error when the transaction came out of my bank account again, causing a overdraft, and it was returned. I called moneygram to fix the problem ( have the second item cancelled ), the representative stated they had no record of the second transaction, just the first. 7 days later the ach is processed again on my account, causes another overdraft and is returned again.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-16

Boston, MA

Wrong amount charged or received

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-15

Dubberly, LA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-15

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-11

Bloomington, MN

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: i ordered a product, Phone : XXXX XXXX XXXX XXXX : XXXXXXXXXXXX URL : XXXX XXXX they told me to XXXX XXXX XXXX, XXXX, or XXXX. moneygram XXXX then i got an email, asking for another {$300.00}. Dear Client, Your package was registered for today delivery and is presently on transit reet transaction has been temporally deactivated due to the urgent need of a restriction stamp fee. This Caution ( REFUNDABLE RESTRICTION STAMP ) is needed in order to by pass all routine and checks as we proceed with your parcel for your delivery .So note that the RESTRICTION STAMP FEE is XXXX % refunded back to you upon delivery of your parcel. You have to pay a Refundable Caution fees of {$340.00}. Note better that this caution fees will be refunded back to you by our agent on duty when parcel is delivered.Get back to us to inquire about the present location of your parcel. * * ***REASONS FOR THE CAUTION DEPOSIT**** * ( 1 ). Following the USA Courier Commission ' Rules and Regulations on Courier Transportation and section 12 sub paragraph 2, " ... all Parcels being transported from One Country to another, through out USA and International must be fully Insured by an Insurance Cooperation at the state of Origin against any eventuality. * * ( 2 ). Following a compromise between the USA Aviation Complaint Commission and the USA Financial Commission, it was concluded that all mails being transported through USA from one state to another or international must obtain a Restriction Stamp and this restriction stamp fee should vary from one Package to another depending on Financial Value and contain of the Package. * * ( 3 ). We also wish to let you know, according to the US Price Determination Commission, the price for the Package ranges from ( $ XXXX- {$5500.00} ) From the above, the caution fee you are supposed to pay for your Package is {$1500.00} and your Parcel can be transported and delivered without any problem, Documents, medical prescription and wo n't be checked by the Enforcement Officers ( DEA ). * * Due to a good number of complaints by clients about this **Restriction Stamp, the Management of this International XXXX Service in collaboration with the US Courier Commission came out with a XXXX % Refundable * *Restriction Stamp, which provides for the following : * You are required to make the payment of {$340.00} for Restriction Stamp of your package which will be refunded to you once your parcel is delivered to the delivery address. * * WE HAVE XXXX PAYMENT OPTIONS FOR THE NATIONAL AND INTERNATIONAL RESTRICTION POLICY. BELOW ARE THE DIFFERENT OPTIONS WHICH YOU HAVE TO CHOOSE TO PAY FOR THE REFUNDABLE RESTRICTION STAMP OF YOUR PARCEL, SO IS EITHER YOU PAY FOR ; * * A ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS XXXX % REFUNDABLE TO YOU BY CHEQUE OR IN CASH AT YOUR DOOR STEPS AT THE POINT OF DELIVERY OF YOUR PARCEL. HERE, RESTRICTION STAMP GIVEN TO YOU WILL EXPIRES AFTER 5 YEAR* *OR* * B ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS NON-REFUNDABLE AND THE RESTRICTION STAMP WILL EXPIRE AFTER 10 YEARS. * * WE WANT TO ASSURE YOU OF THE SAFETY OF YOUR PARCEL AND ALSO THAT ONCE WE SHIP YOUR PARCEL TO YOUR DOORSTEP, THE RESTRICTION STAMP FEE WILL BE REFUNDABLE TO YOU UPON THE PICK UP OF YOUR PARCEL IF YOU CHOOSE TO PAY FOR OPTION ( A ). BUT IF YOU CHOOSE OPTION ( B ) THE MONEY YOU ARE GOING TO PAY WILL NOT BE REFUNDABLE. * ** This means you will have to deposit the sum of {$330.00} and {$15.00} for our service for which {$340.00} will be refunded to you at the point of delivery. Your package will be delivered to you at your delivery address by one of our delivery agents and the agent will also refund you the {$330.00} in cash. * *Mr. XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-09

San Francisco, CA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-09

Brooklyn, NY

Wrong amount charged or received

Money transfers: International money transfer

Complaint: This is an issue with MoneyGram online service. I made a transfer of money to XXXX from USA, {$50.00}. Moneygram webpage informed me of a fee {$4.00}. if I use my credit card. When I received my bill from credit card, there was an additional fee of {$10.00}. When I called the bank they told me that MoneyGram coded the transaction as cash advance, and as such there should be a fee of {$10.00}. When I called MoneyGram, they read me a disclosure of a recent change in agreement between MoneyGram and Credit cards Association stating that the transactions between them will be charged as cash advance not as credit card transactions. Nowhere on their website there was a mentioning of that. I believe it is a breach of law. Because each ATM has a legal disclosure of a fee when I used my credit card as a a cash advance. MoneyGram must inform a customer of the fact that a credit card transaction will be billed as a cash advance with an additional fee. When I called the MoneyGram escalation department, they refused to acknowledge the situation
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-06

Winston Salem, NC

Fraud or scam

Other financial service: Money order

Complaint: On XXXX/XXXX/2016 and XXXX/XXXX/2016, I have used the services of Moneygram XXXX to send " XXXX '' money for something that I allegedly owed. I called XXXX 's customer support number to verify. XXXX told me it was a scam. I unplugged my computer, filed reports with the police, with the bank, Moneygram itself, several government agencies. I have talked with XXXX, they tell me to go the bank and the police to dispute the charges. I talked to the bank, they tell me to talk to Walmart and Moneygram XXXX as well as the local police to dispute the charges. I have tried everything to file the disputes with the bank, there isnt anything they can do about it. I am now trying to dispute Moneygram XXXX and Walmart for charges. I do have police report number and other report numbers from government websites if needed. I also still have receipts from the Moneygram purchases with reference numbers. Already filed reports with Moneygram XXXX about the charges. Local police have talked to Moneygram XXXX. Still havent heard anything back yet. Trying to see about getting help for it. May go to legal aid if I have to. I have lost in total XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-12-05

Sylvester, GA

Other transaction issues

Money transfers: Domestic (US) money transfer

Complaint: I made a payment at Walmart through MoneyGram and it was supposed to be for an XXXX XXXX XXXX with XXXX # XXXX through the XXXX in the amount of {$70.00} that was applied to the creditor XXXX XXXX XXXX XXXX. I went back to Walmart and they said that I had to address the issue with MoneyGram and I did and they told me that they have to wait for XXXX XXXX XXXX XXXX to refund the money to them in order for them to put on the account that I requested initially.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

Gretna, LA

Excessive fees

Other financial service: Money order

Complaint: Dear Sir or Madam : Please be advised the sole purpose of filing this complaint with your agency is due to Wal-Mart not honoring their money orders. Not to mention the fact, Wal-Mart is the seller for MoneyGram money order 's and refused to issue a full refund on a {$35.00} money order that was not used for purpose intended. The merchant refused to issue a full refund and/or exchange the money order for a new one after it was written out to another person. I purchase this money order from their store on XX/XX/2016. It was on the following day, XX/XX/2016, when I presented the money order to Wal-Mart for a refund and they denied the refund - with the statement that the money order is altered because I tried to correct the misspelled name. I explained to XXXX ( Wal-Mart cashier ), that the original money order is intact with the receipt and stub and all I need is to replace the money order and/or be refunded. Then XXXX stated ; " No you are not getting any of your money back and/or a replacement of that money order because Wal-Mart want get their money back from MoneyGram ''. I informed XXXX in the past Wal-Mart replaced my money order with no issues when I misspelled the name on it and this was never a policy. XXXX also stated to me Wal-Mart does not have any returned policy for selling MoneyGram money order 's that involved third party, which is MoneyGram. Then XXXX proceeded to contact MoneyGram, and she stated ; " You need to return the money order back to them and pay an {$18.00} service charged. I later contacted MoneyGram customer service and informed them that this is double-dipping ( Kick-back ) and that I should not be charge any fees due to the fact, I never lost the money order. After I informed the agent I will be filing a complaint with the Consumer Financial Protection Bureau and Office of Financial Institutions, she then reduced the fee to {$9.00}. I firmly believe this practice is illegal and fraudulent. The only time I believe anyone should be charge any fees, if the money order is lost and a stop payment is issued with a replacement of a money order. I do not believe this constitute that because I have the original money order, receipt and stub. I am requesting an investigation of Wal-Mart 's and MoneyGram business practices. I firmly believe they should not be allowed to sell money orders if they will not honor them. During my investigation, it appears other financial institutions do not honor Wal-Mart money orders. I greatly appreciate your assistance in this matter and look forward to your prompt response. Respectfully, XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

Katonah, NY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-01

Westminster, CA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-29

San Antonio, TX

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-29

Arleta, CA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-29

Bostonia, CA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-29

MS

Fraud or scam

Other financial service: Money order

Complaint: On XXXX/XXXX/16, I purchased XXXX moneygram money orders from Walmart on XXXX XXXX in XXXX, XXXX for {$1000.00} each ( Money Order # 's : XXXX & XXXX ). After purchasing the money orders, I scanned both money orders to my XXXX XXXX XXXX account. I then tore the money orders up and discarded them at money services area at that Walmart ( A requirement that my bank XXXX requires ). In XXXX of this year ( 2016 ), XXXX pulled both of the {$1000.00} deposits for each money order from my account, stating that they had been contacted by MoneyGram stating that someone has deposited the physical money orders into an account at XXXX XXXX XXXX on XXXX/XXXX/16 and that MoneyGram would be pulling the funds from XXXX. I contacted XXXX XXXX XXXX and they informed me that a claim would have to be filed through MoneyGram to recover my funds. I contacted moneygram about this situation and on XXXX XXXX XXXX, I was contacted by XXXX XXXX XXXX of Monergram 's Resolution Assurance Dept ( XXXX ) who informed me that a credit had been issued by MoneyGram on XXXX/XXXX/16 for each money order and that my bank ( XXXX ) would need to contact the Federal Reserve and provide these reference numbers : XXXX - XXXX ref # XXXX on XXXX/XXXX/16 ; XXXX - XXXX ref # XXXX on XXXX/XXXX/16. XXXX contacted the Federal Reserve on XXXX XXXX XXXX and was informed that no funds were tied to these reference numbers and that the reference numbers provided were from the initial correspondence with XXXX XXXX XXXX and MoneyGram. This has been a very long and aggravating process that I would like to get resolved as soon as possible. I contacted XXXX and asked how could this happen when I endorsed each money order on the back by signing each of them with my name, and putting for deposit only, XXXX XXXX XXXX Bank ( see attached money orders that I had to pay moneygram {$24.00} each to get a copy of ). I also informed XXXX that I had never banked at XXXX XXXX XXXX, I knew no one that did and that this was a fraudulent case. MoneyGram provided a case number ( Case # : XXXX ) were they stated they opened up a claim of endorsement not as strong with XXXX XXXX XXXX ; a but to this date ( XXXX/XXXX/16 ), no resolution has occurred and I have not received my money back.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-29

Ft Myers, FL

Other transaction issues

Money transfers: International money transfer

Complaint: I bought a money transfer on XX/XX/2016. I called the customer service on XXXX/XXXX/2016 and went to money gram agency located in XXXX XXXX XXXX, XXXX XXXX to request a cancellation and a refund. The lady responded that I have to call their XXXX after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to XXXX with my reference number XXXX. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected every time. Please tell me what else I need to do to obtain a refund of {$150.00} that I paid. I was the sender XXXX XXXX, XXXX, MoneyGram transfer. The person who was to received payment XXXX XXXX XXXX never went to pick up at XXXX while she was there in vacation from XXXX. Since the receptor was not able to pick up I am requesting cancel transaction/refund
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-25

Loganville, GA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response