MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 37
2016-05-26
Wrong amount charged or received
Money transfers: International money transfer
Complaint: On XXXX XXXX 2016, I made XXXX money transfers through Money gram from XXXX to XXXX, the XXXX was for USD {$5.00} to receive XXXX {$17.00} ( XXXX XXXX ) under reference XXXX, the second one was USD {$520.00} to receive $ XXXX XXXX, when I delivered this money I ask to money gram agent in XXXX that if there was a time limit to receive the money and also I if there was any a problem with the amount of USD {$5.00} and the teller told me that there was no problem.
On XXXX XXXX 2016 the receiver and I went to Money Grams agent in XXXX and tried to receive my money and the agent named XXXX XXXX, we were told that we were not able to get the money because the transfers were blocked, and after two days of visiting XXXX offices from XXXX different Money Gram Agents and calling customer services phone it was impossible to have an agreement between Money Gram, the agents and me as the customer, on one side at money Grams customer service line they answer always was that there was not any problem to perform the payment that I was able to receive it when I want that I should go to another office and on the other side the XXXX different agents were not able to make the payment, finally at the headquarters of one of the agents ( XXXX XXXX XXXX XXXX XXXX ) there was a settlement between the agent and Money Gram customer support that the only way to pay me was to divide the transfer of $ USD XXXX in two different payments, but I would receive COP XXXX instead COP XXXX, because there was an extra cost for dividing the payment, finally I accepted because I was afraid to lose my money signing in the papers that I will submit a complaint ; for the USD {$520.00} transfer I received the money completely.
After I received the money I submit a complaint through Money Grams web site, asking why they were charging me for dividing the payment, they answered me that the difference of the values was not for an extra charge but it was because they used the exchange rate of the day that was divided the payment which is under the rate when I delivered the money.
The complaint is under case number XXXX since XXXX XXXX, Money Gram asked me some detailed information about which offices and agents I visited. I have asked about updates for this case number and they have answered me that the investigation is still under process, but after almost two months I am noticing no progress at all.
From my point of view I have been a victim of the lack of communication between Money Gram with their agents and customers therefore I should receive the amount of money initially agreed, when I delivered the money. I did not request to divide me the money therefore I should not to assume difference of the exchange rate values, for that exchange rate deviation I received XXXX XXXX less than it was initially settled in our contract
Company Response: Closed with monetary relief
2016-05-26
Saint Clair, MO
Money was not available when promised
Money transfers: International money transfer
Complaint: I have been trying to send a money transfer of {$120.00} XXXX to XXXX for the 2nd time after having to cancel the 1st time due to pick up delays. Basically, although the transaction shows as " ready for pick up '' in the online app, and Moneygram has even collected the funds from my account, my sender has been unable to pick the money twice at large banking institution ( XXXX ) affiliated with Moneygram International. The recipient is basically being told that the number most be incorrect. Then, after having to send recipient the number for pick twice to no avail, I had to called the service line and to my surprise again they needed to verify my identify apparently due to suspicious activity. At the same time, I was transferred several times from the Hold Dept. ( Rep. named XXXX ), then Online Dept. ( Rep. named XXXX ), and finally they wanted me transferred back to Hold Dept. when I decided to end the call, and file this complaint.
The issue is that this is not the first time that I have to verify my identify, and it seems that Moneygram is not taking any steps to update their system after having re-verify my identity several times before. And, I am instead being told that this issue will persist and that they are sorry, which seems unfair to to say the least especially when we are talking a mere {$120.00} XXXX.
Bottom-line, I know of no basis to put me or my family through this needless hassle, and basically labeled as a " bad actor '' each time even after releasing the funds, and re-verifying my identity.
Company Response: Closed with explanation
2016-05-25
Sulphur, LA
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-25
Albany, NY
Other service issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-25
Detroit, MI
Advertising, marketing or disclosures
Prepaid card: General purpose card
Complaint: I sent XXXX to a friend in Virginia to give to my sister because she needed the funds. Money gram took the money along with the fee from my card sent me a confirmation with a reference number to state the funds were ready in Virginia. When the receiver arrived she was told that the funds were not there and the number was invalid. I called money gram and after being hung up on several times I was told that they would refund {$2700.00} ( including there fees ) in XXXX4 business days. I explained that this was an emergency. They said no it was a scam area. I asked why did they remove the funds. I explained that my online account has sent money to this individual person and they said no. Now my family member is in danger because I do not have an additional {$2500.00} laying around to help her.
Company Response: Closed with explanation
2016-05-23
Ehrhardt, SC
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-23
Lebanon, PA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-23
Mount Olive, OH
Fraud or scam
Money transfers: International money transfer
Complaint: A guy named XXXX called to offer me a refund for a computer program I purchased, {$290.00} on XX/XX/2015. I had to have it returned to a checking acct. with a debit card.He made the refund and then said it was to much the bal. after the refund was XXXX. He said I would have to go to a XXXX and return the difference.I sent him XXXX on a XXXX, and that was all the money I had in my acct.The deposit he made was a fake transaction.The firm he gave me was XXXX
Company Response: Closed with explanation
2016-05-20
Cleveland, OH
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-19
TX
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: I live in XXXX, Texas. Some unfortunate circumstances yielded itself to where I had to financially assist a relative in XXXX, Texas. On XXXX XXXX, 2016, I went to my financial institution, withdrew {$2500.00} cash. I attempted to deposit the money into the recipient 's bank account, but that financial institution was not able to facilitate that transfer/transaction. I then decided to transfer the monies via MoneyGram, so took my money to a nearby Walmart XXXX XXXX, XXXX XXXX XXXX, XXXX, TX. XXXX, ( XXXX # XXXX ) because they are agents for Money Gram. I went to the customer service desk, filled out the necessary paperwork to send my relative the money. This process did n't take long at all, maybe about XXXX minutes. She informed me that because the amount that I was sending, instead of the normal fee of {$11.00} to transfer the money, I would have to pay the fee of {$50.00}. I gave her the {$50.00} to send, then after I filled out the paperwork, the Walmart Customer Service Agent entered in the information and produced a receipt for me to keep for my records. She then informed me that it should take no more than 1/2 hour for the funds to be available for the recipient. One hour later, my relative ( the recipient ) called me and told me that she was informed from the Money Gram Agent at their Walmart in XXXX, Texas, that the sender ( I ) am to call Money Gram for verification purposes and to clear the transmittal of funds to the intended recipient. I immediately called the number given ( XXXX ) and after going through several prompts to reach a MoneyGram CSR, it was extremely difficult understanding the rep because of the language/accent barrier. He told me that he could not assist but needed to transfer me to the right department where they would be able to assist. They transferred me and I waited ... and waited ... and waited ... after 35 minutes, I had to hang up and felt that my call was going nowhere. I then called Walmart and asked if there was another number that I could call to release the funds to the recipient. They told us no, and that the previously mentioned number was the only number they had. I called that same number again, and again they insisted that they could not assist and that they would have to transfer me. I again waited ; In the meantime, I had someone else call to see if she could get through. She asked for Management and he said that he could n't assist and it was the same story of " Having to transfer ''. That night we got nowhere. As you can probably imagine, we ALL were frustrated. Both I ( sender ) and my relative ( recipient ). By this time, I was on hold on this particular call for XXXX minutes. I had my friend stay on her lie on hold, and she stayed on hold for XXXX minutes. Trying to get these funds released and calling every number imaginable to rectify the situation took up a major portion of my Saturday evening. I wanted to just get my money back and try another vehicle of transfer, but I could not even get my money back! I called Money Gram Headquarters and all that they said that they could do was log my complaint and forward to the proper department and I should hear back from someone in 6 days. The money that I attempted to send to my relative was needed ASAP, but because they could n't receive it, this debacle caused more of an inconvenience, and even MORE of a financial burden to both parties, and as of today, XXXX/XXXX/2016, MoneyGram STILL has not and wo n't release my money!
I ask that you please advise and assist me in rectifying this situation.
Company Response: Closed with explanation
2016-05-19
Harrisburg, PA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: I sent a Money Gram for {$490.00} to an individual. I received a notice from someone supposedly in the same office that the recipient received the money but had an automobile accident and because of some electronic problem I was asked to send the same amount of money in order to re- ceive a refund. I was n't going to make a second mistake by complying. I attempted to speak with personnel from Money Gram, but between the person 's accent and poor telephone connections, I am unable to understand most of what she is saying except that the person did receive the money. She attempted to tell me what I should do, but most of our con- versant was unintelligible for me. Of course, no service was given for my laptop.
Company Response: Closed with explanation
2016-05-18
Mill Creek, IN
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-18
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-18
Oxford, GA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: I sent an amount of money by using MONEYGRAM.COM, online, there were several holds on which payment was available but i had to constantly give them in intervals more and more information on my personal, i.e. Drivers license, DOB, address year of birth, SS and all uncomfortable information to a representative that was outsourced in a foreign country. I 'm now watching my acct notoriously along with alerting my bank of what transpired, I 'm cancelling the money gram acct and reporting them to all agencies as well.
Company Response: Closed with explanation
2016-05-17
N Las Vegas, NV
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-16
Herriman, UT
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-16
Dunlap Lake, IL
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-14
MO
Other transaction issues
Money transfers: International money transfer
Complaint: Moneygram refused to refund me for the money that was NOT collected by my family over a year ago. I have n't gotten anything from then for almost 3 weeks of complain.
Company Response: Closed with explanation
2016-05-13
Dixmoor, IL
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-13
Fortuna, CA
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-12
East Selah, WA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-12
Santa Rsa Bch, FL
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-12
Burlington, NC
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-12
Grand Lake, LA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-12
Sarasota, FL
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation