MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

2016-07-12

Galloway, OH

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-09

Sherman Oaks, CA

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-08

Brisas De Ceiba, PR

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-08

Torrance, CA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-06

Austin, TX

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: On XXXX XXXX, XXXX I received a call form a lady pretending to be with the office of pretrial of investigation. The lady said her name was XXXX XXXX, she received case from attorney XXXX XXXX, who was attempting to collect a debt for a loan from XXXX XXXX. XXXX XXXX said, they had me on surveillance camera, they were coming to arrest me, she used the words felony, fraud, promissory, it would cost my family more to bail me out of jail. She then told me the best way to send the money was thru money gram. I went on the morning of XXXX XXXX, XXXX to the Walmart on XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX ; wired {$1000.00} to XXXX XXXX, to some XXXX XXXX, whom assumed to be some attorney working on behalf of some loan company.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-03

Duxbury, MA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-03

Long Beach, CA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-01

Wallington, NJ

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-30

Fort Lauderdale, FL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-30

Dale City, VA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-30

Saline, MI

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-30

Goose Creek, SC

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-30

Albany, NY

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Bel Alton, MD

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Rockport, TX

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Bohemia, NY

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Washington, DC

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Morgan Hill, CA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

FL

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: My name is XXXX XXXX XXXX , I live in XXXX XXXX , Florida, on XXXX / XXXX / XXXX XXXX pm I sent money via moneygram to XXXX XXXX who lives in XXXX , Texas. I sent her the refrence number and the private question and answer so she could get the XXXX . The money was for my XXXX XXXX XXXX daughter as a birthday gift. XXXX went to the walmart in XXXX with her ID and the info to retrive the money, she was unable to get it, they told her I had to call XXXX and give them more info, I did that, they said ok tell her to go and retrive the money, nothing, they said they needed more info, what more info do they want? so I decided to send my daughter a money order and I went today XXXX / XXXX / XXXX to retrieve my money, they said it 's on hold and I could not get My money so I got back home and called the XXXX number again and they seem to put you with people with thick accents so it ; s difficult to understand and they tell me the transfer is under review, what are they reviewing I asked, I gave you all my info, she gave you all her info and you still wo n't release the money to her or me and I 'm the sender, it 's my money ca n't I get it back, the man says it 's under review again, that 's when I started to get mad cause they give you the run around, do they need the XXXX that much? so I told him he was no help at all and I guess I will have to see if there are any class action law suits or I will get a lawyer and we can make those XXXX dance. He then asks if there is anything more he can help me with so I hung up on him. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Saint Cloud, FL

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-20

Belleville, IL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-17

Camarillo, CA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Phila, PA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Manhattan, NY

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: Today, XXXX/XXXX/16, I tried to send a moneygram online, as I have done several times before. I was told that my transaction was " under review '' and I had to confirm the transaction. Then I was told that the receiver also had to call to confirm the transaction. None of this was mentioned in the transaction receipt I received by email. I had to speak to XXXX different persons at MoneyGram and they were not sympathetic at all. The receiver has still not received the money.
Company Response: Closed with explanation

Disputed: No Timely Response