MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 17
2018-02-28
MD
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was transferring {$160.00} to a colleague in XXXX on XX/XX/XXXX using Moneygram 's online platform. Since Moneygram states that inclusion of the middle name is optional. I did not include the recipient 's name when sending the money. When the recipient went to receive the money, their agents refused to give her the money on the pretext that her ID had a middle name which was not indicated in the transfer.
The recipient requested me to speak to Moneygram 's customer service personnel to get this rectified. When I called them, I spelled the middle name several times as XXXX, but their employee entered XXXX.
When my colleague went back to receive the money, they refused to give it to her on the basis of the spelling mistake made by their own stuff. Upon learning this, I called them once again. This time they refused to rectify it because an earlier amendment was done. They told me that the only recourse was to cancel it. I pleaded with them to pay it as it was because I did not have any more money to send, but they declined to offer any solution to that effect.
I went ahead and canceled the transaction on XX/XX/XXXX. However, 9 days later today, they still haven't refunded me the money. I have called them several times but they insist I have to wait up to 12 days. Surely, a company that involved in money transfer should not hold on to someone's refund for more than 24 hours.
My recipient also made me aware that their agents were using this confusion to force her into opening a checking account with them. This is deceitful marketing.
Company Response: Closed with monetary relief
2018-02-26
Patterson, MD
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I attempted to pick up the transfer at two locations. At the XXXX on XXXX XXXX XXXX XXXX XXXX, MD XXXX I was told the transfer was not available after calling in before arriving and after being told otherwise. I then attempted to pick up the transfer at XXXX XXXX on XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX and was told the same. Funds for reference number XXXX were not available as promised.
Company Response: Closed with explanation
2018-02-25
Doral, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-24
Kosciusko, MS
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I send XXXX dollars to buy a phone of a buy sell app called XXXX and as soon as I send the money I was blocked the person I send it to name was XXXX XXXX well that is what he said his email was XXXX he send pictures of the phone he wanted have up front and the other when I receive the phone he was supposed to mail after he got he the money today but have not heard from him since he has totally blocked me want answer please help
Company Response: Closed with explanation
2018-02-24
Galesburg, IL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-22
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-22
Hon, HI
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: n XXXX of 2017, My internet friend named XXXX XXXX referred me to an FBI agent in XXXX named XXXX XXXX who said that he could investigate the scam case for me in XXXX and got the criminals apprehended and flied back to U.S. for a trial.
At that time, I trusted them a lot and provide with them all the information that they need. XXXX XXXX did not ask for money in the beginning, but later on he said that he had received an arrest warrant and will have two of his men went to XXXX to arrest the criminals. So after two day later, he said his two men had arrived to the XXXXXXXX XXXX XXXX in XXXX to execute the arrest warrant. But however, the XXXX XXXX XXXX needed {$4300.00} to register a warrant from the U.S in order to arrest the person. XXXX said that I needed to pay that money immediately so that the warrant would become effective. He gave me a persons name called XXXX XXXX who is the officer working in the XXXX. I need to transfer {$4300.00} to him by XXXX. Finally, I made the following 2 payments.
Order date Amount Reference No : XXXX XX/XX/2017 {$2000.00} Reference No : XXXX XX/XX/2017 {$2300.00} After they received totally {$4300.00}, XXXX XXXX started to ask me another XXXX certificate payment of {$14000.00}. I immediately suspected that something wrong with this case. So I stopped making all the payments. Then XXXX XXXX started to scold at me and then stop all communication with me.
Later on, I found out XXXX XXXX is a faked FBI and his introducer, XXXX XXXX is also a scammer. However, I lost {$4300.00} already and I dont know what will be the best ways to recover my lost money.
Company Response: Closed with explanation
2018-02-19
Lashmeet, WV
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: Dear XXXX XXXX XXXX XXXX, Are you still unable to raise the fee of just {$180.00} to enable us send to you the original copy of your draft?
XXXX XXXX.
Sent : Monday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' <XXXX> To : " XXXX XXXX '' <XXXX> Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I don't have the money yet I will let you know ok and I am not sure yet either XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " foreign operationscbn '' <XXXX> wrote : Dear XXXX XXXX XXXX XXXX , Send the fee {$180.00} to us by Money Gram Or XXXX only in this Name : Receiver : XXXX XXXX XXXX.
After payment, send the money gram control number to me to enable my secretary go for the collection from money gram office here.On receipt of the fee, the original copy of your draft will be send to you by courier service.
Yours Sincerely, XXXX XXXX.
Sent : Sunday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' <XXXX> To : " foreign operationscbn '' <XXXX> Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : And tell me where to send the XXXX dollars to and I will as soon. As I get a chance. You would not understand what I am goi g through but I will send for this XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' <XXXX> wrote : Why???
Sent : Saturday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' <XXXX> To : " XXXX XXXX '' <XXXX> Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I am no longer interested.
XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' <XXXX> wrote : Still haven't hear from you why???
Sent : Monday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' <XXXX> To : " XXXX XXXX '' <XXXX> Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I will send it soon. I p my get paid on the XX/XX/XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " foreign operationscbn '' <XXXX> wrote : Dear XXXX XXXX XXXX XXXX , We are still waiting to receive the fee from you as you promised.
Sent : Thursday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' <XXXX> To : " XXXX XXXX '' <XXXX> Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I will when I get the money I don't have this now XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' <XXXX> wrote : Dear XXXX XXXX XXXX XXXX , Here is your draft.Could you please send the fee {$180.00} to us by Money Gram only in this Name : XXXX XXXX XXXX.
After payment, send the money gram control number to me to enable my secretary go for the collection from money gram office here.On receipt of the fee, the original copy of your draft will be send to you by courier service.
Yours Sincerely, XXXX XXXX.
Inline image I am not able to raise anything just take the fee from the fund you are so desperately wanting to send to me XXXX XXXX XXXX XXXX Show quoted text
Company Response: Closed with explanation
2018-02-18
Mount Holly, OH
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018, I walk into the money services, MoneyGram section to send money to a unknown person. I spoke with the MoneyGram agent to send money to someone I didn't know. I explain that I am waiting for a package to be sent and didn't want anyone receiving the funds until I release them. The agent told me that they would need the reference number that was printed out on my receipt. And by no means do I give up the reference number until my transaction was completed. She guarantee this would be the only way to receive funds sent. And this would be my way of securing my money. I was confident and this was the reason I choose MoneyGram. After 2 days of waiting for my package and to no delivery, I decided to go back to Walmart and get my money from MoneyGram. Went back to the same MoneyGram and had the same person that waited on me with my a original receipt. I handed her my receipt and she looked up my reference number for my refund. After a few minutes, she said someone received the money. I said hold could that happen when I didn't give anyone my reference number but you. I had my receipt with me at all times. She said I needed to call MoneyGram about this. I told her you guarantee me a secure refund if I secure my reference number, and I did. Be aware that MoneyGram will give your money away if the person you don't know has your mailing address and there Driver License.
Even though you are told that the only way someone can receive your sent money through " MoneyGram '' is by using the reference number. That is a lie!!!!!!!!! I spoke with the 2 XXXX store Manager about this and all I got was, they will talk to the 2 MoneyGram agent. I was guarantee a secure way to release my funds in the beginning, but in the end I was taken for a ride by XXXX MoneyGrams unsecure practices. Do not count on a secure way to send money, and to have full control of releasing your fund by relying on a reference number. Huh The moneygram agent didn't even get my address right on the receipt.
Company Response: Closed with explanation
2018-02-15
Santa Ysabel, CA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: on XX/XX/2018 Moneygram stated that my online account had been locked out due to activity. I was told by moneygram that i should visit a moneygram location personally and i could send money. Unfortunately even attempting to send money at a physical location i was unable to send money ( local XXXX ) to a family member.
I would like moneygram to unlock my account so i can continue to send money to XXXX family and friends.
Company Response: Closed with explanation
2018-02-14
Doral, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-14
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-13
DC
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with monetary relief
2018-02-13
Eden Prairie, MN
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I made several international transaction through Money Gram and filed a complaint but have never heard about how to rectify the situation. They were all international transfers that were the result of an romance scam.
Company Response: Closed with explanation
2018-02-12
Weston, CT
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/18, I was the victim of a " virtual kidnapping '' fraud scam. A caller told me my father was in a car accident, which had seriously injured a child family member of violent criminals, and had resulted in a confrontation that led to my father being kidnapped. The caller was able to produce personal information about me and my father and, positioning himself as a reluctant but influential member of the violent criminal gang, was offering to broker a release for my father from his alleged kidnapping for {$3000.00}. He threatened that my father would most likely be killed, and that only through the caller 's intervention was my father 's life being spared. He threatened my father 's XXXX unless I paid {$3000.00}, or if I hung up the phone, or if I made any attempt to contact my father. The caller advised me to make an international money transfer to his family-member in XXXX XXXX using XXXX XXXX, which had security protocols to prevent such a transfer ( by requiring me to call their XXXX number before finishing the transfer, which discouraged the caller from pursuing this option ).
The caller then asked me to make multiple transfers through MoneyGram, and I made four transfers ( the transactions : {$910.00} : Reference # XXXX at XXXX to XXXX XXXX XXXX XXXX XXXX ; # XXXX at XXXX to XXXX XXXX XXXX XXXX XXXX , which the caller reported had failed ; {$910.00} : # XXXX at XXXX to XXXX XXXX XXXX XXXX ; {$890.00} : # XXXX at XXXX to XXXX XXXX XXXX XXXX ) . At this point, the caller continued to ask for more money and to make additional threats, changing the scenario he had presented earlier. I risked contacting my family and realized that my father was safe. I hung up on the caller, who then sent me a threatening text message.
I filed a police report with my local police department and went to my bank to see if it was possible to prevent the transactions or recover the funds. The banker called MoneyGram 's customer service associate, who told me and the banker that it was not possible to recover three of the four transactions but that the second failed transaction would be refunded to my debit card. The purpose of this complaint is that the promised refund for the second transaction has not happened despite the passage of 96 hours since my call with MoneyGram 's service associate. In addition, I have now learned that this is a common scam. I would recommend that MoneyGram implement security protocols so that it is not abetting fraudulent victimization of customers in the future. As I reflect from my experience, I would imagine that such protocols could include subjecting transactions to a confirmation with MoneyGram 's call center ( similar to what XXXX XXXX successfully implemented in this case ) if they are international transfers to a location known to host such scams, if they are sent by first-time senders, and if meeting these considerations are at a transaction amount slightly below {$1000.00} and especially if repeat transactions, it would be helpful to consumers and helpful to the rule of law for MoneyGram to invoke some kind of protective measure.
Company Response: Closed with explanation
2018-02-12
Tampa, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-09
Toms River, NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-09
Albuquerque, NM
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$520.00} to a friend in XXXX via Money gram. I stated I wanted the money sent in US dollars when she asked if I wanted US dollars or Euros. When my friend went to pick up the money it was in Euros and he had the added hassle and expence of having to convert it back to US currency. The receipt was folded up and stapled together with only the recipient 's name and reference number highlighted and visible. When I found out he got the money in Euros rather than US dollars I removed the staple and found that Money Gram gets extra money when it converts my US dollars into foreign currency. Doing so benefits Money Gram financially but is counter to my request for sending US dollars only. I'm sure it is company policy to maximize their profits by ignoring the customer 's request and it was no mistake they sent my money the most profitable way for the company.
Company Response: Closed with explanation
2018-02-09
New Bedford, MA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Fraudulent charge ( $ XXXX ) against my XXXX XXXX made from Phillipines XXXX by XXXX XXXX. by use of a XXXX. Auth./Ref. # XXXX. Filed a claim against my credit company.
Company Response: Closed with explanation
2018-02-08
Greenwood, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Monday, XX/XX/XXXX, I entered XXXX XXXX XXXX ( hereafter " XXXX XXXX '' ) on XXXX XXXX XXXX, XXXX XXXX, CA to send money to XXXX. I chose this XXXX because it was closer to my workplace, and therefore, allowed me to send the money during my lunch break. The XXXX clerk who helped me on this day was XXXX. I wanted to send {$2600.00} to XXXX XXXX XXXX ( hereafter " Recipient '' ) in XXXX. I attempted to pay with a debit card, but it was declined ( most likely because the transaction exceeded the daily card limit ). I asked if I could cancel the transaction. XXXX said the transaction was " stuck '' in the system, and that I could just go to the nearby XXXX XXXX XXXX XXXX to get the debit card matter resolved, and that once I return, I could come speak to her directly without waiting in line again.
I drove to the nearby XXXX XXXX XXXX XXXX on XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA, and withdrew {$2600.00} in cash. I decided to pay in cash because I thought it better to keep the debit card limit low for my protection in case I lose the card. I returned to XXXX XXXX, tendered the cash, and received a receipt for the transaction. The receipt was time stamped at XXXX XXXX. The receipt had a reference number which was XXXX ( hereafter " Initial XXXXending Reference Number '' ). See attached copy of the receipt.
On XX/XX/2018, Recipient made contact stating that the bank clerk had informed her that she failed to locate the money with the Initial Sending Reference Number, and that there was no history of any such transaction whatsoever. Alarmed, I drove to a XXXX near my house to speak with a clerk. I drove to XXXX XXXX XXXX on XXXX XXXX XXXX, XXXX XXXX, CA ( hereafter " XXXX XXXX '' ). I arrived at XXXX XXXX at around XXXX XXXX on XX/XX/2018.
I waited in line and was assisted by XXXX ( he was a customer service manager and wore a yellow vest ). I provided the Initial Sending Reference Number. XXXX informed me that the transaction was " not in send status '' and that he had never seen that before. He called Moneygram. I could not hear what the Moneygram agent said, because he was on the phone with XXXX and not me. I then inquired if I could get my money back. XXXX asked the Moneygram agent, and I heard XXXX saying " so we can't do a refund here? '' XXXX hung up the phone, and told me to call XXXX to speak to Moneygram directly.
I called Moneygram. I spoke with a Moneygram agent who identified himself as " XXXX. '' He would not give me a last name. I explained the situation to XXXX, and he said the money was already received. I said this is not so, and vented my frustration at the matter and stated that XXXX said that the money was not in " send status. '' I expressed my frustration, and demanded my money back. XXXX stated that he would refund my money, and that all I needed to do to receive my refund was to go to the XXXX where I had sent the money and present a valid I.D . I told him that I was at XXXX XXXX, and asked if he could send the money there. He said he could not, and reiterated that I needed to go to the XXXX where I sent the money. I asked him for a confirmation number that I was given a refund. He did not give it to me. He simply told me to go to the XXXX where I had originally sent the money to get my refund.
I left XXXX XXXX at around XXXX, and drove to XXXX XXXX. I arrived at the " XXXX XXXX '' at XXXX XXXX at XXXX. There was a couple in the line, and XXXX clerk XXXX was assisting them. XXXX stated that the XXXX XXXX closes at XXXX, and that the couple were her last customers. I told her that I had a serious issue, and pleaded for her assistance. She agreed to see what she could do, although, she warned that I can not get a refund tonight, because the XXXX XXXX was closed. I gave her the Initial Sending Reference Number. She said the money was " not in send status '' and she asked if I was given another reference number for the refund. I said no. I called Moneygram again.
I spoke with Moneygram agent " XXXX '' on the phone. I asked him about my refund, and he asked if I was given a refund reference number. I said no. He said he had a refund reference number for me, which was XXXX ( hereafter " Refund Reference Number '' ). I kept him on the line when I gave XXXX the refund reference number. She stated that the system indicated that the refund was " already tendered. '' Alarmed, I immediately questioned XXXX about why the system would say the refund was " already tendered. '' It is impossible that someone received the refund within the span of 30 minutes that it took me to drive from XXXX XXXX to XXXX XXXX. XXXX stated that I should not worry, that " tendered doesn't mean someone has been given the money '' and that I should just return to the store in the morning, speak with a XXXX clerk, and provide them with the refund reference number. XXXX kindly stated that she would be working tomorrow at around XXXX, and that she will help me when I come, and that I did not need to wait in line.
Beset with worry, I could not wait until noon to check on the status of my refund. I returned to XXXX XXXX the next day, XX/XX/2018 at around XXXX. XXXX clerk XXXX assisted me. I explained my problem, and she called Moneygram. I overheard her speaking with the Moneygram agent, and heard her say " the money could not be refunded '' and that I " should go back to the store where I made the initial refund request. '' Hearing this, I stated that I had gone to XXXX XXXX yesterday, but that XXXX told me to go to the store where I had originally sent the money, which was XXXX XXXX. XXXX asked the Moneygram agent if I should go back to the store on XXXX XXXX. She did not get an answer. XXXX tried to assist me by asking the Moneygram agent what she should tell me. She was placed on old. Worried that I would not get my money, I called Moneygram myself right then and there.
I spoke with Moneygram agent " XXXX. '' I explained all the facts. He stated that Moneygram needed to open an investigation, and gave me an investigation reference number which was XXXX ( hereafter " Investigation Reference Number '' ). He told me that the investigation could take up to 90 days. I told him that I need my money now. I have my receipt and I never received any refund and I did not understand why I could not get my money back. I asked XXXX how the system could say the money was tendered when I never received the money. XXXX told me that it could happen due to a system issue at the XXXX store. XXXX told me check tomorrow on the status of my refund. I asked XXXX if I needed to return to XXXX. He told me to call Moneygram at XXXX the next day to check on my refund. I also asked XXXX for a last name, but he refused citing company policy. Upset, I requested an address so that I would know where to serve Moneygram with a legal complaint. XXXX gave me the address of Moneygram headquarters which was XXXX XXXX XXXX XXXX, XXXX Fl., XXXX XXXX Texas .
Overhearing me speak with XXXX, XXXX clerk XXXX who was sitting next to XXXX commented that she remembered me, and that she remembered that I had sent quite a bit of money and that it was " a mess. '' Ultimately, I gave up when I realized that I could not get my money. XXXX stated that there was nothing she could do, and that she was sorry for the ordeal. She gave me the direct line to XXXX XXXX.
Beset with anxiety, I could not wait until the next day to check on the status of my refund. I called Moneygram at around XXXX on XX/XX/2018. The agent told me the case was under investigation. I expressed my frustration, stated that I would call again tomorrow, and disconnected.
At or around XXXX on XX/XX/2018, Recipient stated that she went back to the bank in XXXX to inquire about the issue, and that the bank clerk told her the money was already refunded. The Recipient asked why the bank told her that there was no transaction or that they could not even locate a transaction with the Initial Sending Reference Number yesterday, but today, they can locate it and it was already refunded. She was given no answer. Recipient is willing to request and provide any and all documentation and information from the bank and testify that she never received the money.
I could not sleep well that evening of XX/XX/2018. I woke up constantly in the middle of the night. At around XXXX, XX/XX/2018, I called Moneygram again pleading with them to issue my refund. I stated that I could not wait 90 days to get my money. The agent stated that the 90 days was merely the regulatory requirement. I assume he meant to indicate that the refund could be issued before then. I stated that Moneygram as forced me into the position of seeking legal help, reporting them to Consumer Financial Protection Bureau ( at which point the agent asked me what that was ), and other extreme measures such as demonstrating on the Capitol steps. The Moneygram agent stated that I can do that if I want, and stated that their current position is that " you ( meaning me ) received the refund. '' I took exception to that statement, and reiterated that I did not " want to '' elevate the issue, and that I did not receive the refund, to which, the agent stated that " you doesn't mean you. '' Realizing the futility of any further entreatments, I reiterated my position that Moneygram has forced me to elevate the issue.
On XX/XX/2018, I could not sleep, and called Moneygram at or around XXXX asking for my money. It was a complete waste of time.
On XX/XX/2018, at around XXXX, I returned to XXXX XXXX to get the names of the XXXX clerks who previously assisted me so that I can provide a full account of what happened to me. I spoke with XXXX at the XXXX XXXX desk, and XXXX was also there. As I was speaking with them, XXXX walked init appears she just showed up for work. I explained my issue, and XXXX said she would call the manager. I took notes while all of this is happening. Manager XXXX showed up. XXXX explained to her my issue, and remarked that another gentleman had the same issue. This other gentleman tried to send money overseas in preparation for his wedding. The money was not received, and according to XXXX, he would be leaving to fly overseas in a few days. This gentleman, according to XXXX, also tried to send more than {$2000.00} dollars. XXXX lamented that these issues have started happening " all of a sudden lately, '' that this was a Moneygram issue and that it's probably better for XXXX just to close Moneygram.
XXXX left to do something, and XXXX walked over the counter to call Moneygram. As I waited in line, another customer who was being served by XXXX was trying to send money. XXXX commented the customer needs to wait a moment, because sending money requires a manager to be present, and that this was " a new policy. '' At one point, I heard XXXX, who was on the phone with the XXXX agent say " So are you saying the young lady ( referring to the Recipient ) can go get the money? '' which got my hopes up, and then a few moments later, I heard her say to the Moneygram agent " So you want him to go back to the other XXXX? '' to which I felt very confused, and asked if they meant XXXX XXXX. She could not get a confirmation, and she hung up on the Moneygram agent because " they were giving me the run around. '' To which I agreed, and she suggested that I call the " XXXX XXXX '' to alert him to my issue. She gave me the number which was XXXX.
I left XXXX XXXX at around XXXX, and drove back to work. I stopped by a place to get food before heading back to work. I felt extremely upset, confused, and entirely helpless. I called Moneygram. The agent who answered transferred me to another agent, whom I assumed to be a supervisor, who explained that they need 90 BUSINESS days to conduct the investigation, and that the investigator will call me once he or she has concluded her investigation, and he urged me to check back periodically.
Moneygram agents have caused me nothing but confusion. First, they said the money was already picked up, it was not already picked up. The XXXX bank told the Recipient that they could not locate the money using the Initial Sending Reference Number. Then when I requested a refund, they told me I could pick up the money by going to XXXX XXXX and showing a photo ID. I showed up, and they tell me the money was already refunded. Now they want 90 BUSINESS days to do an investigation. I also feel XXXX business practices ought to be investigated as well to prevent this from happening to others. Please, I implore the Consumer Financial Protection Bureau to find out what is happening here.
Respectfully, Enc : Copy of receipts
Company Response: Closed with monetary relief
2018-02-08
CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Me, XXXX XXXX I did the past XX/XX/XXXX a XXXX USD money transfer from XXXX to XXXX with the company MoneyGram and never arrives to the receiver XXXX XXXX (account number XXXX XXXX XXXX XXXX // XXXX XXXX // Order number XXXX) I'd contact the last time with the company on XX/XX/XXXX and they open an investigation about with the number XXXX, after that it was imposible for me to contact again with them and I been losting my time and money calling to the company.After two months trying to fix it with the company MoneyGram it's still not fixed and I don't know where is my money.
Company Response: Closed with explanation
2018-02-07
Correll Park, NC
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-05
Kenneth City, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-05
AL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I order a key for specific trunk and paid a total of XXXX to moneygram to pay for key at individual request on XX/XX/. Once I found out he wasn't shipping key I immediately requested a refund on my credit card through moneygram.onXXXX. I have heard nothing from moneygram on my refund. The person does this quite frequently.
Name/s used ; XXXX XXXX or XXXX XXXX and XXXX XXXX.
.
Company Response: Closed with explanation
2018-02-05
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation