MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 16
2018-04-06
Long Beach, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2018-04-05
TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Paid a fee I didn't receive the grant money.from this phone number XXXX XXXX XXXX.to this name.XXXX XXXXSpokane city Washington.XXXX.I sent XXXX dollars money gram to this address.ticket number.XXXX.what can I do to get my money back or have them indicted.my name XXXX XXXX XXXX XXXX XXXX.the company XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2018-04-04
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-04-04
Jacksonville, FL
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-04-04
Jacksonville, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: We have missionaries in XXXX, XXXX, and XXXX that we have supported for years. We used to send funds via MoneyGram but starting last year they have blocked all attempts and we were forced to use XXXX XXXX, where we had no problem sending, just costs more. I have spoken to several agents at Money Gram including a supervisor who says there is no reason for my transfers to be blocked saying it is a local problem. I have gone to a number of MG agencies and all locations say money gram is rejecting the transfer. The supervisor agent said they can not tell me what their record shows as they might give false information. It is unthinkable I can be blocked from making legitimate transfers without a reason. Please investigate why MG is doing this to us and we want to disclosure for it. We are legitimate and highly credentials and people of honor, we do not deserve this type of inept treatment. This creates a hardship for our people in their country to not receive funds via MG instead of XXXX or bank transfer. Plus it costs more. They were given good service for several years and then last year stopped allowing us to send funds to our people in our locations global.
XXXX2018 is the latest time this rejection was given.
Company Response: Closed with explanation
2018-04-03
Curwensville, PA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-04-02
Everett, WA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-30
Akron, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-29
Canton, OH
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-26
Newnan, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Greetings : I made a Money Gram Transfer onXX/XX/XXXXusing the online service in the amount of {$100.00} + {$12.00} for the service fee totaling {$110.00}. The funds were deducted from my account onXX/XX/XXXXTwo ( 2 ) days passed and the receiver never picked the money up, so I canceled the transaction. I contacted Money Gram and they stated it would be up to 10 business days ( I think it was ) so I waited. I did not receive my money back in the 10 days as promised, so I called again. The second call, they stated give it to Monday which was 2 more days away. After that Monday, I called again and was told to give it to the end of the week. Again, I waited ; still no refund. I called again and was asked to check my bank account ( no refund there ) and was given an email to send a copy of the transaction showing it was deducted from my account. I did that onXX/XX/XXXX ( an entire month has now passed ). Please keep in mind that NO ONE has contacted me AT ALL regarding this matter. I'm the one who has to keep calling them and every time I call, it's always something else they are asking me to do to show proof. Today XX/XX/XXXX.. now almost 2 months have passed and they are asking me to send them my ENTIRE BANK STATEMENT as if what I sent isn't showing enough. I've sent that in as well as of today. Today, I called the complaint line to file a consumer complaint and was directed to this website. I'm contacting you guys because I use Money Gram frequently and to have such a hassle just to get back my own money is RIDICULOUS!! I AM LIVID, DISAPPOINTED, FRUSTRATED AND READY TO HAVE THIS RESOLVED. No one should have to go through such extreme to get their money back. Every thing requested OF ME has been done ... why can't they just release my money back.
Company Response: Closed with explanation
2018-03-26
Worcester, MA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2018-03-23
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-20
Bakersfield, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX and XX/XX/XXXX I had sent a money transfer online through money gram. On XX/XX/XXXX I had cancelled the transactions because my daughter was not able to pick them up. I called money gram and they had advised me that the reason why my daughter couldn't pick up the money was because money gram doesn't accept prepaid debit cards. So at that time I was told to wait 3-10 business days for a refund. Well that time had come and gone and I called them back and they had told me that the refund date had passed and that it would have to go to the escalation department. At that time they told me to wait two business days and the money would be returned. Well I waited 3 business days and called back and they said that it was still in process and I would have to call back in another 2 business days. I have been calling everyday with the same result. Nothing is being done about my refund. I asked to speak to a supervisor and I then was asked " even if you're not going to get your money back today ''? I was super upset and still no supervisor or refund.
Company Response: Closed with explanation
2018-03-14
Miami, FL
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-14
Ridley Park, PA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2018-03-14
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-13
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-09
Long Beach, CA
Fraud or scam
Money transfer, virtual currency, or money service: Check cashing service
Complaint: I was instructed by what I later found out was an imposter to pay some vendors on a XXXX job I was being hired for. I was instructed to send two money grams to XXXX XXXX ref # XXXX for {$1300.00}. and XXXX XXXX ref # XXXX for $ XXXX- they are nothin XXXX XXXX . The check given to me to pay this ended up being bad.
Company Response: Closed with explanation
2018-03-09
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Cashing a check
Complaint: On XX/XX/18 I received a check from XXXX XXXX XXXX for work that I was to perform for XXXX XXXX. XXXX XXXX initially contacted me via telephone and requested that I provide a quote for painting services. After agreeing on a price, XXXX XXXX sent mea check for {$4500.00} for the work to be performed. Part of this fee was to be spent on painting supplies and art to be hung up after the job was completed. My fee for the job was {$1800.00} with me receiving 50 % of the fee up front. The remainder was to be spent on the supplies.
Upon receiving the check, I deposited it into my XXXX Checking account on XX/XX/18. That night XXXX XXXX requested that I withdraw {$3500.00} of the money and deposit it into a XXXX XXXX XXXX Account. The name on this account is XXXX XXXX XXXX. The account number is XXXX the next day on XX/XX/18 I looked at my account to make sure that his check was accepted. After seeing that my account reflected the deposit, I withdrew {$3500.00} from my account and deposited it into account listed above. XXXX XXXX XXXX required me to purchase a Moneygram for the deposit.
Moneygram charged me {$0.00} for each money order. I bought 4 money orders. Once I deposited that money into XXXX XXXX XXXX they accepted it. XXXX XXXX asked me if I deposited this money and he rushed me to do this. He told me to send him a copy of the deposit. With my frustration with rushing me I told XXXX XXXX I would not want to do this job.
Upon this conversation I spoke to Moneygram to cancel sending the payment. At this point I knew this was not something legitimate and I wanted to cancel the payment so I can retrieve my money back. Moneygram refused to do that because it was a pending payment. By the time it was deposited into that Account on XX/XX/XXXX, " XXXX XXXX '' had already withdrew it. I can not know this for sure but I would like answers. Can XXXX XXXX XXXX/Moneygram reverse this payment so I do not have to be a victim of fraud like this.
Company Response: Closed with explanation
2018-03-09
Marienville, PA
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-03-06
Golden Gate, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-03
Fort Wayne, IN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: FROM XXXX-XXXX I SCAMMED BY FRAUDERS VIA XXXX ROMANCE SCAMS AND XXXX EMPLOYESS IN THE MONEY SERVICES AREA AT STORES..
I HAVE BEEN SCAMMED FOR MORE THAN {$260.00}, XXXX AND IT MONEYGRAMS, XXXX AND XXXX PROBLEM. I WANT ALL TRANSFER IN MY NAME..
Company Response: Closed with explanation
2018-03-01
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-01
Fort Worth, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: MoneyGram cancelled my transaction ( {$2000.00} ) due an error. Despite the cancellation, they withdrew the money from my checking account. They said it may take up to few weeks to get my money back. That's not fair. I sent the money on XX/XX/, they cancelled the transaction on XX/XX/ and withdrew the money on XX/XX/.
Company Response: Closed with explanation
2018-02-28
Madison, WI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XX/XX/XXXX.
To whomever, I have had a
MoneyGram Account for many years and Errors are common with both MoneyGram.com and MoneyGram Payment Systems. Since I initiated the first of seven transactions
on XX/XX/XXXX MonyGram has not tried to contact me either by e-mail, phone or post.
They held my money for the first 2 trans
actions until my receiver e-mailed me on XX/XX/XXXX to tell me MG was holding the money and would not give it to him.
{ the first was sent on the XXXX and the second was sent on the XXXX } and I receive no notice from MG.
Unaware of what was going on, I tried to send three more on the XXXX they kept getting an error before I could complete them. Assuming MG was have trouble I tried two more later and was able to get them through.
After an 8 min. call on XX/XX/XXXX, MG gave me two new Numbers and I had to go to a MG store and get my money back. STILL nothing was said about the on line transactions. The only explanation was we choose not to do business with you.
The initial attempt was on XX/XX/XXXX, I then started to check the accounts on line and discovered the three transactions were still in my MG account marked WITH A RED ERROR, on the XX/XX/XXXX and my bank account had three pending charges for them.
On Friday XX/XX/XXXX the transactions were completed in the Bank account and still no word from MG.
After I made a 40 minute phone call to MG on Friday they told me they would need two business days to investigate and correct the problem. That I should see the resolution on Wednesday XX/XX/XXXX.
Wednesday came and there was NO CHANGE ON EITHER ACCOUNT.
Another 22 Minute phone call reveled NOTHING, and I was told they needed another 72 hours.
I called XXXXXXXX XXXX and after another 26 minute call they said they could make the funds available in 12 hours.
Then on XX/XX/XXXX three transactions showed up on my bank account as pending and the transactions on my MG account were changed from A RED ERROR to canceled.
I still have not been contacted by MoneyGram.com or MoneyGram Payment systems????
I just received three notices from collection agency on XX/XX/XXXX.
I do not know that You are not a scam and I need an Official notice from MoneyGram.com.
XXXX XXXX
Company Response: Closed with explanation