MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 15
2018-05-16
Maxwell Afb, AL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: For the last few months I have used money gram to send money to my fianc who is attending school in a small town that does not have our credit union. However today when I sent him {$1200.00} for a deposit on a house moneygram classified our transaction as a scam. Even though I answered all of the questions and even told them they could call the real estate agent to verify. They said my partner of 11 years was potentially scamming me therefore they could not reslease the funds to him. Then for the icing on the cake they informed me that they would not refund my money for 3-10 days. Holding my money and no doubt gaining interest for 3-10 days. Not sure about the rest of you but {$1200.00} is a big deal in our family of 5. Needless to say no amount of logical explanation was taken into account. So advice to anyone thinking about using this system dont.
Company Response: Closed with explanation
2018-05-14
Daniels, MD
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-12
Pea Ridge, AR
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: MONEYGRAM FAILED TO FURNISH FORMS REQUIRED TO PULL MY WIRE TRANSFER HISTORY FOR ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS FROM XX/XX/XXXX TO XX/XX/XXXX.
Company Response: Closed with explanation
2018-05-11
Chicago, IL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018 I performed a wire transfer with Moneygram. Within seconds the funds were removed from my account as the transaction was completed. Moneygram withdrew {$540.00} from my account. Literally, 10 minutes after the initial transaction, the recipient was not allowed to retrieve the funds. I contacted Moneygram to inquire why the transaction was canceled, and I was informed that the system canceled it and no further information was available. At that time I requested a full refund. I was told that it will take 10 business days for me to retrieve my funds back. I feel as though I have been scammed. How is it possible for them to deduct my funds only to cancel the transaction in a matter of minutes. Why wasn't the transaction disallowed before the removal of my funds. I feel that Moneygram is capitalizing on the interest of my funds. My bank will not acknowledge my dispute because Moneygram representatives are informing me that they can't provide any form of documentation to show that my transaction was canceled. The 5th representative basically told me to " take his word, I will get a refund ''. This is beyond frustrating that no one at this company can explain wy the transaction was canceled, nor can they explain why I have to wait 10 days due to their error. I am now forced to deal with numerous adverse charges into my account. This is a horrible business.
Company Response: Closed with explanation
2018-05-10
Wichita, KS
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-10
Lansing, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-09
Alabaster, AL
Problem with customer service
Money transfer, virtual currency, or money service: Refund anticipation check
Company Response: Closed with explanation
2018-05-09
Tarzana, CA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: I received a cashier 's check to perform a XXXX XXXX survey. The survey included buying 2 money orders in the amount of {$1000.00} each and XXXX gift cards for the total amount of {$500.00}. I subsequently found out that the cashier 's check was a fraud and my bank deducted the amount from my bank account.
I contacted Moneygram immediately after and was instructed to email the claim forms and requested a 48-hour expedited processing of the claim. I sent the email on XX/XX/XXXX. At that time, Moneygram indicated that someone did try to claim the money orders and it was under review. I was told to wait 2 days before confirming that the email was received. I informed Moneygram that the person trying to cash it is a fraud, but Moneygram indicated that they can not place a note about the fraud. Called Moneygram on XX/XX/XXXXand XX/XX/XXXX and was told to check again later. Resent the email with claim forms on XX/XX/XXXXand also sent a fax.
Contacted Moneygram today,XX/XX/XXXX, and was told that the money orders were cashed on XX/XX/XXXX Moneygram will not explain why they only received the faxed claim, and not the email. They are not explaining why they never got the email sent to the email address they provided. They cashed the money orders despite having been informed that it was a fraud.
Company Response: Closed with explanation
2018-05-09
Warwick, MD
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: i sent money through moneygram to be sent to my brother in XXXX ( XXXX XXXX ) When my brother went to pick up the money the bank told him the pin is invalid. i called moneygram customer service for my refund and they don't want to refund me my money. i am disappointed with their service.
Company Response: Closed with explanation
2018-05-06
Chicago, IL
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-05-03
Syringa, VA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018, I successfully sent a money transfer in the amount of {$600.00} online using MoneyGram to a family member in XXXX That family member went to an authorized MoneyGram cash pick up servicer and was advised that there was an issue and the money could not be picked up. I contacted MoneyGram and was advised by Customer Service as well as the Escalation department that " the receiver has exceeded their limit for the area ''. When I asked what that meant, I was told that " MoneyGram must abide by all regulations, local, state and government and our system is showing that the receiver has exceeded their limit for the area ''. I continued to ask the Customer Service representative what regulation are they abiding by and where could I find this information and the Customer Service representative could not provide any additional information. I asked to speak to a manager and was transferred to the Escalation Department where I was given the same information but they still could not advise what regulation they were abiding by that referenced a person receiving funds had exceeded a limit or even what the limit was. I would just like to know what regulation MoneyGram is required to enforce regarding a person receiving funds so that I can be best informed when sending funds. How can MoneyGram state they are abiding by a regulation and not provide the regulation they are abiding by? The end result was that they cancelled the transaction and advised my funds would be returned within 3-10 business days.
Company Response: Closed with explanation
2018-04-30
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-04-30
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-04-23
Panorama City, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-04-22
Poughkeepsie, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018 I sent money through moneygram to my uncle XXXX XXXX that resides in XXXX XXXX XXXX.I gave my uncle the reference number so he can collects the fund at moneygram store in XXXX. Armed with his identification card my uncle was refused to collect the money unless he called moneygram HQ in the XXXX.
When I was informed I called moneygram to request a cancellation of my transaction and requested a refund. Moneygram stated they can not issue me a refund and my uncle in XXXX XXXX has to call them even my uncle does not speak english.
My uncle contacted a translator, called, and moneygram decided not to release the funds to my uncle.
After multiple attempts of my part moneygram refuses to refund me.
Company Response: Closed with explanation
2018-04-20
Kawaihae, HI
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$590.00} via MoneyGram to my wife and wife 's bank account in XXXX. Ref # XXXX last name XXXX. I was told it would be delivered by XX/XX/XXXX. It has not arrived yet. I called customer service because my online account was closed and money gram rep said they could not disclose why. So now I have to drive back to another MoneyGram place to try to send money to my wifes account again. My debit card only allows {$600.00} withdrawals a day. So I have to make 2 trips on separate days to make the MoneyGram transaction. If I could do this online it would safe me alot of trouble as I could send full amount Now I don't even know if the original {$590.00} will make it to my wife 's account. MoneyGram customer service is extremely rude. They will not let me talk to a supervisor. I am so frustrated right now!
Company Response: Closed with explanation
2018-04-19
Grand Mound, IA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XXXX, XXXX has illegally restricted me from using their services. They say first my account triggered an alert, stating Ive supposedly violated their terms of service, but can not seem to prove it to me, stating for security purposes, they cant tell me. Now they say theyre using the regulations against me. They say basically they can do whatever they want, and corporate refuses to contact me back. Ive tried contacting their corporate office, but no avail. They absolutely refuse to contact me back. I would love a call from corporate to explain how they get to make their decisions, and why?
Company Response: Closed with explanation
2018-04-19
Nyc, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Moneygram has been holding {$84000.00} of my money for over 7 weeks now and is not refunding me.
On XX/XX/XXXX and XX/XX/XXXX, I paid 48 bills to XXXX XXXX via Moneygram at their agent XXXX using XXXX billpay app. They all went through at the stores without any issues. Moneygram charged and collected {$4.00} per transaction, and each transaction, including that {$4.00} fee, was for {$4000.00}. All transactions were accepted but Moneygram only paid 27 of the bills. 21 did not get paid for a total of {$84000.00}. I called Moneygram on XX/XX/XXXX and asked them to please process the payments. They said they could not, and that I would have to go to a moneygram store/agent and have those payments refunded to me. I spoke with 3 different customer service representatives and was told that I could go to any Moneygram agent and have the agent call XXXX and ask for the escalation department at which time they would authorize the agent to refund me the money. This did not work after multiple attempts at multiple stores/agents, even going back to the original stores where the transactions were done after multiple phone calls to Moneygram in between all of this running around, getting rejected and accused of scamming. The customer service representatives were not helpful at all, even making me try and guess which stores I needed to go to after originally telling me I could go to any moneygram/store agent. The Moneygram agents in the store did try to help me by calling the XXXX # and asking for the escalation department, but after spending 30 to 60 minutes on the phone, they were still not authorized to refund the money. It was a nightmare. An embarrassing, humiliating, frustrating nightmare. I made numerous calls to Moneygram all of which got me nowhere. It should be noted that multiple review websites have numerous complaints about Moneygrams customer service department, including consumer affairs having over 600 complaints registered on their site alone regarding Moneygram. Frustrated after having spent an entire 2 days driving around trying to get my money, I pulled my car over and XXXX until I found the number to the corporate headquarters in XXXX, Texas, XXXX, and finally spoke to someone named XXXX XXXX in analytics who was able to pull up each of my transactions and could see which ones were processed and which were not. XXXX printed them all while I was on the phone with him, confirming that they were indeed done correctly on mine and the XXXX agents end, and that Moneygram owed me a refund. He then forwarded these to their compliance department. He said he would ask that they issue me a refund check and would do his best to get it escalated. He said it may take 7-10 business days. This was on XX/XX/XXXX. I have called XXXX repeatedly since then and get the same answer every timeit has not been approved yet. I called on XX/XX/XXXX and asked to speak to someone in Compliance department. I was transferred to XXXX in compliance. I explained to him my situation and he knew who I was. He gave me the case number that had been assigned to my refund, # XXXX. He was familiar with my case and said it was just waiting approval from the compliance department director. I explained to him that it had now been over 5 weeks that Moneygram had held my money and wanted to know what the delay was. He could not answer that question other than that it had to be approved by the director. He told me he would ask her, the director, about it and circle back with me that day. He did not. I waited a week and called him again XX/XX/XXXX and XX/XX/XXXX, leaving voicemails. He finally returned my call late on XX/XX/XXXX giving me no answer other than he would try to get his director to call me that afternoon. She did not. Moneygram has now held my money hostage, and I assume in their bank account drawing interest, for over 7 weeks now. {$84000.00} for 7 weeks!! I have repeatedly told them that I would be fine if they would just process the payments, which is what I paid them to do, or else they needed to refund me the money. I am at my wits end and really need my money! I had to scramble and borrow money to pay the bills that Moneygram did not pay yet they have my money to do so! In my mind, it is theft! I do understand that it is a large amount of money which causes people to speculate and scrutinize my bills, but it is nobodys business what my credit card balances are. I paid Moneygram to perform a service that they offer to the public. Whether it was a glitch in their system that caused 21 payments to not be paid or unwarranted scrutiny on behalf of Moneygram, I do not know. I would like to believe it was just a glitch as 27 payments did in fact go though. However, the fact that Moneygram is NOT processing those 21 payments nor giving me a refund, I have to question their business practices and am exploring as to the legality of their keeping my money for over 7 weeks now. Just keeping it! I have been patient, compliant, and have given them more than ample time to refund my money. They have no valid reason AT ALL for keeping my money. Can you please help me? The phone numbers i have for Moneygram are 1. XXXX is XXXX and 2. XXXX number is XXXX. I have kept meticulous records of my many, many phone calls to Moneygram with the dates, names and conversations Ive had. I also have receipts for each of the 48 transactions. I will attach a couple of them for you to see. Thank you in advance for any and all assistance provided.
Company Response: Closed with explanation
2018-04-17
Brooklyn, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: This is complaint about MoneyGram. On XX/XX/2018 I did online international transfer in amount of {$5600.00}. After I did transaction I received a call from MoneyGram to verify transaction and after verification Ive been told that transaction is approved and I will receive confirmation email in couple minutes with reference number. I waited for 3 hours and didnt get confirmation email. I checked online and MoneyGram had stated error on transaction without explanation of error. And I didnt receive cancellation email. I called customer service and Ive been told that transaction exceeded limit and the transaction had been cancelled due to internal and external errors. But the next day MoneyGram withdrew the transaction amount from my bank account. So I called MoneyGram and they told me that my money will be refunded in 12 business days. Now I really dont have enough money on my bank account to run my business efficiently because of MoneyGram. I dont have enough money to complete this transfer by other options and it hurts my reputation from my business partners and I am suffering business losses. Who will cover m business losses? MoneyGram does unprofessional business with customers. This whole experience with MoneyGram is very bad. My advice to everyone do not do any business with MoneyGram at all. Thank you.
Company Response: Closed with explanation
2018-04-17
Sutter, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I used money gram to send {$200.00} to FLA.to a XXXX XXXX and feel I was scammed by these people, I was contacted by a XXXX XXXX XXXX telling me to send money for my share of winnings on XX/XX/2018
Company Response: Closed with explanation
2018-04-17
Ivanhoe, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$1000.00} through money gram and the transaction did not complete on XX/XX/XXXX. I went to the store where I sent my money gram and called money gram to get a refund and was given a reference number and was told to wait 36 hours before I could get my money back. I have been given 4 numbers in the last 2 weeks and still have not be able to get my money back. The last time I went was on XX/XX/XXXX and was given another set of reference numbers and was told to wait 36 hours. I am not getting my refund back and this company seems to be doing nothing to resolve this problem.
Company Response: Closed with explanation
2018-04-13
NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$1000.00} to my cousin XXXX XXXX in XXXX through Moneygram reference number XXXX. Half of the money was to be used to take my aunt to the hospital and half for my clothes. He attempted to pick the money up on XX/XX/18 at XXXX XXXX ( XXXX XXXX ) and was told that the reference number was wrong. He then called me to get the right reference number. After that, he went back to the same bank to get the money and was told that the money has been received. He explained to them that he did not pick the money but they kept telling him that the system shows that the money has been picked. He called me and informed me about. I called Moneygram and reported the case. Moneygram has refused to disclosed proof of payment ( the location where the money was picked and by whom ). Moneygram said they are investigating the case and it will take up to 90days.
Company Response: Closed with explanation
2018-04-11
Arlington, VA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/XXXX I received a text from Moneygram indicating that I had been sent money ( from a friend, I was expecting this notification ). XX/XX/XXXX and XX/XX/XXXX I went to three different locations listed on the website in the XXXX virginia area -- none of which were working ( all CVS ). Because my mother is ill I came to Ohio. XX/XX/XXXX I went to the Moneygram website and found the listed locations in Ohio. I first tried XXXX -- they said they were planning to be a money gram site but had not yet gotten activated. XX/XX/XXXX I then went to local CVS. Their money gram was up and running., Despite the fact that I had the senders name, my name, the amount, and the 8 digit confirmation number, my request was denied because ( 1 ) I didn't know the middle name of the sender and ( 2 ) " the money was sent to Virginia , not Ohio '' The person that I talked to could not help me further. The instructions in the text I received were to bring my driver 's license and the confirmation number. I've asked the sender to cancel the transfer but I don't know if he will be able to do that.
Moneygram should not post on the website locations that are not actually operational. Further Moneygram should not advertise itself as a national/international transfer organization since it can't handle interstate transfers appropriately
Company Response: Closed with explanation
2018-04-10
AR
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: My husband used my name to send money to my cousin through Money Gram, but money gram block it. this the control numbers XXXX and it is XXXX dollar. Either the transaction go through or refund the money back to our back account.
Company Response: Closed with explanation
2018-04-07
Douglas, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/2018 I sent money to my friend in New York by XXXX.
Unfortunately the money I sent was exceeded New York State limit, therefore my friend could not pick up money I sent.XX/XX/XXXX& XXXX I called XXXX for refund, but they kept saying money is available for pick up, and my friend visited several times XXXX store to collect it, but he could not because exceeded State limit. Finally XX/XX/XXXX XXXX Customer Service told me my money will be refunded, then I went XX/XX/XXXX store where I originally sent money to friend and asked refund then XXXX Customer Service tried to refund my money for two hours but XXXX system did not allow to refund by XXXX, finally XXXX told XXXX Customer service 36 hours cooling period for refund.
Therefore today, XX/XX/XXXX I visited Walmart store for refund, so Walmart XXXX XXXX negotiated with XXXX, but I spent one hour same excuse another 36 hours, so come back Monday, XX/XX/XXXX.
This is XXXX 's systematic extortion of general public. Clearly this XXXX business XXXX is conducting. This is why I filed complain to get help from CFPB in order to deal with Minnesota XXXX.
Note : XXXX XXXX reference # XXXX, Refund reference # XXXX gave to XXXX XXXX, this # is not working.
Company Response: Closed with explanation