MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 14
2018-06-10
Los Angeles, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-08
Morrisville, NC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-08
Vernon Hill, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I initiated a transaction online using MoneyGram. The Transaction was declined and online profile closed. Customer Support refused to explain why account was closed and transaction cancelled. Every month I send money to family and friends in XXXX, XXXX XXXX XXXX XXXX, XXXX.
Kindly assist with getting an explanation. Thank you.
Company Response: Closed with explanation
2018-06-07
Baldwin, PA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-05
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-04
Key Biscayne, FL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/2018 XXXX app has user that scammed me today {$250.00}. She listed an iphone for {$250.00}. From the app She blocks me after she picks up the money from XXXX XXXX XXXX XXXX at indiana. Her real name is XXXX XXXX. This is the money reference number XXXX I sent it through moneygram from CVS on XXXX XXXX XXXX XXXX Florida. Please investigate her for me. She blocked me from the app when I called moneygram they said she already pick up the money from a local store around XXXX central time. It's too late can't do nothing if they have the XXXX XXXX info they could contact the police in the area regarding the scam today because this person do the same to another person like me
Company Response: Closed with explanation
2018-06-04
Lewisville, TX
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX, I initiated an online money transfer to XXXX of the amount {$130.00} via Moneygram. Initially, it showed a fee of {$5.00} and then I applied a coupon and fee was reduced to {$2.00}. At the end of the processing, I received a receipt from Moneygram ( also available at their website ) which clearly stated total amount as {$130.00} including fee ( {$130.00} transfer amount + {$2.00} fee ). For your information, I selected funds to be taken from bank which has {$0.00} processing fee.
Next day XX/XX/, Moneygram charged my bank account ( XXXX XXXX XXXX ) an amount of {$130.00}. I noticed a discrepancy of {$3.00} ( although amount is small but it's a matter of principal ) and contacted Moneygram about this issue. Moneygram wasted an hour of mine and told me I owed only {$130.00} but they don't know how I got charged more. They told me to ask bank and bank told me that it's Moneygram 's issue because they are charging me more. Long story short, I am out of {$3.00} and Moneygram keeps pointing fingers at others.
I have a receipt from Moneygram and a bank statement both at hand and I can show you anytime. Thank you so much for your time and I look forward to hearing back from you.
Company Response: Closed with explanation
2018-06-04
Maplewood, MN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-02
Cumming, GA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-01
GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Moneygram cancelled my account with no explanation! I am an american citizen with family in XXXX! I send money regularly and after 2 years of sending money to them they cancelled my account. When I called them for an explanation the were rude and provided no explanation! This company should not be allowed to do business in the great state of Georgia!
Company Response: Closed with explanation
2018-05-31
Akron, OH
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-31
Oak Forest, IL
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-05-31
Alabaster, AL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-30
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-30
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-28
Austin, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I used MoneyGram to transfer money to my sister in XXXX on XX/XX/2018.
MoneyGram canceled the transaction without telling me. when I called their customer service number ( XXXX and XXXX ) to find out the reason. The personnel at the customer service center would pick the phone and pretend they can not hear me and then subsequently they will disconnect the line. This continued for 3 times without any professional assistance. I had to go to XXXX store to get a refund of my money. This is a breach of financial transaction contract. I demand explanation from MoneyGram. The money transfer reference number is XXXX.
Company Response: Closed with explanation
2018-05-27
Dallas, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have made two bill payments for {$3900.00} to XXXX XXXX, and they were not completed. MoneyGram issued refunds for the transactions, but when trying to process them at the register, it gives an error and will no process. MoneyGram is holding my money and will not give it back.
Company Response: Closed with explanation
2018-05-26
Briaroaks, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-26
Pinellas Park, FL
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I sent money to a friend through MoneyGram. The MoneyGram representative at CVS was not able to complete the transaction because of lack of funds at the store. The CVS representative tried to split the payment between cash and a money order. The CVS representative completed the transaction three times voiding all three transactions. After realizing CVS could not complete the transaction my friend went to XXXX to complete the transaction. XXXX informed my friend that he had exceeded his transaction limits. I contacted MoneyGram and they informed me that I would get a refund I could not correct CVS 's issue. They told me that the information was in the terms and conditions but it was not available when I signed online to send the money to my friend. On XX/XX/XXXX approximately 4 hours after the transaction I contacted my bank and MoneyGram to get a merchant reversal authorization. MoneyGram refused to do the merchant reversal authorization and told me it would be 3 to 10 business days from the date of XX/XX/XXXX. Both CVS and XXXX who represent MoneyGram we're unaware of the 3 transaction limit. The CVS manager felt bad that she had made the mistake that she did and could not get it corrected through MoneyGram either. It would appear that MoneyGram is trying to earn the interest off the money that was sent while I am left without the money and my friend is unable to receive the money. The lack of disclosure for the three transaction limit per day clearly violates some rule somewhere and weather at your agency or another agency can do something about this I will complain until they make it very clear to all their representatives that represent their company the rules and regulations and which is you applied to those thank you very much.
Company Response: Closed with explanation
2018-05-22
Okc, OK
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: i send a {$300.00} moneygram to XXXX. when he went to retreive the money. they were unable to look up the reference number. they want me to contact moneygram, which i did they told me to tell my nephew. to tell the agent in XXXX to call them while he is still there. which he did, all to no avail. i later went to XXXX where i made the money order they call moneygram and put me on the phone. they start asking me questions about why i send the money, who am sending to, and what the money am sending is for. at this point i start to get mad because this was not my first time sending money through moneygram, i have send as much as {$1000.00} before and nobdy make a big deal about it. i ask some of my fellow XXXX over here if they have experience anything like this.to my surprise the have, and because of that most of them have stop tranfering money throughj moneygram. the only solution i got from them is that the money been picked up but they cant tell me who pick up the money or the location the money was picked from. they gave me a complain case number, and that they going to do their investigation, which can last anywhere from 1 day to 90 days. i feel like they rob me off my money and say there is nothing you can do about it.
Company Response: Closed with explanation
2018-05-19
South Florida, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018 I transferred {$1400.00} to my aunt in XXXX XXXX and I paid {$16.00} as fees. XXXX told me that the person should receive it in 10 minutes. My aunt went to XXXX in XXXX the next day, they told her that she has to go to XXXX. She went and they told her that the transaction wasn't well done to call XXXX. From XXXX, I called myself, the first person told me that it can be resolved to wait a moment. Then another person came, I believe he isn't in USA, asking me same questions plus my license # and the reason for the transaction. When I said that it was a gift, he declined to process the transaction and told me to go back to XXXX they will reimburse the money. All the burdens for nothing.
Company Response: Closed with explanation
2018-05-19
Jacksonville, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Wiring funds domestically or internationally should not be this difficult for a tax paying, law abiding citizen. The foreign entity used is simply incompetent in computing a successful transaction.
On XX/XX/XXXX {$2500.00} USD were wired to my biological sister for a surprise gift to my nephew who just graduated XXXX XXXX. On XX/XX/XXXX my sister called to say that the funds were not available to her. Upon calling Moneygram on XX/XX/XXXX, a customer service representative who called himself XXXX explained that he needed to verify a few things : My full name, address, name of a highway near my home, my age, the receiver 's name, age and purpose of the money. All of this information was provided to the customer service representative.
This form of questioning was quite perplexing. I told XXXX that I'd been using Moneygram for over 20 years -wiring to XXXX , XXXX XXXX and XXXX XXXX.The reputation of my use of this company should vouch for itself. I have had to verify the funds wired internationally and I greatly appreciate that. But this domestic transfer questioning was too extreme.
XXXX asked me if I was comfortable with him asking the questions. I asked him what does my being comfortable have to do with my sister being able to pick up the funds I wired her. He said, " If you are not comfortable with my questions, I will refund you your money. '' I told him that I will answer the questions ( as I did ) so that my sister can pick up the funds. But the questions are a bit extreme. I even laughed about that.
XXXX became defensive and stated that " Since I ( the customer ) am not comfortable with the questions he ( XXXX ) is asking, then he will refund me my money. '' Again, I told him that I really wanted my sister to collect the funds to day for nephew 's surprise gift. XXXX refused to complete his interrogation. So I asked him to allow me to speak with his supervisor. He said he would allow me to speak with someone AFTER he refunds the money.
I REALLY FEEL THAT IF THIS SITUATION WAS HANDLED BY DOMESTIC CUSTOMER SERVICE REPRESENTATIVES, I WOULD NOT HAVE HAD THIS KIND OF AN ISSUE. XXXX was not professional. He did not have good customer service skills. He refused to assist me in a professional manner.
I contacted moneygram immediately after this disappointing situation. After explaining that I needed to make formal complaint and being placed on hold for 4 minutes, the first called was dropped. The second call was answered by a nice lady by the name of XXXX. She listened to my complaint and requested that I hold so she could transfer me to someone. I was transferred to XXXX who said that he was not a supervisor but a equal to XXXX. XXXX and XXXX apologized for XXXX 's impromptu decision to refund the transaction. XXXX told me that I can complain on the online moneygram site.
Wiring funds domestically or internationally should not be this difficult for a tax paying, law abiding citizen. Perhaps the federal government should only allow wire transfers to be completed by banks regulated by the federal government. The foreign entity used is simply incompetent in computing a successful transaction.
Company Response: Closed with explanation
2018-05-17
Wallington, NJ
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Complaint: I've tried all day to send money to XXXX and I keep getting " We've encountered an error. We were unable to process your request at this time. Please try again later. '' after uploading pictures of official identification ( driver 's license ). I called Moneygram and they said to try different browsers, which I did. I tried with XXXX, XXXX and XXXX. They also suggested I try the XXXX version of their service, which strangely was 2X the price of the Moneygram-proper site.
As of yet, I have not been able to send money.
Company Response: Closed with explanation
2018-05-17
Worcester, MA
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Complaint: Tried XXXX XXXX, would work. Tried money gram. They require uploading a picture of the state ID. What does one do without a camera?
It's galling Moneygram collects all this personal information, including credit card CCV and date of birth, and doesn't tell us that the process is for nought, other than getting personal information.
At the very least, at the onset Moneygram should let all know what the requirements are, before requiring personal information. I also don't have a phone, so what does one do?
Date : XX/XX/2018 Authorization # : XXXX ( used for tracking only )
Company Response: Closed with explanation
2018-05-16
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation