MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 18
2018-02-04
Chula Vista, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Today ( XX/XX/2018 ) I attempted to send money to a person several times.
By cash at the location and then online.
Moneygram rejected me both times.
1. They said there was an error processing. I contacted Moneygram and they said that they had no history of an attempt.
2. Error processing. This time they said that they could not complete the transaction with my bank. However, they took {$790.00} out of my account and then told me that it would take up to 72 hours to drop the authorization.
If this was isolated I would not be as angry. But this is an ongoing problem with them. They always seem to have errors whenever I want to send or receive. I have contacted them several times about these issues and all they tell me is that there are no blocks on me and that I should be able to send or receive.
I feel they do not live up to their claims by a longshot.
Company Response: Closed with explanation
2018-02-01
Coral, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-01
Patterson, MD
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Today I attempted to pick up a moneygram transfer in the amount of {$200.00} reference number XXXX at the XXXX XXXX XXXX - # XXXX located at XXXX XXXX XXXX XXXX, MD XXXX. I used the moneygram app to begin the receive. However, when I reached the register the agent said the transfer was not available.
Company Response: Closed with explanation
2018-02-01
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-31
Euclid, OH
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Every time i created an account with them, they disable my personal account. Why???? If you can't provided to all U.S person, why this crazy institution say we can send money via online too...??????? XXXX.......Say. This company is soooooooo humane rise tooooooo many people in USA.Thanks,XXXX XXXX XXXX
Company Response: Closed with explanation
2018-01-29
Atl, GA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-01-29
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-23
Auburn, WA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-22
Correll Park, NC
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-17
Ogden Dunes, IN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-16
Atlantic Bch, FL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-14
Bremen, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX, I initiated an online MoneyGram transaction. I was sending {$1500.00} to my brother-in-law in XXXX ( XXXX ), TN. He is a police officer and needed some cash to make his rent payment and avoid an impending eviction. He was going to pick up the cash at a nearby XXXX location. I entered my XXXX credit card information online to process the transaction. I got a confirmation back that my transaction had been accepted. A few minutes later in a phone call with MoneyGram, I was informed the transaction did not meet their anti-fraud security requirements and that the transaction was being cancelled by MoneyGram.
On XX/XX/XXXX, I checked my credit card statement online and discovered, MoneyGram never refunded the {$1500.00}. I have also incurred additional fees from my credit card company for a cash advance.
I called MoneyGram on XX/XX/XXXX. I was told the transaction was cancelled on XX/XX/XXXX despite having been told on XX/XX/XXXX that MoneyGram was cancelling the transaction for the above stated reason. I was informed it could take 3 to 10 business days from the XX/XX/XXXX date for the refund to be posted back to my credit card. If MoneyGram has the ability to instantly charge my credit card account, then they also have the ability to immediately process a refund or transaction cancellation.
At no point prior to the transaction being completed by me online did MoneyGram clearly disclose their refund policy if the transaction was cancelled by MoneyGram. Had MoneyGram made this disclosure, I would not have completed the transaction.
Now, my credit card issuer is expecting me to pay {$1500.00} plus the associated fees by the XX/XX/XXXX payment date, thereby creating an UNDUE FINANCIAL HARDSHIP.
MoneyGram 's business practices are DECEPTIVE AND UNFAIR and do not protect the consumer against their unfair and possibly fraudulent business transactions.
Despite similar complaints previously filed with your agency, MoneyGram persists in deceiving and defrauding consumers.Please refer to the following complaint numbers with your agency to see a LONG HISTORY OF DECEPTIVE AND UNFAIR TRADE PRACTICES : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX.
I have now spent hours of my time trying to get back money I was rightfully due on XX/XX/XXXX. It is time for CFPB and the Attorney General to prosecute MoneyGram.
Company Response: Closed with explanation
2018-01-14
Fremont, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-10
University Of Nc, NC
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-10
Saint Clair, MO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX, I tried to transferred {$490.00} ( total charge to my credit card with fees was {$500.00} USD ).
However, the money never arrived, or could not be received in XXXX as promised.
Even though, I inquired or called several times the issue was never resolved.
Then, I tried to cancel using the same online system ( or App ) without avail, and instead I was instructed to call to process the cancellation.
On XX/XX/XXXX, after I called again I was told that the transaction was cancelled and that I would received my money back.
But, as of today ( XX/XX/XXXX ) I have not received the funds back.
Basically, I been given the the run around, and been hand up over the telephone several times, and have felt completely helpless and without recourse.
MoneyGram Reference Number / Tracking : XXXX Please, help because this has happened several times already, and it is not fair how MoneyGram collects the funds and then takes no action to even let you know that something is wrong ( instead you have to call them! ), and makes no effort to correct the situation ( and, even lies, hands up on you after waiting for ever on hold! ).
Company Response: Closed with explanation
2018-01-08
Ogden Dunes, IN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX 2018 XXXX XXXX XXXX sent moneygram to travel agent XXXX XXXX XXXX at XXXX XXXX XXXX il XXXX to XXXX. First said funds picked up XXXX said funds not received store say transactions incomple call sender XXXX XXXX XXXX. XXXX told glitch in, system now nobody has XXXX and we out XXXX we 've friend on other end needs XXXX. We do n't have XXXX to throw away time of essence moneygram receiptXXXX we need refund receiver needs money important
Company Response: Closed with explanation
2018-01-08
Lena, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: The problems I have experienced with MoneyGram have all taken place over the course of the last week to 10 days. The first incident occurred XX/XX/XXXX. On this date I attempted to send my wife the sum of {$300.00} to XXXX XXXX XXXX. The transaction was processed and I was issued a reference number of XXXX. Before my wife was able to get to a location to receive the money it was canceled by MoneyGram. I spoke with a supervisor named XXXX in the companies XXXX call center who remitted the money to me but when asked why the transaction was canceled he was unable or unwilling to give me any information. At this point I did unfortunately become very rude with the individual. On the same date of XX/XX/XXXX a complaint was filed through the companys web site and I was issued as complaint reference number of XXXX. On XX/XX/XXXX I received and email from the companies Resolutions Assurance Department asking for more information on the incident. Unfortunately the phone numbers associated to the email simply routed me back to the XXXX call center who couldnt even find the complaint number. I returned the above noted email on XX/XX/XXXX and spoke with a supervisor named XXXX again in the XXXX call center who was quite rude and unwilling to help in any way. On XX/XX/XXXX I was permitted to send {$100.00} to my wife. On XX/XX/XXXX I attempted to send {$300.00} to my wife again using MoneyGram services as well as the XXXX to XXXX service ( I found out later that this service is provided through MoneyGram as well ) both transactions were processed ( reference numbers were XXXX and XXXX respectively ) On the same date of XX/XX/XXXX I spoke with a supervisor named XXXX in the companies call center in XXXX and latter a supervisor named XXXX in the same call center. Both were again unwilling or unable to release any information regarding why the transactions were canceled.
Company Response: Closed with explanation
2018-01-08
Hemet, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Complaint: PURCHASED A MONEYGRAM MONEY ORDER AT XXXX # XXXX IT WAS DAMAGED. I REQUESTED A REPLACEMENT. MONEYGRAM CHARGED ME XXXX DOLLARS TO REPLACE THE MONEY ORDER. I PROVIDED DRIVER LICENSE AND TYPED MY NAME CORRECTLY. I RECEIVED THE REPLACEMENT MONEY ORDER WITH ERRORS ON THE NAME. I WENT TO XXXX AND TO THE BANK TO CASH IT. XXXX REFUSED AND THE BANK REFUSED TO CASH STATING THE NAME DOES NOT MATCH WITH THE DRIVER LICENSE. POLICE WERE SEEING ME AS A SUSPECT OF WANTING TO CASH A STOLEN CHECK. I AM THE PURCHASER OF THE MONEY ORDER AND THE ONLY PERSON THAT CAN CASH IT. SEEMS ANY TIME I TRY TO CONTACT THERE IS NO ONE TO SPEAK WITH. I HAVE USED THE ONLINE COMPLAIN GOT SUPPORT TRACKING # XXXX AND WITHIN MONEYGRAM THEY HAVE A FRAUD REPORT CENTER WITH A CASE # XXXX I NEED TO HAVE THE MONEY AS SOON AS POSSIBLE I HAVE REQUESTED TO HAVE IT AVAILABLE AT ANY BANK AND TO RELEASE THE FUNDS AS THE ERRORS ARE NOT MY FAULT. I SHOULD NOT BE CHARGED AGAIN XXXX TO GET MY MONEY BACK.
Company Response: Closed with explanation
2018-01-07
San Diego, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-06
Tampa, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-05
Sulphur, LA
Incorrect exchange rate
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with explanation
2018-01-04
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-02
WI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX, 2017, {$330.00} was pending to be withdrawn from my checking account by Moneygram. When I called Moneygram, they said there was nothing they can do then hung up on me. I called my bank and they stopped the payment. Now Moneygram sent it to collection. How is this legal? I never sent that money.
I assume someone hacked there system and they want me to pay for it.
Company Response: Closed with explanation
2018-01-02
Pinellas Park, FL
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/17 I purchased a money order for XXXX from money gram at XXXX.
The money order was stolen from the rent office along with multiple other money orders by an unknown person. I called money gram and they informed me that it had been cashed XX/XX/17 and that I needed to prove that it wasnt me who cashed it. They gave me the option of paying XXXX dollars to receive a picture of the check and at what location it was cashed at I agreed. When I got the copy of the money order at the time it was cashed it had been rewritten and my apartments name was no longer on the front of it with No signature on the back.
Then they told me XXXX XXXX XXXX was the back that cashed the money order but when I went to chase they told me that the account money gram is saying the money order was cashed in does not exist and they are not responsible for cashing the money order .At that point I decided to turn to consumerfinance because Im being lied to and misled my money gram to my knowledge they are suppose to contact the bank the money order was cashed at and ask them to open a fraud investigation but Im left doing everything my self with no help
Company Response: Closed with explanation
2017-12-28
Nyc, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Monday, XXXX/XXXX/XXXX, my MoneyGram account was closed under the " terms & conditions. I immediately contacted the service representative line. The representative had no information to share about the account closure.
On Tuesday, XXXX/XXXX/XXXX, I called the service representative line, because in reviewing my banking transactions, MoneyGram had placed a hold on my bank funds for the original transaction amount. This was quite concerning since the transaction was denied, and I was informed my account was closed. I was informed by each representative that MoneyGram chooses not to do business with me, and there is no recourse or process for an account review to potentially have the account reopened. I asked to speak to a supervisor, and I was transferred two times. The first transfer I was told to a supervisor, then the second was to an escalation department.
Each service representative that I spoke to lacked any sense of empathy for me as a client. I was left to feel like I should go somewhere else for my money transfer needs. I refuse to believe the MoneyGram senior executives would want a loyal and paying customer to get off the telephone with MoneyGram employees and feel like I should start doing business with the MoneyGram competitors. I am completed surprised that a {$710.00} USD XXXX dollar company does n't have a process to address a client 's questions or concerns about an account.
After doing business with MoneyGram for 2 years, no one or company processes seem concerned about whether or not the money transfer was important or not important to me. Each person repeated from the script, which I understand is core training for the representative. However, for MoneyGram to have business practices such as this is very disturbing to me.
I informed the last service representative that I would like to file a complaint. She told me to go to the website to do so. There was no willingness to assist me further. When I asked the service representative to allow me time to check my e-mail to see if I could find information about the latest transaction. She told me that she could n't wait longer than 1 minute. She told me there was nothing she could do to provide me information about my 2 years of transactions, including the final transaction. I asked her for her name, which is XXXX, ID # XXXX. This is another example of the business practices that when implemented by your employees, I am sure do not result in what your company would want as a client experience.
Finally, although MoneyGram chose not to do business with me, the MoneyGram contacted my bank, which placed a hold on the funds ( {$630.00} USD ) that I had set-up for the transfer. I was told that it would take up to 72 hours for the hold to reverse itself. This is another example of a poorly executed business practice, where I was dropped as a client, but I am required to wait up to 72 hours for the bank reversal. This leaves me with no access to my personal funds so that I can execute a money transfer with a MoneyGram competitor. This is not a merely an inconvenience, but a real impact of my ability to support my personal needs.
My recent experience after, several years of brand loyalty with MoneyGram. has really caused me great concern about the company and how you treat your clients and maybe even your employees.
My primary request for MoneyGram is to provide me with a reason for why my account was closed.
On Wednesday, XXXX/XXXX/XXXX, I received a " form letter '' from MoneyGram apologizing for the inconvenience and inform me to use another money transfer company. The company would not be involved further with me in this matter. The decision is final.
MoneyGram 's response is deeply disturbing to me as a consumer.
Company Response: Closed with explanation