MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 20
2017-12-04
Atlanta, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: OnXX/XX/XXXX at XXXX XXXX I purchased a MoneyGram money order for {$670.00}. This was for my rental payment which is due that same day. I made the purchase at XXXXt XXXX store # XXXX, located at XXXX XXXX XXXX XXXX GA XXXX. Sometime during my continued shopping and leaving the store, I lost it. I then immediately returned to the store at approximately XXXX XXXX and spoke with a store manager, in an effort to have the lost money order voided, and replaced with a new one.
After obtaining a copy of my debit card receipt, I then asked the store manager to replace my ( XXXX ) money order under MoneyGram 's replacement policy. I was then told by her, that I could not receive a replacement of my money order from them, and that I needed to call MoneyGram to address the replacement issue. I then called MoneyGram while still at the store, at XXXX and chose option # 4 " for help with something else ''. Under this option, I then chose option # XXXX to request replacement on a money order that was lost, stolen, or damaged.
Under this option I was again informed that I was " untitled to request a replacement ''. However, as the recording continued, I was then deprived of the option to have the money order replaced, through fraudulent audio instructions, which deliberately switched the " request to replace money order process '', over to a " request for refund of money order process '', through which that attempted to exploit me for more money.
I spoke to customer service about this attempt to exploit my situation through this clear change in the replacement processing instructions, but they refused to address these acts of fraudulent misrepresentation, which I recorded in their entirety.
At the time MoneyGram made these " money order replacement '' representations that day, they clearly knew that they were false and untrue, and that they were being made with the intent that I, and other consumers would rely upon them. As a direct result, I as a consumer being unaware that MoneyGram 's representations were false or untrue, did reasonably rely and act on their representations.
As a result, I currently stand to suffer the following losses due to my reliance upon their false or untrue replacement representations : 1, Theft of {$670.00} by potential criminals, seeking to fraudulently cash the lost money order, due to MoneyGrams refusal to immediately provide an in store replacement.
1. Late fees of XXXX dollars afterXX/XX/XXXX, for late rental payment due to non-replacement of {$670.00} money order purchased onXX/XX/XXXX.
2. Eviction proceedings for delinquent nonpayment of rent, due to non-replacement of {$670.00} money order purchased on XX/XX/XXXX.
I am therefore requesting the immediate return of my {$670.00}, back into my account, so as to avoid the unnecessary losses which I stand to currently incur. If this matter goes beyondXX/XX/XXXX. I am requesting all late fees and penalty costs as well.
Sincerely, XXXX XXXX CC : Consumer Financial Protection Bureau
Company Response: Closed with explanation
2017-12-04
Maynardville, TN
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-12-01
Vicksburg, MI
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: yes i lost over internet scam inhertance fraud XXXX and XXXX XXXX over amount was {$40000.00} keep telling me a relative of my last name.
Company Response: Closed with explanation
2017-11-30
Alta, CA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/XXXX and XX/XX/XXXX I purchased a total of 4 Money Orders valued at a {$1000.00} each from the XXXX located in XXXX XXXX, Ca with a overall total value of {$4000.00}. The reason I purchased the Money Orders is at that time I was considering moving into an apartment complex if the Apartment Units that I toured between the days of XX/XX/XXXX and XX/XX/XXXX had suitable units for me. I toured 3 to 4 apartment complexes and misplaced or lost one of the Money Orders on the XX/XX/XXXX. I viewed a few more apartment complexes on XX/XX/XXXX and while I was viewing a few apartment units the rest of my Money Orders were stolen since the apartment complex was in a bad area.
Upon discovering that my Money Orders were missing I attempted to go back to the XXXX where I purchased the Money orders from. The employee working at the Money Center and who I purchased the Money earlier that morning informed me that there was nothing that they could do to void the money orders. The employee then informed me to reach out to MoneyGram to void the money orders and to get a refund. Since I lost the money orders on a Saturday I had to wait until early Monday morning to speak to MoneyGram since the office was closed for the weekend.
On XX/XX/XXXX I reached out to MoneyGram via e-mail and telephone and received a response from them at XXXX XXXX pacific standard time. MoneyGram responded to my email and informed me that one out of the four money orders were found and cashed and informed me that the other three money orders were still outstanding and were not cashed. They gave me instructions on how to request a refund and to get the refund process expedited since the other money orders had not been cashed yet.
I filled out the claim cards as MoneyGram requested and sent it to the email given to me so that the process can be expedited. I also received a phone call from a MoneyGram employee on XX/XX/XXXX at approximately XXXX informing me that they were in the process of getting me a refund and had already processed one for a refund. The employee also informed me that he would locate the remaining two money orders and process a refund as well.
I also had to pay an additional {$18.00} processing fee to get my refund. I approved MoneyGram to deduct the processing fee from my refund amounts. MoneyGram also stated that it was {$18.00} each for each money order that had to be refunded. Nine days after submitting the proper documentation to request a refund, I received an email from MoneyGram stating that the other two money orders were cashed on XX/XX/XXXX, the day after I informed MoneyGram that my money orders were lost/stolen.
In the email MoneyGram informed me that I can request a copy of the cashed money order and can receive an expedited copy of the cashed money orders if I pay {$24.00} for each cashed money order online. I paid a total of {$72.00} to receive a copy of the cashed money orders. After receiving the cashed money orders I called the MoneyGram customer service and asked what should I do with the copy of the cashed money orders in order to receive a refund since they were stolen and cashed.
The employee that I spoke to informed me that I should speak to my financial institution on reimbursement procedures. I called my bank and informed them of what the MoneyGram employee told me and my bank stated that it should be MoneyGram that should be reimbursing me because the money order was from them and not my bank.
I called MoneyGram again and informed them that my bank has no reimbursement procedures because the money order was not from my bank. The MoneyGram employee I spoke to then informed me to speak to the financial institution where the money orders were cashed at and that I should ask them for my refund. The MoneyGram employee also informed me to file a police report and I informed the MoneyGram employee that there was already a police report filed.
On XX/XX/XXXX I decided to speak to one of the financial institutions where one of the money orders were cashed at and the banker at XXXX XXXX XXXX that I spoke to informed me that there is nothing that they can do on their end and also stated that MoneyGram should be the one handling the refund policy. The banker attempted to help me by calling the customer service line provided on the MoneyGram claim card and spoke to an employee at MoneyGram.
The XXXX XXXX Banker asked the MoneyGram employee on refund procedures and the MoneyGram employee hanged up on the banker and gave him no information on refund procedures for lost/stolen money orders. MoneyGram has no fraud department that I can report to and the employees whom I have spoken to from MoneyGram are from different countries.
Since MoneyGram outsources their customer service to foreign countries the employees that are receiving customer service calls are not familiar with reimbursement procedures in the United States. My bank and the bank where the money orders were cashed as well as the XXXX Sheriff all have stated that it should be MoneyGram that should be processing my refund since, they failed to void the money orders after I informed them that they had been lost/stolen. Two money orders were cashed a day after I informed them that the money orders were stolen. MoneyGram also failed to void the money orders after I submitted the required claim cards a day prior to the other two money orders being cashed.
Company Response: Closed with explanation
2017-11-29
Cherry Hill, NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2017-11-28
Sarasota, FL
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-28
FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent some money to my mother on XXXX, through the account transfer feature on the Money gram app. As of today, XXXX, the money has not been credited to her account. I have reached out to money gram on different occasions to let them know this money has not been received. To that, they have told me that the issue is not with them, but with the bank.
They recommended that I work with the bank to resolve this issue. The bank confirmed today that they had not received the money, so I am very frustrated!!!
I had asked Moneygram on XXXX to send me the details of their contact at the bank so that I could reach out to the officer to help resolve this issue. They told me they did not have any details and insisted that I should resolve the issue myself.
I have never dealt with an organization that would be so nonchalant about something this serious. Both parties in this transaction, the bank ( XXXX XXXX XXXX XXXX ) and Moneygram are not willing to help resolve this issue.
Please if the Bureau can help I would really appreciate it because Moneygram is taking their fiduciary responsibility for granted on this issue.
Company Response: Closed with monetary relief
2017-11-27
Lewisville, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Made a purcharse in XXXX, for 04 computers, was suppossed to wire the money through XXXX keeping the reference number to myself until the package was delivered. They asked for a proof of the transfer, they asked for me to send a picture of the receipt covering the reference number ( which is suppossed to be the only way to cash out the money from moneygram ), and with the receipt and with out the REFERENCE NUMBER they cash out the money from moneygram in XXXX. Thought XXXX guaranteed the transfer only if the receiver presented the Reference number.
Company Response: Closed with explanation
2017-11-27
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2017-11-21
Anaheim, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I send money through moneygram here in california going to my sister to XXXX XXXX, when my sister got the check issued by one of the locations in metrotown XXXX XXXX she deposited the check to her own bnk acct. to her surprised, the check bounce and was charge for that, we tried callng moneygram they kept promissing my sister and me to wait until investigation is done, how long will it take for us to wait? Pls help.the amount of money sent is XXXX usd which was transacted last XXXX XXXX,2017.
Company Response: Closed with monetary relief
2017-11-17
Flushing, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-11-13
Euclid, OH
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX, XXXX, XXXX closed my online account that I use to send money without notice. When I contacted customer service to find out why, I was told it was for security reasons but they would not provide me with any more information. This was very frustrating because I have been using this online service for about 4 years. It is very convenient for me because my work hours do not permit me to visit a location. Closing my account without providing me with some form of explanation does not really make sense to me. I feel like I have been discriminated against.
Company Response: Closed with explanation
2017-11-10
Los Indios, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Made money gram on XXXX/XXXX/XXXX {$1000.00} & XXXX/XXXX/XXXX {$1800.00} for specific amounts sent to foreign country. Today, receivers could not receive funds due to money gram canceling. Hi phoned money gram XXXX/XXXX/XXXX and agent stated at this time money gram does not feel comfortable sending funds Specifically asked reason why and he could not give me one. Have sent other money grams previously were never rejected. Very frustrating and upsetting when money gram wont follow through. Need help?
Company Response: Closed with explanation
2017-11-09
Pasadena, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I reported the problem to Money gram agent. would not give me his name.
was told will email the complaint via email. I made the complaint on XXXX.
As of yet money gram has not communicated with me at all.
I felt ignored. Hold them responsible for not taking fast action. Part of me hold them responsible for my loss by not taking action in timely manner.
Company Response: Closed with explanation
2017-11-09
Hon, HI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-08
Herndon, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2017-11-07
Keller, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-07
Sandy Hook, CT
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-02
NJ
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: The sales associates are not demonstrating knowledge towards Walmart practices, and are verbally expressing incorrect information. A representative on the phone stated that in order to receive electronic finances, Ex. Moneygram, alternative forms of identification includes passports, credit cards, etc. I had kindly expressed what is addressed via complaint at this time with the associates. However, they did not listen. In addition, another representative previously claimed that a particular practice was per their policy. However, the manager and another associate stated that she was incorrect. It is now to a point where the associates at their location are not knowledgeable towards subjects such as these. Consequently, a complaint is now filed. Their failure to comply had resulted to interference with my own schedule.
Company Response: Closed with explanation
2017-11-02
Lower Makefield, PA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2017-11-02
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2017-10-31
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-30
Bethlehem, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Date : XXXX/XXXX/XXXX Amounts : {$490.00} I made a transaction through money-gram to send money to my friend as donation, the receiver said that she already reached her goal and they do n't need the money so I called money-gram to cancel immediately after 12 minutes minutes from sending the transaction. The agent assure me it is cancelled and I should receive a refund. On the next day, I cheeked the status of transaction and I was surprised that they actually send the money. I called and I filed complain but without any success. I lost trust in the company so I went through my bank and I filled dispute of the transaction because I did n't authorized them to complete the transaction. Moneygram now send it to collection without even telling me that I have to pay them.
I have attached the time frame of my call to the company Note : the time of transaction is on transaction detail ( XXXX pm )
Company Response: Closed with explanation
2017-10-27
Belleville, MI
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-26
Burbank, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation