LENDMARK FINANCIAL SERVICES
Consumer Complaints
There are over 344 complaints on file for LENDMARK FINANCIAL SERVICES. Dated between 2019-11-10 and 2013-11-21.
Complaints Page 6
2018-06-13
Main Office, VA
Incorrect information on your report
Payday loan, title loan, or personal loan: Installment loan
Account status incorrect
Complaint: Back in the beginning part of XX/XX/XXXX I reach out to the regional of the office never got a response back so I had to keep calling the area manager and new area manager finally called me back she stated that she never got my message. Her name is XXXX and I stated to her that I was given wrong information about my account when I made the payment they applied it to the month of XX/XX/XXXX not XX/XX/XXXX so its showing on my credit report that Im in 30 days late theyre telling me that they can not go back and change it and I told him yes you can because I was given the wrong information I have tried on several occasions to have this matter rectified and to have it reporting correctly on my credit report.
Company Response: Closed with explanation
2018-05-30
Columbus, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-05-22
Ladson, SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2018-05-22
Shulerville, SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have contacted XXXX XXXX XXXX XXXX directly as well as the 3 credit bureau 's. I have requested that this lending company more than 60 days ago to remove this false negative account from my credit file and or show just cause of any potential accuracy or proof for reporting. To this date I have yet to see any documentation bearing my signature, and or showing that I have a legal binding contractual obligation to pay said debt. I am requesting that this false negative information be removed from my credit file immediately as this is hurting my credit worthiness. I can only assume that this is a mistake and that this above named company is not attempting to prey on consumers. My I have maintained copies of these notarized letters and dates.
Your assistance and investigation of this matter is greatly appreciated.
Company Response: Closed with explanation
2018-05-20
Shulerville, SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have contacted LendMark Financial directly as well as the 3 credit bureau 's. I have asked this collection company more than 60 days ago to remove this false negative account from my credit file and or show just cause of any potential accuracy or proof for reporting. To this date I have yet to see any documentation bearing my signature, and or showing that I have a legal binding contractual obligation to pay said debt. I am requesting that this false negative information be removed from my credit file immediately as this is hurting my credit worthiness. I can only assume that this is a mistake and that this above named company is not attempting to prey on consumers.
I have maintained copies of these notarized letters and dates and have warned the above named company that I was filing a complaint with the CFPB Thank you for your help.
Company Response: Closed with explanation
2018-05-20
Shulerville, SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have contacted LendMark Financial directly as well as the 3 credit bureau 's. I have asked this collection company more than 60 days ago to remove this false negative account from my credit file and or show just cause of any potential accuracy or proof for reporting. To this date I have yet to see any documentation bearing my signature, and or showing that I have a legal binding contractual obligation to pay said debt. I am requesting that this false negative information be removed from my credit file immediately as this is hurting my credit worthiness. I can only assume that this is a mistake and that this above named company is not attempting to prey on consumers.
I have maintained copies of these notarized letters and dates and have warned the above named company that I was filing a complaint with the CFPB Thank you for your help.
Company Response: Closed with explanation
2018-05-14
Coalinga, CA
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Title loan
Company Response: Closed with explanation
2018-05-12
Fred, VA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: Landmark Financial has been told repeatedly not to call before XXXX.
I get 3 to 4 calls daily with voice messages now that I have blocked their number.
Company Response: Closed with explanation
2018-05-04
Greensboro, NC
Struggling to pay your loan
Payday loan, title loan, or personal loan: Title loan
Company Response: Closed with explanation
2018-04-29
Ft Belvoir, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: On XX/XX/XXXX, I called Lendmark Financial Services via phone, spoke to XXXX at the Credit Bureau Information desk. Lendmark was erroneously reporting information to all three credit bureaus that they did not receive payment for XX/XX/XXXX which I immediately disputed. I spoke to both the supervisor and XXXX at Lendmark, submitted supporting documentation that proved all payments to Lendmark were paid on time and my account was in good standing. I was assured by both XXXX and the supervisior that the error would get corrected with all three credit agencies. It is XX/XX/XXXX, XXXX is still reporting that I missed a payment. In fact, there was a third party vendor that was making payments on my behalf, my account was transferred to a different company. As a result of the transferred account, the XX/XX/XXXX payment was submitted to the wrong address, was corrected in late XX/XX/XXXX. Again, after explaining the details to both XXXX and the supervisor, I was again assured that the derogatory flag on my XXXX report as well as the other reporting agencies would get corrected. I have repeatedly reached out to XXXX several times to resolve this matter amicably, the matter has gone unresolved. Any assistance you can provide with regards to this matter, would be greatly appreciated.
Company Response: Closed with explanation
2018-04-29
Durham, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2018-04-27
Key Biscayne, FL
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-04-26
Rockwell, NC
Took or threatened to take negative or legal action
Debt collection: Auto debt
Threatened or suggested your credit would be damaged
Complaint: My now ex-spouse and I got divorced during the divorce all the auto were to remain with her both truck and suv. She accepted full responsibility for these loan which she turned and filed in a chapter XXXX. The divorce Judge signed the agreement. The lender refused to delete the negative loan from my credit reports and I disputed showing all my legal paperwork and the CRA have yet to update. I have emailed and contacted the lender with no response. I am still being hurt from this past with her even though I have legal paperwork showing I am not to be held accountable for these loans! There are two different lenders involved.
Company Response: Closed with explanation
2018-04-24
Ridley Park, PA
Loan payment wasn't credited to your account
Payday loan, title loan, or personal loan: Title loan
Complaint: In the month of XXXX, I opened a loan on an existing account.My initial invoice noted 'please pardon our progress'..we are not able to include your balance at this time. ' I continued to pay the invoice in good faith fr several months. I then called and reminded the creditor that it is legal bussiness practice to include my payment as well as the future balance with the payment deducted ( past balance ). I reminded the csr that I was sure that when he paid his personal invoices, this information was included. He agreed.Asking for patience with the company update, I relented. Six months later, The representative tried to get me to emphathize with their company 's struggle with thier system. I adamantly replied that I pay my invoice on time and noone from her company concerns themselves with my struggles. I pay the invoice on time ... Every Time. Please review my payment history..over 26 years. This company has changed hands twice since XXXX when I initiated a bussiness relationship with them. At this point, I have not received a balance in a year of payments. So, I am not prepared to pull out the initial Loan agreement from XX/XX/XXXXand then pull out check ledgers to find my own balance, only to have this company dispute my math or interest calculations. This is not a reasonable requirement of me. I also refuse to call every month for a balance. In America, if it's not on paper, it holds no weight.At this point, I refuse to pay this company until it provides me with a record of all payments, deductions and balance calculations for every month of the Loan. This will circumvent any descrepancies.
Company Response: Closed with explanation
2018-04-19
New Phila, OH
Struggling to pay your loan
Payday loan, title loan, or personal loan: Payday loan
Company Response: Closed with explanation
2018-04-17
San Gabriel, CA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: My finance company Lendmark Finance sent a letter stating it was updating their statement, that was over a year ago. The statement they have been sending only states the monthly amount due and does not include the interest paid. I have contacted the XXXX branch and all they can tell me is they know and it's still be updated, I sent a message on-line to Lendmark and inquired about the problem, I was never contacted. At this point I don't what I am paying in interest every month.
Company Response: Closed with explanation
2018-04-16
Cloverly, MD
Struggling to pay your loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-04-09
Marysville, WA
Problem with additional add-on products or services
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation
2018-04-08
Akron, OH
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-03-29
Dry Fork, KY
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation
2018-03-15
Dallas, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I have asked Lendmark Financial numerous times to stop reporting erroneous information to all three major reporting credit bureaus. I have done this by telephone, direct disputes through XXXX XXXX, and XXXX, and certified ( signature confirmation ) mail etc. Every single time they have told me that they are reporting factual information. This is not true since every report shows payment history completely different than the other. As you are aware, payment history constitutes about 35 % or your FICO credit score. Lendmark financial has an obligation to report factual information by law by terms outlined in the FCRA. I don't know how else to get through to them, the Credit Bureaus have not done anything on their behalf to even assist me with getting documentation from Lendmark that shows accurate payment history. I have had a home loan declined because of the severe impact of Lendmark financials improper practices.
Company Response: Closed with explanation
2018-03-03
Vernon Hill, VA
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt was result of identity theft
Complaint: On XX/XX/XXXX Lendmark Financial Services reported onto all of my credit bureaus in the amount of {$2600.00} as a derogatory account. I have no knowledge of this company and believe it to be fraudulent as I was part of the XXXX breach and had my information stolen. I have reported this to all three credit bureaus through dispute letters on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and again on XX/XX/XXXX to no avail. I still have not received a single piece of paper from either Lendmark or any of the credit bureaus about this issue. Are they in league on this or what exactly is going on here?? I demand that this issue is resolved immediately.
Company Response: Closed with explanation
2018-02-22
Simi Valley, CA
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Complaint: Took out a personal loan with Lendmark Financial Services in XX/XX/2017. Since, the statements we have received does not include payment information, interest charge or balances, only how much more we should send them for that month. Every time we call they are saying that they are working on fixing the problem, but it has been since the inception of the loan. Their practice is deceiving as we don't know how much of our payment is going to interest and how much is going to payoff the loan.
Company Response: Closed with explanation
2018-02-15
Charleston, SC
False statements or representation
Debt collection: Payday loan debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2018-02-15
Bryn Mawr, WA
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation