LENDMARK FINANCIAL SERVICES

2019-01-17

Nederland, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-01-16

Juniper Hills, CA

Getting the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: On Saturday XX/XX/XXXX I applied for a car loan via telephone from the dealership through lendmark financial. The loan agent at lendmark told myself and the dealer that I was preapproved for a loan at 24 %. I took possession of the vehicle, completed the necessary dealership paperwork and made arrangements to go to landmarks office on Monday XX/XX/XXXX. When I arrived at lendmark, they informed me that the loan was now a signature loan and was 32.499 % and there was nothing I could do since I had already taken possession of the vehicle. So I executed the loan paperwork. I have made all payments on time and well in excess of minimum due. On Tuesday XX/XX/XXXX, I received a call from lendmark telling me that since I had been making my payments and was ahead, I qualified to refinance my loan. They asked me if I would like a " cash out '' or lower payment. I responded that I would like a lower rate and I would not accept a " cash out '' or any loan modification that would extend the date of payoff for the existing loan. ( I have 29 payments remaining ) They asked for permission to run my credit and I consented. They said they would call me back. When they called me back, they told me they had gotten me a lower rate and asked me to come in to their office this evening to execute the papers. When I arrived, they made copies of my pay stub, drivers license, insurance card and took pictures of the vehicle then presented me with an offer at the same rate, included multiple insurance plans built in, a {$2800.00} cash out and a payment plan for 48 months and launched into a sales pitch. I interrupted the loan consultant and told him what the discrepancy was between the phone conversations and the offer. He excused himself from the room to " rework the offer ''. When he returned, he presented an offer that was .01 % lower, reduced the monthly minimum by {$17.00}, but added an additional payment to a term of 30 months. I explained the issues and walked out of their office. Lendmark has engaged in bait and switch tactics as well as fraudulent offers/claims. I can provide names of the dealership salesman as well as the lendmark employees if necessary
Company Response: Closed with explanation

Timely Response

2019-01-11

Stevenson, MD

Problem with customer service

Credit reporting, credit repair services, or other personal consumer reports: Credit repair services

Complaint: Had a personal loan with lendmark financial. Had 3 missed payments due to the online website they have set up not working after they changed my loan number. Thought payments were being paid. Then got a later from them saying it was past due. Called lendmark to explain the issue and they are no help so ended up paying the loan off all at once.
Company Response: Closed with explanation

Timely Response

2019-01-08

San Bernardino, CA

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Closed with explanation

Timely Response

2018-12-31

Southern Pnes, NC

Problem when making payments

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: The company is Lendmark Financial in XXXX NC. These people, especially XXXX and XXXX call everyday, even on Saturday. I explain to these people to expect payment soon, as I am trying, to catch up. They then begin to lecture me in paying. What you will not do, is lecture and expect payment as well! I am not a child! Every day they are calling me! If this continues, they will owe me {$500.00} per call. I will continue to charge them until the loan is forgiven. I took a second job to get caught up. If I do not answer my phone, these people continue to call. It is not a game nor a joke. This office even has the main office in XXXX NC calling me. This office is in XXXX NC. This stops here. If these people continue to call, I will consider that harassment and take further action.
Company Response: Closed with explanation

Timely Response

2018-12-28

Lexington, NC

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I am continuously and repeatedly receiving collection calls for a debt that is not legally mine. The collector/caller/creditor, XXXX, with Lendmark Financial has suddenly took it upon himself to call my place of employment on XX/XX/2018 at XXXX. The call is recorded along with the voicemail. I have spoken with XXXX before and advised him to not call me regarding a debt that is not legally mine. He has alternatively called me from private numbers, and from other non- business numbers. This is harassment. This is not my debt. This debt legally belongs to my living relatives.
Company Response: Closed with explanation

Timely Response

2018-12-27

Dallas, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-12-27

Oxford, GA

Threatened to contact someone or share information improperly

Debt collection: I do not know

Contacted you instead of your attorney
Complaint: I am receiving harrassing and abusive phone calls from a debt collector that is currently being paid through a law firm. They are also harassing a family member of mine.
Company Response: Closed with explanation

Timely Response

2018-12-23

Patterson, MD

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Lendmark financials s XX/XX/2018 unknown inquiring on credit report.
Company Response: Closed with explanation

Timely Response

2018-12-21

Westfield Ctr, OH

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with the interest rate
Complaint: I was denied SCRA by Lendmark Financial. I would like a rebuttal to the outcome of complaint # XXXX. I would also like Lendmark to revisit their policy under OHIO SCRA Chapter 7.1.
Company Response: Closed with explanation

Timely Response

2018-12-19

San Angelo, TX

Problem when making payments

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: They are going to my job site looking for me A person named XXXX
Company Response: Closed with explanation

Timely Response

2018-12-14

Westfield Ctr, OH

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem related to refinancing
Complaint: I was denied SCRA by Lendmark Financial on two loans for two XX/XX/2018 XXXX XXXX XXXX XXXX in XX/XX/2018. I am an XXXX XXXX Service Member. I requested SCRA and the Loan Officer dismissed me.
Company Response: Closed with explanation

Timely Response

2018-12-12

Louisa, VA

Getting the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: In or around XX/XX/2015 I purchased an enclosed trailer financed through lendmark financial services in XXXX XXXX Virginia. I was paying the loan down and the manager began calling me several times a day advising I was preapproved for a XXXX loan just in time for XXXX of XXXX in addition to the secured loan on the trailer. Days went by and she continued to call. She said shed give me the title to the trailer if I took the personal loan. I paid for 3 years every month. After determining they essentially turned my lower interest secured loan into a high interest personal loan the amount never really went down. I feel their marketing was predatory. I hadnt asked for the loan didnt call back about this loan they were hounding me about. I didnt realize what had occurred and how they changed the structure of the loan. They then, despite giving them my new address via email and via over the phone and each time a payment was made they served me with a warrant in debt which I was unaware of. I found out when they garnished my wages and I had told them not to retain my payment and bank account information. I stopped making payments following an accident for which I now have permanent restrictions and am filing XXXX. I am unable to make the payments and stopped and have spoken to a lawyer about filing bankruptcy. Money in my account is all unemployment and or workers comp exempt from garnishment.
Company Response: Closed with explanation

Timely Response

2018-12-08

Southern Pnes, NC

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: These people, that change staff often leave threatening voice mails to take legal action and then call you the next day that I should call them and make a small payment. It is not against to be in debt. Do not call with threats one day and when you realize that what you said was illegal, call back the next day as if I did not save the voicemail transcription. These people call everyday when they know that I am at work. I get off late so I have to let them leave voicemails. Saturday comes and they call. Then they will call from what I believe is a cell phone. But when I try and call back, it is blocked. That is harassment. Once again, it is not against the law to be in debt. Maybe Im paying slow due to job issues but I always catch up. This type of behavior by their staff that changes monthly is unacceptable and very troubling. They need to know that threats will not get them paid any faster. I am recording each time that call daily and on weekends and Ive saved the cell numbers in which they call from. Ill continue to report them until your company deals with the issue. Threats will get them nowhere.Also where is my written notice within 5 days of the threats? Can I have this is writing.
Company Response: Closed with explanation

Timely Response

2018-11-23

Scranton, PA

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-11-08

Lakewood Village, TX

Problem with a company's investigation into an existing issue

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Was not notified of investigation status or results
Company Response: Closed with explanation

Timely Response

2018-11-06

Bremerton, WA

Struggling to pay your loan

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2018-11-05

Chula Vista, CA

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Complaint: We have repeatedly told XXXX at the telegraph canyon location, XXXX, AND the XXXX XXXX, to not send anything to a particular address. We have provided the correct address many times and they keep sending correspondence and specifically collections letters to an address that is incorrect! Also, I had a promise to pay arrangement with XXXX the XXXX, for the beginning of XXXX and despite this, they went ahead and called a phone number I specifically told them they should never ever call. They spoke to an unauthorized third party and provided details of the loan and the nature of the call etc. I work in consumer lending so I am familiar with what is correct and what is not, and this is not only unethical, it is against the law. I am very upset about this and am seeking some help in getting them to stop these practices. I have warned them several times not to do this or theyd leave me no choice, and they refuse to list the proper address, they refuse to stop calling phone numbers I specifically asked them not to call, and they are causing havoc on my life.
Company Response: Closed with explanation

Timely Response

2018-11-03

Chester, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-11-01

Beltsville, MD

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2018-10-31

Winston Salem, NC

Vehicle was damaged or destroyed the vehicle

Payday loan, title loan, or personal loan: Title loan

Complaint: Greetings, This is my forth loan with lendmark financial. They used my car title as collateral for the loan, but always try not to use the words " title loan '' as it is illegal in NC. So ... on my forth loan the transmission went out on my XXXX XXXX XXXX. I simply can not afford to fix it, pay them {$160.00} a month, and pay for full coverage on my XXXX income. I have never been late not one time and do not plan on it as I understand the importance of good credit, but they are leaving me no choice. I have tried to remedy the situation by speaking with them several times ( at the XXXX, NC Branch ) even asked to do a voluntary repo, but they do not want to cooperate at all. I asked if they could re-fi to help lower the payment, have spoken with credit counselors, advisors, reading over the NC Laws and gotten legal opinions. I am completely stressed over the whole thing. I need a remedy to this mess I have gotten myself into, that will not leave leave flat broke or credit unworthy. Thank you for your time.
Company Response: Closed with explanation

Timely Response

2018-10-22

Main Office, VA

Incorrect information on your report

Payday loan, title loan, or personal loan: Payday loan

Account information incorrect
Complaint: I have contacted this company Ill several occasions to fix the problem the only amount that is due is for XXXX so theyre not even reporting the correct balance and theyre reporting in accurate information when I spoke with the branch manager went today he told me that they dont report until the end of the month and that they report it wrong so it needs to be fixed the next step. I will write a letter to the president of the company and I will contact the media for a new story investigation. I do have Proof all payments
Company Response: Closed with explanation

Timely Response

2018-10-12

Tucson, AZ

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2018-10-06

CA

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: XX/XX/2017 To : Manager of Lendmark in XXXX, Ca. Regarding : Loan Application If I may, Manager of Lendmark in XXXX, Ca. let me paint a picture of several atrocities perpetrated by one of your associates, XXXX XXXX. I called last Friday ( XX/XX/XXXX ) in the morning about XXXX in hopes of a helping hand and instead Mr. XXXX helped himself. He called me back at XXXX to let me know my loan application ( never filled out or signed a loan application ) had been approved. That in itself was a red flag as I have never done a loan application over the fone before. Im old school, maybe behind in these modern times but Im aware of sharks swimming in shallow waters. XXXX got the ball rolling faster than you can say XXXX XXXX. This is where it gets a little hairy and somewhat out of control. One : I asked for XXXX XXXX XXXX loan and he came up with a XXXX XXXX XXXX XXXX ( thats some fone application ) is that why you people do loan applications over the fone? He let me know my credit was decent and he took upon himself to ante up the loan application. Two : We went outside to take pictures of my XXXX XXXX XXXX and he appraised at {$2000.00} (? ) no way, buy it from me. Three : We went back inside the office where he proceeded to ask me about my property. How many TVs do you have? I told him I had a 19 HD flat screen, a 32 and a 27 and he automatically ( without me finishing the sentence ) assumed they were HD flat screens ; they both dont work and are not H Ds. Then he as me if I had any more electronics like a computer, laptop and I told him yes but before I could finish my sentence he also put them down as collateral. He was doing a lot of assuming. My lady friend took them with her when she inherited a house right down the street. It was obvious this guy was in a hurry to close the deal, maybe he had some other XXXX lined up in sidelines. All this took about an hour and in that time he never mentioned the interest rate or that these items were to be used as collateral. This is not my first rodeo ; Ive been around the block more than the ice cream man. This guy is a con man, poor excuse for an original gangster. Sometimes when youre trying to be cool, you drool and he was drooling all over the place. I dont want any sharks swimming in my waters. Five : He kept asking me for my routing number to my credit union never telling me why he wanted my routing number. I figured it out while I was driving home thinking about it. One thing is for sure he will never get my routing number. What a XXXX! Six : He never got the pink slip from me he just wanted to close the deal ( that doesnt even feel right ). Seven : He put a lien on my car before I made could make a payment so I couldnt get my tags. I went to the XXXX DMV, XXXX DMV, and the XXXX XXXX DMV where they at least told me I had lien on my car, the other two DMVs said I was ineligible. Where does this guy get off so maybe I can meet him there? This is an illegal act on his part. Now I know I can go certain ways with this matter I have options ) so I need you to reflect on how youre going to correct this loan. The running around for my tags alone warrants some justice. Ill make my payments ( but not at this interest rate ) either by money order or in person. Ill give you my pink slip, BUT I will not give you my routing number. I do hope you can fix this loan because Ive been working hard to make my credit ratings better and now Mr. XXXX XXXX is going to screw it up. I know I signed a contract but I also know you as lenders have some scruples to abide by. Mr. XXXX obvious hasnt read that book or even a chapter in that book. In closing, I WILL not deal with XXXX XXXX anymore. Also, you signed and approved this loan or did you. If XXXX had anything to do with it maybe you didnt read or see the loan application I would not put it passed him to have done this all on his own. One XXXX off customer XXXX XXXX XXXX p.s. I was going to send this to Georgia Headquarter but I thought I should let his matter be settled here in California. If this is going to a burden to you it will definitely be a burden to me. I wonder how many hard working persons have gone through this procedure with XXXX XXXX, it will not happen again not if I can help it.
Company Response: Closed with explanation

Timely Response

2018-09-14

Matoaca, VA

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response