JPMORGAN CHASE CO.

2019-04-10

Fairfield, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Company Response: Closed with monetary relief

Timely Response

2019-04-10

Concord, CA

Closing an account

Checking or savings account: Savings account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-04-10

Mount Angel, OR

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I was payed a two thousand dollar check, which I submitted to my Chase bank checking account on XX/XX/2019. The payment of two thousand dollars was paid from an existing account also belonging to Chase bank. Chase did not recognize their own account, and decided it wasnt safe to transfer from even though it was from their own establishment. Resulting in a withholding of funds. I understand this is done often as a safety measure to make sure checks dont bounce, but as a rule an established check, or a check paid from the same institution should not be withheld. I called Chase bank on XX/XX/2019 to complain, but they refused to acknowledge their own account as safe to draw from, and did not withdraw the hold. I have been with Chase for many years, and they have a repetitive history of placing holds on checks that are safe to draw from, including checks from the federal government Ive received from taxes, which are an established trusted accounts. When these accounts are being held so often when its not deemed necessary, I believe Chase is taking advantage my deposits at my own expense, and this abuse of power in fact should be illegal and be investigated.
Company Response: Closed with explanation

Timely Response

2019-04-10

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-04-10

Dallas, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On XX/XX/2019 I had my debit card information stolen and two fraudulent transactions were made in my name using that information. One charge was for {$99.00} and the other for {$99.00}. I submitted a fraud claim within the allowed time window of 48 hours to Chase banking. I was told today that claim was denied for three reasons. 1. They used my PIN number and, apparently theres no way they would know my PIN number ( I guess they arent up to date with key tracking technology. ) 2. I checked my account twice before calling in the fraudulent activity, apparently double checking my account before I call isnt allowed. 3. There were previous charges at that location that werent submitted as fraud. Yes, I bought gas there ... ..thats when they stole my information ... ..obviously .... This reasoning is just absolutely inane and obviously put in place by Visa to keep us in debt and penniless while they dont have to pay claims.
Company Response: Closed with monetary relief

Timely Response

2019-04-10

Harsens Is, MI

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Complaint: Ive been with chase bank for a long time.In XXXX, I applied for a chase freedom visa account onXX/XX/XXXX and was denied because my credit report says bankruptcy and credit balances are to high.FYI, in my last year of bankruptcy.They also used a scoring system called Card Acquisition risk score V2 to determine my outcome.Also, They say the key factors are number of delinquent accounts, public record of bankruptcy.I don't have delinquent accounts, infact, I have past accounts that are paid off.Again, Im in my last year of bankruptcy and it ends in XXXX.After I was denied, I applied for a loan with XXXX c/o XXXX and was approved.I ve been a customer of chase bank for a long time and im disgusted that I cant even get a loan or credit card through my own bank.
Company Response: Closed with explanation

Timely Response

2019-04-10

South Florida, FL

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: Signed up for a checking account with Chase banking for XXXX $ bonus around XX/XX/XXXX or XXXX. The terms were to have direct deposit into the bank and the XXXX would be deposited within 10 business days. I waited a little over 3 weeks with no money and gave them a call on XX/XX/2019. They told me they sent a coupon to my email which they did not and said since its been over 21 days since account was opened they wont give me the bonus
Company Response: Closed with monetary relief

Timely Response

2019-04-10

IN

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I paid off my 2nd mortgage and they came up with XXXX they said interest charges and have it listed on website as no code? I don't want to talk to JP Morgan Chase because they convince me of something that's made up. Also why did I have an escrow balance didn't even know I had this and since when? I've not been late for over a year when I was late I paid all late fees.
Company Response: Closed with explanation

Timely Response

2019-04-10

Merritt Is, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-04-10

San Jose, CA

Getting a loan

Student loan: Private student loan

Fraudulent loan
Complaint: I was misled into paying for over priced school that has lost it accrediationn and closed down after going back to attend.
Company Response: Closed with explanation

Timely Response

2019-04-10

Hamilton, NJ

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Problem when attempting to purchase vehicle at the end of the lease
Company Response: Closed with monetary relief

Timely Response

2019-04-10

Naples, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-04-10

Van Nuys, CA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Regarding XXXX XXXX XXXX Loan No. : XXXX TS # : XXXX with JPMorgan Chase Bank, N.A. 1. JPMorgan " Chase '' Bank has NEVER paid any Property Taxes and/or Home Insurance on my behalf. If they did, I would have received a refund from the Country Tax Collector for double payments and/or a policy number for my home insurance. Yet, Chase has billed me on my monthly premium, some escrow accounts dating back in XX/XX/XXXX!!! before I had even purchased my house which was in XX/XX/XXXX. Also, prior to obtaining a {$130000.00} HELOC with then " Chase Manhattan Bank '' in XX/XX/XXXX. ( Please see 6-pages Escrow Shortage {$3700.00} Taxes and Insurance for XX/XX/XXXX to XX/XX/XXXX. ) which is very confusing with no explanation when I brought to their attention. 2. Chase as Servicer of the loan and/or Affiliated Owner ( XXXX ) and Insurer " Chase Payment Assurance '' of the above loan account has maliciously interfered with my right and responsibility to pay off my loan in full, and in a timely manner, as I had done it with my previous lenders ( XXXX XXXX XXXX in XX/XX/XXXX and XXXX XXXX-XXXX in XXXX ) in less than 5 years via timely refinancing and with the bank 's cooperation. 3. However, Chase with or without an escrow account, by adding the property taxes, and home insurance ( approximately a sum of {$5400.00} annually or $ XXXX monthly ) which I've been paying myself ever since I purchased the house in XX/XX/XXXX, has caused my premium payments to be " insufficient '' for what Chase has expected. Thus, causing unnecessary finance charges, interests and late fees to a never-ending loan balance, after 18 years of consistent payments with NO missing premium. I didn't know that my previous lender, was also the Chase, or Chase-affiliated Bank. ( Acct : XXXX, then XXXX and now XXXX ) 4. Even some of my payments were returned to me after couple of months while I was charged for late fees and finance charges, as though Chase wants to deliberately force my house to foreclosure. 5. JPMorgan Chase not only has ruined my excellent credit and the opportunity to refinance with other banks who were offering me from Zero APR to less than 3 % fixed on my HELOC, but also has erroneously and systematically setup my account in a DEFAULT status, and consequently leading to FORECLOSURE via their " Non-judiciary '' Foreclosure Trustee, XXXX XXXX XXXX XXXX XXXX " XXXX '', despite my numerous verbal and written requests to remove their unjust, unethical and wrongful foreclosure on my residential property, where my wife and children are residing. This senseless and hostile aggressive act on the part of Chase Bank against its royal customer need to be stopped immediately. 6. Furthermore, Chase has systematically ignored my loan modification applications since XXXX to present, and when the interest rate was relatively lower then now. Nevertheless, I have never missed any payment while the account was under dispute. And have been in full compliance with Chases Trial Loan Modification in XX/XX/XXXX. I have been paying {$820.00} in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, in addition to {$2000.00}, in XX/XX/XXXX which was returned to me a month later. Not a dollar of my payments has been applied toward lowering the alleged principle. And all my complaints about the Chases mishandling and miscalculations of the Monthly Premiums have been ignored to this day while at the same tome adding more penalties to my loan account. 7. I believe I dont owe any money to JPMorgan Chase Bank. Those finance charges, late fees and penalties, which are the accumulation of the property taxes and insurance that I have been paying myself, ought to be reversed to make my HELOC account current, if not XXXX balance. Thus, this wrongful and unjust foreclosure ( TS # : XXXX with Sales Date of : XX/XX/XXXX ) by JPMorgan Chase and its Trustee, XXXX XXXX XXXX XXXX " XXXX '', ought to be stopped immediately without further delay. Thank you, XXXX XXXX XXXX : ( XXXX ) XXXX Email : XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-04-10

Austell, GA

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: I have sent prior request about a Mortgage reporting inaccurately on my credit report. There are plenty of errors concerning my account and the way this company kept its records. This account was reported by this company as being in a Bankruptcy Status since XXXX XXXX however was never reported or updated to the Credit bureaus Please explain how and why this account was not reported correctly? I have sent more at least 3 request through the CFPB and they have admitted to this an other accounting errors on my credit report and stated they updated the payments but they have not
Company Response: Closed with explanation

Timely Response

2019-04-10

Bakersfield, CA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I am a XXXX-year-old retired XXXX XXXX that has been fighting a serious XXXX XXXX diagnosis and serious XXXX medical issues like XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I just can XXXX XXXX, these medical conditions left me financially ruined. My income is less than {$2000.00} including my {$1100.00} pension, {$140.00} social security and {$450.00} in TSA that will ends at the end of 2019. I have been attempting to communicate with all my creditors including CHASE to advise them of my situation, even I called Chase mortgage assistance and ask for any financial hardship programs that they may be able to offer me to help me keep a roof over my head. After losing my husband, I have no immediate family and live alone. I have tried to reach out to CHASE for assistance, but they were not able to offer any type of assistance, and I just received a notice advising me of their intention to foreclose and leave me homeless. This is astonishing to me ; I am fighting for my life and now Chase is trying to take my home from underneath me.
Company Response: Closed with explanation

Timely Response

2019-04-10

Neotsu, OR

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I discovered that someone tried to authorize a wire from my checking account in the amount of {$17000.00} via email from XXXX. I immediately contacted the fraud department and reported this within hours. I then went into the branch and signed the fraud claim forms within an hour of reporting the fraud via phone. I was told the claim was escalated and would take 2-3 days, I have heard nothing and my funds have not been returned to me. I was instructed to close my checking and savings accounts and withdraw the remaining funds. I lost a day of pay from taking off work to do this. I had to stop all my auto bill pays. I had to deposit cash on to a prepaid debit card so I can pay bills. This has completely disrupted my life as I just moved XXXX weeks ago as well, the timing could not have been worse. I did not authorized this transfer, I do not know what it is for or who has hacked my account. I have no answers and am now without a substantial amount of my hard earned money that I worked for 10 years building equity in my home that I recently sold just to wake up one day and it's gone, Devastating, this is my life savings. My money should be returned while this is being investigated. This is unacceptable.
Company Response: Closed with monetary relief

Timely Response

2019-04-10

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-04-10

Murray, UT

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: For the past several months, I have been trying to open a checking account at chase.com I enter my information, hit submit, then I see a message stating that Chase could not open the account because the product wasnt available in my region. This seems a bit odd since there is a Chase branch not too far from my home. Since I had previously held an account with Chase, I tried the application again, this time, I indicated that I was a Chase customer. I used my Chase login credentials, however, I received the same error message.
Company Response: Closed with explanation

Timely Response

2019-04-10

Wagoner, OK

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-10

Euclid, OH

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-04-09

Orange Park, FL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-04-09

Moncks Corner, SC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-09

Santa Ana, CA

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-04-09

Bellaire, TX

Trouble during payment process

Mortgage: VA mortgage

Complaint: Chase bank charged over {$3000.00} in Corporate Advance fees to maintain the property in XX/XX/XXXX and XX/XX/2018. There were fees were for " mold removal on siding ''. I called Chase and requested a receipt showing that the company that removed the staining was Mold Certified in the State of Texas ; they were not able to provide any information. The itemized bill states Mold Removal, but I do believe only Mold Certified companies are able to identify mold. We brought the mortgage up to date in XX/XX/2018, They also paid over {$1000.00} for vine removal. We were going to clean up the house, we just had health issues to deal with. We made a large payment in early XX/XX/XXXX to bring the mortgage up to speed and they claim to have change the locks in XX/XX/XXXX.
Company Response: Closed with monetary relief

Timely Response

2019-04-09

Orange, CA

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response