JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 209
2019-04-16
Flushing, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: On XX/XX/XXXX, my Chase debit card was stolen, a thief made unauthorized purchase for {$100.00} at a merchant named XXXX 24 HOURS at XXXX, NY. I reported to Chase on same day, Chase rep cancelled stolen card, issued me a new card, guaranteed me Chase debit card has fraud protection feature so that customer will not be responsible for paying any fraudulent transactions.
Chase gave me a temporary credit of {$100.00} on XX/XX/19. However, on XX/XX/19, Chase sent me another letter indicating that their investigation is complete and the transaction was AUTHORIZED, and Chase will reverse the {$100.00} credit which was used by the thief.
I was upset and felt my rights were NOT PROTECTED at all. I called Chase fraudulent department again on XX/XX/19, the rep told me the previous claim was not filed correctly by 1st rep and the 2nd rep re-opened the case, but 2nd Chase rep told me she CAN NOT guarantee that I will get the money back!!! I was upset that Chase authorized a thief to use their debit card, I insisted to speak to a supervisor, after 20 minutes waiting, the supervisor XXXX told me the 2nd Chase rep filed the claim correctly, but it the {$100.00} credit will still be reversed ( since it the reversal was already processed ) and Chase will only issue another temporary credit if they can not complete their investigation within 10 business days. I told XXXX this is very irresponsible response since it was Chase 's 1st rep did not filled the claim form correctly. I insisted to speak to a member of Executive offices. I waited another 20 minutes and XXXX from Executive office answered me that he has to conduct his independent investigation to determine if I can get my money back, XXXX gave me a new case number, told me he reviewed the notes and documented all the information, he can only try his best to get my money back, but he also can not guarantee, it takes some time.
I asked the 2nd Chase rep what types of documents they requested the merchant to provide to prove it was me making the purchase, Chase rep answered me that it is confidential. I also asked why not request the merchant to provide a security camera video on XX/XX/19 when fraudulent transaction occurred so it can be reviewed that it was NOT ME at the store making the purchase. Chase reps told me they did NOT request the store to present security camera videos to check who was making the purchase. The security camera was the only essential evidence to prove it was not the card holder making the purchase. Yet Chase denied the necessity to request it. I also told Chase reps that I can sign an affidavit with my photo or ID attached so they can review, Chase said they do not need that!!! Chase is helping the dishonest merchant and the thief to get away from abusing my Chase debit card and making me pay by not requesting the merchant for reviewing the security video.
I spent total of 2 hours to speak to total of 4 Chase reps including 1 supervisor and 1 executive officers for ONLY 1 FRAUDULENT TRANSACTION!!!! I've banked with XXXX, XXXX XXXX bank, XXXX bank and XXXX XXXX card ; never had any other financial institutions gave me such hassle for getting my OWN money back from a fraudulent purchase. I feel Chase is PROTECTING THE RIGHTS OF THE THIEF and THE DISHONEST MERCHANT instead of a long term ROYAL and honest customer!!! I no longer feel safe to use Chase debit or credit cards, as Chase is TOO EASY TO AUTHORIZE STOLEN CARD PURCHASES, and intentionally protecting merchants ' and unauthorized thieves ' interest. Chase is totally ignore their account holders ' financial interest or rights. Therefore, I warn all fellow customers, you have a Chase debit or credit card at your own risk - anyone who stole your CHASE card CAN use it, Chase will AUTHORIZE any FRAUDULENT transactions, helping the thief and dishonest merchant to get away and let the honest customer to suffer the financial loss!!!
Company Response: Closed with explanation
2019-04-16
Newark, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, I submitted a complaint to the CFPB against JP Morgan Chase Bank. JP Morgan Chase Bank agreed to reimburse me for the vacant property fees only! I spoke to Mrs. XXXX XXXX ( phonetic ) of Chase Home Executive Branch on or about XX/XX/XXXX. They REFUSE to reimburse me for the paid back taxes even though they were/are required to do so and they refuse to reimburse me for the court appearances and parking that I had to pay out of my pocket because Chase neglected the property and allowed it to become blighted. Chase only agreed to reimburse me {$2000.00} upon receipt of a signed release and settlement agreement. I received the release and settlement agreement and the XXXX form on or about XX/XX/XXXX. I signed and had the document notarized as they requested and I completed XXXX form and Chase Bank received the documents on XX/XX/XXXX via express mail. Chase Bank DID NOT send me the check or call me as MRs. XXXX stated on the phone. There was a message stating that the calls with Chase Bank was recorded, please have Mrs. XXXX provide the CFPB with a copy of the taped telephone conversation. I can not force Chase Bank to do the right thing and reimburse me for the back taxes that they intentionally neglected to pay and my expenses for going court, parking and the city of XXXX with regards to the vacant property fees. Chase Bank/Chase Home Finance intentionally drove me into bankruptcy and only you ( CFPB ) can order them to reimburse me because they know and are fully aware that they owe me the money after I clearly showed what they did to me. I am requesting the CFPB immediate assistance.I am still requesting full reimbursement for the taxes paid to the property, even though Chase Bank ALLEGES that they released the lien to the property on or about XX/XX/XXXX, I did not receive notification until on or about XX/XX/XXXX. This still DOES NOT absolve Chase Bank from paying the taxes that they were legally responsible for paying. I should be reimburse for the taxes that I paid up until Chase Bank/Chase Home Finance was legally REQUIRED to do so.I am requesting that the CFPB Order Chase Bank to reimburse me for the vacant property fees and the taxes I paid on property when Chase Bank was legally responsible & required to do so. More importantly, please have JP Morgan Chase Bank explain why I have not received my check or even a telephone call as Mrs. XXXX stated they would do. They received the requested documents on XX/XX/XXXX via express mail. What's their excuse now? J.P Morgan Chase and it's subsidiaries, XXXX XXXX XXXX XXXX and XXXX, recently admitted their guilt in rigging delinquent property tax liens in 33 states. This may explain why they failed to pay the taxes on XXXX XXXX XXXX XXXX in XXXX, Nj because they were using their subsidiaries to purchase the tax lien and make huge profits once the property sold. They know that they are not going to be prosecuted for harming the citizens, but wait until they and the people who are protecting them stand before XXXX!
Company Response: Closed with explanation
2019-04-16
Eight Mile, AL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I was in bankruptcy and paid it in full but i paid my mortgage company XXXX while in the plan and they wont provide proof of how my funds where paid to my mortgage and i wrote 2 QWR to them and they told us that they dont have that information and they also sumited 2 claims saying that we didn't make certain payment and i know they have stole money from us
Company Response: Closed with explanation
2019-04-16
Miami, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-04-16
Sangerville, ME
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Chase Card from 2015.
Repeated phone calls.
Threatening tones.
Company Response: Closed with explanation
2019-04-16
San Diego, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-04-16
Plattville, IL
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-04-16
Hanover, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-04-16
Hi Vista, CA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Company Response: Closed with explanation
2019-04-16
Fairfax, VA
Opening an account
Checking or savings account: Other banking product or service
Account opened as a result of fraud
Company Response: Closed with explanation
2019-04-15
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-04-15
Philatelic Center, CA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-15
Baltimore, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-04-15
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-15
Orion Twp, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-15
Beaumont, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-15
MI
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Company Response: Closed with explanation
2019-04-15
MD
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I am veteran, I received my letter on XX/XX/XXXX of XXXX XXXX XXXX XXXX. I was approved by my county effective XX/XX/XXXX, I am exempt of paying property taxes. I notified Chase immediately! After being bounced from department to department. Finally, I spoke to the correct department that said they would remove my taxes being collected to my escrow account effective XX/XX/XXXX. I am behind in my payments, thinking this would get me caught up. Today, I am still in the same boat. I called back in beginning of XXXX to check when they would stop collecting taxes from my monthly payment. They stated they didn't have a record ( they have recorded calls?? ) and that they would enter it in that day it would take 5 days. I called back today and they stated it would be effective XXXX payment. I don't have the income for them to keep playing with ME! The weird thing is that I made a payment in XXXX and it was only {$2500.00}, which was my monthly payment minus taxes. I am trying to pay {$2500.00} again they say you owe {$3400.00} and wont take anything less. I AM SO CONFUSED! I just want them to stop taking taxes, recalculate my payment so I can get caught up. This has made me stressed and distraught. This situation has set off my XXXX, I went to XXXX for the XXXX XXXX XXXX and that was easier to deal with than dealing with CHASE. I don't think I am asking too much! I just need someone to stop what their doing and pay attention. I don't have the money to wait to see if it is effective in XXXX they might take my house.
Company Response: Closed with explanation
2019-04-15
Melbourne, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2019-04-15
Brooklyn, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: on XX/XX/2019 Chase sent me a letter that they are ending their relationship with me. They immediately closed the 3 cards I had with them and my checking account. No reason was stated and I called several times to resolve the issue with no resolution. I have been a chase customer for over 8 years and have always been a loyal customer never missing a payment.
Company Response: Closed with explanation
2019-04-15
Ft Trumbull, CT
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I need copies of statements from when my Slate account with Chase was opened to when it closed as well as a copy of the account agreement pertaining to charging of interest. These documents are for legal purposes. The account is now closed and do not have access to them
Company Response: Closed with explanation
2019-04-15
Shulerville, SC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: At the beginning of XX/XX/2017 I got a phone call from a company that I thought was my timeshare, claiming I owed {$6200.00}. I then paid them on my chase credit card # XXXX. At the time I was dealing with my son being deathly ill and wasn't paying too much attention to my bills. After a few months I realized this was not my timeshare that called me but instead was a company trying to scam me in the timeshare industry. So my friend helped me contact my chase card and we let them know that I was lied to and taken advantage of. Then, chase credited me back my money. I then asked chase to issue me a check for the money and then closed my account. I was very happy. Two months later, Chase contacted me stating that they wanted the money back which I feel is completely unfair and I should not have to pay. What kind of card company would do that to their customer? I am very upset with this situation and I feel as though I am being taken advantage of once again. I do not feel like I am liable to pay something that I should never have been charged for in the first place. I am elderly and do not agree with how I am being treated as a senior citizen.
Company Response: Closed with explanation
2019-04-15
Harsens Is, MI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: Case Number : XXXX In summary, I did a large balance transfer of {$15000.00} in XXXX because of the 0 % APR promotion. In XXXX I signed up for paperless statements and autopay. Each month for four years I paid the minimum amount due ( approximately {$230.00} - 250 ).
On XX/XX/XXXX I got my FIRST email informing me my statement was ready. For four years I received no email on my desktop, laptop or XXXX notifying me my statement was ready. This email revealed my statement balance was over {$10000.00}. This seemed wrong. 48 payments X {$200.00} is almost {$10000.00}. The balance should have been around {$5000.00}.
All of my bills are paperless statements. I receive at least a dozen " statement ready emails ''. Because I get so many I simply was unaware I was NOT getting one from Chase, ESPECIALLY since I stopped using the credit card in XXXX. Therefore I was completely unaware the 0 % APR had expired in XXXX / XX/XX/XXXX. Furthermore, I was told that I never would have received a letter from Chase informing me when the 0 % APR promotion ended because I enrolled in paperless statements.
After explaining my situation to a manager he immediately gave me a 6 month interest charge reversal of {$810.00}. Anything more than this must be approved by the corporate office ( Chase Executive Office, XXXX XXXX XXXX, XXXX, OH XXXX ). There policy is the onus is on me to prove it was there fault.
In this situation I disagree with that policy because this is an IT issue. It's much harder to prove IT glitches. The first corporate mediator said a Alert History proved that a " Paper Statement Notification Created '' email was created each month successfully. That is the only evidence he needed to reject my complaint. He was not open minded to consider my reasoning that this matter was due to an IT glitch.
I asked for an appeal and got it. A second mediator researched the matter. By now I had collected more information from Chase Customer Service. My hunch was the IT glitch was corrected during a system update in XX/XX/XXXX. This explains why I got an email alert dated XX/XX/XXXX. He did not contact IT to confirm this.
He said contact my internet provider. I did. They said check my Spam Folder. If it wasn't a IT glitch I should have had approximately 50 emails ( 4 years X 12 months ) in my Spam Folder ( because I have the auto delete feature turned off ). Nothing from Chase was present.
In XXXX when enrolling in Paperless Statements I also selected " All documents '' and " Notices and letters ''. For 4 years I never got ANY documents, notices or letters emailed. Assuming no IT glitch doesn't that seem very unusual?
The second mediator denied my complaint for the exact same reason as the first mediator. He said all he could do was reverse 1 month of interest ( {$100.00} ).
Company Response: Closed with monetary relief
2019-04-15
Arsenal, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-04-15
Dayton, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I purchased tickets ( using my XXXX XXXX XXXX Chase Credit Card ) for my family of four and my two parents to go overseas from the US to XXXX for the first time last fall. I purchased through a discount airline ( XXXX ), as it would not have been financially possible with another carrier. Our tickets were round trip, not purchased as individual one way fares. Four tickets were purchased for my family on XX/XX/XXXX ( and my parents tickets were purchased XX/XX/XXXX. All six of us flew from the US XX/XX/XXXX. My family of four were set to return XX/XX/XXXX, with my parents set to return XX/XX/XXXX.
As XXXX Airlines began experiencing financial difficulties, they started changing and cancelling flights. My return was cancelled because my flight from XXXX to XXXX wasnt being flown. I was told by XXXX if I could get to XXXX on another airline, I could catch a flight from XXXX back to the US with XXXX. Needing to get back to work as a teacher, I booked 4 flights from XXXX to XXXX at my own expense. Two days later XXXX failed altogether. My new tickets to XXXX were now worthless as XXXX could no longer able to get me back to the US and no other carriers had flights to my destination.
Because of this, I was forced to buy new tickets from XXXX to the US on United Airlines for all 6 passengers. Obviously, this caused some serious stress throughout our trip and also some serious financial strain that was unexpected. The return flight I purchased were as much as the round trip tickets I had originally purchased on WOW, so my airfare essentially doubled.
Upon contacting Chase when I got home, I was told that I would only partially be refunded because I was provided partial service. The customer service representative and supervisor ( both of which were friendly ) equated it to buying a pair of pants and a shirt. If the pants were not acceptable, I still have to pay for the shirt. My contention is a little different. I purchased 6 round trip tickets, all part of the same trip. The service I purchased was to get me to my destination AND get me back to my origin all as one transaction.
I was not left in a better position by being flown across the world and left with not so much as an email from XXXX that they were closing. I incurred additional flight, lodging, food, etc. My questions for the representatives were simple, but with no adequate responses.
1. If I buy a flight with a connection, if I am flown to the connecting city, but not flown to my destination, is this considered a service? Should I have to pay for part of a flight?
2. If I pay someone to put on a new roof, and they tear it off, but dont put new shingles back on, do I have to pay for partial service?
In both of these cases, just like my case, we were not left in a better position. We were most definitely left in a much worse position. If XXXX was still in business, I would be asking them for a complete refund, and if that did not work, I would be suing them for damages. According to XXXX XXXX XXXX, which would have applied if they were still in business, I would have been entitled to XXXX Euros per flight for the original cancellation of my return as well as the cancellation of the rescheduled flight. They would also be liable for lodging, new flights booked, food etc. In total, this would add up to literally $ XXXX.
Yet, I am being told by Chase, that XXXX in some way provided me something for which I should be grateful enough to pay {$1500.00} of the original {$3000.00}.
In actuality, it seems much more likely that Chase is not willing to take on this liability since XXXX is not here anymore to refund me the money. However, this is why I use my credit card to make these purchases consumer protection.
I have worked through multiple levels of employees, but non have been empowered to make an actual decision beyond " sorry, company policy. ''
Company Response: Closed with explanation