JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 207
2019-04-17
San Jose, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-17
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-04-17
N Tarrytown, NY
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-17
Melbourne, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-17
Manhattan, NY
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2019-04-17
Bellevue, WA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-04-17
Maclean, VA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with non-monetary relief
2019-04-17
Bay Head, NJ
Unable to get your credit report or credit score
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Other problem getting your report or credit score
Company Response: Closed with explanation
2019-04-17
Ewa Beach, HI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-04-17
Scottsdale, AZ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I am a victim of identity theft and have been a victim of identity theft for over 25 years. Someone open a XXXX XXXX XXXX credit card account ending in XXXX with Chase Bank. The credit card account is fraudulent. I never applied for the credit card account. Chase Bank is holding me liable for a fraudulent account which I did not apply for and it doesnt belong to me. I am now having issues opening a credit card account with Chase Bank because of the fraudulent account. Thats very unfair to me that Im being held liable for a fraudulent account. Its a violation of the Fair Credit Billing Act ( FCBA ) and the Fair Credit Reporting Act under federal law.
Company Response: Closed with explanation
2019-04-17
Fresno, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-17
Benbrook, TX
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-04-17
Alta Loma, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Closed with explanation
2019-04-17
Chicago, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I had a inquiry that showed up on my credit report, I found out via a alert from XXXX.
I have not applied for any cards with chase and I contacted them the day I found out and they said they would remove. This was over 30 days ago so I need to take other action. This inquiry is adversely effecting me and trying to get a car loan.
Company Response: Closed with explanation
2019-04-17
IA
Managing the loan or lease
Vehicle loan or lease: Lease
Billing problem
Complaint: My wife and I leased a new vehicle and were told to wait for documentation from Chase auto regarding the payments. We waited, nothing came, I started getting several calls a day, I answered, the automated calling system immediately asked for my account number ( which has not been provided yet ) or my social security number. I call the number back and have the same options. I will never provide my SSN to an automated system so I'm not sure what they expect me to do. I did get through to an agent who confirmed my address was correct ( I have also received plenty of mail from the dealership ) and advised that I need my initial billing statement to know where to send my payment, how much is due, etc. I keep getting calls and want to pay but I will not compromise my identity or banking information in the process.
I'm also not certain this is not a SCAM attempt at this point. I receive calls from ( XXXX ) XXXX.
Company Response: Closed with explanation
2019-04-17
Lawrenceville, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-17
Belmar, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-04-17
Hillsdale, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-04-17
NJ
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Complaint: I was involved in a romance scam. He kept stating he kept having a serious of unfortunate events and needed money. XX/XX/XXXX he contacted me through a social media called " XXXX XXXX '' We exchanged emails, numbers and text. Stated his name is XXXX XXXX and lives in XXXX XXXX NJ Stated he was an XXXX XXXX XXXX. Sent me pictures of what he claims to look like. Eventually he claims he went to XXXX and things kept happening. Machine fell in water and he needed money, no access to bank account or his credit cards, got in a car XXXX, got XXXX, needed money for medical bills, food and airfare. Wallet got stolen. Finally this XX/XX/XXXX he repeated his story of getting into an XXXX and sent same pictures. I am still in contact with him superficially because I want him to get caught and stop. He does not know I know. Through XXXX XXXX and Chase bank I have sent over {$15000.00} to several different people. He claims his name is XXXX XXXX. I believe i was depositing money for a scam. I deposited money to XXXX XXXX, XXXX XXXX Florida chase account XXXX XXXX XXXX , XXXX XXXX ohio , XXXX XXXX XXXX ga XXXX chase account number XXXX , XXXX XXXX XXXX XXXX, utah chase account XXXX I have filed a report with local police but they dont think they can do anything and have not contacted me further. I have receipts, pictures, texts and emails.
Company Response: Closed with explanation
2019-04-17
IA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: This complaint is against Chase Credit Cards, a part of J.P. Morgan Chase Bank, N.A., doing business as Chase Bank.
As a Chase Sapphire Preferred credit card customer, I was subjected to a fraudulent charge of {$290.00} from merchant XXXX XXXX XXXX XXXX based in XXXX XXXX, XXXX, XXXX. Listed transaction date was XX/XX/2019 and transaction posted date was XX/XX/2019. Transaction reference number is XXXX.
I filed a dispute for the full amount of {$290.00} on XX/XX/2019. Case number is XXXX. Somehow and without any sound reasoning, Chase opened a duplicate dispute for the same transaction and assigned in case number XXXX dated XX/XX/2019.
The original dispute stems from the fact that the merchant charged me twice for the same car rental, or they forged a second car rental contract and charged it to my Chase credit card, which was provided to them for incidentals only.
The original car rental reservation was prepaid by a different ( non-Chase ) credit card. Chase was provided documented evidence ( receipt and reservation confirmation ) of that rental from the very first dispute filing.
I had only authorized my Chase credit card to the rental desk clerk for incidentals/damages on my prepaid rental. I never authorized any other charge on it. That evidence was completely ignored by Chase.
Furthermore, I believe Chase gave the merchant more than the 30 days they said they provide to merchants for replying to disputes. I called Chase customer service close to the 30-day mark and was told by an agent that the dispute was ruled in my favor because the merchant never replied.
Then around the 35-day mark Chase forwarded documents from the merchant showing fraudulent signatures that bore zero resemblance to my authentic signature. I contested the fraudulent signatures within the allotted time via paper mail, as well as via Chase 's internal online messaging system. I reiterated the fact that I had already provided proof of payment to merchant via another credit card. I asked why that was ignored.
Both, my letter, as well as my secure email message to Chase were completely ignored ( I have proof ). They re-billed the {$290.00} to my credit card account and back-dated it to XX/XX/2019.
I'm confident that the facts and supporting evidence of this dispute will clearly demonstrate that Chase has committed unprofessional and unethical conduct. They are bullying a consumer who has been defrauded. I have excellent credit, and I take pride in fulfilling my financial obligations. However, I refuse to be defrauded and pushed around. I will hold steadfast to my principles by never paying a dime of that {$290.00}, and I kindly request a thorough investigation of Chase 's business practices pertaining their dispute process.
Company Response: Closed with explanation
2019-04-17
Maclean, VA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with non-monetary relief
2019-04-17
Bellaire, TX
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I had a XXXX Mortgage XXXX from Chase XXXX. I sold the house and closing was done on XX/XX/2018. I had an escrow account for the XXXX Mortgage XXXX and there is a duplication of payment on XXXX XXXX taxes. I have been trying to get a refund from Chase XXXX and made numerous calls to Chase Mortgage but not getting results.
Chase Mortgage Account No : XXXX FHA Case No : XXXX XXXX Had I been late on my monthly mortgage payment, Chase Mortgage would have charge a late fee and additional interest.
Company Response: Closed with explanation
2019-04-17
Jersey City, NJ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2019-04-17
San Francisco, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I have an auto loan with Chase Auto Finance.
Per their instructions, I sent a loan payoff check in the full amount ( approximately {$19000.00} ) to their loan payoff division.
Chase received the check and confirmed it was in the correct amount.
Chase cashed the check and only cashed it in the amount of {$190.00}, having left off a few digits.
It's unclear if this is a mistake by Chase or by my bank, XXXX.
Chase now wants me to send another {$19000.00} check with no gaurantee that my original check will not be cashed in the full amount as well and has told me I need to spend my time going to XXXX to figure out a problem that should be resolved between Chase and XXXX.
Now, Chase is sending me letters and phone calls threatening to repossess my vehicle.
I've wasted hours on the phone been put through a lot of stress around this issue and would expect Chase to resolve the issue by working with my bank directly rather than putting me in the middle of a problem that I did not create!
Company Response: Closed with explanation
2019-04-17
Colts Neck, NJ
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: The FDIC closed Washington Mutual Bank.
I needed to stop paying my Washington Mutual Bank loan because of the halting of federal dollars for highway design engineering projects. I am a civil/highway engineer.
I am NJ XXXX XXXX. My case was dismissed.
The writ of execution was issued by the US courts sending my foreclosure into a Sheriff 's sale.
My home was sold at a Sheriff 's sale to a third party. The Writ of Possession for the Sheriff 's deed was returned unexecuted.
The XXXX County Clerk 's office in New Jersey filed the Sheriff 's deed. The property was sold for a profit.
XXXXXXXX XXXX executed a XXXX XXXX XXXX mortgage on a property where the Writ of Possession was returned unexecuted. The XXXX County Clerk 's office in New Jersey filed the new property deed and the XXXX XXXX mortgage.
Company Response: Closed with explanation