JPMORGAN CHASE CO.

2019-04-19

Cocoa, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: On XX/XX/2019 I was making a purchase at XXXX XXXX. My Chase debit card was denied. The XXXX XXXX cashier stated they were having a nationwide glitch with all there credit card machines. So she instructed me to try it again, so I did and it declined again so there supervisor came and cancelled the order. i saw that the transactions were pening on my bank acount. XXXX XXXX said they would drop off at the end off the day. I checked the next morning and it had posted to my acount as final purchases. I then contacted my bank and filed a claim with them. I followed up after 2 days and they said it was investigated, and denied. the bank said I would have to go through the comsumer to retreive my money. I contacted XXXX the XXXX XXXX XXXX again, he told me he couldnt do anything because they have no record of recieving any funds from my bank card, because the transactions were cancelled. There were no funds recieved. I then disputed the claim at chase, a few days I followed up and I was told it was denied again. My total bill was {$300.00} I was charging {$100.00}. on my home depot card, so it left amount of # 1 {$220.00} thats with {$20.00} over. it declined, so I ran it again with with no $ over. # 2 {$200.00}. I need some help retrieving my Money. Im getting a run around from both Chase Bank, and XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-04-19

Panther Creek, TX

Opening an account

Checking or savings account: Other banking product or service

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-04-19

Lakewood, CA

Took or threatened to take negative or legal action

Debt collection: I do not know

Seized or attempted to seize your property
Company Response: Closed with explanation

Timely Response

2019-04-19

Hainesville, IL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2019-04-19

Palmerton, PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: XX/XX/2019 XX/XX/2019XX/XX/2019 I have these hard inquiries when I called and said they were not taking it off I did t apply for these at all
Company Response: Closed with explanation

Timely Response

2019-04-19

Blackbird, DE

Struggling to pay your loan

Vehicle loan or lease: Lease

Lender trying to repossess or disable the vehicle
Complaint: On XX/XX/2019 my mother received a call at approximately XXXX XXXX EST. The caller XXXX stated they were from Chase Auto Finance and calling on the XXXX XXXX XXXX for the deceased. My mom had fortunately spoken to me earlier in the day - assured them I was NOT deceased and said she would have me call them. They said they were closing in 15 min and have me call ; I immediately returned the call and discovered there were a few problems. First they did not update my address from when I called a year ago after I moved. I had updated them, but they did not update the records. Second, I had not realized I was 2 months behind- I knew I had missed 1 payment but not 2. I quickly gave them my bank information and asked them to deduct it my next pay day. They informed me someone had reported me deceased. I asked who? They said they could not tell me that. When i asked how do you have my moms number I was not given an answer. It was awkward at best but I was calm, the error was corrected and we moved on. I text the 3 people who I knew I had given their phone numbers in the past to creditors just in case and told them - IF they call- Im not dead. There are only 3 I ever give out. At XXXX XXXX the next day, I was in a XXXX XXXX when my phone rang and it was my XXXXyear old son from CA. He has not called my phone in over a year. My heart stopped - I answered my phone ( which as an XXXX you never do with XXXX in the XXXX- therefore jeopardizing my job ) and ran out the XXXX door ( other staff were in the room ) asking are you ok? As I answered. I was completely panicked thinking a family member was hurt or deceased as my XXXX year old only TEXT when we speak- he doesnt call. Hes on the other side of the country so I knew this was important. He also knows I work with XXXX XXXX XXXX and would never interrupt my work day unless it was an emergency. His response was I am now that I hear your voice, Chase Auto XXXX just told me my mom is dead I should be clear on a few things. My son is my XXXX XXXX. He is in no way financially responsible for ANYTHING of mine ever. I dont use his name, social security anything and I dont pay his bills. Again - HOW do they have his phone number and how dare they call him and scare him like that. When I called back later that day to discuss with a manager what occurred with my son, I was first met with we would never call someone and say they were deceased I asked who was lying? My XXXX year old mother or the XXXX year old who does not know how to use a phone? She then transferred me to a supervisor. Both times I spoke with supervisors- they were polite and apologetic. They also told me to contact the credit bureaus and banks etc. so far- no one else has heard Im dead. I would like to know - who said Im dead? How did you get my son and mothers numbers and what are you going to do to take back the time Ive lost explaining to my XXXX, son, mother about something you had absolutely no right to do, you put my livelyhood in jeopardy by lying to my child about me. Both of us cant get that time back. Chase needs to be held accountable. You can not call people and say their relative is dead. Your credit department crossed a line and needs to be held accountable and I need to know how this happened.
Company Response: Closed with explanation

Timely Response

2019-04-19

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-04-19

Roselle, NJ

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2019-04-19

Grosse Ile, MI

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On Friday, XX/XX/2019 I notified Chase of two fraudulent charges of {$400.00} ( {$800.00} total ). I was attempting to purchase concert tickets and was scammed, no tickets were received. I notified Chase within an hour of the fraudulent charges taking place and they started the process of fraud investigation. I was given temporary credits for the charges until they could investigate the charges. On XX/XX/2019 I was notified by mail that the credits were being reversed and that the bank had concluded it's investigation - they believe that the charges were not fraudulent. During their investigation they did not reach out to me at any time for any information regarding the transactions or ask for any proof from me. I had text and email correspondence showing that I did not receive the goods ( concert tickets ) and that this was clearly a scam. I asked for more information ( what evidence caused them to make this decision ) and they said that they would send it by postal mail. On XX/XX/2019 I received the evidence in the mail and the reasoning for declining the dispute was " compelling evidence '' that I had received the goods/services as part of the transaction. Chase stated that there was documentation to prove that the cardholder was in possession of the merchandise. For which I have evidence to prove the opposite ( which was not even considered during the investigation ). The summary stated that I needed to reach out to the recipient directly if I wanted to get my funds returned. Chase clearly states in their terms that they will protect against fraudulent charges. Upon trying to contact them further they simply state that they can't do anything further and that the investigation is closed. I don't know what to do and am very upset with this result. I feel that if they acted swiftly to stop or reverse the transaction immediately when notified then this could have been avoided completely. Information on the claim : Claim Number : XXXX Card Ending in : XXXX Account Ending in : XXXX
Company Response: Closed with explanation

Timely Response

2019-04-19

OH

Fraud or scam

Money transfer, virtual currency, or money service: Virtual currency

Complaint: I found a house for rent on XXXX XXXX XXXX and contacted the renter through XXXX XXXX XXXX on XX/XX/XXXX he contacted me saying send me XXXX which would be 1st months rent and deposit and do it through XXXX so I gave the approval through my bank and then he sent me a contract to sign for the rental house and when I got it he wanted XXXX more so I did some digging a little to late and here he didn't even own the house he was using the owners names and everything I contacted my bank chase which of course because gave permission they can not do anything I can not afford to lose this money I do not work for being a XXXX to my mother and sister please help me get my money back here are the XXXX that have gone on between us. My name is XXXX and I was wondering if the house is for rent and if we could look at it my number is XXXX thank you XXXX XXXX XXXX Good Morning, Just a follow up, XXXX revised code 5321.01 does not state anything about a minimum rental agreement amount. I am a bit confused and concerned at this point seeing as how I have sent you a months worth of rent and a security deposit. Please let me know how you plan to proceed in this matter. Thank you. Hide quoted text On Thu, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX wrote : Hello XXXX XXXX XXXX , I contacted my attorney, and told him i will be renting my house to you, so i forwarded all the emails between us, and my ( Attorney ) is very pleased with your application form and he also stated he is sure you will take good care of the house.I also told him you have made a total payment of ( {$1200.00} ), and he stated for everything to be Legal i have to send you a Rental Agreement Form for you to sign and that you are to pay the 2 month payment of 1,400 dollars to make the rental process Legal.Since my house is a beautiful house. so you should have no problem with that as it is part of the move in cost. Making it a total of {$2600.00} as the move in cost, which you have paid {$1200.00}. I hope you understand.I will be sending the keys and document of the house as soon as you agree to the terms and condition in the Rental agreement form and go ahead with the 2 month payment ( {$1400.00} ) with the same payment information you used in making the full payment. After which you could move in at your convenience as soon as you get the keys and document. Once you make the payment you are to print out the Rental Agreement Form and apprehend your signature and you will have to send it back to me so i could go through it, once i confirm the payment and then i will instruct the XXXX agent to go ahead in sending the keys and document to you.So if you could do this today, you will be getting the keys and document tomorrow asap. i are so happy you will be our new tenant. Thanks for your understanding.I have attach the Rental Lease Agreement Form ... Remain Blessed. On Wednesday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : Thank you so much my address now is XXXX XXXX XXXX XXXX XXXX XXXX XXXX and as I said I do have to give my landlord a month notice and also how do I get the money to you I can pay the whole XXXX On Wed, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX wrote : Hello, XXXX I have go through your application form that you filled and everything is okay by us, well we just want you to know that you can live there as long as you want, also you can move out anytime you want..But you just need to inform us a month before you leave, so that i can be able to look for another good tenant.We are very exited and willing to let you move in our house as soon as possible and i have conclude with my family on accepting payment for the first month rent which is {$700.00} and a security deposit of {$500.00} which is sum of {$1200.00} to move in as soon as you are ready.just get back to me with mailing address where The package containing the keys and documentations of the house will be delivered to you through Courier Service, and you have to pay some payment to hold the house if you are not ready to move into the house now.just for us to be convinced that you really want to rent the house and you want us to keep the house for you.you are to decide if you will pay the deposit or the first month rent first, So get back to me to know where we will be sending the keys and the document to On Tuesday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : Good Morning , I figured it out. I understand your need to find a mindful and caring family for your home. I have been caring for my mother and sister for some time now and have been searching for the perfect home closer to my daughter and her family. I believe this is that home. I would most likely have a cleaning service come in once a month and otherwise maintain the home myself and with my daughters assistance. I am their XXXX XXXX XXXX XXXX, so the house would have my full attention. I would love to meet you at your earliest convenience. Again my phone number is XXXX. I look forward to your reply. XXXX XXXX XXXX RENTAL APPLICATION FORM. FULL CONTACT NAME : XXXX XXXX XXXX OCCUPATION : XXXX RESIDENTIAL HOME ADDRESS : XXXX XXXX XXXX XXXX XXXX, XXXX YOUR CELLPHONE NUMBER : XXXX WHAT TIME IS THE` BEST TIME TO REACH YOU : XXXX - XXXX AGE & MARITAL STATUS : XXXX Single OWN A PET : No OWN A CAR : Yes HOW MANY PEOPLE SHALL RESIDE IN THE PREMISES : 3 ATTACHED ID/DRIVERS LISENCE : See attached ANTICIPATED MOVE IN DATE : XX/XX/XXXX ( ASAP ) REFERENCE : XXXX XXXX & XXXX XXXX XXXX ( XXXX , Ohio ) IF YOU ASK TO MAKE A DOWN PAYMENT TO SECURE THE HOUSE TODAY AND TAKE IT OF MARKET, HOW MUCH CAN YOU COME UP WITH IMMEDIATELY : 1st Month and Security Deposit ( {$1100.00} ) I XXXX XXXX , Certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for tenant screening as may be necessary in arriving at a tenant decision. I understand that the landlord may terminate any rental agreement entered into for any misrepresentation made above.You can Call me or Text Me @ XXXX, The Rich and Poor Deserves Happiness. Sincerely. XXXX XXXX XXXX & family. On Tue, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX wrote : Hello Thanks for your interest and inquiries about our house. Yes the house is still available for rent and we are looking for a responsible person/family to occupy and maintain the house now that we are not around. My Wife and I must confess this its my first time of renting my house. However, due to the situation of my sick mother who was involved in a tragic accident, i have to move to XXXX XXXX for her proper care with my mother. We will be staying in XXXX XXXX for at lest 2 years more or less and that is why we have made up our minds to put up the house for rent to whom ever that will take good care of it and we intend getting a bigger house again as soon we are done with the treatments. i am not renting my home because of my mother present condition but because i need someone to take good care of my property as we can not leave the house empty just like as we will be here until my mom gets well. Let me know as soon as possible if you can take good care of it, so that we can discuss the rent further. We only look forward to having a very good tenant that can take proper care of our property in our absent .... DETAILS ABOUT THE HOUSE. Property address XXXX XXXX XXXX, XXXX, XXXX XXXX Bedrooms : 3 Bathrooms : 2 sqft : 1,556 Rent is : {$700.00} security Deposit is $ 500..Security Deposit Is Fully Refundable Pets : Accepted PLS NOTE : This house is no longer for sale anymore but now for rent and Utilities included in monthly rent So therefore if you are interested in signing a lease? below is the rental application form kindly fill it out. RENTAL APPLICATION FORM. FULL CONTACT NAME_________? OCCUPATION_________? RESIDENTIAL HOME ADDRESS_________? YOUR CELLPHONE NUMBER_________? WHAT TIME IS THE` BEST TIME TO REACH YOU_________? AGE & MARITAL STATUS -- -- --? OWN A PET_________? OWN A CAR_________? HOW MANY PEOPLE SHALL RESIDE IN THE PREMISES_________? ATTACHED ID/DRIVERS LIsENCE_________? ANTICIPATED MOVE IN DATE_________? REFERENCE_________? IF YOU ASK TO MAKE A DOWN PAYMENT TO SECURE THE HOUSE TODAY AND TAKE IT OF MARKET, HOW MUCH CAN YOU COME UP WITH IMMEDIATELY_________? I ___________, Certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for tenant screening as may be necessary in arriving at a tenant decision. I understand that the landlord may terminate any rental agreement entered into for any misrepresentation made above.You can Call me or Text Me @ XXXX, The Rich and Poor Deserves Happiness. Sincerely. XXXX XXXX XXXX & family. On Friday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : My name is XXXX and I was wondering if the house is for rent and if we could look at it my number is XXXX thank you XXXX XXXX XXXX. and through text he gave me the this to send the money to through XXXX XXXX. I really need my money back I think it's sickening that a bank ( chase ) that we have been with for years will do nothing to help I hope a lot of people see this so they don't get scammed out of all their money and how XXXX and chase won't help
Company Response: Closed with explanation

Timely Response

2019-04-19

CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: XXXX recently refunded a purchase I made to my Chase credit card. The card the money was returned to was closed by Chase last year. I have reached out to Chase to request this money be returned to me, however, they refuse to look into the matter. They have only sent me canned responses for over a month now, stating they will " get back to me within 6 business days ''. Every single time I reach out, they say the exact same thing - even though it's been close to 25 business days since I requested the help. Chase needs to return this money to me immediately.
Company Response: Closed with explanation

Timely Response

2019-04-19

Baton Rouge, LA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-04-19

Beyersville, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-04-19

Mae, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-19

Atl, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-04-18

Merritt Is, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-18

Arco, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-18

Money was not available when promised

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-04-18

Valparaiso, IN

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-04-18

Bakersfield, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-04-18

Washington, DC

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-04-18

Rockville, CT

Closing an account

Checking or savings account: Savings account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-04-18

Sandy Hook, CT

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-04-18

Aberdeen, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-18

Newark, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2019, I filed yet another complaint against JP Morgan Chase Bank. On XX/XX/2019 I received a telephone call from Mrs. XXXX XXXX ( phonetic ) at approximately XXXX who states that she had just received my letter package and she is not intentionally sitting on issuing me my check. Although I received the release and settlement agreement and the W-9 form on or about XX/XX/2019, I signed and had the document notarized as they requested and I completed W-9 form and Chase Bank received the documents on XX/XX/2019 via express mail. Somehow, it took Chase Bank several days AFTER THEY HAVE RECEIVE their express mail to allege they have just receive it. Never the less, Miss XXXX claims that she has to find the department, which she REFUSED to name the department, and ascertain the status of my check, that was on XX/XX/2019. Miss XXXX states that she would call me back and THAT NEVER HAPPENED! I can only assume that JP Morgan Chase Bank is located inside a building the size of Texas or Mrs. XXXX is not being honest. Chase Bank received their requested documents on XX/XX/2019 and Mrs. XXXX coincidently called me shortly after I filed ny complaint. If Mrs. XXXX is not intentionally sitting on dispersing my check, then why is it taking her so long to find the department that is ALLEGED to issue checks, it makes no sense!
Company Response: Closed with explanation

Timely Response