JPMORGAN CHASE CO.

2019-04-13

Los Angeles, CA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Closed with explanation

Timely Response

2019-04-13

Clinton, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-04-13

Itasca, IL

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2019-04-13

Queens, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-13

South Florida, FL

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: On XX/XX/2019 Around XXXX I went to the chase Atm to withdraw XXXX from the Atm. The ATM did not dispence any cash, however upon checking with my financial institution XXXX was withdrawn from my account from the chase Atm. I contacted chase about the Atm malfunction the representative told me to chase doesn't no handled claims for customers that do not bank with chase. I then call a third time to file a reg XXXX claim and the representative advised that there was nothing chase can do. I would like to be refunded. Location ChaseXXXX XXXX XXXX XXXX XXXX, XXXX XXXX Fl XXXX My Bank : XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-04-13

Discovery Bay, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have a credit card with CHASE CARD. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called CHASE CARD and they said their system automatically put me on paperless billing, which I did not request. I was awaiting letter in the mail all this time just to find out their system had an error. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, and CHASE CARD with no successful resolution. XXXX, XXXX, and XXXX only reporting me 30 days late. There was definitely an error on their part. I was never 30 days late.
Company Response: Closed with explanation

Timely Response

2019-04-13

AZ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: I opened a Chase Card for my wife. The card account number is XXXX. I have never been late and made every payment on time. I have paid off the balance in full each month. I monitor this card from my account profile at Chase Bank. I have made every payment from this profile and every payment has been early. In the beginning of XX/XX/XXXX Chase restricted my profiles access to the account. This is particularly a problem right now since I am in the process of disputing a charge. I have attached that dispute summary to this file. Since Chase has Denied my access to this account I am required to mail this summary to chase or go into a branch and have the chase branch fax the dispute form in. If my personal profile had access to this account I could simply attach the response to a secure message in Chase.com. This has cost me at least two hours of time so far and is making it difficult for me to exercise my rights. My wife wants me to have access and is irritated with me because I am no longer able to take care of issues on this card without her. The Chase policy is making it more difficult for me to pay my bills and making it more likely I will be late on a payment, or fail to respond to dispute correspondence in a timely manner. Since I have never failed to pay the full statement balance on time and have not been charged any fees this action is clearly a means to make it more difficult for me to pay my bills and more likely to be charged fees. It is in the best interest of the monetary system for people to be able to easily pay their bills. Having Banks create arbitrary rules that make it more difficult for consumers to pay their bills and more likely the bank will make fees has a negative impact on our monetary system. Can you please require chase to give authorized spouses access accounts. This is a joint account that I share, have a card issued in my name and have had access until XX/XX/XXXX. The fact that I need to take the time to write this complaint is sad and I hope the person at Chase who made this rule loses their job.
Company Response: Closed with explanation

Timely Response

2019-04-13

Inglewood, CA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-04-13

MA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Complaint: WHY DID YOU CLOSE COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT CREDIT CARD OR PREPAID CARD NOTHING HAS BEEN RESOLVED. CHASE BANK STOLE MONEY FROM ME. THE VENDOR OVERCHARGED ME. I HAVE HAD TO HIRE A LAWYER AND I AM STRUGGLING TO SURVIVE ON SOCIAL SECURITY. I HAD ORIGINALLY TRIED TO SUBMIT MY COMPLAINT TO THE FEDERAL BANK AND TRADE COMMISSION AS AFTER BEING OVERCHARGED BY THE VENDOR, CHASE STOLE {$6500.00} FROM ME THAT WAS A CREDIT BALANCE ON MY ACCOUNT. IS CFPB JUST THERE TO COVER UP FOR AND PROTECT BIG BANKS WHO STEAL FROM THEIR CUSTOMERS?
Company Response: Closed with explanation

Timely Response

2019-04-13

Burlingame, CA

Opening an account

Checking or savings account: Other banking product or service

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-04-13

Chicago, IL

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief

Timely Response

2019-04-13

Main Office, VA

Struggling to pay your loan

Vehicle loan or lease: Loan

Loan balance remaining after the vehicle is repossessed and sold
Complaint: My loan for chase jp morgan was originally XXXX with XXXX written off and XXXX due as of XX/XX/XXXX date opened XX/XX/XXXX i would like this to be removed due to countless attempts to resolve this before the repossessed it, they took my car when i was expecting with twins and had communicating that i had difficulty due to a prior job loss after opening the loan, they had rude representatives transferring me around to several departments and even reached out to their media source and considered the news channel as well after all of that stress because they sold my car for {$700.00} and now want XXXX when it was obvious based off my work history and the payment history and me trying to resolve with them based off what funds i couldv'e setup a payoff but wasn't allowed
Company Response: Closed with explanation

Timely Response

2019-04-13

Plymouth Meeting, PA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I need your help in resolving an issue with Chase Bank. I have a international visa debit card issued to me by XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX. This debt card is tied to my bank account with XXXX XXXX XXXX XXXX. Periodically I use this card for purchase or cash withdrawal in the USA. The dollar amount I withdraw shows up as debt in my account ( equivalent XXXX XXXX ) On Tuesday, XX/XX/2019, I use this card with intention if withdrawing {$700.00} from Chase Bank ATM located at. :XXXX XXXX, XXXX XXXX XXXX, XXXX, ca terminal no. What I got was a receipt which says the they have charged my account for {$700.00} BUT it also stated that We arent able to give cash right now. Please call us at XXXX I called the number, it was answered by Chase and was told that since I do not have an account with Chase they can not help me. Not have an account with Chase I should go to XXXX XXXX XXXX XXXX, in XXXX to resolve this issue. I called the XXXX XXXX XXXX XXXX, they told me that since the Chase receipt says that no cash was dispensed, I should request them to credit my account in XXXX the amount in XXXX rupees. Since then I have been talking to local Chase branch, again to the XXXX XXXX XXXX XXXX, even the Visa people, no one is able to get me the money. Attached is a copy of the receipt I got from the ATM and the line item from my XXXX XXXX XXXX XXXX transaction detail showing that they have debated my account for Rs. XXXX ( equivalent to {$700.00} ) Please help me to get my money from Chase, either as US Dollars ( {$700.00} ) or have them credit my bank account with XXXX XXXX XXXX XXXX ( account number:XXXX ) for Rs. XXXX BANK : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Thank you very much for your help XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-04-13

Seattle, WA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: I open a Freedom unlimited Chase credit card on XX/XX/2019. Once the account was opened, I proceeded to do a balance transfer. I read the document for the fees and mentioned a 3 % fee for balance transfers. After I did the balance transfer, the bank charged me a 5 % fee. I have repeatedly sent emails to them, but they keep saying that 5 % fee is standard. I showed them the documents that said 3 % and they continue to ignore it.
Company Response: Closed with explanation

Timely Response

2019-04-13

Grover Beach, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2019-04-13

Queens, NY

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: I want to sue this bank for discrimination they treat me horrible wont allow me to bank with them at all I apply for a chase prepaid any product they refuse this is not fair I have dont nothing wrong they are the ones at fault I want to sue them I need address and to know what I have to do my identity has been stolen and I cant bank with them I want to sue them I need to know where I have to go and the process
Company Response: Closed with explanation

Timely Response

2019-04-13

Houston, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I noticed that I was being charged a monthly service fee. Therefore, I reached out to XXXX in the Escalations department and he told me that he would reimburse the two monthly fees in the amount of {$24.00}. However, I followed up later regarding why the fees has not been reimbursed as promised. Unfortunately, the process was not completed.
Company Response: Closed with monetary relief

Timely Response

2019-04-12

Western Sprgs, IL

Managing an account

Checking or savings account: Savings account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-04-12

Melbourne, FL

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-12

Houston, TX

Other service problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-04-12

La Jolla, CA

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-12

Tinley Park, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-04-12

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-04-12

Southfield, MI

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-04-12

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response