JPMORGAN CHASE CO.

2019-04-25

Klein, TX

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with explanation

Timely Response

2019-04-25

Brooklyn, NY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: XX/XX/2019 And XX/XX/2019 this XXXX account popped up on my credit report which I was never aware I had given my information to any company in the passed months and I called them to get rid of it they said to contact XXXX and its just been a back and forth situation I need it to get all these off of my report
Company Response: Closed with explanation

Timely Response

2019-04-25

Arden Hills, MN

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-25

Avon, IN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-04-25

Redlands, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response

2019-04-25

Jupiter, FL

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: I had a Chase Credit Card and made a payment on XX/XX/XXXX using my XXXX account that takes monies from my banking checking account to pay the merchants. I use this service as a security measure. On XX/XX/XXXX I had notified Chase that I had lost my card so that I could request a replacement card. I did receive a replacement card the first part of XXXX. During this time I was not aware that my XX/XX/XXXX payment was not processed as normally I do get a message from XXXX when a check is not processed. I have requested information from them on this to see what they have. I would of thought if my XX/XX/XXXX payment was not received by them I would of been contacted sooner. Today I had tried to answer a call from Chase on my mobile number and now one responded when I answered. I called back later today as I thought this was strange but might have something to do with my account. I was then transferred to customer service where I was notified on being late on the account. I was not pleased with this and then looked on my bank to see if the XX/XX/XXXX payment was cleared and I could not find any record of it clearing my account. In talking with the representatives I was not able to seek any resolution. I do not treat credit lightly as it is very important to my work. I told the representative that I would payoff the account and close it. What I find so frustrating is that I was not trying to get out of not making a payment
Company Response: Closed with explanation

Timely Response

2019-04-25

N Hollywood, CA

Closing your account

Credit card or prepaid card: Store credit card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-04-25

NY

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: I deposited a check that was endorsed to two parties, and was told I needed verification of the funds. Once verification was received my account was still closed and I was told my accounts remaining balance would be mailed to me. One check for the balance and another for the held funds of {$24000.00}. I was informed it would take 7 business days from XX/XX/2019. I received the funds two weeks later for an amount of XXXX, but I never received my check for XXXX. I have called once more to inquire and was told they could not see that account or any notes on my accounts closure what so ever. It was as if I never had this problem. I have the receipt of my deposit as well. I just want my money, I have been back and forth with the bank the entire month until they finally decided to do called mail everything and I have yet to receive the funds. It is causing financial hardship as I need the money to pay off a loan to lower my monthly DTI and buy my home. This has been a financial hardship on my not only losing my account but that amount of money to be held is absolutely ludicrous.
Company Response: Closed with explanation

Timely Response

2019-04-24

West Chester, PA

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with monetary relief

Timely Response

2019-04-24

Terrell, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-24

Chicago, IL

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-04-24

Clovis, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-04-24

Fredon, NJ

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-24

Fredon, NJ

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-24

Fredon, NJ

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-24

Fredon, NJ

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-24

Ferndale, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2019-04-24

Brooklyn, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2019-04-24

Detroit, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-24

Murphy, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-04-24

Cocoa, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-04-24

Newark, NJ

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-24

Scottsdale, AZ

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-04-24

Bellingham, WA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-24

Milpitas, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response