JPMORGAN CHASE CO.

2019-07-19

San Francisco, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-07-18

Houston, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I was a victim of unauthorize XXXX money transfer from Chase checking account, I called the bank the instant I found out my money is transfer without my permission. The bank freezes my account to investigate and I went to the bench and opened a new account. Today My new account was empty out due to Chase debt collector to pay for my fraud account that was been reversal due to chase Fraud department cant find any reason the transaction was fraudulent. I complaint to the manager at the fraud department and unable to assist me, she says there is nothing she can do for me. Fraud account ( XXXX1 ) Fraudulent transaction : XX/XX/19 XXXX to XXXX XXXX {$1300.00}. XXXX to XXXX XXXX {$500.00}. XX/XX/19 XXXX to XXXX XXXX {$1200.00}. XXXX to XXXX XXXX {$610.00}. Reversal transaction : XX/XX/19 XXXX to XXXX XXXX {$1300.00}. XXXX to XXXX XXXX {$500.00}. XX/XX/19 Chase debt Collection took money out of my current account ( XXXX ) to pay for reversal {$1900.00}.
Company Response: Closed with monetary relief

Timely Response

2019-07-18

Chicago, IL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-07-18

NJ

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: Hello, I deposited XXXX XXXX XXXX check at Chase XXXX on XX/XX/2018 for an amount XXXX XXXX from my own XXXX account to my own Chase account. Check got cleared at XXXX and my money was withdrawn, I have a copy of the check and XXXX transaction from their website that proves it. On XX/XX/18 I received mail from Chase that stated that they received a deposit to my name but the account is no longer active and I need to work with them to figure out what to do with money. I went to the bank branch and gave them an address to send a check, My account apparently was automatically closed due to inactivity. I never received a check from them and went to brach again : now they claiming that money was returned to XXXX. But XXXX has no information nor Chase provide anything that might help XXXX to locate the money. Basically, I am stuck between two banks. both pointing to each other. I can povide details such as name, account namber upon request. Thank you
Company Response: Closed with explanation

Timely Response

2019-07-18

Rawsonville, MI

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-07-18

Aurora, CO

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-07-18

Fayetteville, GA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-18

Artesia, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am filing a complaint against my mortgage holder JP Morgan Chase Bark, N.A. and their Mortgage Escrow Department. I notified the Escrow Department that I was cancelling our property tax Escrow Account which is in effect to pay my County of XXXX XXXX Property Taxes, and I have been repeatedly told NO for unsubstantiated and false reasons. Chases Escrow Department has informed me that my Loan-To-Value ratio is too low to qualify for canceling my Escrow Account, which is false! Chase refuses to acknowledge their own Mortgage Department Equity Line appraisal completed in XX/XX/XXXX , County of XX/XX/XXXX-Office of the Assessor XX/XX/XXXX Assessed Value, nor the current real estate market value. Chase Escrow Department insists on using their Mortgage Departments Re-Fi appraisal completed in XX/XX/XXXX during the real estate market down-turn ; and will not acknowledge or accept any other documents verifying the current real property valuation from any source. However, they acknowledge the reason they mandated an increase my Escrow Account deposits is because they accept the increase in my property taxes as a result of an increase in assessed valuation. Chase can not have it both ways ; they can not insist on using an old out-of-date appraisal from six ( 6 ) years ago, refuse to accept current verifiable value documentation, and yet acknowledge an increased real property value by raising my Escrow Account deposits! Based upon current documentation, my current Loan-To-Value ratio is in the 70 % -to-74 % range ; well below the State of California required 90 % ratio and the Federal requirement. Chase Mortgage Department representatives lied to me on multiple occasions, blamed their denials on mandated requirements by both RESPA ( Real Estate Settlement Procedures Act ), the California DRE ( Department of Real Estate ), insisted my Loan-to-Value amount was wrong, refused to acknowledge Chases own Appraisal Of Real Property of XX/XX/XXXX, refused to acknowledge my increased Real Property value resulting in XXXX XXXX County raising my Property Taxes for the first time in four ( 4 ) years, and refused to acknowledge current real estate market valuations. They did not offer any recourse and only insisted that I must continue to deposit Escrow funds to their advantage and use. Following is the sequence of events that have occurred since I notified the Escrow Department : I received a Chase Mortgage statement and an Annual Escrow Analysis dated XX/XX/XXXX that stated my Escrow Account was projected to be short for the next property tax year XX/XX/XXXX and that my Escrow Account deposits and subsequent monthly mortgage payment was being arbitrarily increased a total of {$230.00} a month. I already knew that XXXX XXXX County increased my property valuation for the first time in four years because of rising real estate values, so I anticipated some increase in the Escrow Account for taxes. However, I was shocked at the Chase increase when I realized that the resulting Escrow Account new cushion total was more than required to pay the Property Taxes. In fact, the amount of the Escrow increase is more than twice the amount of monthly increase required for the Escrow Account balance to be able to pay the two property tax installments. First, I then called the XXXX XXXX Tax Assessors office to confirm my property tax amount, twice yearly payment dates, and my increased property valuation which caused my property taxes to increase. Then I calculated the amount of Escrow Account increase I would need to deposit to be able to pay my property taxes. Since my property tax increase resulted in a new yearly total of {$6400.00}, I need to increase my Escrow deposit an additional {$100.00} for a total of {$530.00} per month. Instead, I found that Chase quoted a monthly increase of {$230.00} for a total of {$660.00} per month. That is an additional {$120.00} per month with NO explanation provided! I then called the Chase Escrow Department to ask for clarification about the excessive increase. After a lengthy and tense conversation, I was told the additional increase was mandated by Chase as their cushion in case of an additional property tax increase! I explained that the increase only needed to be an additional {$100.00} per month and I was told that the new Escrow total was calculated by Chases Escrow formula for all mortgage holders that had Chase Escrow Accounts. I then informed the Chase Escrow Department that the increase was not approved by me and that I was cancelling my Escrow account and would be paying my property taxes myself. My comments fell on deaf ears and I was told that I would have to submit my cancellation request in writing to their Chase Research Department. My further telephone conversations with Chase Mortgage occurred as follows :XX/XX/XXXX Talked to XXXX and then XXXX XXXX. I stated that I was cancelling my Escrow Account. There was no acknowledgement that Chase would cancel the account. XX/XX/XXXX @ XXXX Talked to XXXX . Again stated I was cancelling my Escrow Account and why was Chase refusing to do so? XX/XX/XXXX @ XXXX Talked to XXXX . Transferred to XXXX @ XXXX. I was told that I had to submit my Escrow Account cancellation request in writing to the following Chase Department : Chase Research Department XXXX XXXX XXXX . XXXX, Ohio XXXX FAX ( XXXX I was told to include a cover letter, information about property valuation and appraisals, and Loan-To-Value information. I asked for a telephone number and was told I could only contact that department by FAX or letter. I researched all the necessary information and wrote a cover letter with attachments and faxed it on XX/XX/XXXX. I did not receive any acknowledgement of receipt other than my FAX machine transmission record. I faxed another request for an acknowledgement of receipt on XX/XX/XXXX, and did not receive a reply. XX/XX/XXXX Received a Chase form letter dated XX/XX/XXXX stating : Your loan-to-value ratio needs to be lower for us to remove your escrow account. Further, it stated : Right now, you LTV is 105.4 %. Please resend your request when your LTV ratio is 80 % or less. XX/XX/XXXX - Received a Chase form letter dated XX/XX/XXXX stating : We cant complete your request at this time because California law requires an escrow account for loans that have a loan-to-value ( LTV ) ratio greater than 90 %. Further, it stated : Your LTV ratio is the percentage of your loans current outstanding valance and your homes original or current value. Right now, your LTV is 105.4 %. Please resend your request when your LTV ratio is 90 % or less. Note : Obviously, Chase never researched or verified any details regarding their documented appraisal of my property valuation, or current verifiable property valuation, or that my property is actually in the State of California, where I reside. Also, the first letter was dated XX/XX/XXXX, the same date that I faxed my written request to them. Even though their FAX address is stated as the Chase Research Department, they obviously did nothing more than generate a form letter because they had NO intention of researching anything and demand that I continue to deposit money into my Escrow Account for their ongoing investment purposes until tax payment time! XX/XX/XXXX @ XXXX XXXX Talked to XXXX. Transferred to XXXX ( XXXX ) @ XXXX XXXX. XXXX told me that my point of contact was XXXX who is the Case Manager. XXXX told me he would contact XXXX and have him call me. Then XXXX gave me his own contact number and extension ; XXXX # XXXX, and that he is available Tuesday thru Saturday from XXXX to XXXX EST. Then XXXX gave me XXXX contact number ; XXXX # XXXX. That conversion lasted 50-minutes without success in getting our Escrow Account cancelled. I had never heard of a XXXX. Note : After no success in having Chase Mortgage agreeing to cancel our Escrow Account, and being told that their refusal was based upon requirements, regulations and mandates from both RESPA and California DRE, I decided to research those requirements. I was not able to find any specific rules or regulations or that mandated Chase to refuse my Escrow Account cancellation on any grounds other than LTV. I already knew that Chase refused to acknowledge or accept any updated or current appraisal documentation on my real property because it is more important for Chase to keep any and all Escrow funds flowing to them for any unsubstantiated reason. XX/XX/XXXX @ XXXX Finally received a call from XXXX ( who I had never heard from previously ). During our conversation, he told me that the reason my Escrow Account could not be cancelled is because my Loan-To-Value was higher than allowed. He then told me that my property was appraised at {$360000.00}??? I was shocked as our current property value by market value is between {$530000.00} and {$550000.00} ; and that XXXX XXXX County-Office of Assessor has my valuation at {$570000.00} before exemption. Further, the Chase Mortgage Department required an updated appraisal before updating my Equity Line of credit. Their appraisal total was {$520000.00} dated XX/XX/XXXX. Still, my Chase Case Manager XXXX insisted the Chase mortgage Re-Fi appraisal amount of {$360000.00} from XX/XX/XXXX. He also told me that Chase Escrow Department doesnt know anything about a XX/XX/XXXX Chase ordered appraisal that the Mortgage Department required because of updating my Equity Line. He told me they are separate departments and do not have access to each others documents? What, am I dealing with two different companies or is Chase trying to deceive customers and refuse requests so they can maximize their escrow deposits for their own banking bottom line? The conversation with XXXX resulted in no solution and no path to resolving my cancellation request issue. The call ended at XXXX. It was obvious that any further attempts to convince Chase to use current financial, tax, and real estate values would continue to fall on deaf ears. XX/XX/XXXX and XX/XX/XXXX I researched all of my records and documents to confirm the source of the XXXX stated property value of {$360000.00} from XX/XX/XXXX ; and our copy of the newer Chase ordered appraisal dated XX/XX/XXXX. I only have a copy of the Chase XX/XX/XXXX appraisal because I repeatedly insisted to both the Mortgage Department and to my Personal Banker at my Chase Branch Bank to provide me a copy. Now I realize that Chase never wanted to provide their valued customer a copy of Chases appraisal on my real property. Obviously it is a very good thing I have a copy of that appraisal in my possession, or Chase would state that it never existed! Summary : Chase has made it impossible to cancel my Escrow Account, and any further recourse with them. They have left me no choice but to file formal complaints with both the Federal Consumer Finance Protection Bureau and with California Department of Business Oversight for Chases purposeful denial, mishandling and refusal of the financial facts for my Escrow Account cancellation request. In XX/XX/XXXX, JPMorgan Chief Executive XXXX XXXX and Chase agreed to a {$13.00} XXXX settlement with the U.S. because of the overstated quality of mortgages it was selling to investors in the run-up to the financial crisis. My Escrow Account cancellation refusal by Chase is just another ongoing example of mortgage abuse because they can and will continue their same devious policies and procedures to enhance their profits at their customers expense. Does the Chase refusal to acknowledge and accept verifiable real property values and to cancel my Escrow Account, signal that Chase will continue to resort to any means to falsely collect Escrow Account funds from their unsuspecting customers? Does Chase use the same refusal strategy for their customers who also have Insurance Escrow Accounts and want to cancel those accounts? I am sure they do!
Company Response: Closed with explanation

Timely Response

2019-07-18

Discovery Bay, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On my last vacation, in XX/XX/XXXX, I experienced some bank fraud beginning shortly after XXXX XXXX on XX/XX/XXXX and lasting up till moment of debit card cancellation on same date through Chase customer service department in lost or stolen card reporting transfered me to Claims Department to give details regarding timeline when card was last in my posession. I was very clear with reporting it was last in my hand when paying for {$1.00} water at XXXX Gas Station between XXXX and XXXX XXXX on XX/XX/XXXX and that nothing else was spent by me on this card. During this crime spree approximately {$2900.00} was taken out of my Chase bank account by way of debit card and utilizing my PIN, where only two-thirds were returned through the fraud department at Chase. I am very thankful they were able to identify the usage of the card through erratic service attainment ( breakfast, car wash, lunch, 2 purchases of exact same high dollar amount at XXXX & again at XXXX ) through their multicity Louisianna-run as some kind of " hallmark of fraud '' and after much communication with Chases service center & customer complaint department I was able to have the fraud department reconsider their finding that this was fraud activity by my 2nd request at a resubmission after they previously denied my claim. Unfortunately, the portion of claim Chase refuses to accept as fraud were 3 withdrawals, in rapid succession, directly from a Chase ATM equalling to the amount of {$1000.00}. that began AFTER Chases identification of legitimate fraud activity ( and funds returned to my account through assistance of fraud department ) and before the END of fraud activity Chase identifies as legitimate on that date of fraud. In other words, the amount identified by fraud department as fraud for which funds were returned to my account spanned the time prior to the three fraudulent withdrawals till after the three withdrawals yet they are still refusing to acknowledge the three withdrawals as fraud. I believe the withdrawals were rejected as " fraud '' by Chase because it was submitted as a separate fraud claim a few days after the event when I returned home and looked at my bank statement online. Yet the ATM withdrawals occurred AFTER the first 2 debit card fraud amounts - and those first two debit card fraud amounts we're identified by myself when speaking the first time to the fraud department on the very date they occured allowing enough time for fraud department to address the purchases and withdrawals originally as all a single claim of fraud being reported on day of occurance. I had let them know several times that my card was out of my own control at the moment the first two fraudulent charges occurred at a XXXX Gas Station. And I reiterated this several times so as to be clear. ( But Fraud Department is still refusing to see the chronology of events that include thes ATM withdrawals as being " during thhe legitimed time of Fraud activty '' as deemed by their department. Anything that occurred from the moment going forward from the XXXX gas station had not been within my control. That would include the ATM withdrawals, but I do not remember the customer service fellow ( that I spoke to regarding fraudulent amounts coming out of my account 8 hours earlier ) mentioning to me anything about ATM debits coming out of my account on occurance date ( XX/XX/XXXX ) at XXXX XXXX Chase offers no communication as to how they demonstrate that I have authorized these charges in the midst of a crime spree nor are they offering statement of how I specifically acted so negligent as to have played easily into the hand of a criminal. The details following as reported to claims were such that any average citizen would have assumed the debit card handed back to them was their own in this case. The chronology of events are as such : I entered a XXXX ride from a venue called XXXX XXXX XXXX and was driven to the XXXX gas station at approximately XXXX in the morning. I went inside very quickly and chose a water very quickly and brought it to the service attendant very quickly because of the desire to leave the service station very quickly as it was a crime ridden part of the XXXX XXXX that the XXXX driver decided to stop at to reset her GPS to navigate me to my hotel. I bought the water using my ATM debit card but the service attendant requested I place it in a very large, retro looking card reader with a extremely large pin pad that was very easy for him to read my numbers on since the large buttons were spread apart. When I determined that this retro-looking card reader was not reading my card he asked to hold my card while he swipes it on his register. Unbenounced to me at the time, that was the last time I saw that card since another Chase debit card was handed back to me that I found out the next morning did not have my name on it. From that XXXX occurrence there were two amounts that were not the {$1.00} bottle of water that I intended to be charged for. Two XXXX charges were made that early Friday morning rather than the expected charge of the {$1.00} water that was brought to the counter. It was an unauthorized charge after i had left the gas station of {$39.00} and of {$34.00}. Not knowing yet that I had the wrong card in my wallet returned to me from the service attendant I had arrived to my room and went to bed. By approximately XXXX XXXX that morning I went online and looked at my account and saw many charges going through my account that I hadn't authorized. They were all out of chronological order however and it wasn't plain at that time for me to see where the ATM withdrawals were included. I almost believe that the ATM withdrawals werent evident to myself or the claims person due to not showing having posted yet. Or if they HAD posted and i was asked by the claims person about these withdrawals I may have assumed they were withdrawals from the Friday prior that were just posting on Monday morning ( since I stopped a few times during that vacation to take out cash in attempt to budget myself early on in the trip ). So I'm not sure if I communicated 2 the customer service in claims department that I had made those withdrawals thinking it was several days prior before everything would start batching on a Monday or weather we didn't address it seeing as how all the items of fraudulent charges were coming out of chronological order and it didn't at first appear on the chase website as occurring during that seemed early morning crime spree. It was at that time, approx. XXXX XXXX on XX/XX/XXXX ( Monday morning ) that I had told the claims department that everything since approximately XXXX XXXX on XX/XX/XXXX when I was at the XXXX station all charges to that debit card were not authorized by me. That would include also the ATM withdrawals. I was able to tell him that the very last time that debit card had been in my control was moments earlier at a venue called XXXX XXXX XXXX and it was at their ATM machine. After that period of time it was obvious that the card was no longer in my control since the charge at XXXX was not registered for the water that I bought. It was instead divided by two different charges at much greater total then the cost of water. From that explanation to claims department only the items used to make purchases were researched and I was aware that the customer service and I hadn't dwelled further on ATM withdrawals that unwittingly occurred within the period of fraud spree. Once I returned home I then looked at my online account again to see, if for some reason, any other amounts were coming out of my account despite the customer service cancelling my card and I found a restructuring in chronological order that included these ATM amounts being withdrawn from my account amidst the other unauthorized debits. It was now visible that this large amount had come out of my account during that same crime spree. I then called claims department to include the claim of these withdrawals as well. It was a couple weeks later that I hear back from the fraud department that they declined seeing any of my claims as being fraud. I then resubmitted and there was a judgement in my favor that the purchases using my debit card were of fraud. The claims personnel told me at the time that because I submitted the withdrawal out of my ATM as a second claim approximately 3 days later that they see it not as fraud. That it could have been a setup prior to fraud that I was involved in. I have much to say about this, how uniquely coincidental that I would attempt to fraud the bank DURING the time someone else has stolen my card and created fraud on that card as wel, yet how would i be able to make an ATM withdrawal of {$1000.00} without card in hand anymore.. I also am completely disheartened as to how Chase would only see this as my problem and not a threat to all customers when they are truly ignoring the facts in this case which is the timeline of fraud activity which included ATM withdrawals after the first activity of fraud I had told them about for which they agreed ultimately was fraud beginning at the XXXX Station. I'm aware that it is my responsibility to be in view of a debit card being returned back to me as being only my debit card and I have certainly learned to never be complacent having a card returned back to me. But, I am also aware of chases fraud prevention policy and that it includes 100 % return of money to the customer if called in in a timely manner and that of {$500.00} charge to the customer if called greater than 2 days later as to fraud activity. This hadn't been the case so I would ask them for evidence of credibility in their fraud department with regard to approaching the average customer with a disparity of how they implement policy compared to the written word of their policy, as well as the decision to overlook the chronology of fraudulent items which arent including this {$1000.00} withdrawal that began at XXXX XXXX on XX/XX/XXXX after the fraud items that Chase has already agreed to that began at XXXX at approx. XXXX XXXX prior. Thank you on behalf of all Chase customers and for allowing Chase to move into the future with an improvement in policy integrity. Sincerely, XXXX
Company Response: Closed with monetary relief

Timely Response

2019-07-18

Kalamazoo, MI

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-07-18

Grosse Ile, MI

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-07-18

Loganville, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-18

Lahaina, HI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-18

Manhattan, NY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-07-18

Shadle Garland, WA

Managing the loan or lease

Vehicle loan or lease: Lease

Problem with fees charged
Company Response: Closed with explanation

Timely Response

2019-07-18

Baltimore, MD

Incorrect information on your report

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-07-18

Glendale, CO

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-07-17

Hanover, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2019-07-17

Austin, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-17

Babcock, IL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: On XX/XX/2018, I purchased an item from Amazon in the amount of {$240.00} and selected to make 5 installment payments. A credit card ending in XXXX and issued by XXXX XXXX was used for the initial purchase and the installment payments. The first two installment payments were processed correctly. On XX/XX/2018, I was approved and awarded an Amazon Rewards Visa, issued by Chase Bank. The terms and conditions of this card include Amazon adding this card to my Amazon account, and making it the default purchase option for future purchases. The 3rd installment payment was charged to this new Amazon Rewards Visa card, unbeknownst to me. In my attempts to resolve this issue directly with Amazon, several representatives have suggested that this occurred because the XXXX XXXX card ending in XXXX was declined, but there is no evidence of this from Amazon or XXXX XXXX. Instead, I have had a few Amazon customer service representatives confirm there is no attempt in their transaction history showing any attempt to charge the XXXX XXXX card, nor any signs of a declined transaction with XXXX XXXX. There was no notification provided of this charge to the card from Amazon or Chase. I only realized the error when I received written notification by US Mail that I was delinquent on the Chase account. I had never even logged into or created an account to manage the Amazon Rewards Visa/Chase card since I hadn't knowingly charged any purchase to this card. I have worked with Amazon and Chase over the last year to resolve this issue to no avail. Amazon has provided a gift card to compensate for the problems, but it has not resolved the excessive late fees and interest charges that Chase Bank is attempting to collect. Chase Bank has also reported me as delinquent to the credit bureaus and reduced my credit score from a high of XXXX to as low as XXXX in the past year. ( Upon receiving the gift card from Amazon in XX/XX/2018, I did make a payment to Chase Bank in the amount that had been charged to them from Amazon, in the amount of {$140.00}. Chase Bank does not dispute this. ) When this problem first came to my attention, I worked with Amazon, who were unwilling to fix any issues, continuing to claim there was nothing they could do and it was a result of my declined card. On hearing this explanation, I attempted to work with Chase Bank to dispute the charges. Chase Bank refused to allow this as a disputed charge with the explanation that I had received merchandise in exchange for the charges, thus, there is nothing to dispute. They continue to reply with this explanation even today. I was told today by Chase Bank that the best thing I could have done in retrospect was to make the monthly minimum payments on their credit card. I did not make any payments, since I had never authorized or initiated the charges, and I felt I did not owe them any money. This ultimately is Amazon 's issue to resolve, as they are the card issuer and the terms and conditions are through Amazon and the issue was created by Amazon 's payment software. Again, however, they are refusing to resolve the issue, and I have been stuck between these two corporations since.
Company Response: Closed with monetary relief

Timely Response

2019-07-17

Englewood, NJ

Closing an account

Checking or savings account: Savings account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-07-17

Jacksonville, FL

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: In XXXX of this year, I used a promotional balance transfer check for my Chase credit card account in the amount of approximately {$1400.00}. I used a second balance transfer check for {$400.00} in XXXX. These checks offer a promotional 12 month 0 % APR for any purchase they're used for, with the stipulation that you lose your interest free period for any normal charges until your entire card balance is paid off. On XX/XX/XXXX, I used my card to make a purchase of {$1300.00}. Once I got paid 2 days later ( XX/XX/XXXX ), I made a payment of {$1300.00} to my card. I made this payment promptly because I knew I no longer had an interest free period on normal purchases, and did not want such a large charge to accrue interest. Over the next few billing periods, I noticed my statements now included an interest charge, even though the only balances remaining should be my 0 % APR balance transfers. I assumed this was interest accrued during the few short days I had made purchases before paying them off, even though the interest charges seemed high for such a short time. By my XXXX statement, the interest charge had more than doubled even though I had made only a few small charges and promptly paid them off. After going to my local branch, calling the support line, and emailing customer support through the Chase app, I finally figured out that the payment I had made on XX/XX/XXXX of {$1300.00} had been applied to my promotional 0 % APR balance instead of my {$1300.00} purchase, and that this purchase had been accruing interest ever since then. From my understanding of the Credit Card Act of 2009, my entire payment should have been applied to my highest interest balance before being applied to any other balances, as I had already made my minimum payment earlier that billing cycle. When I pointed this out to a Chase customer service representative, they told me that payments are applied to previous statement balances before charges made during the current cycle, regardless of interest rates. This seems like a violation of federal law to me, as the Credit Card Act doesn't differentiate between statement balances and new balances. My purchase began to accrue interest the day it was posted to my account ( XX/XX/XXXX ), and therefore my payment on XX/XX/XXXX should have been applied to it before any lower interest balances. Their policy means that I would have had to wait for the statement cycle to close and interest on my purchase to be calculated and charged to my account before I could have a payment applied to that balance. I am now stuck with a large balance on my card accruing high interest that I currently don't have the means to pay off, while my 0 % balance transfer has been paid off by funds that legally should have been applied elsewhere.
Company Response: Closed with explanation

Timely Response

2019-07-17

Marietta, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-17

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-07-17

Ardmore, MD

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response