JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 117
2019-07-23
Austin, TX
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened an account with chase using a bonus coupon of {$200.00} I received in the mail for opening a new checking account with chase. I opened the checking account on XX/XX/2019 and met all of the requirements to get the bonus. I set up a direct deposit of at least {$500.00} to enter into the account within 60 says of opening the account. I never received my bonus. I contacted customer service and they said that my bank teller, XXXX XXXX, never uploaded the bonus voucher to the account. He took it to the back along with my {$25.00} deposit to open the account so I do not have a copy of it. I contacted XXXX XXXX on XX/XX/XXXX via email, but he was on vacation until XX/XX/XXXX and I was told that I would be contacted back when he returned. I called again on XX/XX/XXXX because I hadnt heard back yet and he said that he was looking into it and he apologized for not returning my email and that he just got back from vacation. On XX/XX/XXXX, I emailed again about an update & never received a response. I called on XX/XX/XXXX at XXXX & XXXX was in an appt, but she took my name and number and said XXXX would call back in about an hour. Its XX/XX/XXXX & I havent received an email or call yet.
Company Response: Closed with explanation
2019-07-23
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-07-23
Detroit, MI
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-07-23
Arcola, VA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-07-23
Detroit, MI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: On XX/XX/2019 someone fraudulently withdrew {$2000.00} out of my account. I went to the closest bank branch where the suspended my old account and gave me a new one. Chase gave my {$2000.00} back.
XX/XX/2019 Chase claimed to have completed an investigation and claimed that there was no fraud and immediately withdrew {$2000.00} out of my account.
I am now left with a -XXXX balance and incurring overdraft fees because chase claimed that there was no fraud when there was.
Chase also had the audacity to blame it on me.
Fraud did occur and chase is turning a blind eye.
Company Response: Closed with monetary relief
2019-07-23
Marietta, OH
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-07-23
Oakbrook Ter, IL
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Company Response: Closed with monetary relief
2019-07-23
Atlanta Naval Air Station, GA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Closed with explanation
2019-07-23
Hinkley, CA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Didn't receive services that were advertised
Complaint: To whom it may concern i am unable to apply for bank accounts are any typeof financial service to to my credit score being lower dude to accounts unknown are not to my use i feel like its unfairly accounted and i did not do anything on my report i need help
Company Response: Closed with explanation
2019-07-23
Holladay, UT
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-07-23
Allenwood, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX, we stopped paying our mortgage due to an aging parent experiencing a life threatening illness. I had to leave my employment and rush down to Florida for a few weeks, which unfortunately turned into a few months to assist my ailing parent. During this time, we solely survived on my wife 's XXXX salary. We fell behind on all of our bills during this time. When I returned in late XX/XX/XXXX, my job was no longer available to me. I was unemployed as a full time XXXX. I worked as a seasonal/part time travel XXXX XXXX and XXXX XXXX at the time because it was the fastest way to put food on the table for my family. I did not have enough hours to claim unemployment from my XXXX employer. In XX/XX/XXXX we were served the summons /complaint for a foreclosure from Chase 's attorney.
I kept actively job searching for full time employment and on XX/XX/XXXX I acquired a full time XXXX position. On XX/XX/XXXX, we immediately sent in the loan modification application with my new income and my wife 's XXXX salary. We knew applying for a loan mod would also put a temporary hold on the foreclosure process. On XX/XX/XXXX we received the denial letter for loan modification for reasons of insufficient income which at the time was {$6100.00} gross monthly jointly. This is when we went for immediate housing counseling advice and I started searching for a higher income employment to give us a better chance to save our home and be eligible. I set out to find a higher paying position in the tri-sate area and got one. I re-entered a field that I had left 10 years ago due to excessive long hours and no time for my family. I had no other choice in order to make more income and try to reapply for a loan mod.
In late XX/XX/XXXX, I officially acquired a full time position in the field of XXXX at an entry level, but still this was an increase from my previous employment. I'm currently making gross biweekly salary of {$1600.00} and net XXXX. My wife makes gross biweekly XXXX and net XXXX. This time our joint gross income was {$8500.00} per month. We reapplied for a loan modification on XX/XX/XXXX, XXXX this is once I had 2 consecutive pay-stubs from my new employer which Chase mortgage lender strictly required.
We waited for 6 weeks before Chase contacted us. It was not a decision, it was about sending a new loan mod application with present date because the last application date had expired. We faxed it again on XX/XX/XXXX with the date updated. We were confused because we had sent pay stubs required with our application the first time in XXXX and those were acceptable. Then shortly after, they requested the most recent pay stubs from my wife because those had also expired. This process took much longer than ever, and we kept falling deeper into arrears in the meantime.
Finally on XX/XX/XXXX, we received a 6 page denial letter with 3 pages of Net present value/eligibility data from Chase dated XX/XX/XXXX. To our surprise, we were denied all mortgage assistance options to keep OR Sell our home. This also mentioned on 4th page that we had until XX/XX/XXXX to appeal their decision. We read this letter several times to find the actual reasons why all the options of our application were denied. We could not find any sort of explanation. As a result of this, we sent an electronic appeal to chase on XX/XX/XXXX after consulting with our housing counselor from XXXX XXXX XXXX.
At the present time, we have not heard back from Chase with a reply concerning our appeal. All they have said in the last few weeks when we have attempted to call is that our foreclosure has been put on hold in the meantime while they review our appeal. We received a letter that this process will be determined by end of XXXX, but with their track record of lagging we aren't sure we should just wait around. We are now 15 months in arrears with a total of {$45000.00} we fell behind. We have no way to pay that back in a lump sum, but we can afford a repayment plan on top of our normal {$2500.00} mortgage payment.
Company Response: Closed with explanation
2019-07-23
Rehoboth Bch, DE
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2019-07-23
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2019-07-23
Arvada, CO
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-07-23
TN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I made an additional principal payment towards the principal of our mortgage. I sent the coupon from the bottom of the statement and wrote in the amount of {$13000.00} which was to be put towards the principal only. When I reviewed my account on XX/XX/XXXX I noticed that they had put around {$8000.00} directly towards principal and applied the remaining {$5000.00} to interest, escrow and " fees. '' I contacted them via email on XX/XX/XXXX to explain that this payment was for additional principal only. As of today, I have not received an email explaining why this payment was incorrectly processed. On XX/XX/XXXX I made a principal payment of {$30000.00} and that payment was posted exactly as it should be. I have never been late and pay extra on principal nearly every month. I want this reversed and the entire {$13000.00} applied directly to principal.
Company Response: Closed with non-monetary relief
2019-07-23
Oceanside, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-07-23
Wonder Lake, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-07-23
Concord, NC
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account status incorrect
Company Response: Closed with explanation
2019-07-23
Alamo, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Company Response: Closed with monetary relief
2019-07-23
Seneca, SC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-07-23
San Francisco, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-23
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-07-23
Brooklyn, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-07-23
Fairfield, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Closed with explanation
2019-07-23
New Orleans, LA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation