JPMORGAN CHASE CO.

2019-07-21

Baltimore, MD

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-07-21

Austin, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-07-21

Adelanto, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-21

Lena, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-20

Golden Oak, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: I try to contact this company multiple time due to a fraud account that was open under my name and ask to me remove of my credit report and still to this day no action have been made at this time Im willing and ready to take what ever action thats next to have them remove this fraudulent account of my report!
Company Response: Closed with explanation

Timely Response

2019-07-20

Wann, OK

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/XXXX my checking account with chase was charged check amount of {$500.00} that I did not authorize. I called several times to tell them that I did not authorized payment to the business establishment but they constantly refuse to reimburse. I spoke to account supervisor to explain my account did not even have enough funds to pay for the fraudulent check but they refused to reimburse me the funds. Please help me. My money is being stolen and my bank refuses to do anything about it.
Company Response: Closed with explanation

Timely Response

2019-07-20

Charlotte, NC

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-07-19

Eastchester, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: Closed with explanation

Timely Response

2019-07-19

Green Acres, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-07-19

Saratoga Spgs, UT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-07-19

Raeford, NC

Attempts to collect debt not owed

Debt collection: Auto debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-07-19

FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Reference continuance from Complaint # XXXX.Chase still has not issued a provisional credit and over 14 days have passed since notifying Chase. Chase went a step further and attempted to force me to fill out a paper form. Per Reg Z, if a Issuer accepts billing errors to be filed via phone, then they can not require another method of filing as well. Chase took no action on my account until they received the above referenced CFPB complaint on XX/XX/XXXX. At that time, they simply tagged the transactions and took no further action nor started an investigation. In addition to this, the card issued is a Visa Card, and therefore requires provisional credit to be issued within 10 days. As of today Chase has not taken any action to rectify this situation.
Company Response: Closed with monetary relief

Timely Response

2019-07-19

Dallas, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-07-19

Winton, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I noticed my account was debited both ACH and debit card charged for company call XXXX XXXX XXXX XXXX chase reversed charges except two charges in the amount of XXXX and XXXX they refuse to credit back I sent in my police report for claim they won't accept.
Company Response: Closed with explanation

Timely Response

2019-07-19

Bohemia, NY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: Year to date I have had 42 Insufficient fund fees of XXXX dollars each totalling {$1400.00} and 3 returned item fees of XXXX dollars each totalling {$100.00} dollars in my Chase checking account. For a grand total of {$1500.00} dollars. They returned {$100.00} and promised 90 something dollars more. That's still more than {$1300.00} in fees this year alone. Last year I had 42 of these fees as well, for a total of {$1400.00} as well. The dates for this year with amount of fees are as follows. XXXX {$68.00}, XXXX {$34.00}, XXXX {$100.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$34.00} XXXX {$68.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$100.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$68.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, XXXX {$34.00}, and XXXX {$68.00}. I can get last year 's dates as well.
Company Response: Closed with monetary relief

Timely Response

2019-07-19

Naples, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: I contacted Chase again about either stopping all contact with me or about a mortgage. I spoke to XXXX who transferred my call to their XXXX dept. The XXXX dept refused to accommodate my XXXX and transferred my call to their abuse line because I had asked to be accommodated as a XXXX person.
Company Response: Closed with explanation

Timely Response

2019-07-19

Shulerville, SC

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-07-19

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-07-19

Naples, FL

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: Chase continues to give untruthful information regarding their closing of my account and continued contyact with me. After chase closed my acct for me being XXXX they continued to remind me of the discrimination by sending me unwanted emails that I can not unsubscribe to. Chase refuses to unsubscribe me and refuses to allow me to unsubsribe from their unwanted emails that again remind me of their discrimination. Chase lied in my last complaint saying ; " We previously responded to your concerns about the closure of your account in the enclosed letter dated XX/XX/2018. When your checking account was closed, your online profile remained active, which allowed for emails to be sent. Were sorry for any inconvenience this has caused. We have closed and deleted your online profile which will prevent emails to be sent out in the future. We have also taken steps to stop any marketing offers, including Our Neighbor marketing materials, to be sent to you. Please allow 90 days for mail, 30 days for phone, and 10 days for email marketing to cease due to campaigns already in progress. '' Now over 2 months later they continue to harass me with these emails. Today Chase sent yet another email and continues to deny me an accommodation under the XXXX. Chase refuses to delete my account info and continues to maintain it in their system causing these abusive emails and putting my personal info at risk. Since Chase can not control the emails how can they control unauthorized access to my personal info. I spoke with XXXX at Chase today who indicated Chase would keep my info. XXXX also said Chase did not do anything to stop the emails nor will they do anything to stop the emails. I was also told that Chase was now saving a voice file of my voice to help identify me. XXXX then hung up on me.
Company Response: Closed with explanation

Timely Response

2019-07-19

Chicago, IL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2019-07-19

Jacksonville, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-07-19

Wattenburg, CO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: On XX/XX/2018 our family was at XXXX XXXX in XXXX and someone stole my wallet, I was unaware it was taken until my husband and myself were notified of some large charges made on our credit cards Via text messaging on XX/XX/2018. We responded to the text messages by stating NO these charges were not authorized. The Chase Southwest Card was one of the cards that sent a text as well and they were CALLED immediately after they sent the notification and they were told the card was stolen and stated the charges were not authorized and to close the account. I had three cards in my wallet my ID, health insurance cards etc were taken. We contacted all three credit card companies that had been take. We closed al three credit card accounts as as our our bank and checking accounts. I filed a police report and had to get a new ID as well. The Unauthorized Charges were processed at XXXX XXXX stores in the XXXX area. Two of the three cards did send letters stating they did see these charges were not authorized and they credited our account. Chase Southwest is stating they will not credit our account and they find these charges valid after they reviewed our account. I have provided information several times to Chase Southwest card services on many occasions as they would not tell us what they needed up front. ( we provided all documentation requested to Chase Southwest to prove these were fraudulent charges ) Chase card service has a copy of our time cards, police report and our ID 's as well as other letters from the other credit card companies that stated they have found these charges as fraudulent and nothing has seemed to help them see these charges were not valid. We have contacted an attorney which wrote a letter on our behalf requesting they re consider the decision made as we have provided them with several documents to prove we did not authorize these charges and could had not possibly made these charges as we were at work. We are asking for help in this matter as we have been advised from our attorney file a formal complaint against Chase Southwest. Please find attached documents we have sent to Chase Southwest on many occasions, as documentation the charges are charges that we did NOT authorize. The only response we have received since the attorney sent the letter ( second time it was sent ) was a copy of our statement which had nothing to do with what the attorney had requested and no letter was attached.
Company Response: Closed with explanation

Timely Response

2019-07-19

Barrington, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-07-19

Barrington, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-07-19

Downers Grove, IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Was not notified of investigation status or results
Company Response: Closed with explanation

Timely Response