HUNTINGTON NATIONAL BANK, THE

2016-05-31

OH

Using a debit or ATM card

Bank account or service: Checking account

Complaint: I reported fraudulent activity on my account at Huntington Bank as soon as I noticed. I reported it online and was told to go into the branch to fill out a report. I did this and was granted a provisional credit a few days later on XXXX/XXXX/16. After about a month, I went into the bank to ask when I would know if the credit was no longer provisional. The bank teller looked into my account and gave me a date about 3 weeks later when my file should have been reviewed and the decision made. A few days after this date, I talked to a representative online and was basically told the bank teller had no idea what she was talking about and the bank had 60 days to make a decision. It has now been well over 60 days and I can not get an answer regarding the status of the provisional credit.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-31

Cutlerville, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-30

Ferndale, NY

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-26

Dearborn, MI

Managing the line of credit

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-26

Ocean City, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Mortgage originated XX/XX/XXXX with XXXX XXXX - XXXX XXXX was paid off through a refinance with the same bank XX/XX/XXXX. The mortgage filed XX/XX/XXXX book XXXX page XXXX was never released. XXXX XXXX was eventually acquired by Huntington Bank. Requests for the release have been made via e-mail on XX/XX/XXXX and on XX/XX/XXXX, the requests included the title search showing the old mortgage as well as the HUD-1 showing the payoff. When I spoke with Huntington 's customer service on XXXX I was advised that all items submitted through XX/XX/XXXX had been completed. I re-submitted to the e-mail address they verified on XX/XX/XXXX. I spoke with them again today and keep being told there is no incoming phone line to their paid release department so the can not answer my question as to where is the release or what other information may I provide to assist. Really, no incoming phone lines to a department in a bank? Mortgage customer service tells me they can only go by the messages they receive from the paid release department advising them of the submission dates that have been cleared. I have a Home Equity line with another bank that is expiring and the lack of release is precluding us from going forward with a new line. The title company, XXXX XXXX that handled the remote closing ( in my dining room ) is no longer in business. Attached you will find copies of the HUD-1 and additional documents from the refinance that paid this loan, as well as a portion of the title search showing the unpaid lien.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-25

Canton, OH

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed

Disputed: No Timely Response

2016-05-24

Galena, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Huntington Banks has incorrect information that they use to verify my identity. They will not fix the issue and deny me access to my account. They have my address, SS number, DOB, email and many other verification information but that is n't good enough for them. I have had an account with them for XXXX years yet they want to use information that was n't collected when I opened my account, such as my cell phone number. I want them to fix the issue without me spending hours of my time or missing work. It is their error and their poor system design and not my fault. This delay could cause me to make a mistake in payments and therefore profit Huntington.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-23

Natrona Hts, PA

Managing the line of credit

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-23

Grosse Ile, MI

Making/receiving payments, sending money

Bank account or service: Cashing a check without an account

Complaint: I was purchasing a home care company called XXXX XXXX XXXX , XXXX ( XXXX ) from a man named XXXX XXXX XX/XX/XXXX. Upon completing my due diligence on the corporation, I came to find out that the corporation had virtually no patients and it did not comply with required Medicare/Medicaid regulations as XXXX XXXX had originally led me to believe and as represented in section XXXX of the stock purchase agreement. After learning of the multiple compliance issues and XXXX XXXX ' fraudulent scheme to transfer the company 's patients, I informed XXXX XXXX that I would no longer be purchasing this company and demanded a refund of the {$100000.00} I sent to Huntington Bank to be held in an escrow account and be ONLY disbursed upon closing, XXXX XXXX refused to cancel the deal so I filed a lawsuit against him for breach of contract. During the purchase of XXXX XXXX XXXX was represented by attorney XXXX XXXX of XXXX XXXX, XXXX. As part of the transaction, XXXX XXXX and I signed an Escrow Agreement that was drafted by XXXX XXXX. As part of the agreement, I paid XXXX XXXX XXXX checks, XXXX for {$20000.00} and XXXX for {$80000.00} and these checks were to be placed into an escrow account pending completion of the purchase transaction. During the Discovery phase of the lawsuit, it was discovered that the {$100000.00} was NEVER deposited into the escrow account, furthermore, XXXX XXXX had cashed the checks and spent the money. During XXXX XXXX ' deposition taken on XXXX XXXX, XXXX, he repeatedly testified that his Attorney, XXXX XXXX advised him to cash both the {$80000.00} check and the {$20000.00} check despite the contractual agreement ( referenced above ) that these funds are to be held by Huntington Bank in an escrow account. ( Exhibit A-XXXX Deposition ). Pursuant to sections XXXX, XXXX and XXXX of said agreement, if a claim is filed by either the Buyer or Seller, the funds in dispute may only be paid out upon receipt of, ( a ) a joint written direction of buyer and seller, ( b ) a final written decision of a neutral arbitrator or ( c ) a final non-appealable order of a court of competent jurisdiction. ( Exhibit B-Escrow Agreement ). XXXX XXXX was well aware of the terms and conditions that had to be fulfilled before the release of any funds held in escrow and of his obligation to return any money held in escrow, if the purchase transaction was not followed through with for some reason. I have attached email correspondence between Huntington Bank 's Escrow Manager and XXXX XXXX a/k/a XXXX XXXX, XXXX XXXX 's paralegal, showing that XXXX XXXX instructed the Bank to return the escrow checks to his office, whereby, he proceeded to give them to XXXX XXXX, who cashed on the advice of XXXX XXXX. Based on all the evidence and documentation obtained during the course of discovery in this case, it is clear that XXXX XXXX had every intention of knowingly helping XXXX XXXX perpetrate fraud not only against me, but also against Huntington Bank because he knew that as soon as XXXX XXXX got those checks he was going to cash them. In an effort to conceal his part in the fraudulent scheme that he and XXXX XXXX committed during this whole ordeal, XXXX XXXX withdrew as attorney for XXXX XXXX, but then filed a motion as an intervening Plaintiff, for no other reason than to monitor the progression of this case and try to influence the outcome to the benefit of XXXX XXXX and himself. As former defense counsel to XXXX XXXX, XXXX 's intervention as Plaintiff is clearly a conflict because what interests is he trying to protect? XXXX XXXX even went so far as to write an email to case evaluation tribunal advocating on behalf of XXXX XXXX and calling me a liar.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-20

Clinton Township, MI

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to take legal action
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-19

Toledo, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-13

Columbus, OH

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-13

Mill Creek, IN

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: I have an auto loan through Huntington Nat'l Bank. The loan was opened in XXXX 2014. I carry full coverage insurance ( through private company ) on my vehicle, which Huntington is listed as lien holder, but learned today that Huntington is ALSO charging me {$40.00} per month for auto insurance. I have never missed a payment, been late nor had insurance lapse at anytime. I was informed by a Huntington representative, that that is just something they do to protect their interest. I do not understand this at all!!! My private insurance protects their interest!!! Is this legal??? Also Huntington informed me that my payoff amount is more than what the balance of the loan is. How can this be???? Every month that I make my car payment, according to XXXX, my balance is increasing {$51.00}, which is lowering my credit score! At this rate, the loan WILL NEVER be paid off. Please help me to rectify this situation. Thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-12

Palmyra, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-11

Independence, KY

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-10

Indianapolis, IN

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: XXXX/XXXX/XXXX signed mortgage papers for {$12000.00} with Huntington Bank. The note was reaffirmed on XXXX/XXXX/XXXX. The loan has since been paid off and the account closed. However there is still a lien on my home and no one at Huntington Bank will take responsiblity for correcting the problem. They have admitted the note is paid but for some reason they do not know how to request the release on a mortgage that was paid off years ago. The latest person I spoke with ca n't find a record of the loan.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-09

Lafayette, IN

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-05

Austintown, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Adrian, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-05

OH

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Huntington National Bank emailed me offering XXXX to open up an account, I decided to open up XXXX and have a settlement of XXXX directly deposited into the account. I then made an initial deposit of XXXX. The bank then did not post deposits then continued to charge me over draft fees. the Deposits then posted they credited the fees, I then went to pay for my prescriptions without notice they cancelled my account. They have left me pennyless without the life saving medication I need until the 7/10 days I receive my check from them. Hopefully by then I wo n't be hospitalized for going without my medicine for that long. I then contacted the bank and refused to tell me whats going on and required me to go into the branch, I asked for a reasonable accommodation, which at that point I believe he said I have to be " Big Man '' and deal with it. To be mocked, to be over talked was absolutely disgusting when asking for a reasonable accommodation, When asked if that 's how they treat their customers he blunted stated that I 'm not a customers. He refused to give me any information besides his name is XXXX. The phone call Started at XXXX and they hung up 20 minutes later. Without the information I needed with just them being rude working me up so much I have been XXXX since incident.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Lewis Center, OH

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-04

Lansdale, PA

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-03

Canonsburg, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed

Disputed: No Timely Response

2016-05-02

Cleveland, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-02

Taft, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response