HUNTINGTON NATIONAL BANK, THE

2017-02-24

Euclid, OH

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I have had a Huntington Checking account for close to eight years. I had overdraft fees in excess of {$530.00} resulting from an unauthorized purchase.I contacted the bank on several occasions regards. They proceeded to give me XXXX different complaint numbers. I followed all procedures. Provided all paperwork they requested on time. They continued to say it was not enough information at all. They several months passed after I returned the paperwork. They closed the account and requqested me to pay the {$530.00} in fees and turned it over to a collection agency. This is totally unacceptanle after a I tried to resolve all the issues with my account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Clarksburg, WV

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

Clinton Township, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Steubenville, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-22

Brooklyn, OH

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Akron, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: I took a personal loan out. I deposited the check in my bank account. I was going to use the money for a down payment on some property I wanted. when the property became available I went to the bank to withdraw the money out of my account. That 's when i found out that the bank teller deposited my loan money in the wrong account. I lost out on the property, so I paid the money back in full to the loan company but they charged me a fee for interest, final paper fee. I want the bank to pay me back what i had to pay for there mistake because I was not able to use the money. I have all supporting documents from the loan company and the bank on this issue, including the deposit slip from the initial deposit.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-21

Murray, UT

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-21

Westland, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-16

Toledo, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-16

Elk Rapids, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-16

Haskins, OH

Account opening, closing, or management

Bank account or service: Savings account

Complaint: My savings account was opened on XX/XX/XXXX and closed on XX/XX/XXXX. I was not notified of this closure. I called and asked why and was told that the account was at a 0 balance for XXXX months. I advised that the account had not even been open XXXX months, and the bank changed their answer to say that they had a policy if the account was at a 0 balance for 3 months it would be closed. The account still had not been open XXXX months when it was closed but when I asked for a copy of this policy ( as the packet I had been upon opening the account given did not state this ), they refused to send it and said I could only get it at the local branch. I unfortunately work all the hours the branch is open and asked again if I could get a copy sent to me. When the representative again refused, I asked to speak to a supervisor, was put on hold, and no one ever came back on the line. This is concerning to me as it seems the rules either changed and I was never notified, or was not given the proper paperwork upon opening the account. It 's especially concerning that the bank seems to be adopting deceptive practices by not clearly stating those terms in writing, and moreover refusing to show the supposedly available paperwork upon request.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-16

OH

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Promotional incentive promised {$200.00} " reward '' withing 14 days of opening a Huntington XXXX checking account and depositing {$1000.00} within 60 days. I deposited {$1500.00} on XXXX XXXX. On XXXX XXXX I received a {$150.00} reward, which is {$50.00} less than their advertisement stated. I called their customer support line and was told the offer that was applied was correct, and offered no explanation for the {$50.00} discrepancy or a resolution. This is a " bait-and-switch '' tactic designed to trick customers into changing banks while saving themselves some money with a reduced reward.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-15

Bartow, WV

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-12

Kent, OH

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-09

IN

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Huntington Bank 's decision to stop using deposit slips is not customer friendly. I have just made a deposit of several hundred dollars and it took three times as much time to complete the transaction as it normally would. I think that the customer should still have the choice to use a deposit slip or not. I am a very annoyed customer.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Springboro, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-06

Orion Twp, MI

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Huntington Bank is attempting to UNDERMINE the CFPB and any other gov't regulations by retaliating against consumers who report truthful and troubling policy practices. Huntington bank closed my checking account as retaliation for reporting to the CFPB ( see case numbers XXXX and XXXX ). If this is the new norm of financial institutions, it will severely undermine the purpose of the CFPB or any other gov't agencies attempt for future correspondence from consumer 's. Unless, of course, the CFPB takes immediate action, that is recognized as a decisive deterrent. As a result of Huntington Banks retaliation I will have several checks/payments go unpaid and returned costing me fees and hurting my relationships with the payee 's. THERE IS NO WAY I HAVE ANY REASON AT ALL TO TRUST HUNTINGTON BANK after everything that has transpired. Huntington mentions I can still deposit funds into my checking up to XX/XX/XXXX, but why would I trust them and what if the checks/payments I have coming in do not post by XX/XX/XXXX? I can not see any reasonable person trusting Huntington Bank who has experienced what I have experienced with them. Let 's be clear on what transpired : -XX/XX/XXXX : I opened a Huntington Bank personal account and deposited {$500.00} cash - I also ordered checks and paid {$27.00} -XX/XX/XXXX deposited another {$800.00} cash -Dec. XXXX, XXXX I deposited my monthly salary check from White Tree marketing of {$9000.00} XX/XX/XXXX Huntington Banks online banking displayed the check had cleared and I had {$9500.00} available to withdrawal - XX/XX/XXXX I walked into a XXXX XXXX, Mi XXXX branch to withdrawal {$9000.00} ( this withdrawal was for an investment into my brokerage account ) however, Huntington Management refused to give me ANY funds, when I requested a reason why the police were called to escort me out of the bank ( see my previous complaints ) - Huntington 's investigation provided the CFPB and myself with untruthful information, therefore I responded with facts. Understand everything I have claimed with respect to Huntington 's untruthful information, I can back up with irrefutable facts. Note : I am more than willing to provide these facts to any gov't agency Days after I called Huntington Bank out for lying I received a letter from them dated XX/XX/XXXX informing me they are closing my account. ( see attached ) In this letter signed by XXXX, ( who will likely be Huntington 's scapegoat ) XXXX reiterates the following " XXXX, if you have further questions, you 're welcome to call me directly at XXXX etc ... NOTE : I have made over a dozen attempts over the past XXXX weeks to contact XXXX, not once has she answered the phone, I always get a voice message. Therefore, XXXX ( XXXX ) times I have left a clear voice message ( the first on XXXX ). Not one time has she or anyone else returned my calls. Additionally, today XX/XX/XXXX I called the numbers at the bottom of XXXX letter, as XXXX offered and was left on hold for over XXXX minutes, the representative continued to act ignorant of my issue and Sue nor anyone else from XXXX department would take my call. Hey Huntington Bank ... '' I hear what you do NOT what you say ''
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-04

Rawsonville, MI

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

East Jordan, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Penn, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: On XXXX XXXX XXXX I contacted an ad on XXXX for a XXXX XXXX pickup truck. I left a message and XXXX XXXX XXXX XXXX called me back. He said he was a sales manager for XXXX XXXX XXXX in XXXX Kansas. He gave me all the info I asked for along with a copy of the title, video of truck running and specific pictures I had asked for. We negotiated and agreed on a price. They offered a shipping company who worked for them to deliver the vehicle to me within 72 hours after payment was received. On the XXXX we agreed on {$15000.00} plus shipping. At that time he wanted my drivers license in order to process the state paper work and to title the vehicle. He then emailed me a buyers order and all the account information to wire the money to their bank. On XXXX XXXX I went to our Huntington Bank and wired {$15000.00} to his XXXX account. After that he contacted me to tell me he received the money and that they were loading the vehicle on the truck and the truck driver would be contacting me. That evening the truck driver did contact me and said he would be here early afternoon on Monday XXXX XXXX. He would call when he was close. When I never got a call on Monday afternoon I began calling them and and never received any calls back. I started XXXX and realized it was a scam. They are still running XXXX other antique cars on other websites including the same truck I already was scammed on.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Clinton Township, MI

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Champion, OH

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Plainfield, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-01-30

Melvin, MI

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-01-28

OH

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: i had called to stop several automatic payment withdrawls from my checking account. they had also missed one when i spelled out the name for him. he said they would show up pending when the withdrew, as he explained then the following day after i checked to see if the fell of they came in as miscellaneous items, i called the customer service department again they couldnt access the files, he said what some companys do is re submit them again under different amounts and that they put in a coverage rate and that they would fall off by XXXX the next business day well they paid them anyhow the ones i wanted stop payment on and the missed one that i even spelled it out for the representive, who was discouraged that he had to enter these stop payments when i called customer service she couldnt answer me that she could file a complaint that they dont record individual conversations in to whom we spoke with. i asked then so since i was a bank error would i have to pay overdraft fees until i have the money and she replied yes, but she said it wasnt a banking error.so now i am overdrafted no money and cant keep up with the overdarft fees
Company Response: Closed with monetary relief

Disputed: No Timely Response