GLA Collection Company, Inc

2017-12-20

Heritage Creek, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-20

Heritage Creek, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-15

KY

Written notification about debt

Debt collection: Medical debt

Notification didn't disclose it was an attempt to collect a debt
Complaint: GLA is constantly breaking the law in attempt to collect debt. They are illegally obtained my medical notes, and XXXX XXXX illegally released medical notes without my consent. I sent numerous certified letters asking for GLA to contact me in which no one has. No agreement with your client that grants you the authority to collect on this alleged debt, or proof of acquisition by purchase or assignment, and authorization under subtitle D of the ARRA, SEC. 13401. APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES ; and SEC. 13407 ( 1 ) BREACH OF SECURITY was sent to me. The term breach of security means, with respect to unsecured PHR identifiable health information of an individual in a personal health record, acquisition of such information without the authorization of the individual. Please note that enforcement of penalties against you is covered under the penalty rules of the Omnibus Final Rule effective XXXX/XXXX/XXXX interpreting and implementing various provisions of the Health Information Technology for Economic and Clinical Health Act of 2009 ( HITECH Act ) as issued XXXX/XXXX/XXXX and the penalty rules of the FCRA and FACTA including FACT Act changes final rules effective XXXX XXXX, XXXX. Nothing that bears the signature of the alleged debtor wherein he or she agreed to pay the creditor and as this is a medical account a copy of any HIPAA authorization was sent to me. I requested that GLA cease and desist any and all collection activities, including reporting of ; or verifying of this account on my credit reports. In which they never replied and I know they received my disputes as it was sent certified mail. In the event of noncompliance, I reserve the right to file charges and/ or complaints with the OCR on your HIPAA violations and appropriate County, State & Federal authorities, the CFPB , BBB and State Bar associations for violations of the FDCPA, FCRA, and Federal and State statutes on illegal collection activities on any account that may be time-barred as well as in violation of Kentucky medical privacy rules. I also hereby reserve my right to take private civil action against you to recover damages.
Company Response: Closed with explanation

Timely Response

2017-12-12

Georgetown, IN

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-12

Bridgetown, OH

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-07

Georgetown, IN

Attempts to collect debt not owed

Debt collection: Other debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-20

KY

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: This letter is being sent to you in response to your recent letter dated XX/XX/XXXX ; which wasnt received at my home until XX/XX/XXXX. This is not a refusal to pay, but a notice that your claim is disputed. Please note this is my second letter to you and I have now sent this certified mail and I will know when you receive it. In my first letter, I stated that I applied for financial Aid through the provider. The same day that was denied, my account was sent to collections without giving me the opportunity to set up a payment plan. I sent you this letter per certified mail so I know that you received it at your office. You did not respond. Under the Fair Debt Collections Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, the date of the alleged medical service, the name of the patient, and proof that there is some contractual obligation which is binding on me to pay this debt. Please attach copies of : Any agreement with your client that grants you the authority to collect on this alleged debt, or proof of acquisition by purchase or assignment, and authorization under subtitle D of the ARRA, SEC. 13401. APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES ; and SEC. 13407 ( 1 ) BREACH OF SECURITY. The term breach of security means, with respect to unsecured PHR identifiable health information of an individual in a personal health record, acquisition of such information without the authorization of the individual. Please note that enforcement of penalties against you is covered under the penalty rules of the Omnibus Final Rule effective XX/XX/XXXX interpreting and implementing various provisions of the Health Information Technology for Economic and Clinical Health Act of XX/XX/XXXX ( HITECH Act ) as issued XX/XX/XXXX and the penalty rules of the FCRA and FACTA including FACT Act changes final rules effective XX/XX/XXXX. Please also attach copies of any agreement that bears the signature of the alleged debtor wherein he or she agreed to pay the creditor and as this is a medical account a copy of any HIPAA authorization. Please also be advised that this letter is not only a formal dispute, but a request that you cease and desist any and all collection activities, including reporting of ; or verifying of this account on my credit reports. I require compliance with the terms and conditions of this letter within 30 days or a complete withdrawal, in writing, of any claim. In the event of noncompliance, I reserve the right to file charges and/ or complaints with the OCR on your HIPAA violations and appropriate County, State & Federal authorities, the CFPB , BBB and State Bar associations for violations of the FDCPA, FCRA, and Federal and State statutes on illegal collection activities on any account that may be time-barred as well as in violation of Kentucky medical privacy rules. I also hereby reserve my right to take private civil action against you to recover damages. XXXX XXXX Hospital I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I did not give permission to any of my current or prior medical providers to release any of my medical information to a third party. I am aware that the HIPAA does allows the release of limited information about me but anything more is to only be revealed with the patients authorization. Therefore, by obtaining and sending me an itemized copy of my medical notes you have violated my HIPPA Rights.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-16

KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: The balance due is XXXX, the GLA Collections continues to show that i have an open item in collections. The date reported on this XXXX balance collections item is XXXX 2012. I do not have anything in collections, however this item continues to show but reflects a XXXX balance. I want this dropped off my credit score history. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-15

Westerville, OH

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Oxford, GA

Threatened to contact someone or share information improperly

Debt collection: Medical debt

Talked to a third-party about your debt
Complaint: GLA contacted a phone number I do have but it is a cell phone and the voicemail is not secured and does not identify any name. The message broke HIPAA and fair credit by disclosing nature of call, that it was for home health services, and stated there was a judgement of which there is not. I contacted the XXXX XXXX XXXX and they show they had not spoken to me and that I do not have a judgement. I called GLA and because I would not give me social security number they refused to accept my statement of dispute of the debt. I am not required to give my SSN and I did verify the phone number and my name.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-05

Lk Buena Vis, FL

False statements or representation

Debt collection: Medical debt

Attempted to collect wrong amount
Complaint: i recently did a free credit report when i noticed a derogatory mark from XXXX XXXX. I am not aware about this debt of XXXX dated XXXX of XXXX. I sent a letter to the company asking about what debt they where trying to collect, but in response XXXX XXXX stated i owed the debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-31

Cementville, IN

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: I have been disputing with GLA Collections for several months to verify the debt they are claiming I owe on past XXXX XXXX. The dates of service are as follows : XXXX : XXXX $ XXXX XXXX : XXXX $ XXXX XXXX : XXXX $ XXXX Since my first dispute, I have yet to receive any contracts or explanations of debt bearing my signature, certifying I owe this debt. I have since filed complaints with the police and FTC in conjunction with their unwillingness to cooperate. I demand that the derogatory items be removed from my credit reports with all XXXX bureaus, due to failure to comply with my ongoing requests.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-30

Georgetown, IN

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: a patient of 1 of the doctors who was charged in the nationwide XXXX XXXX sting in XXXX of this year all my dealings with this office was paid by medicare but has been turned over to the GLA collection inc. in XXXX ky XXXX have tried to have it removed they say it meets fcra guideline this is part of the false billing this office was charged with
Company Response: Closed with explanation

Timely Response

2017-10-20

Bimble, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-19

NE

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: This complaint is against XXXX Credit Reporting Agency and also GLA Collections, XXXX XXXX XXXX, XXXX, KY XXXX. XXXX Credit Reporting Agency will not remove a false account on my credit report admitting they are knowingly reporting false information as they also " fail to prove '' a said debt which I have told them is not mine. They are posting a false debt without proof that it exists or is mine. I contacted XXXX along with XXXX and XXXX in XX/XX/XXXX when i noticed an odd collection appeared on my report and told them I was never notified of this debt, please remove. XXXX sent back a response saying, " they verified it as mine ''. XXXX deleted the account as " unable to verify ''. I sent another letter in XX/XX/XXXX telling XXXX and XXXX that XXXX deleted the account as " unverified '' and that it is n't mine. I asked for XXXX and XXXX to share what information they have proving it is mine. At this time XXXX then deleted the debt. XXXX sent me a generic print out that stated " how we usually investigate ... ''. InXX/XX/XXXX, I sent a certified letter to XXXX telling them that XXXX now deleted the account as " unable to verify '' and again asked XXXX what information they had and could they please share it with me since we all were n't able to obtain any information regarding this said debt. I told them again at this point the collection agency, GLA still has not contacted me.I also asked that they please not send me another generic print out of how " investigations are typically handled ''. Again I got the same generic print out from Equifax which told how they, " typically investigate disputes ''. They sent no information on this debt. XXXX also did n't state which method they used for my debt. In XX/XX/XXXX, I sent a certified letter to the collection agency, GLA Collections in XXXX, KY and asked them to send me any and all information they have on file regarding this debt. I told them they need to delete this false account from my credit report if they can not prove because I have no knowledge at all of this debt and I have never heard of the company listed with them on the credit report as the " original creditor ''. I asked for proof that this is my debt and that I am the responsible party. I also asked them what the " services '' were which I am being charged. I questioned them on why they have never contacted me.They sent me a white sheet of paper ( a print out ) that said the name of the original creditor ( XXXX XXXX XXXX XXXX ) but did n't give any contact information for them, not even a city and state. I XXXX and found three companies in three different states who are using this business name. The print out also had the following on it, " {$240.00} amount owed, date of service " XX/XX/XXXX ''. THAT 'S IT! It did n't state the address of the service, nor what the service ( s ) were, nor who authorized the service. I am none the wiser on this debt because the print out from GLA Collections gave me nothing new that is n't already listed on the Credit Report for XXXX. Two weeks ago, I filed a complaint with the BBB XXXX Better Business Bureau against GLA Collection in Louisville, KY demanding more information on this debt. To date, I STILL have n't heard from them at all. I am sending them yet another certified letter tomorrow trying to get the address and contact information of the original creditor ( XXXX XXXX XXXX XXXX ), the service ( s ) rendered, the address of service ( s ) ( was it a business or a home which the services took place )? And who is responsible for debt ( contract, information on the person who authorized the debt - name? By what means did they request the service? Was it a letter? An email? A phone call? A verbal request in the XXXX` street ''?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-17

Noblesville, IN

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2017-10-11

Louisville, KY

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: I first got my debt notice from GLA Collection Company and on the back of the page it asked if I had any insurance information. I filled out the back of the page and never heard anything if they filed with insurance or not. I got another letter saying I owed money. I called and asked if they ran it through my insurance. The guy on the phone XXXX was very rude and told me he was not going to check with my insurance that he did n't have to and it was past the point for that. I then got a letter on XXXX XXXX 2017 that says I have 60 days from the date of this letter to make the payment in full. A week later I got another letter that said I had 10 days to pay and that I need to call this number XXXX. I called the number and again the guy was very rude and told me that I did n't have 60 days I only had the 10. I asked why I got this letter that said 60 days and he said he did n't know and did n't care. I just thought that was very rude and he was just did n't care about working with me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-08

Louisville, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-06

KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I have tried to communicate with GLA on several occasions. I have faxed, and sent certified letters, which were received and signed for. GLA in reporting on my credit report for a bill that I am not responsible for. On top of that, that have ILLEGALLY obtained my XXXX notes to do so. They are violating my XXXX rights and trying to make me pay for a debt that I am not responsible for. Please see attached.
Company Response: Closed with explanation

Timely Response

2017-10-06

KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I have tried to communicate with GLA on several occasions. I have faxed, and sent certified letters, which were received and signed for. GLA in reporting on my credit report for a bill that I am not responsible for. On top of that, that have ILLEGALLY obtained my XXXX XXXX to do so. They are violating my XXXX rights and trying to make me pay for a debt that I am not responsible for. Please see attached.
Company Response: Closed with explanation

Timely Response

2017-09-30

Heritage Creek, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-09-17

Lafayette, IN

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-09-13

Tarzana, CA

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: GLA collections has been calling someone else 's phone several times a week leaving voicemails with my name & that it is a collection. I got my credit reports & they are on my credit reports for the following : XX/XX/XXXX for {$1200.00} XX/XX/XXXX for {$280.00} XX/XX/XXXX for {$140.00}. I sent GLA Certified letters asking them to remove them from my credit report & XXXX if these debts are mine on XX/XX/XXXX. They only sent itemization of the accounts & nothing else on XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2017-09-08

KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I was seen for a dental procedure in which I paid the full amount before I left the office. I was not allowed to have the procedure unless I paid for it in full before leaving the office. Months later I received a bill and I disputed it in with the provider. The Provider : XXXX XXXX of XXXX. They told me they would write it off. I received the attached paperwork of the write off. Now, GLA has added it to my credit report and once again is damaging my credit falsely with information obtaining illegally. By obtaining my dental records they violated my HIPPA rights to privacy. They also are billing me and adding to my credit a bill that I am and was never responsible for.
Company Response: Closed with explanation

Timely Response

2017-09-07

Houston, TX

Threatened to contact someone or share information improperly

Debt collection: Medical debt

Contacted you after you asked them to stop
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response