GLA Collection Company, Inc
Consumer Complaints
There are over 361 complaints on file for GLA Collection Company, Inc. Dated between 2019-12-06 and 2013-09-05.
Complaints Page 7
2017-09-05
KY
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened to sue you for very old debt
Complaint: I have reached out to this company 4 times in the past XXXX months about validating XXXX debts that are showing on my credit report. There has been no response from this company what so ever. I will attach my fourth letter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-22
Lexington, KY
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-20
Cementville, IN
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: As early as XXXX, I am seeing negative medical collections items on my credit reports as follows : Date of Service : XX/XX/XXXX AMT : XXXX Acct # : XXXX ; XXXX XXXX XXXX Date of Service : XX/XX/XXXX AMT : XXXX Acct # : XXXX ; XXXX XXXX XXXX Date of Service : XX/XX/XXXX AMT : XXXX Acct # : XXXX ; XXXX XXXX XXXX Date of Service : XX/XX/XXXX AMT : XXXX Acct # : XXXX XXXX XXXX-XXXX XXXX The dates above are for medical expenses that were billed to me. The original creditors have since sold the debt to a local debt collection agency, GLA Collections. The amounts disputed have never been verified with me, despite several letters to the 3 bureaus requesting the documentation bearing my signature contracting I owe this debt. Additionally, I have always had some sort of health coverage, whether it was under my father 's plan up through summer of XXXX, where my employer has now covered my insurance consistently through the present. Through corresponding with the credit bureaus and directly with the creditor, GLA Collections, the only documentation they can provide is the date of service along with the provider and amount billed to me on generic computer print out statements, without any description of the service to prove the validity of the charges. As of XX/XX/XXXX, I had also sent a letter to the Privacy Officer of the hospital over these charges in regard to them violating HIPAA when selling my information to a collections agency without my consent or knowledge. Since that correspondence, I still have not received the written communication I requested to verify this debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-10
Mount Washington, KY
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-05
KY
Communication tactics
Debt collection: Medical debt
Frequent or repeated calls
Complaint: Gla collections XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX This company has called me many many times, on my cell phone via automated message stating my full name and my doctor 's name. The above is only a handful of times I 've been called and it never stops. This is a very old debt and I do not wish to be called nor do I like my personal information be given out on my voicemail.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-31
Georgetown, IN
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-23
Clermont, FL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-10
Lewisville, TX
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Complaint: Called by collector XXXX XXXX [ with GLA Collection Co. ( XXXX ) XXXX ] about medical account for XXXX XXXX due to inpatient admission of my daughter, XXXX XXXX ( admitted XX/XX/XXXX - XX/XX/XXXX ). He advised that bills were returned as bad address. We discovered the bills were being sent to zip code XXXX instead of XXXX ( these locations are approximately 400 miles away ). I advised that I would be happy to pay the bill, but required an itemized list of charges to satisfy records requirements for my Health Savings Account. He said he would send them to me, although to date he has n't. However he advised that unless I paid now, this would be reported to my credit file. I told him I need to review the bills and since they were sent to the wrong address at no fault of my own, I am not delinquent. He insisted that unless I paid immediately, my credit would be damaged. He told me he had been working in this industry for 25 years and was certain I was at fault and even if I disputed, it would n't leave my credit report. He then proceeded to inquire about my employer. I contacted XXXX XXXX and took care of the matter with them, paying the bill in full.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2017-06-29
South Point, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I had XXXX XXXX XXXX XX/XX/XXXX at XXXX 's XXXX 's XXXX XXXX in XXXX, Kentucky. My XXXX was approved for this XXXX and I called XXXX to let them know I had received a letter showing my acceptance. I also took the letter to XXXX financial office for them to make a copy. In XX/XX/XXXX I looked at my credit report and found I had 2 accounts from XXXX for non-payment. One was from XX/XX/XXXX in the amount of {$3700.00} from XX/XX/XXXX. The other was from XX/XX/XXXX in the amount of {$520.00} from XXXX XXXX XXXX for my son, who was covered by XXXX at the time of these tests. I contacted the local XXXX office to discuss the account not being paid. The XXXX office printed out paperwork for me to show XXXX of our coverage for these charges. When I took the paperwork to XXXX financial office, they told me XXXX would not pay them because it had been over a year. I returned a couple times and was told there was nothing they could do. I sent my information to XXXX, XXXX, and XXXX. No response from XXXX, XXXX said nothing could be done, and XXXX returned my envelope unopened. I have tried many times to get this settled, but have had no luck.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-28
Lexington, KY
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-28
Anchorage, KY
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: FCRA states information reporting has to be 100 % verifiable and 100 % accurate otherwise the information must be removed under federal law. GLA COLLECTIONS COMPANY has been reporting unverifiable and inaccurate information on my credit which has damaged my credit. I intend to litigate if they do no remove this file from my credit report. I request for them to provide the written contract and physical documentation to support the information they are reporting on my credit report via the CFPB portal. Do not send screenshots. Do not send statements. Send my actual signature on a contract. As this debt is Not mine. <P/>Sent XXXX, XXXX, and XXXX a notarized affidavit signed by the bank. Requesting to be provided proof I consented to the inquiries via FCRA section 609 and 605 as well as the accuracy of this inquiry via FCRA section 623. If you have no proof immediately of any or one, I would like it removed immediately. XXXX, XXXX, and XXXX has refused to provide the proof under the FCRA section 609, 605 as well as the accuracy via FCRA section 623.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-28
Bardstown, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-28
KY
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: FCRA states in section 623 ( a ) ( 8 ) I disputed the information directly with GLA they have failed to provide the method of verification by mail to me of what information they sent to the credit bureaus.I am requ esting for them to provide their method of verification and investigation of this debt I do not owe.
Company Response: Closed with explanation
2017-06-16
Louisville, KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-16
Salt Lick, KY
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-16
Salt Lick, KY
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Kosmosdale, KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with explanation
2017-06-06
Louisville, KY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have XXXX of the same debts but those already should be paid.
Company Response: Closed with explanation
2017-05-29
KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: FCRA states information reporting has to be 100 % verifiable and 100 % accurate otherwise the information must be removed under federal la w. GLA has been reporting unverifiable and inaccurate inform ation on my credit which has damaged my credit. I intend to litigate if they do no remove this file from my credit report. I request for them to provide the written contract and physical documentation to support the information they are reporting on my credit report via the CFPB portal. Do not send screenshots. Do not send medical statements. Send my actual signature on a contract. As this debt is Not mine.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-27
KY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: These debts are not mines. They are being falsely reported to the credit bureau.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: GLA continues to call me and state I owe on XXXX accounts. I listened to them and explained I had insurance for the dates of service. I contacted my insurance carrier and was tol d GLA nor XXXX XXXX XXXX Hospital never billed them and that was all that needed to be done to get them paid. I called GLA and XXXX XXXX XXXX Hospital back and gave them all information to bill the insurance companies. I asked if they could remove these collections from my credit reports since I didnt owe. They stated yes. Not only have they not removed them they have sent them to all XXXX as an updated account.
Company Response: Closed with explanation
2017-05-25
Pryse, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Spruce Head, ME
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-18
KY
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have sent several letters asking this company to verify my debt and they have yet to send over any documentation showing that said debt. They continue to report this debt to the credit reporting agencies which is damaging my credit. I have the right due to the Fair Credit Reporting Act to request this information and be provided with it in a timely manner. If they fail to do so they should immediately have this taken off my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-18
KY
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have sent several letters asking this company to verify my debt and they have yet to send over any documentation showing that said debt. They continue to report this debt to the credit reporting agencies which is damaging my credit. I have the right due to the Fair Credit Reporting Act to request this information and be provided with it in a timely manner. If they fail to do so they should immediately have this taken off my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation