GLA Collection Company, Inc

2017-05-17

Indianapolis, IN

False statements or representation

Debt collection: Medical debt

Attempted to collect wrong amount
Complaint: GLA has been trying to collect on XXXX accounts from XXXX XXXX that I do not owe. XXXX account was for {$100.00} ( which was a XXXX XXXX that my insurance covered ). The XXXX balance was also covered under insurance, but I also made an agreement that in exchange for the check they sent they would delete the {$34.00} balance from my credit reports and show that it was paid in full.
Company Response: Closed with explanation

Timely Response

2017-05-17

KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I never got a bill for the debt of XXXX from original creditor .also added 18 % interest to bill.I only found out when I got my credit reports, contacted GLA collection co.inc.rote them for all medical records, only received the bill with interest added an original creditor name, XXXX XXXX XXXX XXXX , no a dress, a account number. I also read they could only get original amount. their address is GLA collection co Inc, dept. # XXXX XXXX XXXX XXXX XXXX , Ky XXXX .-phone : XXXX .my email is XXXX XXXX XXXX XXXX thanks, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-05-11

Louisville, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I paid a medical bill for my son to XXXX XXXX XXXX XXXX XXXX on XXXX / XXXX / XXXX in the amount of {$350.00}. On XXXX / XXXX / XXXX , I received a bill from a collection agency for the same amount. I have tried contacting the company by phone to remedy the situation.
Company Response: Closed with explanation

Timely Response

2017-05-06

Turners Sta, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2017-05-05

Louisville, KY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-05-04

Lexington, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-05-03

Warren, OH

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-05-03

OH

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: this company PROMISED to take my name off there list ..they keep calling and harassing my pre-paid cellphone i just bought XXXX weeks ago for baseball for my son. They are wasting my minutes by calling for someone that does n't exist. They call many times a day and keep leaving message 's which runs down my minutes. I have told them wrong number and they continue
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-26

London, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

Lexington, KY

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-24

KY

False statements or representation

Debt collection: Medical debt

Attempted to collect wrong amount
Complaint: This company does not have a contract with me. This is not a valid debt. NO CONTRACT. This is a violation o f HIPAA as well as the Fair Credit Reporting Act. After viewing a copy of my credit report, I noticed a collection account placed on my credit report from GLA Collections. Additionally, I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I did not give permission to any of my current or prior medical providers to release any of my medical information to a third party. I am aware that the HIPAA does allows the release of limited information about me but anything more is to only be revealed with the patients authorization. Therefore, my request is twofoldvalidation of debt and HIPAA authorization. Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. XXXX XXXX XXXX XXXX needs to send this information to me for review, accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the FDCPA. Please note that withholding the information you received from any medical provider in an a ttempt to be HIPAA compliant can be a violation of the FDCPA because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt. Additionally, any reporting of this debt to the credit bureaus prior to allowing me to validate it is a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agency. I will await your reply with above requested proof. Upon receiving it, I will correspond back by certified mail. Dates : XXXX amount {$140.00} XXXX amount {$240.00}
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-20

Ankeny, IA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Warren, OH

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2017-04-18

Indianapolis, IN

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-04-17

Princeton, KY

Improper contact or sharing of info

Debt collection: Medical

Talked to a third party about my debt
Complaint: i have XXXX insurances. they did not file to XXXX insurances
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-12

Heritage Creek, KY

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Sanders, KY

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: Also, I did dispite this I have no contract with them and they will not send a written repayment aggreement. This need to be removed from my credit since I can not repay them If they will not do it in writing.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-10

Cambridge, KY

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-06

Mboro, TN

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-04-04

Louisville, KY

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: GLA Collection was suppose to report that debt on my credit bureau that info on credit file was incorrect. I spoke to a representative and they never reported that the info was incorrect. This is the letter I received from them
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-04-03

Bellewood, KY

Credit reporting company's investigation

Credit reporting:

Investigation took too long
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-03-30

Louisville, KY

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-03-30

KY

Incorrect information on credit report

Credit reporting:

Account status
Complaint: I have a XXXX medical card that was suppose to pay off any medical bills past or present in full and I have numerous bill from hospitals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-03-29

Lexington, KY

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Complaint: Submitted settlement offer letters paying GLA Collections the full balance of my collection accounts totaling up to {$380.00} on XXXX. Received a call today stating that they would not accept the payments due to not being the full amount, although those were the total balances reporting to my credit report. Followed up with a supervisor who then told me the actual amount has increased to XXXX dollars in full. He also told me submitting a total of {$620.00} would settle the accounts although he just stated they do not take settlements. My credit report that was pulled on XXXX/2016 is reporting separate balances of {$150.00}, {$110.00}, {$56.00}, and {$56.00}. In the settlement offer letter submitted i stated if they do not accept the payment to submit the money orders/payments directly to me which they have not done. Please advise.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2017-03-21

Lexington, KY

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response