GLA Collection Company, Inc
Consumer Complaints
There are over 361 complaints on file for GLA Collection Company, Inc. Dated between 2019-12-06 and 2013-09-05.
Complaints Page 3
2019-04-04
KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: I have two insurance companies since XXXX. Both cards were submitted at the time of service. After my first insurance pays State XXXX picks up what is left. Ive contacted the credit bureau many times over these bills and I get the same reply every time its too late to bill for these charges. It isnt my fault that they didnt bill the insurance companies properly. They have a charge from XXXX and the same reply its too late to bill the insurance. Im XXXX and on a very limited income. I would and do pay my bills I owe but all these XXXX charges arent my responsibility. I hope you can help with this situation. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-27
Louisville, KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: This collection agency popped up on my credit report on XX/XX/20/17 and I have been disputing this with them every since then. I sent them a HIPAA verification letter as well as a debt validation letter that they have not responded to. This is not a debt that I owe because I had health insurance that was not run or charged at that time and I have told this collection agency this as well. They need to remove this from my credit report and update with the bureau 's immediately especially since they are not responding to my letters.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Devon, KY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-18
Hillsboro Bch, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-18
Burnet Woods, OH
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-13
St Heights, MI
Written notification about debt
Debt collection: I do not know
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-12
Louisville, KY
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-07
Frankfort, KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-05
Louisville, KY
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-04
KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: I have contacted GLA on numerous occasions via mail and certified mail and they refuse to acknowledge me or any wrong doing. They are reporting to my credit reports a collection for a bill that was never billed to me. I have never received a bill from this provider and given the opportunity to pay. They have illegally obtained my name from this provided and have violated my HIPPA rights. I would like to see my signed signature stating I have released these records to this company to pursue payment. I have disputes through the credit bureaus and they have also refused to remove from my reports.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-22
Nappanee, IN
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: GLAis continuing to report a item on my XXXX report that is fraudulent. The item is currently under investigation with the FTC, yet XXXX is still attempting to break FCRA guideline by reporting the fraudulent item on my XXXX report.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2019-02-21
KY
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: I don't know who XXXX XXXX XXXX is? But GLA verified this collection twice. I also mailed a direct letter to XXXX, XXXX XXXX XXXX, but no response to my questions. I thought the furnisher had 30 days to respond to a direct dispute?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-01-30
Lexington, KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: I paid the debt over the phone with my credit card and these crooks still reported it as unpaid to the credit company!!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-01-30
Lexington, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have paid this debt off and this company still reported it to the credit companies as unpaid account.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2019-01-23
KY
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: Hello, My name is XXXX XXXX XXXX ( at that time my name was : XXXX XXXX XXXX XXXX. I changed my name because i got married ). I have XXXX babies and the XXXX of XXXX of them were covered by the government insurance because of my low income. When my XXXX baby ( XXXX XXXX XXXX XXXX ) was born in XX/XX/XXXX, at XXXX XXXX Hospital at XXXX, kentucky, he got certain medical issue and the hospital kept him fews days to make him better. the hospital charged me for that while i was covered by the insurance. I went to the hospital to complain for that issue and they contacted the insurance company and they told me that everything was ok and i dont have to worry about that. They fixed some bills but fews months later i noticed that they fixed everything except one. They told me they Will fix it also but unstead i got collection mark of XXXX $ from GLA collections ( XXXX XXXX XXXX ) on my credit report a until now. I called them to explain that it was a mistake they told me they can not do anything to remove that. I dont know what to do and that situation affect my credit score because i have a derogation mark.
Can you please help me.?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-01-03
Highland Park, CA
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-01-02
Mount Holly, OH
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: Collection item added to my credit report in XXXX or XX/XX/XXXX. For XXXX dollars from XXXX hospital but now with GLA collections. I spoke with GLA in the fall XXXX and the CS said he would send me information about the debt. They had the wrong address and I had received nothing in the mail and no phone calls. He said it was from an emergency room visit in XXXX. It wasnt me! I have insurance and nothing was on my insurance either. After not hearing back, I wrote to them with the last 4 digits of the account number that I had from my CBR, my DOB, address and last 4 of my SSN. They sent me back a letter saying they couldnt find an account.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2018-12-16
Greenup, KY
False statements or representation
Debt collection: Medical debt
Indicated you were committing crime by not paying debt
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2018-12-12
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-12-04
Louisville, KY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-26
Fort Stockton, TX
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-16
IN
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: This debt was paid to XXXX already and should not have been sent to collections. I confirmed with XXXX that my account has no pending charges and that I have paid in full. GLA Collection Company, IN, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, KY XXXX, reported falsely to XXXX that I have an account in collections. I filed a dispute and they lied to XXXX and said that the debt is being reported correctly. It is not being reported correctly. They did not investigate that this debt is not valid. They falsely claimed the debt is valid to XXXX.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2018-10-27
IN
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: GLA Collections is trying to collect 3 medical debts from XXXX XXXX Hospital, but I had Medicaid at the time of each visit. The dates were : XX/XX/XXXX in the amount of {$370.00} XX/XX/XXXX in the amount of {$150.00} XX/XX/XXXX in the amount of {$330.00} My Medicaid should have paid for this, so I don't understand why they're trying to make me pay. Please fix this or help me understand what's going on. Thank you!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-27
Reynolds Station, KY
Communication tactics
Debt collection: Medical debt
Used obscene, profane, or other abusive language
Complaint: GLA Collection company called me on XX/XX/2018 at XXXXXXXX XXXX and said that becuase I did not hang up the phone I must be XXXX XXXX and that if I did not pay them {$180.00} tonight I was going to face a lawsuit seeking summary judgement.
I am not the person they are looking for
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2018-10-26
Atlanta, GA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: I HAVE SENT DISPUTE LETTERS STARTING FROM XX/XX/XXXX AND THESE ACCOUNTS HAVE NOT PROVEN ANY DEBTS THATS ARE OWED.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation