FIFTH THIRD FINANCIAL CORPORATION

2018-07-16

Plymouth, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: 5/3 Bank severely mismanaged my escrow account causing a deficient of {$3700.00}. They bought out my mortgage in XX/XX/XXXX. They mismanaged the property taxes for my property for XX/XX/XXXX. They said they thought my property taxes were {$330.00} when in turn they were paid the previous year as {$2400.00}. My prior mortgage company paid the appropriate taxes the year before but they said they had no idea what the correct amount was for. How could this be? I have had numerous mortgage companies buy out my mortgage for 15 years and have never had this issue before. They also did not even pay my mortgage insurance when it was due in XX/XX/XXXX. I had to pay it so it would not lapse. This company mismanages and does not treat its customers fairly!!!! DO NOT GET A MORTGAGE OR DEAL WITH THIS COMPANY!!!
Company Response: Closed with non-monetary relief

Timely Response

2018-07-16

Taft, OH

Other transaction problem

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with monetary relief

Timely Response

2018-07-15

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I opened a new account with Fifth Third last year. I started depositing checks to my new Express account before I opened a Money Market. I am a smart person and understood the process, perfectly. I never once slid the bar across the app to choose " i need immediate funds '' because there was no need for immediate funds. This bank charged me three times for a total of XXXX dollars, XXXX dollars each, and this is not right. I did not chose this and have saved videos on my phone to prove it. I have tried to contact the bank but they don't reply except for a form letter. I am a XXXX person on a limited income but that doesn't affect my brain. I know what I did and what I didn't do. I am very highly technical and did not make a mistake. This is a glitch in their system and they refuse to help.
Company Response: Closed with monetary relief

Timely Response

2018-07-15

TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Fifth Third purchased my mortgage. I have made timely payments for four years without incidence. They are auto-debited this payment from a checking account at another bank. I was on back to back business trips ( I am a busy professional with an excellent credit rating ) and did not monitor the checking account balance. I made a stupid, bad mistake and did not closely monitor my checking account balance on this one account that I maintain this mortgage to be auto debited from. Because of this, Fifth Third Bank reported me to the credit agencies and will not redact. And I made every effort to pay, once I found out through a snail mail letter Fifth Third sent me. I was prohibited from paying because Fifth Third is so antiquated that they offer no auto payment thru the phone unless you have other accounts there. And you can not start an account online. Their business office has no extended hours ( this was the weekend after the XX/XX/XXXX ). But on top of it all, their CSRs, in between their candid remarks about the terrible software they are made to work with, told me out and out falsehoods about additional automatic withdrawals, no penalties -- and also neglected to tell me information that an additional auto-debit just the day before had crossed with my deposit to my checking account compounding the situation! I didn't know until I received a call from Fifth Third on XX/XX/XXXX and immediately got my account up to date on the same day. NONE of this had to happen if they had 21st century banking policies. They purchased a mortgage with a borrower that is outside of their service area and they have no online means of servicing this borrower unless accounts are set up during normal business hours something I also attempted to do. I attempted all due diligence. Fifth Third 's policies are antiquated, punitive, and do not have the consumer -- or their best customers -- in mind. Their online ratings are awful. On most social media sites there are hundreds, if not thousands of poor ratings. Please help me by asking them to redact the reporting of my late payment to the credit agencies. I tried everything I could to pay this bank. I was met with sub-par online services and mis-truths from their CSRs. This was my first infraction, and Fifth Third Bank gave me no other alternative paths to pay my mortgage, and they still reported me. I am not alone from mistreatment by this bank. It's easy to fix : please ask them to redact those reports. On the bottom of their letters it always says, " Thanks for choosing Fifth Third Bank ''. Well, I didn't chose them. They chose ME by purchasing my mortgage, and I'm in an area they do not service. To Fifth Third : Don't report me to a credit agency when I try to make a super fast payment because I messed up if you don't offer me 21st Century banking services. And you don't talk to customers outside of business hours. Invest in the most minimal services of your competition. I have written to XXXX XXXX XXXX of Fifth Third and intend on writing to the Federal Reserve and State of Ohio Department of Commerce as well. Thank you. NOTE : Please do not share the attachment with the public as it may contain personal information.
Company Response: Closed with monetary relief

Timely Response

2018-07-14

Columbus, OH

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: I received a Fifth Third Bank promotion to open a checking or savings account with the following rules to qualify on the offer I received for the checking account : 1. To receive the {$250.00} promotion, customer must open a new 5/3 checking account, reach a balance of {$250.00} within 45 days of the account opening and maintain the balance for 45 days from the date of the balance required is reached. When I took my son in this morning to open his first checking account ( XX/XX/XXXX ) the personal banker told me that I also have to sustain a {$1500.00} balance between checking and savings. Nowhere on the promotional card I have does it say this. When I pointed that out to the banker and said this is a lure to get people in the door, she said yes it is! I still have the promotion card with the offer code XXXX
Company Response: Closed with explanation

Timely Response

2018-07-13

Harsens Is, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/XXXX, I deposited a check for {$5000.00} into my Fifth Third Essential Checking Account. I only had {$2000.00} dollars in the account prior to this deposit. Rather than hold these funds for six days ( which is the length of time stated in their Reg CC Hold Procedure ) to verify that the check was legitimate, Fifth Third Bank made those funds available the very next business day, XX/XX/XXXX. This out-of-state check ended up being fraudulent from an account that was closed over a year ago, so Fifth Third penalized me the full amount on XX/XX/XXXX because I had already spent {$4000.00} dollars from this account. On XX/XX/XXXX, I called Fifth Third headquarters and notified them of the situation. A representative I spoke to at approximately XXXX named, XXXX, notified me that the issue was not my fault and that the branch shouldve held the check before depositing the funds into my account. Fifth Third failed to follow their own Hold Procedure, which would have prevented this problem from happening in the first place, and that is why I am submitting this complaint.
Company Response: Closed with explanation

Timely Response

2018-07-13

Blue Ball, OH

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-07-13

Chillicothe, OH

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-07-13

Hooksett, NH

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation

Timely Response

2018-07-12

Itasca, IL

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: On XX/XX/2017 I sent a XXXX payment for {$1100.00} to my landlord through my bank fifth third. A week later my land lord asked for a late payment as they never received the amount. For almost 1 year I have been chasing this down with my bank and XXXX to find my funds as my bank only tells me they have been " delivered ''. They were never sent to my land lord and I have not been able to locate these funds. My bank only tells me that they can't do anything else as they as showing that in their system even though no one has t he funds. I opened numerous cases with no resolution and my bank finally said they had to close the cases because of FDIC regulations This has gone on for so long and I really need to find my funds! Please help!
Company Response: Closed with explanation

Timely Response

2018-07-12

Aliso Viejo, CA

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with non-monetary relief

Timely Response

2018-07-12

Daytona Beach, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-07-12

Brownstown, MI

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-07-12

Chicago, IL

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2018-07-11

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-07-11

Marion, OH

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2018-07-10

Barrington, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with non-monetary relief

Timely Response

2018-07-09

Bellewood, KY

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2018-07-08

Naples, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-07-07

Columbus, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX, Fifth Third Bank took over servicing of our mortgage loan for a property located in XXXX XXXX XXXX, XXXX. Fifth Third Bank contacted us for insurance information. We informed Fifth Third Bank that because we had just refinanced the mortgage within the year and insurance was validated in the mortgage process, the information was already in our file. We also warned Fifth Third Bank to not force-place insurance for the reason that the insurance was in force and was already in the servicing file. If in the transfer of servicing Fifth Third Bank 's file was incomplete, that is not our ( the consumer 's ) problem. Three separate telephone calls were made to Fifth Third Bank regarding the insurance. Today,XX/XX/XXXX, we received a letter dated XX/XX/XXXX stating insurance was force-placed on our property in the total amount of {$1600.00}. Today we called Fifth Third Bank stating for the FOURTH time that we already have insurance and that the insurance information is already in the servicing file. We notified the person on the telephone that we are prepared to sue and that we will be filing a formal complaint. This is that complaint, along with one we will file with the OCC. We will NOT pay the force-placed insurance. The failure to transfer servicing information is not our problem and should not be our inconvenience. Both of us ( owners ) are bankers by trade and one of us owns a mortgage company. We are well-aware that this is a servicing matter. The information on the XX/XX/XXXX notice is as follows : Fifth Third Bank, its successors and/or assigns, XXXX, XXXX XXXX XXXX, XXXX, MN XXXX ; Account for XXXX XXXX XXXX, Account XXXX for property located at XXXX XXXX XXXX [ spelling corrected ], Unit XXXX, XXXX XXXX XXXX , SC XXXX. We contacted Fifth Third at approx. XXXX XXXX eastern time for the fourth contact today, XX/XX/XXXX. We supplied the insurance information today, despite the fact they already have the information in the loan file that is under one year old only because this is the FOURTH contact. This is their problem, not ours, but they made it our problem because they are lazy and/or inept.
Company Response: Closed with monetary relief

Timely Response

2018-07-06

Clarksburg, WV

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-07-06

Colfax, IN

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: I have had my phone number since 2010. I have been getting collection calls From Fifth Third Bank I believe for a collection. They call every day almost and have been doing it for well over a year. I have asked two separate people that I have no clue who these women are and to stop calling but it just continues ...
Company Response: Closed with non-monetary relief

Timely Response

2018-07-06

Foothill Ranch, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: On XX/XX/2018, I used ATM machine at XXXX XXXX XXXX, my debit card is from XXXX, the ATM machine is from Fith Third Bank. When I withdraw cash, I was given the message that there would be charge for transaction fee, I accepted and continued the transaction of withdrawing. However I checked my bank of account next day, I found 4 unrecognized fees, it said " BAL INQ 1 TERMINAL DRIVE FEE ''. Every fee {$2.00}, totally {$10.00} Then I finally knew that I was charged four times just because I checked balance three times and one time failed to withdraw because of withdrawal limit. By the way, even on the receipts, there are no anywhere that mentioned there would be this charge for balance inquiry. I did not know there would be fees for balance inquiry and even failing to withdraw. This is absolutely misleading consumers and cheating consumers. I have the receipts in hand now if you need.
Company Response: Closed with explanation

Timely Response

2018-07-05

Wonder Lake, IL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Message to XXXX involves a mortgage from 5th 3rd, the problem that I'm having is back in XX/XX/XXXX I paid enough down on principle to wear PMI should have fallen off of the mortgage. I kept looking for about 3 or 4 more months the PMI or FHA insurance never came off of the mortgage, so did a little more research and I am told now that I have to write a letter stating the removal of PMI from my mortgage. I wrote the letter in XX/XX/XXXX and still in XX/XX/XXXX PMI FHA insurance is still on my mortgage it has not been needed since I reached the 20 % of loan total value from original fair market purchase price in XX/XX/XXXX. Why am I still paying PMI FHA insurance on something that hasn't been necessary since XX/XX/XXXX I should have been reimbursed or a credit towards principle.
Company Response: Closed with monetary relief

Timely Response

2018-07-03

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response