FIFTH THIRD FINANCIAL CORPORATION

2018-08-06

N Riverside, IL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-08-06

Cortlandt Manor, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XXXX XXXX and 5th Third Bank have defrauded my XXXX Account of {$340000.00} and confirmed by XXXX XXXX and I was defrauded by 5th Third Bank of {$140000.00} by having these monies crawled back stating unauthorized. This will be proven that both banks have insider people at the banks relinquishing individuals accounts as stated by XXXX XXXX who admitted on a recorded call since I am in New York and this perpetrator has now blocked my calls from further engagement after acknowledging same. I am sure the FBI or any federal agency can track this down and question him and his phone number XXXX as was previously identified in my Summary of Deposit Returns enclosed. XXXX XXXX with the help of XXXX XXXX without my knowledge enrolled an account from 5th Third bank in the amount of {$140000.00} on XX/XX/2018 with Account No XXXX being the last 4 digits with confirmation code XXXX pay me my monies that was owed to me. They paid my monies only to show the money and then pulled the money back. I was unaware of the circumstances but in the past several weeks having to speak to XXXX who now has been sentenced to Securities Fraud and trying to still befriend him so perhaps he would make restitution on this. He then either got scarred but now I was able to communicate with XXXX XXXX which as stated above was recorded. What was extracted from these conversations and shared with XXXX XXXX from XXXX, is that they have business partners in these banks to perpetuate various bank crimes I am now bringing in 5th 3rd bank into this alleged scam since this appears to be a conspiracy that now includes XXXX and 5th Third bank and XXXX. This shows that the banks security has been breached by insiders at the bank and XXXX XXXX had stated they have business partners within these banks that give them individual bank information and that is how they paid me my monies that are due me. Perhaps this is also money laundering. They enrolled several bank accounts on my XXXX Account to pull down money from those accounts and put on my XXXX account to pay me back for monies that are due and owed to me and my corporations. With XXXX Bank there was a third-party verification, however with 5th Third Bank they just enrolled and then pulled back the money after showing that the monies were there. With 5th Third Bank XXXX XXXX told me that XXXX XXXX had instructed him to return the monies to XXXX XXXX. XXXX XXXX XXXX has been charged with Cryptocurrency fraud by the US Commodity Futures Trading Commission. As explained by XXXX XXXX they have business partners in the banks that provide this information on various bank accounts. This is ILLEGAL. They have paid monies that are owed and due me with stolen money from other peoples bank accounts. They owe me this money and now have used stolen monies as far as I understand this and by defrauding the bank and me the banks have errors and omission insurance to make restitution to me. This is FRAUD and I am a consumer should not be responsible in any way due to banking rules and regulations. Also, now that this is not an isolated situation but now has happened with two banks of XXXX and 5th Third Bank in addition to fraudulent documents that were submitted to XXXX this is a complete SCAM. I expect that 5th Third bank, XXXX and XXXX will all collaborate on this and return monies back to my account for rightful debt that is owed me and that a Crime investigation should take place on how these banks are being defrauded internally by their own personnel. As a XXXX, I do not think you want me to go to the media and expose this that these banks have inside people in their banks robbing their clients monies. With XXXX XXXX after third party verification was performed and acknowledged on two separate occasion 10 days later the monies were crawled back stating unauthorized transaction XXXX XXXX as stated above whom I spoke with acknowledged that she would make full restitution with XXXX on the phone. However, even though this is still an on-going investigation, XXXX is and will be found responsible for complete payment of XXXX. Subsequently, now that I have researched this further and XXXX XXXX acknowledged that this is happening in all of these banks, this is a conspiracy to defraud the banking system and therefore their various account holders. I am not an account holder at XXXX or 5th Third Bank and these crimes were cybercrimes. I insist on all my monies back and will do everything in my power, go to the FBI, Banking authorities, media etc. to exploit and educate the consumers about the fraud taking place at these banks. IF my monies are not returned to me, I will take this to a higher level.
Company Response: Closed with explanation

Timely Response

2018-08-06

Lk Buena Vis, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: I gave my daughter {$160.00} to deposit in my account at the ATM with my debit card acct : # XXXX, however, she went to the drive-through window. Even though she did not have a deposit slip the teller took the deposit, there are two accounts, but the teller placed the money in the wrong one, which causes the account to go in the negative when my XXXX XXXX XXXX check presented to the account. I discovered the problem on XX/XX/2018, and contacted the bank immediately, the funds were transferred to the correct account by the bank rep : however, they refuse to return the {$37.00} overdraft fee. I would be very appreciative if you could assist me in recovering this fee. Thank you in advance. XXXX XXXX
Company Response: Closed with monetary relief

Timely Response

2018-08-06

Elgin, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-06

Syr, NY

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with monetary relief

Timely Response

2018-08-04

Birch Run, MI

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I was a teller at a bank years ago so I am aware of how they process transactions. The credits are processed before the debits. For example, if you have an overdraft fee that is pending but hasn't posted to your account and you make a deposit that same day the fee should fall off. Just like sweeping funds from an overdraft protection account. A few months ago I made a deposit while the fee was pending and they charged me without regard. I reported them to the Federal Reserve and just recently got a refund after all this time. But then the same scenario happened again earlier this week. I know this goes against the banks precepts and since I know that the majority of a bank 's revenue is made with fees, this seems to be fraudulent and should be addressed. I have been with this bank and prior to this, my former employer was another large institution. This is definitely atypical.
Company Response: Closed with explanation

Timely Response

2018-08-03

Warrenton, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2018-08-02

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: The bank is not upholding policies in regards to when a customer filed a claim against an unauthorized transaction.. in my opinion I believe the Fifth Third Bank discriminate against customers especially myself.. I was told one thing over the telephone however going to the branch its a different story ...
Company Response: Closed with explanation

Timely Response

2018-08-02

Goodison, MI

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-08-01

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-08-01

Blairsville, PA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with non-monetary relief

Timely Response

2018-08-01

Ocklawaha, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I have an XXXX Checking account with 5/3 Bank. This account does not allow overdrafts, nor will it charge overdraft fees. On XX/XX/2018, 5/3 Bank allowed 2 different companies to debit my account totaling {$1400.00}, when there were no funds in the account at all. To top it off, I have nothing to do with either company that charged me, and the transactions are fraudulant. 5/3 Bank PAID all 3 transactions, even though there isn't overdraft coverage, and they game me a hard time filing a dispute with them to get my funds back. I requested that they give me my funds back and file a dispute, and they gave me a hard time. I am having to travel due to a family illness and needing to take care of a family member over 800 miles away and can not until I get my funds back. It is possible that I not get to see this family member before they pass as 5/3 Bank has refused to expedite me getting a " provisional credit '' back for those funds, and advised me they can not give me a timeframe for if and/or when I will see my money again. I contacted the Office of the President, who then advised me it could still take DAYS to get my money back and that they can not control how slow/fast other departments work. No one at 5/3 Bank can advise me why they PAID transactions without funds being present in the account, especially since there isn't overdraft protection on my account. Even if I wanted to add that coverage, I can not as the specific account I have DOES NOT ALLOW OVERDRAFT COVERAGE. They LITERALLY gave my money away when they weren't supposed to and threw a fit with me when I wanted to dispute the transactions. Now, I may never get to see my family member alive again because they did this.
Company Response: Closed with explanation

Timely Response

2018-08-01

Charlotte, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2018-08-01

Miami, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-31

Etna, OH

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with non-monetary relief

Timely Response

2018-07-31

Norcross, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-07-31

PA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Complaint: I used a balance transfer offer that had to be posted by XX/XX/XXXX. I deposited it in my checking ( {$7100.00} ) ( XXXX XXXX ) XX/XX/XXXX. XXXX XXXX says Fifth Third was notified on Monday ( XX/XX/XXXX ) and Tuesday ( XX/XX/XXXX ) that the balance transfer check was deposited. Fifth Third acts like they received nothing. I feel it is their intention to stall it off till XX/XX/XXXX. At that time they could get out of the deal AND charge me {$240.00} transfer fee for a 21 % cash advance. The " customer service '' operator at Fifth Third said that sometimes it may take 2 weeks for confirmation. Ridiculous, it is not XX/XX/XXXX!!.
Company Response: Closed with explanation

Timely Response

2018-07-31

Dayton, OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-07-31

Doral, FL

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2018-07-30

Cleveland, OH

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2018-07-30

Holland, MI

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2018-07-29

Cleveland, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-07-28

Lk Buena Vis, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: On Friday XX/XX/XXXX I went to the Fifth Third Bank location at XXXX XXXX XXXX XXXX XXXX, XXXX, Florida XXXX and completed a HELOC application with XXXX XXXX. The loan process was unusually slow as I didn't get assigned a loan specialist until XX/XX/XXXX. My loan specialist name was XXXX XXXX the initial correspondence between myself and XXXX XXXX came on XX/XX/XXXX with him requesting that I provide him with XXXX 's from both of my businesses for years XX/XX/XXXX and XX/XX/XXXX also the mortgage payment from my investment property. I provided both documents the following day XX/XX/XXXX. Shortly afterwards I received an email from XXXX XXXX saying that he had finally submitted my application to underwriting two weeks after completing it inside Fifth Third Bank on XX/XX/XXXX. I didn't hear anything from Fifth Third Bank or my Loan Specialist for an entire month so on XX/XX/XXXX I sent an email to XXXX XXXX which I CC 'd XXXX XXXX asking her if she heard anything about my loan. She replied the following day saying that she had received an appraisal for my home and that it was currently being reviewed by the underwriter. Red flags immediately went up because when I placed my application with Mrs. XXXX she requested that a full appraisal be done because of the extensive renovations and upgrades that had been done on my home within the last five years. Up until that point no appraiser had been inside my home so I was skeptical and confused when I was told the full appraisal had been completed and that now it's in underwriting. On XX/XX/XXXX I received an email from XXXX XXXX saying that I had a lien on my home for {$42000.00} and that unless I showed proof the lien has been paid in full they would have to use the HELOC to pay off this lien at closing. Furthermore he said he would need to hear from my by XX/XX/XXXX or I will be turned down for the loan. I was initially surprised by two things the first being that I had a closing date and the second being I had a {$42000.00} lien on my home. I immediately contacted the lien holder to get further clarification they provided me with a payoff amount of {$5300.00} which I personally hand carried to the Fifth Third Bank location on XX/XX/XXXX where I submitted my loan. The gentleman made copies and uploaded the document to my file. I didn't hear a peep from anyone for another three weeks so on XX/XX/XXXX I sent an email to Mrs. XXXX requesting to know the status of my loan. She replied that the appraised value came back at {$350000.00} she also informed me that she had let upper management know that a full appraisal was not completed by the initial appraiser and that she had requested a full appraisal when she submitted my loan application. On XX/XX/XXXX Mrs. XXXX asked if I can send over three pictures of substantial upgrades performed in my home. I provided her with a picture of my kitchen which cost approximately {$42000.00} to remodel my kitchen with custom floor to ceiling cabinets, island and granite countertops as well as brand new appliances. The second picture was a picture of my solid oak and wrought iron custom staircase which match the stain on my custom cabinets. The last picture I sent her was a picture of my bathroom completely remodeled with marble shower from floor to ceiling as well as a 7ft glass shower, custom mirrors, marble counter tops as well as custom cabinets. On XX/XX/XXXX I received a phone call from a appraiser who told me that he hired by Fifth Third Bank to come inside my home to document upgrades inside and outside of my home that were not there when I initially purchased the home. We set a date of XX/XX/XXXX as a good day for him to document my upgrades. He documented a upgraded in ground spa, 1,000 square foot screened patio with brick pavers, custom staircase, totally remodeled kitchen, totally remodeled master bathroom, totally remodeled half bathroom, totally remodeled upstairs bathroom as well as an ADDITIONAL fifth bedroom which was also added. After documenting all of the upgrades I received an email from Mrs. XXXX saying that unfortunately the additional bedroom as well as the numerous other upgrades didn't add any value to my home so the initial appraised value of {$350000.00} will not change. I was in shock and disbelief I immediately drove to the Fifth Third Bank location to view the second appraisal. Before I turned over the first the page I noticed that the square footage and the bedrooms of my home are incorrect. They had my home listed as a four bedroom two and one half bath with only 2,601 square feet. When my home is actually a 5 bedroom two and one half bath with 2,844 square feet. Mrs XXXX said she let management know that she didn't have much faith in the second appraiser seeing that he didn't even have the correct amount of bedrooms or square footage. Management told her the correct square footage and bedroom count still wouldn't change the appraised value. I was at a loss for words especially when I found out that the appraiser used two homes with the lowest sales prices in my neighborhood compared to the two homes with the highest sales price in my neighborhood. Even though the way my home appraisal was conducted was a travesty. Not to mention Fifth Third Bank would not add value to my initial appraisal after documenting extensive upgrades and remodeling done on my home. The payoff on my home is only {$290000.00} which means I still have {$65000.00} in equity using the low ball appraisal of {$350000.00} that was provided. Can you believe I was still denied the HELOC with the reason stated " Value or type of collateral not sufficient '' for not being approved for the loan. Isn't the entire premise of a HELOC is for the home being collateral? How is {$65000.00} in equity not enough for you to offer me absolutely zero line of credit with an XXXX credit score. My opinion is that my case is the poster child for discrimination!!!
Company Response: Closed with explanation

Timely Response

2018-07-27

Lorain, OH

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2018-07-27

Del Sur, CA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response