FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 51
2018-07-27
Columbia, TN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2018-07-26
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-07-26
Visalia, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2018-07-26
New Bern, NC
Closing on a mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-07-25
Green Valley, NV
False statements or representation
Debt collection: Auto debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2018-07-25
Rockford, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-07-25
Corralitos, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-07-24
Taft, OH
Closing an account
Checking or savings account: Other banking product or service
Funds not received from closed account
Complaint: Re Fifth Third Savings & Checking Accounts : I used a XXXX coupon to open checking & savings accounts with Fifth Third Bank. The initial communication took place over the phone on XX/XX/2018, providing the " offer code '' from the XXXX coupon. The XXXX coupon ( attached ) offered {$250.00} for opening a savings and {$250.00} for opening a checking, with specific terms. I completed the paperwork, sent the funds on XX/XX/2018, account was opened XX/XX/2018. On XX/XX/2018, I visited the branch at XXXX XXXX XXXX, XXXX ( XXXX ) XXXX. I spoke with XXXX XXXX, Manager, to close my accounts. Mr. XXXX processed the request with a cashier 's check for {$15000.00} : {$15000.00} initial deposit into savings ; {$250.00} initial deposit into checking, and {$250.00} to fulfill 1/2 of the XXXX XXXX offer. This was {$250.00} short based on the offer " get {$250.00} when you open a Fifth Third checking account '' plus " get another {$250.00} when you open a Relationship Savings Account. '' I unequivocally met offer qualifications but Mr. XXXX could not explain or resolve the deficiet. He stated the " paper '' received when the account was opened was required. I asked him if there were other " screens '' to view to validate my offer. He said " no, there is just one offer code stating {$250.00}. '' On XX/XX/2018, I provided the " paper '' and coupson. Mr. XXXX stated he had to process my issue through the disputes channel. XX/XX/2018, Mr. XXXX informed me the issue was resolved but required a Regional Manager sign-off. I later received an email stating the funds were approved for deposit into the account.
On XX/XX/2018, I went to the branch. I received the {$250.00} and closed the accounts.
My concern is there is an internal, purposeful process to reduce the liability owed to customers. The {$250.00} deposit for opening the savings should have been deposited after the deposit of {$15000.00} was maintained for 90 days in additional to meeting terms specified for the checking account. This deposit did not occur even though all conditions were met. Worse yet, Mr. XXXX had no means to validate I was owed the {$250.00} UNLESS I provided the paperwork ( attached ). I believe this is a form of theivery. The {$250.00} were my funds once I met the terms ; yet, the funds were refused unless I did the footwork to prove the funds were due.
I submit this complaint so if this occurs to others who also submit complaints, the bank can be held accountable for not meeting it's obligation unless and until the member proves their standing. I should not have had to prove the funds were mine. If I had misplaced the paperwork, would the bank have refused to provide the {$250.00} that was officially my money after meeting the terms on the coupon?
I hope you can hold this bank accountable if this is a recurring episode. I believe it's an intentional " mistake '' as many people would not have followed-up. The bank is then rewarded by their lack of sufficient documentation.
Company Response: Closed with explanation
2018-07-24
OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Took out a homeowner 's loan in the amount of {$110000.00}, in XXXX with Fifth Third Bank of XXXX, Ohio. At the time, the company advised that I would be paying PMI due to the loan amount being more than 80 % of the property value. In part, this was due to the housing market crash. Before the crash the property was valued at greater than {$130000.00} by Fifth Third Mortgage on XX/XX/XXXX. I have the original property evaluation. They told me today that my property is only worth {$100000.00} and since I owe them {$100000.00} I will never get out from under the PMI, since I now owe over 100 % of the property value. They said that, no kidding ....!!!!!!!!!!!
Company Response: Closed with explanation
2018-07-24
KY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I had my wallet stolen about a yr ago my I identity was then stolen as a result of that loss I had 2 unauthorised accounts opened with fifth third bank and a balan on one of them for over {$4000.00} i distuputed the accounts when i called the adress on file for the accounts was not mine i have never lived there nor did I open these accounts there has been a fraud a let on my credit for a yr and those accounts should have never been allowed to be opened in the first place .the bank said they had proof I made the charges when I was in the hospital at the time the charges were made I did not open these accounts with fifth third bank nor did I use it and I want thseese accounts closed and my credit reports to reflect this I did not create this debt and should not be responsible for it
Company Response: Closed with explanation
2018-07-23
Bellaire, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: We had just bought our truck in XX/XX/2017 and had made 2 payments on it before hurricane Harvey hit our area. We had several leaks in the house so my husband called 5th 3rd bank to see about deferring the payments so we could have some extra money to patch up the leaks. The bank agreed to defer the payments for 2 months XXXX and XXXX. My husband filled out the paperwork and faxed it to them but apparently it was filled out wrong and we were never notified of the issue until after the truck was repossessed the night of XX/XX/2017. My husband contacted 5th 3rd bank on XX/XX/XXXX and got the details about the paper work not being filled out right and because of that they didn't process it for 2 months of deferred payments. The bank stated that if we brought the loan up to current payment status they wouldn't defer the payments for XXXX and XXXX and it would be counted as regular payments for XXXX and XXXX and also it wouldn't be reported on our credit reports. Right away we got the money together to make the payments current and paid the repossession fees to get the truck out. After all that we thought everything was fine. Well we went to apply for a home equity loan last week and was declined because the credit report showed the repossession mark. My husband called 5th 3rd bank inquiring about the repossession mark and they referred us to this website. I would the like repossession mark and delinquent payments to come off our credit reports since we were told it wouldn't be reported in the first place.
Company Response: Closed with monetary relief
2018-07-23
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Fifth/Third Bank recently ( XX/XX/2018 ) purchased ( unfortunately ) my mortgage from XXXX XXXX. My correct escrow balance at this time is {$1900.00}.
Fifth/ Third Bank states I have {$800.00} as my escrow balance. They have conveniently misplaced ( or stolen ) {$1100.00} from my escrow account as shown/stated in the Annual Mortgage Escrow Statement they provided me about 2 weeks ago. I have called them 4 times about this shortage, and they promise to fix, but they don't.As far as I am concerned this is fraud and larceny.
Company Response: Closed with explanation
2018-07-20
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have been paying our XXXX mortgage payment, every month on the XXXX of every month for nearly 9 years.
Recently, we have a competency issue with the XXXX mortgage division regarding knowingly taking an extra mortgage payment in XXXX, on XX/XX/XXXX, after we sent our payment by check for the same amount ( {$3500.00} ) on XX/XX/2018. ( all proof of the " 3 mortgage payments in 2 months '' with bank statements ) is attached. ( The only reason why we mailed a payment in XXXX, was because the Settlement company for the people buying our house called and ( WITHOUT NOTIFYING US, XXXX bank must have (?? but no one told us ) changed our auto-pay date to the XXXX of the month.
PLEASE NOTE : We did not complain about the extra payment in XXXX, we saw that we were paid for XXXX in XXXX Bank Mortgage 's system until XX/XX/XXXX. This appeared to cover the XX/XX/XXXX payment then. Imaging our shock in the morning of XX/XX/XXXX when I saw that XXXX bank was swiping an XX/XX/XXXX payment then from us on XX/XX/XXXX!
We immediately called XXXX Bank Mortgage on Monday night XX/XX/XXXX and the call was difficult because of their rude staff, who blamed us for their mistake. Finally, we were transferred to a supervisor, who promised to return the mistaken extra payment for XXXX within about 6 days.
Today is Friday XX/XX/XXXX and another rude person from XXXX Bank Mortgage called us ( XXXX and XXXX XXXX ) and advised that they should not have to return our extra payment!! We did tell them that our house is under contract and expected to close XX/XX/XXXX, however that is 11 days away and a different issue!
Why does XXXX bank want 13 payments from us this year instead of 12 and what in the law allows them to take our payment for XX/XX/XXXX when, according to our bank records attached our XXXX payment was made on XX/XX/2018.
Please make sure that by Monday XX/XX/XXXX that our {$3500.00} is ABSOLUTELY REFUNDED to our XXXX checking account that ends in -- XXXX as we were promised already on Monday night when a supervisor at XXXX Mortgage promised us. We have been loyal an excellent paying customers for 9 years, and we deserve to be treated right and within the terms of our agreement with XXXX.
Thanks! - XXXX and XXXX XXXX
Company Response: Closed with explanation
2018-07-20
Dayton, OH
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: They do not care about your security!
My wife and I have grown accustomed to using XXXX over the last month. However because I work as an XXXX XXXX and know how important security is, I change my passwords once per month on all my sensitive accounts. XXXX forbids that! I have 5th 3rd Bank. If I change my password, I AM FORBIDDEN TO USE XXXX FOR 30 DAYS!!!!! So, in summation, IF YOU TAKE YOUR SECURITY SERIOUSLY AND HAVE THE AUDACITY TO CHANGE YOU BANK PASSWORD - YOU WILL BE PENALIZED WITH A 30 DAY PUNISHMENT FROM XXXX & 5th 3rd Bank.
Summation : If you have 5th 3rd and what to use XXXX, you can't EVER change your password without a 30 day penalty.
That goes against everything the security industry is trying to do to protect consumers. The fact that a Major Banking Entity like 5th 3rd Bank would passively promote never changing your password for fear of losing the functionality of transferring money is appalling, atrocious and frankly, makes me wonder about other security issues they ( XXXX & 5th 3rd ) aren't sharing.
Company Response: Closed with explanation
2018-07-20
Blackbird, DE
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation
2018-07-19
Charlotte, NC
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2018-07-19
Jacksonville, FL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/2018 I used my debit card as a credit card for a {$100.00} over the phone charge from XXXX. There was an ongoing charge on XX/XX/2018 for {$340.00}.
On XX/XX/2018 at XXXXXXXX XXXX, via e-mail to XXXX XXXX ( XXXX ), I asked for a full refund.
On XX/XX/18 @ XXXXXXXX XXXX, I called XXXX XXXX, spoke with XXXX. He processed at ticket for a full refund under their 45 day full refund policy.
On XX/XX/2018 at XXXXXXXX XXXX, I e-mailed ( XXXX ) for someone to contact me for I did not hear back from anyone.
On XX/XX/2018 @ XXXXXXXX XXXX, I telephoned XXXX, spoke with XXXX. She assures me my refund is in.
I called my bank, Fifth Third ( 5/3 ), on XX/XX/2018 and submitted a dispute. Case # : XXXX. 53 issued me a temporary credit for the charges.
On XX/XX/2018 @ XXXXXXXX XXXX I telephoned XXXX, spoke with XXXX XXXX. He creates another ticket to process my cancellation.
Fifth Third sends me a letter dated XX/XX/2018 denying my dispute because - " the merchant in question has verified that the charge is valid. '' They proceed to charge back my checking account the amounts above.
I called the dispute department. They would not let me speak with their investigator. They did say that I could submit supporting data to prove my dispute and they would re-open the case.
I sent in the data that not only proves my case but de facto proves that the merchant did - NOT - send my bank all of the e-mails that were sent by their firm that - confirmed - that I canceled my account during the 45 day full refund guarantee.
53 said they would have an answer in 3-4 weeks. They would notify me in writing.
They did not!!
I called 53, that answer was another decline. However, they said that if I send in an item by item, time stamped explanation, they would re-open the case, again. My response was ; " I already have done that. '' She, XXXX, said that was my only option.
I did that for the second time with a cover letter describing everything especially the e-mails that they failed to send to my bank. Allow me to write that again : Especially the e-mails that XXXX deliberately omitted in their so-called verification that the charges were correct.
When I called 53 for the umpteenth time on XX/XX/XXXX ( their answer date ), my dispute was denied again.
Bottom line 53 never reviewed this case. They were presented with factual e-mails from XXXX 's reps substantiating my position which de facto and 100 % refuted their clam that they had " No Confirmation of Cancellation ''.
53 was presented those facts three times.
To add insult to injury, XXXX3 said they would be sending their findings in the mail. Other than their XX/XX/2018 letter, they have sent nothing.
The insult, they are really calling me a liar when they were presented the facts that XXXX deliberately omitted in their substantiation of their case because - they had no case.
The injury, about three weeks ago, 53 closed my checking account and saving account, took all my money, charged off the negative balance, disrupted the automatic deposits that were employed and now I have a - MARK - against me in the banking industry.
Oh yes, they never, never communicated one word to me other than their initial denial letter dated XX/XX/2018.
Bottom line, I have been wronged and wronged big time since Fifth Third charged back my account. The person addressing my issue should know that I have all the written proof available that Fifth Third did - not - read or process since day one.
One more thing, I initiated the dispute initially by phone and responded to 53 's written requests. 53 reaches out to the merchant. They submit only part of our communications with me and omit all the incriminating e-mails. Then, 53 denies my dispute without allowing me to respond to XXXX 's false and omitted data.
That is just mind boggling.
This is the short version.
Company Response: Closed with explanation
2018-07-19
Columbus, OH
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-07-19
IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: Fifth Third Bank has made a hard inquiry for a credit line that I did not unauthorized and it is effecting my FICA score. In fact they made two hard inquires on two separate days a day apart from each other. I do not have any credit line with this company and it was an unauthorized hard inquiry to my credit. The dates of the inquiries are XX/XX/2017 and XX/XX/2017. I called Fifth Third Bank Corporate and got nothing more than a run-a-round by their customer service representatives on multiple calls by myself to them. That is the reason I am making this complaint.
Company Response: Closed with explanation
2018-07-19
Chicago, IL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-07-18
Portland, OR
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with non-monetary relief
2018-07-18
Cleveland, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with explanation
2018-07-17
Oakland, FL
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with monetary relief
2018-07-17
Euclid, OH
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Information belongs to someone else
Complaint: I was an authorized user on a Fifth-Third credit card. I never applied for the credit nor did I authorize use of my credit information for the card nor did I authorize release of this information to an credit reporting agency. I never agreed to any of the terms or conditions of the card nor did I sign any contract. Since XX/XX/2018, I have requested to be removed as an authorized user so that this no longer showed on my credit report. Initially Fifth-Third refused to remove me as authorized user when I made the request more than 4 months ago. This account continues to be reported on my credit scores despite my request that it be removed. I sent a letter on XX/XX/2018, formally requesting a copy of my credit application and verification of all accounts which Fifth-Third has associated to me, how Fifth-Third has the account associated to me, and confirmation of which accounts are reported to any credit reporting agency.
Fifth-Third acknowledged the receipt of the letter but has refused to provide any of the requested in formation in the last 30 days. A local representative " XXXX '' advised the matter was sent to " legal '' and that there is a memo that Fifth-Third was to remove the credit reporting history. To date this has not occurred despite the fact that this was originally requested more than 5 months ago. It appears that Fifth-Third was attempting to hold me liable as joint account holder and illegally refusing to remove me as authorized user on this account for which I never applied.
To further matters, on Thursday, XX/XX/2018, I received in the mail two new cards for this account or potentially another account for which I have never applied. It is unknown to me whether Fifth-Third always sends cards to people who never applied for credit, or whether the individuals named on the cards fraudulently applied for credit using my information which was why the cards were mailed to my address.
I have pristine credit and Fifth-Third 's refusal to correct its error in reporting, its intentional or negligent handling of the account, its refusal to remove/close an account which it reports to credit agencies despite the fact I never applied for the credit or consented to the terms any credit contract, and the fact that I am told by local employees that I " have no accounts '' with Fifth-Third and that any history of reporting will be " wiped, '' has caused extreme aggravation. Further, continually opening accounts without my consent, refusing to close or remove me from accounts, and lying about removal from any credit reporting history has detrimentally affected my credit score causing severe damage for me personally and my ability to run my sole proprietorship business.
I need Fifth-Third to respond to my originally requests and for all accounts to be removed from credit history as it states that I have no accounts with it.
Company Response: Closed with non-monetary relief
2018-07-17
Chicago, IL
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation