FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 49
2018-08-15
Orion Twp, MI
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: Ref complaint ID XXXX XXXX Regarding 5th-3rd bank with my account, my follow up comments are enclosed.
I read the bank 's closing comments which are false. How convenient for them to use " technology '' as their means to justify their motives to take " customer 's money ''.
1 ) Ms XXXX 's comments that my checking account was set up for Internet banking vs paper mailing is false. I DID NOT SET THIS UP. I did not authorize this. I would never set up a paperless account. When I was already receiving statements for my savings.
it does not make any sense to have a paperless statement for checking. All accounts should be consistent mailings.
Also, In addition, I was not able to access the Internet account. Continuous attempts showed invalid name, invalid password. I was not able to access on-line.
2 ) My first communication with 5th-3rd was that there was no activity, when in fact, the bank was using their process to " take fees '' out of the account. Even though, I did not initiate this activity, the bank continued to do so. These fees, initiated by 5th-3rd are activity. THIS WAS ACTIVITY.
I WAS NOT INFORMED OF " AUTOMATIC CHANGES TO MY ACCOUNT. As the bank continued to " bleed my checking account dry '' with their fees, this is another example of " poor '' communication with their customer service. Ms XXXX 's letter does not provide accurate facts on this complaints, only to justify the bank 's purpose.
I am not contesting the bank 's requirement for their balance on the account.
Even though, they are excessive.. However, I should have been informed, IMMEDIATELY, on paper by mailing, that {$25.00} fees per month, were being withdrawn.
I have contacted her office, only to be able to leave a message. She has not returned my phone calls. Therefore, I am requesting another review on this complaint. A refund of {$140.00}.
Company Response: Closed with explanation
2018-08-15
Lansing, MI
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2018-08-14
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2018-08-14
Calumet Park, IL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Closed with explanation
2018-08-14
Naperville, IL
Problem with customer service
Money transfer, virtual currency, or money service: Check cashing service
Company Response: Closed with non-monetary relief
2018-08-14
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Company Response: Closed with explanation
2018-08-14
Tampa, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-08-14
Timberlake, NC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-13
Cocoa, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This problem started when Fifth Third Bank purchased my mortgage from XXXX XXXX in XX/XX/XXXX. In XXXX, Fifth Third sent me a notice that they require Flood Insurance on my home. I purchased my home in XXXX, I took out a mortgage with XXXX XXXX in XXXX and was not required to have Flood Insurance. I refinanced my home with XXXX XXXX in XXXX or XXXX and again was not required Flood Insurance. Fifth Third purchased my mortgage in XX/XX/XXXX. On XX/XX/XXXX I received a notice that my loan was transferred to Fifth Third. The auto payment from my bank was returned to my bank because they couldn't apply it with XXXX 's account number. I then received a notice for flood insurance. i sent them a " dispute on XX/XX/XXXX to XXXX. On XX/XX/XXXX, I sent certified copies of the elevation of my property to XXXX. I called them on XX/XX/XXXX and did a telephone payment with Fifth Third. I did not get their account number until XX/XX/XXXX. On XX/XX/XXXX, I received a " second notice '' about the requirement for flood insurance. After several phone calls, I was told that they never received anything and was told to send everything to XXXX. This was done on XX/XX/XXXX. On XX/XX/XXXX I called and spoke to XXXX XXXX, a supervisor, and was told that they had nothing about the dispute that I had sent them. On XX/XX/XXXX, I resent everything to the supervisor XXXX XXXX XXXXXXXX. I also obtained from my insurance agent an email and a Standard Flood Hazard Determination and a map from the Department of Homeland Security, XXXX XXXX XXXX XXXX which clearly indicated that my home was in flood zone X and flood insurance was not required.On XX/XX/XXXX I received a notice that Fifth Third had obtained flood insurance from XXXX XXXX XXXX XXXX for a cost of {$2100.00}. On XX/XX/XXXX, I received a letter from Fifth Third which said they received the elevation certifications but that they would require a LOMA or LOMR removing my property from a flood zone. On XX/XX/XXXX, I sent a Certified letter to XXXX XXXX XXXX, President and CEO of Fifth Third Bank along with copies of the certificates of elevation, the Standard Flood Hazard Determination fro XXXX along with the map from Homeland Security. On XX/XX/XXXX, I did get a call from Ms XXXX XXXX, from the office of the President. I did get her assurance that a case has been opened, issue # XXXX and that more information would be mailed to me within 15 to 25 days. On XX/XX/XXXX I have a letter from a XXXX XXXX XXXX, Senior Vise President, because the mortgage payment amount was {$880.00} not the increased payment of {$1100.00} which included the " forced flood insurance '' payment which was deducted from my escrow account. I tried to call them on XX/XX/XXXX, which the letter stated their hours of customer service was XXXX to XXXX Monday Through Friday and Saturday XXXX to XXXX. Needless to say, every office in Fifth Third was closed on Saturday. I called their customer service today, XX/XX/XXXX and spoke to a XXXX and was told she could not apply the payment as a normal mortgage payment. When I spoke to Ms XXXX, I had asked her to notify the department that I was not instructing my bank to increase the payment and she said she would. I have all of the documentations and copies of the correspondence via e-mail to all the departments in Fifth Third Bank and would be happy to forward them to you.
Company Response: Closed with explanation
2018-08-13
Bremen, GA
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Fifth Third Bank incorrectly listed my second mortgage loan as " reaffirmed in bankruptcy '' from XXXX. They use an external company ( XXXX XXXX XXXX ) to process their bankruptcies. This service filed a reaffirmation agreement with the court that was subsequently disapproved. Fifth Third never updated their record as " discharged in a bankruptcy '' from " reaffirmed ''.
XXXX XXXX XXXX says : " it's not our fault..we just process '' ... .Fifth third says : " It's not our fault ... we use an outside service '' ... the credit bureaus say : " It's not our fault, we send the dispute and they leave it the same ''.
In three weeks of research I finally got the data to fifth third and they claim they updated their records to " discharged in bankruptcy ''. BUT ... .they say they won't report it to the bureaus that way. And of course the bureaus won't change the data on their own.
The XXXX amendment to the Fair Credit Reporting Act mandated ( section 623 ) that data providers must adhere to the same requirements of reporting ACCURATE DATA as the bureaus. Just because they suffered a loss in a bankruptcy is no reason for them to adopt a cavalier attitude on maintaining accurate records.
I filed a CFPB complaint against the bureaus on this and they washed their hands of responsibility. I am filing this one against Fifth Third and hoping the CFPB will protect my rights.
Company Response: Closed with non-monetary relief
2018-08-12
Derry, NH
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2018-08-11
Blountsville, IN
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem with fees or penalties
Complaint: In XX/XX/2016 took out a CD for four years at fixed rate and term. The bank offered a free safe deposit box to induce us to take out the CD at the low rate. The bank without notice now sends us a bill for the safe deposit box. We are stuck. We can not get out of the CD and they won't bump up the rate. Took the box rent bill to the local bank branch. They were to look into it!!! Now get another bill with late fee added on. Never heard from the bank as to why they double crossed us. They are now tacking on fees to confiscate all of our money. Greed and FRAUD. This bank is committing a crime with all of their customers.
Company Response: Closed with explanation
2018-08-11
FL
Opening an account
Checking or savings account: Other banking product or service
Confusing or missing disclosures
Complaint: XXXX XXXX at fifth third bank gave me information that was misleading and inaccurate. when i opened my acct. on XX/XX/XXXX i was told by the branch manager at 5/3 that my checks would be delivered to me within 5 - 10 business days, free of charge. i watched the manager order the checks. they have not arrived. i asked about the on-line banking, he set it up for me and it worked. that was on XX/XX/XXXX. a week ago i had to pay bills so i tried to make a car insurance payment using the online banking. and to an error message. on XX/XX/XXXX i went to a branch and they " fixed '' it and it worked once. but then i could not login. my user ID was invalid. so, after working on my login i could login but i could not use the on-line banking. so i called the customer service line and XXXX told me that it takes 14 days for checks to arrive and that they had never been ordered and there is a fee for the checks. i had to wait 30 day before i could use the on-line banking system. all of this information is misleading and bad! i would like to complain about the misleading information they gave me.
Company Response: Closed with explanation
2018-08-10
Wonder Lake, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX I contacted my mortgage bank, Fifth Third Bank, to question how my escrow payment would be adjusted if I paid the first installment of my XXXX taxes in XX/XX/XXXX instead of XX/XX/XXXX. I wanted to do this so I could claim this payment on my XXXX tax returns. I knew my deduction would be limited on my XXXX tax returns due to tax law changes. The Fifth Third representative told me that they would make the payment for me as they were for many of their customers. I confirmed that I wanted the payment made by XX/XX/XXXX.
In XX/XX/XXXX I received my Escrow Statement which did not show the extra payment. I contacted Fifth Third and they told me that they did not make the payment because they did not have a tax bill. I asked why they did not contact me before the payment deadline and they had no explanation.
We had several discussions where they kept apologizing but offered no compensation for my lost tax benefit. I have calculated that I lost {$1800.00} due to their negligence.
I hired an attorney to send a letter to Fifth Third on my behalf. We submitted our first letter on XX/XX/XXXX. We received no response. We sent a follow-up letter on XX/XX/XXXX. We still have not received a response. The letters were sent via certified mail so we know they were received.
We would like your help to get Fifth Third Bank to respond with a payment of at least {$1800.00} and cost of legal services. Their lack of and response is unacceptable.
Company Response: Closed with explanation
2018-08-10
Englewood, OH
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2018-08-09
Ernul, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-08-09
St Heights, MI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2018-08-09
Hartland, MI
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2018-08-09
Lutz, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2018-08-09
Charlotte, NC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2018-08-08
Keyport, WA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Complaint: Sometime in XX/XX/XXXX, I started investing in my XXXX XXXX XXXX ( XXXX ). I wanted to change my life through this business. Since I do not have the funds to invest, XXXX have Seed capital company to help me find funding through credit card applications. One of the bank is from Firth Third Bank. This bank approved me for {$4000.00}. I then use it to pay for my XXXX business expenses on XX/XX/XXXX. There were 2 transaction total was {$3700.00}.
Due to my business was slow with no sales and commission, I could not afford to pay my Fifth Third Bank credit card. I tried paying on XX/XX/XXXX, {$76.00} and requested to have the late fee waived. The bank did it for the one time only. Then months went on, my business still not doing well and in XX/XX/XXXX, myself and other XXXX business owners found out XXXX has been shut down by Federal Trade Commission ( FTC ). There were heavy ongoing investigation and court cases. Theres a case number XXXX on XX/XX/XXXX confirming the FTC have court cases ongoing explaining how XXXX business function especially it is scamming innocent victim like myself.
When that happened I was shocked and completely disbelief the scam from a business I heavily invested in, so I filed a complaint to FTC online on XX/XX/XXXX. My reference number is XXXX.
I did contacted FifthThird Bank to file for dispute due to XXXX scam on XX/XX/XXXX. They told me they will mail out dispute form for me to fill and attach with any supporting documents. Which never arrived. 2 weeks later fifth third bank started to call me daily asking for payments. Without any warning and they continued to call daily including weekends harassing for payment.
In XX/XX/XXXX I received a letter dated XX/XX/XXXX about my dispute were denied even without given any chance to receive any dispute form and file other than received daily calls asking me to pay money. I called the bank to clarify and was told I have been sent to collection agency and can only make payment through them.
Immediately after receiving the letter from XX/XX/XXXX, it seems like I can not have my dispute request and been sent to collection. This has been the worse bank compared to other bigger institutions like XXXX. Which they are very understanding and have been working on my disputes.
I need help with this. FifthThird bank is not giving any mercy for me to help me with my failing business and the credit card dispute from he failing business.
Company Response: Closed with explanation
2018-08-07
Oxford, GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: XX/XX/2018 I called XXXX XXXX concerning my first Mortgage statement. I'm a brand new Mortgage customer at XXXX XXXX. I noticed a discrepancy with my first Mortgage statement so I called my Mortgage Co Customer Service Department and the Customer Service Rep was polite and courteous. After I explained my issue to her she was unable to resolve my issue and transferred me to her Supervisor at my request and that's when the problem began. I could tell that she was not a Supervisor just by her tone and the way she answered the phone. She was very RUDE & GHETTO. She was unwilling to assist or listen to what I had to say. She just kept repeating the same thing over and over again. Indicating that there was nothing that she could do for me at this time. I had to take a deep breath and count to 10 because I was about to go off on her, but I didn't. I informed her that I could not pay this amount on my statement and she transferred me to the Mortgage Assistance Department which was closed for the day.
If this is the type of service that I can look forward to I can't wait to refinance or to have my Mortgage sold to another Company. I know that there's a current Lawsuit or one coming soon and I can't wait to jump on that band wagon. No one needs to be mistreated and treated like a number. She made it seems like I was bothering her, but she forgot who pays her salary. My Issue was never resolved so I'm stuck with this high payment. So I guess my other option is modification or bankruptcy.
Company Response: Closed with non-monetary relief
2018-08-07
Fort Pierce, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I have a car loan on which I created an auto pay account within my personal bank. So the payment will be donde monthly prior to the due date. The payment history with the bank that has the car loan is excellent never missed a payment and the amount sent every month was over the regular amount. All of the sudden my bank stop sending the payment and the account was behind for nearly two months. They report to the Credit Bureau a delinquency on my account. I never recieved a phone call from the XXXX XXXX.
I contact the bank and they verify my excellent payment history with them, including my amount of the payment been more than the regular. An electronic payment was sent to cover the balance due, which by the way was less than an actual monthly car payment.
Since the lender procced to report my " delinquency '', my credit score is affected. I want to dispute the report and get it removed from my credit report. So my credit will be as good as it was.
Company Response: Closed with explanation
2018-08-07
Amelia, OH
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-08-07
Belle Isle, FL
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Overdrafts and overdraft fees
Company Response: Closed with explanation