FIFTH THIRD FINANCIAL CORPORATION

Consumer Complaints

There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.

Complaints Page 55

2018-06-08

Livonia, MI

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with non-monetary relief

Timely Response

2018-06-07

South Florida, FL

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Complaint: I have been a consumer of 53rd bank for my auto loan. When I was impacted due to Hurricane Irma, they provided me with a deferment until XX/XX/XXXX which I am appreciative of. Starting in XX/XX/XXXX, I made consistent payments up until XX/XX/XXXX, because I had a XXXX in XX/XX/XXXX and was out on XXXX XXXX, so I did not have any income at the time. I spoke with them XX/XX/XXXX requesting a temporary deferment until XX/XX/XXXX payment as I would be returning to work starting XX/XX/XXXX. They stated that they could not do that because I did not have 90 days of consistent payments, which was false. Since the past due payment from XX/XX/XXXX, they have called me every single day. I spoke with two different reps and advised them of my situation. Today I spoke with a gentleman who stated that I owe XXXX, which is also false. He was clearly bullying me in to paying more than what was actually owed. I was only behind one payment of XXXX, but he was adding XX/XX/XXXX payment in to that total which is unfair. He also stated that he had the ability to call me 4 times a day, which is clearly harrasment. As a woman who just had a baby, they had absolutely no regard for any potential post partum issues I could be experiencing. I have never missed a payment with them before ever, and after one missed payment, I am harassed? I then spoke with a woman named XXXX, when talking to her I asked her to review my history for XX/XX/XXXX and XX/XX/XXXX and she said " that's not what I am here to do '' she refused to help me and was more concerned about arguing with me. I requested to speak with her supervisor XXXX and he would not get on the line either. I was simply asking for a deferment for XX/XX/XXXX or XX/XX/XXXX just to help and I was spoken to disrespectfully, I was harassed, and still provided with no resolve despite my consistency with them.
Company Response: Closed with explanation

Timely Response

2018-06-07

Indianapolis, IN

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Closed with explanation

Timely Response

2018-06-07

Mount Pleasant, SC

Trouble during payment process

Mortgage: Other type of mortgage


Company Response: Closed with non-monetary relief

Timely Response

2018-06-06

Taft, OH

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Complaint: I ordered a XXXX report and I was reading it and it said Inquirer : Fifth Third Bank XXXX XXXX XXXX XXXX, XXXX, OH XXXX ... XXXX Inquirer Date XX/XX/2016 I never requested any banking, credit card or loan with Fifth Third! I appreciate all your help getting this resolved! Thanks, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-06-06

Marvin, NC

Trouble during payment process

Mortgage: Conventional home mortgage


Company Response: Closed with non-monetary relief

Timely Response

2018-06-05

Georgetown, KY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-06-05

Detroit, MI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2018-06-04

Melbourne, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with explanation

Timely Response

2018-06-04

Wesley Chapel, FL

False statements or representation

Debt collection: Other debt

Indicated you were committing crime by not paying debt
Complaint: On XX/XX/XXXX at XXXX EST I received a threatening phone call from someone who claimed they were with a " local courier '' by the name of XXXX XXXX. He left a voicemail stating that I better be available between XXXX tomorrow and that he would be going to my place of employment first and if I was not there would be speaking with my supervisor to find out when my next shift would be. He also indicated that he would then proceed to go to the homes of family and friends to locate me. He stated that I would need two forms of ID and a witness to sign for these documents. At the end of the voicemail he provided me with a phone number for XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ) and a " case number ''. Upon calling XXXX XXXX XXXX with this information I spoke with XXXX who informed me that they were a mediation firm working on behalf of Fifth Third Bank. He stated that Fifth Third had found me to have committed fraud for my own personal gain and that they were moving forward with court proceedings at which time I would owe {$810.00}. I explained to him that I currently have an account with Fifth Third Bank and was curious as to why they had not contacted me about this old bank account. He stated that they contracted with them for mediation on it and that it had been in default with them since XX/XX/XXXX. I asked him what the amount would be if I paid today. He placed me on hold for 10 minutes and then came back to the phone and stated I could make a payment arrangement for 3 payments of {$180.00} or I could settle for a one time payment of {$270.00}. I advised him that I would settle but that I needed confirmation that the date was settled and advised him that he needed to contact this " private courier '' company to notify them because I did not want them showing up at my job, my house, or the home of my friends and/or family. He agreed to email me this notification which I have attached to this complaint. As soon as I got off the phone I contacted Fifth Third Bank to let them know about my experience. The representative that I spoke with stated that they wouldn't have any information about the account since they sold it to a debt collector. I told her I was very upset and ready to cancel my current accounts with them because of this to which she replied " Well that doesn't have anything to do with Fifth Third. '' I told her of course it does, you sold the debt to this company and they contacted me with threats. I called the FTC to file a complaint about this private courier for XXXX XXXX XXXX and gave them the phone number I received the call from, however when you call the number it states to email any inquiries to them at their website and conveniently does not give you a website. I called XXXX back at XXXX XXXX XXXX and attempted several times to get the information for this " private courier '' but he refused stating that they did not have this information. I explained that I intended to make a complaint with the FTC about this company and I needed their contact information. He continued to refuse and stated that they don't work directly with them but that he could report it back to the attorney. I then asked for the attorney 's contact information so that I could get the information myself, he refused to provide me with that as well. I informed him that since he was not willing to provide me with this information that I would be filing a complaint with consumerfinance.gov and his response was " Well if that's what you feel you have to do. ''
Company Response: Closed with explanation

Timely Response

2018-06-01

Barefoot Bch, FL

Trouble using the card

Credit card or prepaid card: Gift card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2018-06-01

Indianapolis, IN

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: received a voicemail Wednesday XX/XX/XXXX at XXXX via phone number of : XXXX ( XXXX ) XXXX, stating the following : " this message contains a personal note is for we are calling to make you aware that there has been a complaint filed on your name you have an opportunity to contact the filling party and handle this on your round to stop further action they can be reached at your case number is XXXX, failure to respond will result in further action to a solution ''. They called again today XX/XX/XXXX XXXX from the same number advising that they could confirm my last four to my social as well as informing me I have a balance of {$790.00} due to Fifth Third Bank from XX/XX/XXXX. That I would need to make a payment today, I have two options : 3 months paying XXXX, or XXXX in full. I stated no I would like verification and was told that at this point it would be unnecessary, and I could get proof of debt once I agreed to make a payment now, or set up a [ payment plan with a card. I asked for a name and address and was told for their own protection they do not give out that information, I could have my lawyer call. I spoke with XXXX at extension XXXX. He was able to provide me with a different reference number outside of what was left on my voice mail of " XXXX ''. He asked if I was able to make an installment of {$50.00} and again biweekly until balance of {$390.00} was paid in full, advising me that I had until XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2018-06-01

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: since opening an account with this bank they have had several ongoing issues. fifth third has had problems in which I am was not able to access my account via the mobile app or online, they have at all times made accessing my account and changing simple things even such as my phone number a huge hassle. When calling into customer service there is consistent rude, nasty service by people who dont speak clear english. When asking for a supervisor I am often hung up on or transferred tot he wrong departments. I am often given wrong information as to matters such as what actual debit card is active on my account. The bank has made disputing transactions as complicated as possible. The have misrepresented bank terms and conditions to me as well as privileges. The bank when I have called to speak to a manager I am transferred to the wrong departments or placed on holds of an extremely long time and often still transferred to someone who is not a supervisor.
Company Response: Closed with explanation

Timely Response

2018-05-31

MI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Reporting company used your report improperly
Complaint: I applied online and was approved for a Fifth third credit card on XX/XX/XXXX. On XX/XX/XXXX two fraudulent charges totaling almost {$1400.00} were made on my XXXX card. According to the XXXX Rep, the charges were for airfare to XXXX via XXXX I've had to cancel the XXXX card. It seems like too much of a coincidence that the day after I apply for one bank 's credit card my other credit card gets hit with fraudulent charges. How can I be sure that Fifth Third or the credit reporting agency didn't leak my info?
Company Response: Closed with explanation

Timely Response

2018-05-31

WI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Two days ago I called XXXX & XXXX to cancel all of the mailings I had been receiving the number of years. I got letters about business ratings. I sold my business and the current owners were getting my XXXX & XXXX letters and it was a nuisance. XXXX & XXXX would not grant my request without my giving them my SS number. I refused. There was no need for them to have it. I was doing no business with them. Today, as I checked my credit report, I see a hard inquiry from XXXX XXXX, which happens to own XXXX & XXXX. I called XXXX XXXX to dispute and was told I need a letter of deletion from XXXX. The phone # for their info takes me to the mail room. I was giving another number to call. That just put me in a run around with no human contact. I tried another number, got a person, told my story, told they did not have permission to do a hard inquiry, that I needed a letter of deletion. I was told that in order to get a letter, I needed to give them my SS #. I said NO. If they did the fraud by making a hard credit inquiry, gave themselves access to my credit history, who knows what else they could do and why would I trust them with my SS #. So I received no satisfaction what-so-ever and I am the one with the undeserved point drop in my credit score.
Company Response: Closed with explanation

Timely Response

2018-05-31

Castleton, IN

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2018-05-30

Wallington, NJ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Company Response: Closed with explanation

Timely Response

2018-05-30

IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: My life has been turned upside down. Last year on XX/XX/2017, I notified XXXX XXXX of the theft of my identity. I need them to completely follow the law and remove the negative accounts that are on my credit profile that were a part of the crime of identity theft that was perpetrated against me. If you want to hear something horrible ... I did not know there were agencies and institutions to help us citizens. I actually drained my saving attempting to settle debts that were not even fine ... Being that no harm was done financially to the creditors that own my compromised accounts..the least they can do is quit harming me. I did not rack up the debts but I negotiated a settlement with each creditor because I just simply did not know any better. I am sorry I am stupid. Please help.
Company Response: Closed with explanation

Timely Response

2018-05-30

Orlando, FL

Trouble during payment process

Mortgage: Other type of mortgage


Company Response: Closed with explanation

Timely Response

2018-05-30

Charlotte, NC

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-05-27

Bronx, NY

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: Starting XX/XX/2014 I accepted and signed a loan contract to purchase a new XXXX XXXX XX/XX/2014 from a local dealership with Fifth Third Bank. I had 60 days until the first payment was due. The loan states I owed 73 payments of {$480.00} monthly. The Bank later then sent a new payment arrangement with new and lower payments of $ XXXX/month we qualified for due to our ( co-signer ) credit score, however the extended more than 73 payments, This did not make sense to me. I still decided to follow and pay the first payments amount of {$480.00}, Bank sent a letter informing me that they charged extra fees for late payments and that they were charging me for insurance, when I already had my own insurance. I kept sending my monthly payments with money orders. Bank was persistent in charging insurance fees and late fees even when I contacted and showed proof of the vehicle being insured and asked why are my payments being received late when I sent payments weeks before due date. Bank would make multiple calls through out the day asking to bring my account current, so In good faith I sent {$620.00} on top of my monthly payment. Thinking that would resolve the issue. According to the bank payments were still being received late so late fees kept piling up which at this point I was just exhausted and hopeless, regardless I still stuck with sending Same amount monthly and ignoring their constant persistent calling and threats of repossession or delinquent account even though Im still paying? I received a notification last year that the Bank insured the body of car, I always had full coverage insurance on my car so why would the Bank on there own decision even insure the car? At this point I know the Bank just uses unfair business tactics against thier costumers for their greedy purposes. I researched reviews and noticed similar not far fetched experiences that I am going through as well. Finally one more last thing the Bank repossessed the car since my account has never been current, I contacted the Bank to see what solutions we can find to either just let the car go or bring my account current I was not paying one single dime more that I was certain of. The reps found out that all my payments were being received and could not explain to me why it was repossessed that shows how unorganized the company is. Long story short the bank returned the car back and stated that the account is actually current. I did not have to pay all the extra fees and past due amount they were charging all along. Its been almost a year since then. I continue to make payments but here again late fees and past due amounts come to hunt me again ... Im tired I want justice.
Company Response: Closed with explanation

Timely Response

2018-05-26

IN

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: Bank did not give {$200.00} welcome bonus for my checking account. This is the advertisement : To qualify for the {$200.00} bonus : open a new Fifth Third Essential Checking account, within 45 days of opening the account make deposits totaling {$500.00} or more AND then maintain a balance of at least {$500.00} for 60 days from the date the balance requirement is reached. I deposited {$600.00} on XX/XX/2018 and maintained the average balance for more than 60 days. Never received any bonus. Made several attempts by contacting various branch locations. I opened the account online and no branch is taking ownership of this problem
Company Response: Closed with monetary relief

Timely Response

2018-05-25

Mill Creek, IN

Trouble during payment process

Mortgage: FHA mortgage


Company Response: Closed with explanation

Timely Response

2018-05-25

WA

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: Fifth third bank applied late charges to my auto loan without notice. In XX/XX/XXXX I switched auto insurance providers. I have an automatic pay structure though our bank XXXX and made our scheduled payments without interruption. On XX/XX/XXXX I looked at Fifth Third 's portal for payoff information and found late fees on my account and emailed them through their portal asking for an explanation. On XX/XX/XXXX, I logged into their portal again and found their response was that they applied a fee for auto insurance when I switched providers and that they had " mailed a notice '' to my home. All our transactions have been electronic and they did have my email and phone number but I did not get any notice. When I called about the lack of notice and to validate my current insured status, " you need to pay us or you will be late again. The insurance validation process takes a long time and is another department, so you need to pay us today ''. This appears to me that they are trying to drive additional fees much like XXXX XXXX . Though they got monthly payments that did not trigger an attempt to explain a need for insurance validation or any communication with me at all. I think they would have been happy to take my payments forever, applying them to fines that should been applied.
Company Response: Closed with explanation

Timely Response

2018-05-25

Chicago, IL

Trouble during payment process

Mortgage: Conventional home mortgage


Complaint: First mortgage with Fifth Third Bank and the miscommunication with their mortgage department has been tremendous. I have been receiving different answers and guidance from every single person that I have talked to on the phone. 6 months ago I requested to get my PMI removed since the value of my home had increased. The bank stated that I needed a reappraisal, which I paid out of pocket. The bank sent me a letter saying that the appraisal came back very close to the 80 % threshold and that I just needed to make an additional payment to the principal. I completed this. Then they notified me that they couldn't remove PMI because my conventional loan was sold to XXXX XXXX and now I fell under their stipulations which included waiting 7 years to drop PMI. I never got notification of this sale nor new terms on my loan. Is the bank even allowed to do this? I already paid for reappraisal, followed all the instructions they gave me in addition to the extra payment to principal to get nowhere because now PMI can't be removed. Please advise if banks are allowed to make these changes. Every 5/3 rep I talked to in the phone has no idea how to explain what happened. Thank you.
Company Response: Closed with monetary relief

Timely Response


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