FIFTH THIRD FINANCIAL CORPORATION

2016-02-12

Powell, OH

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-12

Lexington, KY

Delinquent account

Credit card:

Complaint: My wife and I were offered a 0 % transfer from a local 5/3 branch on a credit card. ( I was a small business owner in 2010 and put a large amount on credit cards trying to save my company. I just want to clarify that we did not rack up this debt by spending irresponsibly ) When XXXX ( my Wife ) spoke with the representative we were told that we would be expected to pay XXXX a month in minimum payment, which we were both fine with, as we are trying to pay off this debt as quickly as possible. Coincidentally XXXX was the first month that we went on vacation in 3 years, putting us in XXXX when payment was due. XXXX called our bank and had our " minimum payment '' plus an extra {$50.00} totaling {$350.00} applied to that card, but the bank put this money on the wrong account, causing us to default on the card, which they froze. We called to clear up the issue and have the funds put in to the correct account, but we were still left in default. This immediately changed our 0 % loan, in to a card with a substantial penalty PLUS interest. XXXX has been trying to clear this up with our local branch for over a month and I finally stepped in 2 days ago to see if I could figure out what is happening. during my multiple conversations with the payment research team ( who were very disrespectful and taunting ) I found out that in their system, any payment less than {$640.00} a month was considered delinquent. which means that since we received our card, we have been delinquent. 5/3 never informed us of this and the only reason we found out was when we were in the process of pre approval to buy a home, at which point our lender informed us that this card and 5/3 not only have dropped my credit score XXXX points in the last 3 months, but that we were now considered credit risks and no longer able to borrow from anyone unless this is cleared up. I also imagine that our credit rating is also going to spiral downward unless I pay {$650.00} ( plus back fees ) a month plus interest for the next 3 years to these crooks. Since my credit rating is now in the gutter, and no bank would loan me money to get out of this hole that 5/3 dug for us and shoved us in to. We will attach files of correspondence and bills with our minimum payment due. Through this whole ordeal the people at 5/3 corporate have been difficult and uncooperative, bordering on insulting.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-12

Covington, KY

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-11

Saint Louis, MO

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-11

Palm Harbor, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-10

Big Lake, IN

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-10

Gastonia, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Fifth Third has been nothing but difficult when dealing with them. A few years ago I had to have a modification ... it took a year for them to actually help me. After a year of first them stating that they " had all the documents '' then getting a letter stating that they did n't get everything and I had to start over. I had retained a lawyer but they were shut down by the FTC - then suddenly Fifth Third did my loan modification within days However they had to do a " buy back '' but would n't tell me why. Flash Forward till now ... I again lost my job and called them within a day because on their website they state you do n't have to be late to get help. I called before I was late, then I received a notice stating they could n't do a modification. I continued paying my mortgage but again, without steady employment as I thought ... it became difficult. So I have resubmitted my application 2 times ( one was an appeal ) they have rejected them with different reasons but offer a short sale. I have tried and tried to get in touch with my Specialist at fifth third ... but he will not contact me. I have sent an email to their VP of the Mortgage Modification department ... Nothing. I have left messages ... nothing except for automated calls telling me my mortgage is late! I just need help and information yet they are unwilling to even answer my questions. I have my emails, correspondence, timeline of all events and the stomach issues to prove how terribly upset I stay.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Colfax, IN

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: Fifth third will not work with me on catching up an auto loan payment that was in default due to me being out of work. They would not supply me with any information regarding an outstanding balance. Furthermore, they told me to surrender the vehicle or pay XXXX to keep it. I be level the bad press they are receiving regarding the discriminatory practices with borrower percentage rates, is why they chose to treat me this way. As an XXXX borrower, I believe it 's easier to rid the loan before paying out if es for their deceptive practices. I am fully willing to pay the default payments, but I was told I ca n't and I should rid myself of the vehicle, or face them embarrassing me with friends and family. I was told this per a call to the bank and being transferred to collections on Friday, XXXX XXXX, 2016. I should not be threatened or intimidated for trying to do the right thing. These practices should not be allowed in addition to a discriminatory practice of auto markup. It 's ridiculous that they pay restitution, but find other ways to be discriminatory. Threatening embarassment and refusing to provide information, as potentially required by reposession laws, is not only disgusting, but surely illegal.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-09

Wonder Lake, IL

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I would like to file a formal complaint against Fifth Third Bank for unethical business practices and abuse of power. My account is often over drafted. In accordance with Fifth Third business practices, they have habitually and consistently paid my overdrafts and assessed my account fees accordingly. Within the past 5 months, approximately, their business practices have noticeably changed. Not only was I not notified of any changes to my particular account but it has cost me substantially more fees and distress. Of the fees assessed in XX/XX/XXXX, approximately XXXX % were assessed XX/XX/XXXX. There are XXXX particular sets of circumstances that cause me to file this complaint. First, Fifth Third Bank has returned payments and charged me a fee ; the same merchants have re-presented the same payment, Fifth Third has then paid the merchant and charged me another fee. Between the times the merchants presented the transactions, nothing has changed on my account. When I asked the question of how this determination is made to pay or not pay a transaction, I was told that my overdraft protection changes on a day-to-day basis. Hence, the unethical business practice. I was later told that my overdraft protection was {$2500.00}. Payments were returned and fees were assessed when I was below this limit. This not only falls under unethical business practice but abuse of power of a large corporation over a consumer as I have absolutely no way to get my money back or to stop them from continuing this atrocious business practice. My initial communication regarding this situation was directly to the Office of the President via e-mail on XXXX XXXX, XXXX. I received a letter dated XXXX XXXX, XXXX indicating that as a courtesy, XXXX fees were reversed and enclosures included a copy of the Fifth Third overdraft solutions and Early Access terms and conditions, not answering any of the questions I had which included, what is the exact amount of my overdraft protection? And what had changed in my account within the past 5 months to create this new problem of even more and inconsistent application of overdraft fees? Upon receiving this letter of XXXX XXXX, I sent another email to the Office of the President on XXXX XXXX asking these questions again and requesting complete answers. When I had not received a response, I sent another request on XXXX XXXX, XXXX, not knowing that Fifth Third does not reply to e-mails directly, rather by US Mail due to privacy concerns. At this time, I received a response via telephone saying that the request has been received and they would review my concerns and respond. I then received a letter dated XXXX XXXX, XXXX indicating that my overdraft coverage was {$2500.00}, XXXX XXXX was no longer with the company, there are no plans to discontinue Early Access, there was no record of my phone call to customer service, and no additional fee reversals would be forthcoming. On Thursday, XXXX XXXX, XXXX I contacted XXXX . XXXX XXXX in the Office of the President via telephone and asked to escalate this situation to her supervisor. I was transferred to XXXX XXXX XXXX who was aware of my situation and agreed to review the file again. Today, XXXX XXXX, XXXX, XXXX XXXX called me to advise that there would be no further fee reversals on my account. She said that the overdraft protection was n't meant for the manner in which I 'm using it, rather, for such instances such as travel emergencies. My contention is that may be their intention but they have implicitly agreed to my use by honoring the drafts historically. Hence my letter to discuss the unethical business practices of Fifth Third Bank.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-08

Barrett Parkway, GA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-08

Bakerville, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-06

Euclid, OH

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Complaint: Fifth Third 's credit card division is saying I did not pay the settlement agreement that was agreed upon over 5 years ago. That was paid by a check over the phone and all I received was a letter saying that out of x amount of dollars, I owe {$500.00}, which was paid. I never received a statement saying it was paid in full, the person I was communicating with from 5/3 said that is what they issue. Unless I can find a bank statement from 5 years ago with the charge, they are threatening to take me to court and freeze all my accounts.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-05

FL

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-05

Palos Park, IL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I had an account with Fifth Third Bank in 2013. Fifth Third Bank reported Suspected Fraud Activity on my account to XXXX and XXXX. Due to this injustice I am constantly denied service at any bank. I have continuously informed the Fifth Third Bank that I was not responsible for this fraudulent activity that occurred on my account. I also informed them apparently someone stole my identity and that I am the Victim. I asked Fifth Third Bank to remove this negative report from my records but they refuse to do so. Please Help. Thank You
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-05

FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-04

TN

Communication tactics

Debt collection: Credit card

Threatened to take legal action
Complaint: I get a call from XXXX telling me that I am being served at home or work. I called the number and spoke to XXXX . XXXX who said I was being taken to court before I was even told who I owed. After he told me it was 5/3 Bank he asked my intentions and I told him this was paid a couple of years ago. He told me it was n't and he 'll see me in court. I asked if this call is recorded and wanted to know the name of the company. He wanted to know why and I said because I 'm going to file a complaint and sue them also. He said I could n't afford to sue them or I would have paid the credit card. I reminded him that the card was paid and I will follow through. He refused to give me the company name. I called back several times and got someone there to tell me the name is XXXX XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-04

NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: On XXXX/XXXX/16, I sent a {$25000.00} cashier check from my XXXX Bank to Fifth Third Mortgage at XXXX. XXXX XXXX, XXXX, OH XXXX to pay for part of my mortgage principals, via a certified mail with a return receipt. I have my name and mortgage account number clearly shown on the Cashier 's check at the XXXX line of " Pay to the order of Fifth Third Bank ''. On Friday, XXXX/XXXX/16, my cashier check was delivered to Fifth Third Mortgage at XXXX based on the USPS Tracking number XXXX. I contacted Fifth Third Mortgage on XXXX/XXXX/16, to inform them that my cashier check arrived at their Fifth Third Mortgage and requested them to confirm. The first-line rep at Fifth Third Mortgage told me there was n't any ways to confirm status, then escalated me to XXXX XXXX, a manager. XXXX took the call and asked for my USPS Tracking number and verified at USPS.com just like that I did. XXXX XXXX told me my cashier check should be processed overnight on XXXX/XXXX/16, and she placed a " task order '' to ensure my cashier check would be deposited to my mortgage account and pay principal only. XXXX stated that there were n't any phones that she could call at the Payment Processing center to obtain status. On XXXX/XXXX/16, I checked my Fifth Third Mortgage account online and did not see the {$25000.00} bank cashier check deposited in my mortgage account. On XXXX/XXXX/2016, I called XXXX immediately using her direct number and left a voicemail. XXXX called me back and stated it did not process, but she could not explain to me how long it would take to process a {$25000.00} cashier check and what the procedures are. XXXX told me again there was no way she could call the Payment processing center to inquire any status. This was like an internal firewall between Mortgage Rep and the Payment Processing Center. Since XXXX/XXXX/16, XXXX has neither answered my phone calls nor responded to my voicemails on this matter even she offered to monitor my account since XXXX/XXXX/16. On XXXX/XXXX/16, I still have not seen the cashier check deposited in my mortgage account as I checked. This time, I was able to reach to another supervisor, XXXX ( Employee ID # XXXX ), and she told me that she could not do anything either since XXXX has put an investigation on it but XXXX did not tell which day the investigation was set up. I explained to XXXX that XXXX has not responded to me since XXXX/XXXX/16. XXXX said that she noted in my account and copied to XXXX boss about the situation and told me they should get back to me, but I still have not received their responses. On XXXX/XXXX/16, I consulted my XXXX Bank again to find if my cashier check was actually cashed and the XXXX Bank rep informed me that the cashier check has not been cashed yet. Therefore, the Fifth Third Bank Mortgage has not even processed my mortgage payment in 4 business days ( XX/XX/XXXX/16-XX/XX/XXXX/16 ) after they received my check on XXXX/XXXX/16 at XXXX XXXX. The XXXX bank rep told me that it usually takes 2-3 business days to process a cashier check to pay for principal in a mortgage account. Obviously, this is not the case for Fifth Third Mortgage in XXXX, OH. Can you please assist me in investigating this case with the Fifth Third Mortgage due to this is unprofessional/unacceptable services from the Fifth Third Mortgage. As of XXXX/XXXX/16, I have not obtained any status on the progress of the mortgage payment with my cashier check sent to Fifth Third Mortgage. They simply could not even provide me with status of their progresses in their Mortgage payment processing due to their internal firewall that can not make any phone calls to their backend Mortgage Payment Processing Center. Any assistance that you may be able to offer would be most kindly appreciate it. Thank you.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-04

Des Plaines, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-03

Blue Ash, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-03

Park Ridge, IL

Credit card protection / Debt protection

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-02

Lexington, KY

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-02

Gr Blanc, MI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed

Disputed: No Timely Response

2016-02-02

Blue Ash, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-01

Chicago, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-01

Cementville, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response