FIFTH THIRD FINANCIAL CORPORATION

2016-02-24

Sandy Hook, CT

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Evanston, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-23

Cocoa, FL

Payoff process

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-23

Ashville, OH

Closing/Cancelling account

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-23

Orion Twp, MI

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-23

Pinellas Park, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-23

Sanders, KY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-22

Mount Holly, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-22

Powell, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-22

Calumet Park, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-19

Etna, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-19

Powell, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-18

Barboursville, WV

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-18

S Charleston, WV

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-18

Itasca, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-18

FL

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: The bank by the name of Fifth Third bank has humiliated me as a result, They still owe me funds, and they lied on XXXX/XXXX/2016 and told me they were going to close my account on and my account is still opened as of XXXX/XXXX/2016 because I 've called them back after they have repeatedly called me during the past few weeks, and they 're still harassing me sending me letters and emails about a overdraft protection and I owe which i clearly didnt sign up for when i opened the account, and I was never told I owed any money while I had the account. I find it funny soon as I want to close the account they will send me letters stating my account was in the negative. I just want them to leave me alone..and I would like to be compensated for all of this terrible experience
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-02-18

Chicago, IL

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Dear CFPB, I am writing you because I am fed up with Fifth Third Bank taking advantage of my funds. Fifth Third Bank has gotten so comfortable with cashing checks through an account before applying the deposit when they come in at the same time. Fifth Third Bank is know for posting the incorrect date of the checks posted towards your account to look as if the checks posted before your deposit. Please know that I speak for my retired mother whom has been take advantage of too. My mom has been with Fifth Third Bank for 30 years and purchase her home through them as well. Due to me presently been laid off work I am just in tears about how they have been taking my money and getting rich unfairly at the sweat of the less fortunate in society. Please, please, investigate Fifth Third Bank and how they are cheating people out of there hard earned money. I look forward to you helping me, Despondent Customer
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-17

Cocoa, FL

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: My wife and I were approved for a repayment plan by our servicer Fifth Third in order to bring our loan current. The plan started on XXXX XXXX however because of the increased payment we were told by more than one Fifth Third agent that we are able to utilize the 15 day grace period in order to make the payments. The initial payment was due on XXXX/XXXX/XXXX however we were not able to make the payment until XXXX/XXXX/XXXX. Again under the assurance by Fifth Third representatives that our grace period would be honored I overnighted a cashiers check for the initial down payment which was accepted by Fifth Third and our repayment plan was activated. The next payment, due on XXXX/XXXX/XXXX, was made actually made on XXXX/XXXX/XXXX by a Fifth Third agent over the phone and again the payment was accepted without issue due to it being within the 15 day grace period. The following payment, due XXXX/XXXX/XXXX, was made on XXXX/XXXX/XXXX over the phone with a Fifth Third agent ( confirmation # XXXX ). The Fifth Third agent that processed the payment assured me that since I made the payment on XX/XX/XXXX and it is a Friday the payment would be applied to our account reflecting the XXXX. The number called in order to make the payments is directly to the team that manages the XXXX XXXX at XXXX. These agents assured me each time that the grace period is in affect for our repayment plan and confirmed more than once it is 15 days. I specifically asked the agent who took my payment on XXXX/XXXX/XXXX if the payment would register and he confirmed that it would. He also stated that when they go back and look at the payment they will see that the payment was made on XX/XX/XXXX and will not break our plan. I called on XXXX/XXXX/XXXX, since the previous day was a bank holiday, in order to make a payment and was advised that our plan was broken XX/XX/XXXX. We DID NOT receive any notice via mail or phone call that our plan was broken by our assigned representative. The agent that advised me of the break on XXXX/XXXX/XXXX stated that the plan break was computer generated and as such does not have any human involvement. Fifth Third 's website specifically states that we are assigned a representative through the entire process. This indicates to me that once our loan is current and we are no longer on any type of workout this agent is no longer assigned. I am under the assumption that this agent is also notified of any plan break within their pipeline and at that point would have the option to confirm that the payment was made. I called back XXXX times on XXXX/XXXX/XXXX for clarification on how to reactivate the plan and after being transferred 4 times and place on hold for several minutes I was told the only option is to replay. I was also advised that our loan was placed in a FC status and is awaiting a sale date, again without being notified. I am formally request that the Cease and Desist is removed from my account and the FC is placed on HOLD because of the premature plan break and the confirmation by several Fifth Third agents that the 15 grace period applies. The previous payments were accepted under the grace period and Fifth Third can not pick and choose which payment they choose to accept under those circumstances. If it is acceptable for one payment than it is acceptable for all. We are struggling to make the additional {$1000.00} payment each month however we manage to do it. We have a young daughter that is doing well in her school and would not want to move her because of losing our home due to an oversight on Fifth Third 's behalf. We do have a VA loan and I have a VA agent assigned that has been helping us through this process. The VA rep has no issues with any type of workout that we are approved for and is on standby awaiting to hear from Fifth Third. I asked for the C & D due to harassment and being berated by collections and I would rather endure that again than lose our home.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-17

Addison, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-16

Flowerfield, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-14

Cocoa, FL

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: I received a collection letter from XXXX claiming I owe Fifth Third Bank of XXXX OH {$1600.00}. I have never done business with this bank and have no debts other than XXXX and XXXX credit cards, which I pay off monthly, and my home mortgage with XXXX XXXX. I have read on the internet of others receiving false claims for Fifth Third Bank through XXXX. My identity was stolen several years ago. It took me a year to straighten it out, and I have no patience with this type of thing now.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-12

Charlotte, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-12

Stevensville, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-12

Haskins, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-12

Dixon, IL

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response