FIFTH THIRD FINANCIAL CORPORATION

2016-03-09

Philadelphia, PA

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: There is a class action lawsuit involving 5th/3rd Bank. It was found that 5th/3rd bank was charging certain customers higher interest rates on auto loans. I qualify to be a part of the class and I am eligible to benefit from the settlement. As advised by a CFPB representative I contacted 5th/3rd bank to get more information however after several calls and tremendous hold time each representative I spoke with did not have and/or refused to give me any information on how to participate in the class.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

Ellenwood, GA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-07

Chicago, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-07

Cleveland, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-07

Belleair Blf, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-05

Cleveland, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-05

Chicago, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-04

Columbus, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-04

Knoxville, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage payment was {$670.00} on both my GFE and my monthly mortgage payment statement during XXXX. Then in XXXX or XXXX XXXX ( I now know ) the bank paid my homeowners ' insurance two times, saying it was because they were invoiced two times. The amounts were {$890.00} and {$820.00}, both paid to XXXX XXXX. As a result, my payment went up to {$740.00}. I assumed it was an increase in property taxes, insufficient escrow projections since it was a new loan, or some other legitimate reason. I did not receive an Annual Escrow Disbursement letter in XXXX XXXX. I paid those amounts of {$740.00} from XXXX XXXX through XXXX XXXX, for the XXXX payments, along with additional amounts to be applied to principal, since I want to pay my loan off early. As a result, I paid {$810.00} over what I owed, according to my calculations. I did not know this at the time that the bank had paid XXXX XXXX XXXX XXXX times in XXXX XXXX. Then I changed insurances in XXXX, going with XXXX XXXX, because XXXX XXXX had a better policy, although the premium was the same at {$920.00}. I purchased insurance through XXXX XXXX, a third party broker. I signed documents online and paper, thinking that a notice of cancellation was included to cancel insurance with XXXX. It was only when the bank provided my letter of Annual Escrow Account Disbursement that I discovered that two insurances were paid in XXXX. ( Note this refers to XXXX, not XXXX, which is a separate incident of overpayment of insurance from escrow funds. ) The letter regarding my escrow account for XXXX stated that XXXX XXXX XXXX I had been paid twice, in the same amount, {$920.00}, and that I needed to pay an amount similar to that, or that I needed to pay higher payments each month. Then my payment was raised to {$770.00}. This got my attention when I saw the same company had been paid twice. When I called the bank I was told that their records reflected two insurance companies were paid, both XXXX and XXXX XXXX, so that my letter of escrow account disbursement was not correct in that aspect. I was told to contact the insurers and get a refund issued and bring the check to the bank. I did this and presented a check from the XXXX for {$920.00} ( endorsed ) to Fifth Third Bank in XXXX XXXX. Then they were reimbursed for paying both XXXX and XXXX XXXX both for Homeowners ' insurance, so my payment should be adjusted downward to reflect that I paid the amount of shortage they created when they paid two insurance companies. It has not been adjusted downward, although I talked with someone at the XXXX XXXX branch of Fifth XXXX in XXXX about the whole situation. Then I received another check from the XXXX in XXXX XXXX, dated XXXX XXXX, XXXX. That check was for {$870.00} with no letter of explanation and no memo on the bottom of the check or attachment below. This caused me to look at my account statements to see if XXXX had been paid twice in XXXX. I could not tell from the information online whether that was the case or not, so when I told the bank ( XXXX ) and she said she would look into it, she said the insurance was paid twice in XXXX, through no action of mine that would cause two insurances to bill, but by the bank 's error. That explained why I received a second check. The bank has not worked with me to resolve this. My payment remains at {$770.00}, which causes me to be repaying the bank for their errors, when I have reimbursed them for my non-cancellation, {$920.00}. My payment should be reduced to {$670.00}. The amount that I paid over what I truly owed should be reallocated to principal and to interest from XXXX XXXX to XXXX XXXX and a new tax form issued upon my giving them the second check from XXXX. The bank should not benefit from their error in having me pay extra on my payment for their own mistake.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Scottsdale, AZ

Account terms and changes

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Allentown, PA

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Elyria, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-03-03

West Brandywine, PA

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: My car loan payment of {$290.00} is due to Fifth Third Bank by the XXXX of each month and is n't considered late until the XXXX. I mailed in a check for {$300.00} to Fifth Third Bank from XXXX addressed to their XXXX XXXX XXXX XXXX with more than enough time for it to arrive before the XXXX of XXXX. I got a call on the XXXX from a XXXX XXXX customer service rep saying my payment was n't received and that I was charged a late fee on top of the loan amount. I figured the check was lost in the mail. The rep suggested I used their online payment site to handle the payment. The total amount I paid was {$320.00} after all fees. This payment posted to my checking account XXXX XXXX. The rep told me she put a note on the account to not process the paper check if/when it is received since I 'd be paying online that same day. I received a call from my personal bank this morning indicating that the {$300.00} check was processed XXXX/XXXX/16 and went through XXXX/XXXX/16 because I did n't have the funds XXXX/XXXX/16 but got paid overnight XXXX/XXXX/16 from my direct deposit from work ( Commonwealth of PA ). They said the payment went through once my paycheck entered my account but that I 'd be charged a fee of around {$30.00} for it bouncing on XXXX/XXXX/16. I called XXXX XXXX and asked a different customer service rep to cancel the new payment ( which my personal bank indicated was the {$300.00} check, not the online payment of {$320.00} XXXX. The rep said that the online payment was the last they 'd gotten but that they did receive my check for {$300.00} on the XXXX. I asked why ... WHY they did n't process the check if they already received it. If they processed it on the XXXX, I would n't have a late fee from them, a bounce fee from my personal bank, and all of the stress that 's coming with the ordeal. I was transferred to " Research and Dispute Department ( XXXX was the rep ). '' She said that, because my payment was made online and not on the phone ( mind you, the original rep okayed paying online ), they would n't be able to refund the payment with the late fee of {$320.00} and that my personal bank would have to cancel the payment. For my personal bank to cancel the payment, it would cost me another fee. I stated that this is ludicrous and she swore she 'd call me back. I 'm still waiting. All this said, and thank you for reading it all, I have to report this situation. They deliberately held on to my check, which was on time by their own definition, and waited to process it until after it was late. If this is n't criminal, or at least unethical, then I 'm crazy. As a consumer, I find it very difficult to make money to consume at my job as I am spending all of my time going back and forth between my car loan bank and my personal bank. It may be pointed out that I should have cancelled the {$300.00} check once I paid the {$320.00} online. I asked my bank to cancel check number XXXX. The check I wrote was XXXX ... honest mistake. Mistake or not, I should n't have HAD to cancel anything, or pay online, or be charged fees, because they had my check on time and failed to process it. Thank you for your time. Feel free to edit this to remove details if you wish to publish this.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

Canton, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

Eutaw, NC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-01

Ancora, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-01

Bromley, KY

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-01

Burr Ridge, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-01

Stilesville, IN

Cash advance fee

Credit card:

Complaint: At the XXXX age of XXXX I opened a student account at Fifth Third Bank, to help start my credit. I banked with 5th3rd for many years, but I recently moved with my husband d/t his job. I did n't realize that my overdraft protection was tied to my MasterCard, so every time my acct was overdrawn it would charge me a cash advance. I also did n't realize that my Credit monitoring bill provided by 5th3rd was still charging to my account, each time overdrafting a Cash advance from my MasterCard. I have no issue with the fact I owe the money, I have issue with how my payments are applied. Here is where my misunderstanding stems, I recently got a new card that was marked as a " Professional Card '', when I questioned 5th3rd regarding this new card, they stated I had always had a professional Card. A professional card is, as explained to me, a " Business Card '', it allows those with a small business to have a card, to be used for the business ; it can also be used for personal purchases. As it is a business card, my payments are applied in a very specific manner, over which I have no control. I have tried multiple times to explain that I did not request a " business card '', why would I, I was just a XXXX XXXX year old in her first year at college, I just opened a student account, how does that translate to a " business card ''. Anyhow, I am pregnant, and I need to understand my finances better, and get my XXXX debt paid off etc. Currently my husband is located in XXXX working for XXXX for two years, then we return to the USA, unfortunately I have not been able to work in XXXX, so we are living on one income. We have steadily been paying the card down, and I made a lump payment when my husband got his bonus, this is a big deal for us, as we are paying with XXXX money so we lose a significant amount when it is transferred d/t exchange rates, the payment was for {$2700.00}. I wanted to specify how the payment was allocated to ensure the Current Cash was completely paid off, as when I reviewed my bill I saw that the " Current Cash '' just keeps going up each month. When I make a payment it only applies only to Purchase Charges, nothing is applied to Current Cash, so that balance is goes up unimpeded, as I pay down the Purchase charges, I no longer use the card for any reason. Current Cash is now several hundred dollars, as they keep applying finance charges, but never apply any of my payment to Current Cash. If I could pay off the Current Cash I could then really make some head way on my account. So I made a large payment {$2700.00}, I called and requested that the Current Cash be paid off entirely so I could stop getting the finance charge, as I am unable to pay directly for Current Cash only, per the bank I have a Professional Card ( Business ), which allows them to apply payment however they chose, and they chose to apply to the higher balance, again never putting any money towards Current Cash. I feel so defeated, I am trying to do the right thing, pay off my debt, but am slowly going in debt more, because they never apply any of the payment to Current Cash. I just want to be able to pay off this account, hard when I am 9 month pregnant and no job, and living on only XXXX income, but I have every intention of doing so. I just feel I am being taken advantage of with the way they processing my payment, not to mention why would 5th3rd give an XXXX year old a " business '' MasterCard. I know why, to charge me more. I feel this is dishonest. If I make a large payment, above minimal, I should be able to specify how it is allocated, especially since 5th3rd applies not one cent towards Current Cash, and while it may not be illegal, it 's not right, and definitely taking advantage of a XXXX teenager, who did n't know any better. I think this is a dishonest practice, and I wanted to notify those who may be able to do something.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-29

Kendall, FL

Advertising and marketing

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-29

Columbus, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-25

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-25

Grand Prairie, TX

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-25

Chicago, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Naples, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response