FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 125
2016-03-21
Spring Hill, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: XX/XX/XXXX, Fifth Third Bank purchased my mortgage from XXXX XXXX. XX/XX/XXXX, Fifth Third Bank sent a letter informing me of a shortage in my escrow that I needed to pay immediately or increase my monthly mortgage payment. After many calls dealing with unnamed Fifth Third customer service mortgage reps, I came to learn that Fifth Third Bank had decided to pay, or claimed to have paid, PMI payments for periods prior to their purchase of my mortgage. I informed them that the payments had been made by XXXX XXXX in a timely fashion and that any mistaken payment made were not my responsibility.
My contacts at Fifth Third Bank were supervisor XXXX at XXXX and his manager, XXXX. Both failed to resolve their error and demonstrated poor listening/customer service skill.
XXXX of XXXX XXXX at XXXX XXXX has been excellent in her service in her diligence and followup in an attempt to show the payments I had made were apportioned correctly and distributed to the appropriate departments completing all requirements by providing documents to me and directly to Fifth Third Bank.
Company Response: Closed with monetary relief
2016-03-20
Chaska, MN
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-03-20
Chapel Lakes, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-03-19
Fountain Hill, NC
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2016-03-19
Hinsdale, IL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: On XXXX/XXXX/2015, I closed my bank account in person at the XXXX, IL location for Fifth Third Bank. 5/3 re-opened this account and proceeded to charge me upwards of {$900.00} in NSF fees, although I had closed the account in person. Any transactions that had come through were unauthorized and/or fraud. 5/3 failed to notify me by letter, phone call, or provided me with any statements indicating the account was overdrawn. In fact, they had blocked my online banking user id, so I was never even able to look at the account again after it was closed.
Company Response: Closed with explanation
2016-03-19
South Florida, FL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: In XXXX 2015, I received a Promotion paper from FIFTH THIRD BANK : basically the promotion was to receive {$200.00} if I open a checking account and set up a direct deposit for more than {$100.00}. I visited one of their offices in XXXX XXXX, FL and I did exactly what they told me to do in order to receive the {$200.00} bonus. I 've been waiting for 90 days ( time they told I have to wait ). I just received yesterday an email from XXXX XXXX ( the office manager ) saying : " After completing my research it shows that the type of account that you opened does not qualify for the bonus ... '' I feel disappointed because I trust them but my feeling are that this is just another false advertising to get people work with the bank without paying any bonuses.
Company Response: Closed with monetary relief
2016-03-18
Ancora, NJ
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-03-18
Bremen, GA
Balance transfer
Credit card:
Complaint: I received a credit card offer in the mail and I went online to apply. The application also had a space to enter balance transfers. I put in XXXX cards info. After completing all I got was I will be a response in the mail. When I received my card there was NOTHING saying anything about the transfers I entered.Searching the letter with my credit card attached, I ca n't find what credit limit they gave me. When I see that it 's XXXX which would not cover both transfers after realizing the transfer fees would put me over my limit. They had enough information to know what limit I needed. I had no clue that the info on my card was being processed as I thought it was part of the application to determine eligibility and limit. I called after receiving the card and asked that only XXXX of the cards be transferred. I gave all the info to process my highest interest card.A couple of days later I emailed asking why the transfer was not showing up. It took 3 days to finally get a human on the phone. I was asking about the transfer I called in. I was told it was request the transfer was being sent to my house.?? I asked her what a balance transfer was and she told me then I asked then why and what part of the transfer was being sent to my home. She was not making any sense. After that I talked with a VERY rude guy named XXXX. He said the transfer I called in was no good and would not be processed. He kept going through their legal jumble about it takes 2-4 weeks to process.I have done transfers before and they only take a1-2 days.I gave him the info and sure enough it was done in less that 48 hours my cc was paid. BUT XXXX giving me wrong info told me to keep making payments, so I made the payment the same daY to make sure it was paid. This caused 2 payments to go thru and I now overpaid the bank. In the mean time the 2nd transfer I put on the app gets processed with out my knowledge and forces me to be over my credit limit.
They intentionally give false and misleading info and failed to give me enough credit to cover the transfers I put on the app. I do not find this out untill after it 's done and too late.I tried to get them to cancel the 2nd transfer but they refused. In my opinion they have committed fraud. The charges have put me over my credit limit and subject to penalties which include loosing the zero % offer that I signed up for.
Company Response: Closed with non-monetary relief
2016-03-17
Scottsdale, AZ
Account terms and changes
Consumer Loan: Personal line of credit
Company Response: Closed with explanation
2016-03-17
Fern Creek, KY
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-03-17
Bevis, OH
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with non-monetary relief
2016-03-17
Fairfax, VA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with non-monetary relief
2016-03-15
Sylvania Township, OH
False statements or representation
Debt collection: Mortgage
Attempted to collect wrong amount
Company Response: Closed with explanation
2016-03-15
Jupiter, FL
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-03-14
Chicago, IL
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-03-14
OH
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: My mortgage was sold from XXXX XXXX to Fifth Third Bank. I received a notice from XXXX XXXX but have not receive any communication from Fifth Third Bank. Even though I received no new notifications, I contacted the bank because my home insurance and tax payments were in Escrow. After contacting the bank 5+ times I still have received no notifications or bill for payments. They also have not paid my home insurance and presumably my taxes from my Escrow account. They instead told me that the Escrow was still with XXXX XXXX, which of course was untrue.
I 've taken three trips into the new bank to get the information set up, each time being assured that it was fixed. However according to my insurance agency they still have n't received the information from the new mortgage owners.
Company Response: Closed with explanation
2016-03-13
Itasca, IL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I had an account with Fifth Third Bank. I had an alert sent to me on when a payment was due. I closed the account yet they continue to send me the alerts on the payment due. I have talked to multiple people at Fifth Third, spending hours on the phone, and asked them to stop these emails, and they have not stopped. The emails do NOT contain an unsubscribe option ( is n't that a violation of the CAN SPAMM act?? )
Company Response: Closed with explanation
2016-03-11
Fern Creek, KY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-03-11
Lexington, KY
Account opening, closing, or management
Bank account or service: Savings account
Company Response: Closed with explanation
2016-03-11
Lexington, KY
Problems caused by my funds being low
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-03-11
Cleveland, OH
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-03-10
City Of Sunrise, FL
Advertising and marketing
Credit card:
Complaint: I RECEIVED AN UNSOLICITED PROMOTION IN THE MAIL BY A CREDIT CARD COMPANY OFFERING TO CREDIT MY ACCOUNT {$150.00} IF I SPEND {$500.00} WITHIN 3 MONTHS OF OPENING THE ACCT. I FULFILLED MY OBLIGATION WITHIN 3 WEEKS. BUT NOW THE COMPANY IS TELLING ME I HAVE TO WAIT UP TO 6 WEEKS BEFORE I GET PAID. THEIR OFFER MADE NO MENTION OF THIS.
Company Response: Closed with explanation
2016-03-10
Hinsdale, IL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: On XXXX XXXX, 2015, I went to the Fifth Third Bank in XXXX, IL and closed out my account in person. I was assured that the account was closed. XXXX XXXX re-opened this account after unauthorized and/or fraudulent charges attempted to come through. They did not pay anything, but proceeded to charge upwards of XXXX NSF charges. They never contacted me by phone or mail to let me know the account was re-opened. They simply sent me to a collection agency. In addition, no statements were provided or overdraft letters. Finally, my contractual obligation with the bank ceased when I ended my relationship with them. Finally, how can a bank charge over XXXX NSF fees when they were not out any money??
Company Response: Closed with monetary relief
2016-03-09
Medinah, IL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-03-09
Flowerfield, IL
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Company Response: Closed with explanation