FIFTH THIRD FINANCIAL CORPORATION

2016-01-22

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Barrett Parkway, GA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Gr, MI

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Columbus, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Itasca, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I am XXXX negotiating a short sale on behalf of a borrower in which XXXX Bank is the servicer and owner of the XXXX mortgage. They have indicated this loan has been charged off, but when I ask them for the guidelines of their short sale process I 'm told short sale approval is based on a case by case basis. XXXX lienholder is XXXX serviced by XXXX XXXX. The borrowers are entitled to relocation incentive which the XXXX Fifth/Third will not allow. They are also asking that the borrowers make a payment prior to closing and they will then issue us a second approval letter accepting XXXX {$6000.00} towards the XXXX lien. The XXXX borrower has a XXXX which will not allow him to work any longer and his health will deteriorate to ultimately cause death. We have been working on this file for months and I believe Fifth/Third could be breaking some rules. I 've contacted XXXX and have n't gotten much help there either. I just am told there are no guidelines, they wo n't tell me how they based their decision, and I do n't know that everyone is treated fairly with that sort of attitude. Can you tell me if there are government guidelines to charged off type loans or does the servicer/investor have to provide us with those guidelines. Seems strange that it is left up to XXXX person to determine the future of a borrower with no regard to any sort of guidelines. Guess if that person is having a bad day the borrower is screwed.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Hinsdale, IL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2016-01-20

Bedford Park, IL

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Wichita, KS

Shopping for a loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Albany, NY

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Wayland, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-01-20

Rochester, MI

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-19

Clermont, FL

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-01-19

Cooper City, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-16

Wayland, MI

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Allow me to preface this complaint by saying that I am computer literate and had no problems with the former user interface provided by 5/3 for internet banking. I would also like to say that I called 5/3 a number of times and complained about this issue. I was told to use a register. Complaint : In regard to checking accounts, 5/3 provides a balance. Simple enough. Too simple. The balance means nothing and is, in fact, a deceptive figure that seems to serve only XXXX purpose. To generate overdraft charges. I hope you can follow this explanation. 1 ) Assume you have {$500.00} in your checking account. 2 ) You issue XXXX payments totaling {$400.00}. 3 ) Your balance still says {$500.00}. Very dangerous place to be for the customer. This does not happen when a customer uses a check register, which has been the norm for a hundred years. You deduct all payments issued and trust the balance as accurate of remaining funds. You do not keep writing down {$500.00} for the balance. To further complicate this deceptive practice ... 1 ) The summary page lists all amounts to be paid. 2 ) The list disappears or is reduced in number as each payment is issued by 5/3. So now there is nothing that indicates your account balance is anything different than what shows on the page. 3 ) The problem is that the balance in only an illusion because although you see nothing further is to be paid and the balance should be accurate, in fact, the balance does not reflect the payees failure to cash the payment in a reasonable time frame. 4 ) In other words, you start with {$500.00} and write out {$400.00} against your account on the XXXX of the month. 5/3 issues payment on the XXXX. The payee cashes payment on the XXXX. The result is a misleading balance of {$500.00} one month after issuing payments. You have completely lost track and write an extra payment to a credit card because you notice that it is the end of the month and there is still funds in your account. 4 ) For being dutiful and attentive to you debts, you get charged overdraft and fund transfer fees. The bank may tell you that you are lucky and have overdraft protection, but you still get charged. In conclusion : Computers are mathematical devices that provide visual results of their calculations and to imagine that both a balance and " available '' balance can not be presented to the customer in order to eliminate this issue is preposterous. There can only be one plausible reason for this practice. Profit for the 5/3 at the customer 's expense. 5/3 does use " available balance '' when it comes to depositing checks into your account, so why not the other way around??? I would like to say that my bank is above deceptive practices, but this is far from the truth. If you accept the ATM offer to provide you with a balance on your receipt. It will cost you {$2.00} but nothing on the screen ever mentions you will be charged for the service. Only after you look at your statement and are baffled by XXXX or XXXX {$2.00} charges for the month due you get the truth about 5/3. There are more blatant issues, but I am focused on the one that crucifies the average customer. The checking account balance needs to show BALANCE AFTER AUTHORIZED PAYMENTS.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-01-16

Louisville, KY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have been having trouble with Fifth - Third for the past three years. At XXXX point, they were fraudulently trying to foreclose and only through contacting EVER BOARD MEMBER we could locate through email did we finally get help. We have asked for loan help only to have our payment lowered XXXX a month, and we were told we no longer receive monthly statements, and after several requests for an amortization and payment booklet or SOMETHING showing our details, we have n't received anything. We were also given a direct address to send payments to only to have them sent back 2-3 weeks later saying they did n't know how to apply the money?? In the meantime, they 're saying we are in default. This is the SAME EXACT THING they did to us less than two years ago. How do we stop this and get the information from them that we need? We also have yet to receive our paperwork for our taxes this year. Thank you for your time and help!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-15

Sebring, FL

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-15

Mboro, TN

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-14

Columbus, OH

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt resulted from identity theft
Company Response: Closed

Disputed: No Timely Response

2016-01-14

Plymouth, FL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Our deposits particularly cash and cashiers check were n't given credit the same day and 5/3 rd bank bounced our check deliberately. A cop came on the scene when I was denouncing bank practice to the Vice President. I was appalled why did the cop appear when I was venting our frustration. Obviously it shows stupidity on the part of bank staff who called the cop. Branch address is XXXX XXXX XXXX XXXX FL XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-13

Aurora, IL

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-13

N Natick, MA

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-01-13

Orion Twp, MI

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to take legal action
Complaint: Called XXXX different family members and told them they were taking me to court. Uses different numbers and different names when returning calls. Called original creditors and they indicate they sold disputed debt. They have threatened to sur, come to my work, put me in jail, and have told the same to XXXX different family members.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-12

Chicago, IL

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-12

Charlotte, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-12

Akron, OH

APR or interest rate

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response