FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 131
2016-01-09
York, PA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: I have been trying to work with Fifth Third Bank for over 1 year now and still they are not processing my paperwork correctly. I have had to contact the President of the bank on several occasions and until I have done that I have not been able to get any response. I started trying to get a modification to my mortgage in XXXX of 2014 and used an agency by the name of XXXX XXXX XXXX in XXXX, PA and Fifth Third Bank did not respond to them. However I was told by the bank representative that they do n't work with third party agencies. During the last modification process which was in XXXX I was told by the representative of the bank that I needed to forward all income and that was done, however all of my income was not used and therefore they denied my modification for several reasons. The first reason is that they said my illness was not a legitimate illness for me to have lost my job and secondly that my income did not fit the proper amount, third that my credit report from the credit agencies was not favorable in order for them to do this. I forwarded another letter to the bank 's representatives and explained the situation and was contact by XXXX XXXX XXXX who advised me to forward the remaining documents for financials and that was done in XXXX. At that time I was told by her that I would have to continue the process all over again even though it was handled poorly and improperly by the bank. I told her that I should have to do this, but am forced to do this anyway if I want the modification to go through. I have not contact the XXXX in XXXX in order to get additional help in trying to resolve this situation. Fifth Third Bank has tried to foreclose on my home twice this year. One resulted in them having to recend the judgement because it was noted that they filed prematurely. Second is now when they are trying to start the foreclosure process again using some incorrect and outdated information forwarded to this week. I have forwarded the information down to the XXXX so that we will be able to work together to straighten out this information. In the copies of the documents that the bank forwarded to me this week, they state incorrect information and therefore they are seeking a judgement on the pretence of the wrong information. I have been struggling with Fifth Third Bank for far too long with respect to this issue. It takes the 6 months or so to respond to people who want to obtain modifications and I have documents to substantiate this claim and by the time the respond, you are in the foreclosure process which they seek late fees and damages which they would otherwise not get if they would do things properly. I have hundreds of documents that ca n't be attached to this online complaint and, this is not the entire problem but it is enough to help us get started. Please have someone contact me soon as I do not have much time. Thanks
Company Response: Closed with explanation
2016-01-08
Cape Coral, FL
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2016-01-08
Louisville, KY
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-01-08
Briggs, OH
Deposits and withdrawals
Bank account or service: Cashing a check without an account
Company Response: Closed with explanation
2016-01-07
Homecroft, IN
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-01-07
Canton, MI
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-01-07
Sylvania Township, OH
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-01-07
Gastonia, NC
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-01-07
OH
Account opening, closing, or management
Bank account or service: Savings account
Complaint: I have tried for the past 6 months to get XXXX bank to rectify a mistake they made to ch to chex systems. to the date of this correspondent this has n't happened. I have provided documentation to them, with them coming back and sayin that this this inforaation is accurate. Im exhausted with all the going back and forth with them not being held accountable
Company Response: Closed with explanation
2016-01-07
S Charleston, WV
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-01-06
NY
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Fifth Third Bank made an unauthorized withdrawal from a checking account solely in my name to pay off a loan that was solely in my wife 's name.
Company Response: Closed with explanation
2016-01-06
Rochester, OH
Advertising and marketing
Credit card:
Company Response: Closed with non-monetary relief
2016-01-05
Warren, MI
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-01-05
Chicago, IL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-01-04
Sarasota, FL
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with explanation
2016-01-04
Sanders, KY
Other
Credit card:
Company Response: Closed with explanation
2016-01-03
OH
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: We have a XXXX mortgage with Fifth Third bank for the past 15 years and it has come due with XXXX still owed. It was a fixed rate installment loan and I was late several times but I have also paid most of the late fees. We have tried to get help to understand why we still owe so much but have not gotten anywhere. They apply our payments wrong and charge us late fees even when we are not late. I 've gotten the history and do not understand the way they apply the interest and principle and when I paid extra they did not apply it to the late fees. I would like to have this investigated or audited before I pay the total amount due. I know I owe money but I do n't feel it can be that much.
Company Response: Closed with explanation
2016-01-02
OH
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: I was involved in a divorce in 2009 and had to file bankruptcy. Fifth third bank was to foreclose on a home which I could no longer afford. The property still sits as a zombie property, with the bank neither foreclosing or releasing the home. As a result, vandalism continues to occur and I continue to receive costs associated with the home, since 2009! I have repeatedly called the bank to gain clarity and find their plan but they refuse to speak with me. They tell me that they can not discuss the matter. I would like to get this off my plate, by eiher the bank foreclosing on the home or releasing so I can sell it. In the meantime, the house sits as a vacant property, bringing other home values down and has become a nuisance. Somehow, this seems like an illegal practice, but it is not. Just extremely poor business practice from this bank who contributes to community blight. How can I get the bank to dscuss or take action to either foreclose or release the house?
Company Response: Closed with explanation
2016-01-01
Winter Park, FL
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with explanation
2016-01-01
Pinellas Park, FL
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2015-12-31
Cleveland, OH
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2015-12-31
Chicago, IL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2015-12-31
Wonder Lake, IL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2015-12-31
Chicago, IL
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: On XXXX XXXX, 2015 I viewed my online checking account through 5/3rd banking and I realized I was in an overdrawn state of $ XXXXin my checking account. I was charged recurring for 3 days on XXXX XXXX, and XXXX without notification that my account was in a negative state. Upon paying the balance I called the customer service at XXXX and spoke to both a XXXX and his manager XXXX and I complained that I was not notified via email or even by phone that I was in a negative state. I did however receive a letter on the XXXX of XXXX stating that my account was overdrawn. I told both gentleman that it was unprofessional and uncourteous of the bank to not notify me sooner about this problem. XXXX the manager said that the bank does NOT notify by email or phone and that they only notify by only by letter. My concerns are that if this is the case why did a letter not come any sooner and why did it take 7 days for me to be notify. I am also concern that since it was a holiday weekend had I not been home for the holidays I would not have known about this problem until afterward and could have potentially been hit with more overdraw fees. Upon opening the account I had asked the bank to not process anything if there were not sufficient funds in my account. I suspect that 5/3rd computers are program to send letters after generating more than XXXX overdraw fees recurring thus putting the consumer in financial risk.
Company Response: Closed with monetary relief
2015-12-30
Sylvania Township, OH
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation