FIFTH THIRD FINANCIAL CORPORATION

2015-12-30

La Porte, IN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-30

Downers Grove, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-12-29

Clarkesville, GA

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: I filed bankruptcy and everything was discharged except my mortgage and car loan. The car loan was with 5th Third Bank and an investigator is calling my duaghters and my place of work! His name is XXXX XXXX at XXXX. I have asked him to not contact me any further.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-12-28

North Hills, NC

Credit line increase/decrease

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-28

Gr Blanc, MI

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-28

Grosse Ile, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: When we first got our loan from 5/3 bank, things were good. Until we got our tax bill from XXXX XXXX the following year. Apparently out taxes were not being paid by our mortgage company, even though we had an escrow account. After talking to 5/3 at length about the issue, they then paid the taxes, late fees and all. This is important to note since after talking to XXXX XXXX, they said had they not paid it right away, they could have reduced the late fees. This essentially cost us thousands of dollars. This shocked me because instead of our mortgage company going to XXXX XXXX and trying to reduce these fees, they were more interested in causing us more hardship. The really messed up part is that they rolled those late fees, which were all because of them into our escrow shortfall. Now maybe that is my own fault for not arguing with them to get that fixed at the time, but I did n't think that they were looking to essentially take advantage of us. I actually trusted them. Now here we are 1 year later and we get another increased bill because 5/3 did n't question the tax bill. While I understand that if they get a bill from the city/county they have to pay it, but it was pretty obvious to me at one glance that when my summer taxes doubled, that there was a mistake by the county/city. So instead of a mortgage company looking out for it 's clients, all they did was take advantage of the situation. They raised our bill and to compensate for the shortage. I have since called the county/city and they have stated that it was an obvious error and had they been alerted to it earlier, they could have corrected it before the payment was submitted. They sent it to the board and have revised the taxes. I have sent this information to 5/3 and they said that they will not correct the issue until they talk to the county, which is funny that if they had done that in the first place none of this would have happened in the first place. So now they want me to pay the increased bill even though we ca n't afford it and they are threatening us to make the payment. I have explained that as soon as we get this check from the county/city, we will make our payment. It has become clear to me that this company is all about getting more money from their clients then they are about actually take care of their clients. They have taken advantage of us and done nothing but done so unethically and negligently.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-28

Euclid, OH

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Fith third bank ( contribution reference # XXXX ) reported inacurrate information to Early Warning system. As a result it reflects my report in a very bias way. After contacting Fith third bank on this matter, they ask for my information to see if they could resolve the matter. I.E. my account number or debit card number XXXX, Business name XXXX XXXX XXXX personal name XXXX XXXX XXXX. After giving this info they informed that they didnt see anything that was reported. So im asking for this matter to be investigated and release of any negative info on my report .Thank you
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-24

Colfax, IN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

Brm Unique Firm Zip, OH

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

PA

Other

Credit card:

Complaint: For my XXXX payment on my credit card from Fifth Third Bank, I made an online payment via direct transfer from my bank account on XXXX. No record of this payment was generated, either on their online service, XXXX, or via E-mail. On XXXX I was charged interest on the balance of my account. In response I made a second payment, and no record was generated. However XXXX payments were then processed, overdrawing my bank account. I contacted customer support on XXXX once the error was realized. My request was for the initial payment, in the amount of {$1000.00} to be refunded to me. I was told that the only option for refund was via check, which would take 2-4 business weeks to arrive by mail. I agreed to this. After three weeks, I contacted customer service again to ask for the status of my refund, and was told that the check had been mailed, but due to the holidays may take longer than normal to arrive. I was advised to call back if I had not received the check by the next Monday. The check did not arrive, and when I called back I was informed that it in fact had not been sent. I requested at that time that rather than mail a check, that the funds simply be re-applied to the balance of my credit card. The representative with whom I was speaking said that she would forward my request to the escalation team managing my account and have her supervisor call me when available. I did not receive a call. Two weeks later, the funds had not been returned to my account, and I called again. The representative with whom I spoke on that day indicated that there was no record that I had asked for the refund to be re-applied to my account rather than mailed, and the escalation team was still working on mailing the check. I again requested electronic application of the funds to my credit card. I was told that the escalation team would call me back, and they did not. On follow up later the same week, XXXX, the representative with whom I spoke informed me that monetary funds could not be deposited in my account until the XXXX billing cycle, and that the escalation team would call me the same day, but were unavailable at that time. I did not receive a call. I have tried again to contact the escalation team or a supervisor today, but was informed that they are too busy to speak with me. At this time, I consider Fifth Third Bank to have stolen {$1000.00} from me. I have been lied to repeated regarding potential options for resolution of the theft, and regarding follow up attempts on the part of representatives from their company. I have no faith that I will see this money again.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

Wonder Lake, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Hello, we are working on a short sale where the servicer has made multiple errors and they are refusing to correct the issues and have taken a hard line approach since we brought up the concerns. They are pursuing a foreclosure and a short sale at the same time. The mtg was taken out in a trust yet in their system, and on letters sent out they show a different, incorrect mortgagor. They required financials from the incorrect mortgagor The XXXX approval letter they issued required no repayment but the new XXXX that was issued a few months later now require repayment of most of the balance, none of this was discussed before they issued the approval letter. When we brought up the concerns about the trust and incorrect names Fifth Third acknowledged this was an error but said " they are not going to waste their time correcting this issue unless the sellers agree to the repayment. '' After we addressed our concerns, fifth third also said our only options were to have a new agreement signed saying that the incorrect mortgagors would accept personal responsibility for the repayment and the trust would not be responsible. XXXX, the negotiator at fifth third refused to correct the errors or address our concerns further with their attorney. Her exacts word were '' if the sellers do not agree to the repayment, we will close the file ''
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

Hudson, OH

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-22

Ft Myers, FL

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: 5th 3rd bank and affiliates continue to harass me.also a court in XXXX XXXX has denied them any further action against myself.they wo n't remove this from XXXX bureaus or credit reporting.they soon if do n't immediately comply within 30 days will be sued.I have had it.I have proof this has been denied by a judge
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-21

Centerview, NC

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-21

Bham, MI

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-21

Drummond Island, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-20

Hokendauqua, PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-19

Cambridge, KY

Settlement process and costs

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-19

Newport, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I had sold a home that I owned with another person. At the time of closing the proceeds were split XXXX. Then the Mortgage company fifth third mortgage sent a check back for our escrow refund, check was sent to a address I do not know. I had called fifth third bank several times about the escrow check and they assured me that the check would have to be signed by both parties. Then the other party took the check to fifth third bank signed his name to the escrow mortgage refund check and deposited it in his account with out my signature. I am not on his checking account. So fifth third bank has let the other party take the Mortgage escrow refund all to himself. I contact fifth third bank and was told to bad. Please investigate
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-19

OH

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: In XXXX 2006 my XXXX year old Father who I am guardian of now, took out a mortgage loan with Fifth Third bank. It was considered a cash out refinance with my fathers desire to pay off medical bills from his deceased wife XXXX XXXX who died of XXXX the year before. There was no appraisal done on the home located at XXXX XXXX XXXX, XXXX, Ohio XXXX. The loan amount was {$110000.00}. At that time, there was no house within a mile radius worth {$110000.00}. I am assuming they used some some of automated valuation system or the loan was a 125 % predatory loan. The rate is 7.375 % and the loan is being held by Fifth Third bank because it was n't salable to XXXX or XXXX XXXX due to the value placed on the property. This caused my father to not be able to take advantage of the HARP or HASP program or any other type of loan produce due to the loan to value issue. My estimation of the value of the property today would be approximately XXXX to XXXX Dollars due to the massive amount of foreclosures in his neighborhood and general property value decline based on the neighborhood. My father is in a XXXX now and there is no possible way of selling the home for the amount he owes which is {$100000.00}. We contacted Fifth Third bank and asked for a principle reduction on the loan but was n't considered. They suggested a deed in Lieu of Foreclosure which we did not do. Foreclosure proceedings have begun and I am now researching filing bankruptcy to protect my father financially for any future ramifications of a foreclosure. My father is a retired teamster. He worked 40 years as a XXXX making a good decent living. The expense of my step-mothers XXXX took a toll on their finances and when she passed away his only true asset was his home and was forced to refinance and take cash out to pay off medical expenses. He was taken advantage of by Fifth Third bank when they gave him a loan that was never going to be paid off nor ever have the ability to sell his lifelong home for enough to pay off the loan. The money he receives now is needed for his care. Fifth Third Bank knowingly made a loan to him at an over inflated value to incent him to sign the papers at a desperate time of his life. Shame on them.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-18

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2015-12-17

Westfield Ctr, OH

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Description of the complaint I had several transactions process overnight same time as my payroll deposited. XXXX transaction was a XXXX withdrawl it was XXXX transaction that was split into XXXX total debits as each item shipped. This resulted in a total of {$180.00} in fees for {$140.00} worth of purchases. My account was never in the negative that I saw as it all posted at the same time when I looked at my account in the morning this occured everything seemed fine. Later that morning {$180.00} in fees were pending. I called and spoke with XXXX who told me my direct deposit should negate the fees and cause them to fall from a pending state and no one could help me until they posted and that the manager would do everything to help me tomorrow. Called next day was told XXXX the manager would call me back in 15 minutes 3 hours later no call back i called him. he finally returned my call and said that they will only waive {$74.00} a year. I explained that XXXX of the charged were of the result of XXXX transaction offered to provide proof. he said it was out of his hands he didnt have authority he would have district manager call me. the next day XXXX called and said he was acting as rep. of the bank the district manager would not be calling me and they would not be waiving any fees. 1. How can they charge me {$37.00} 4 times on XXXX transaction, and refuse to even look at the documenttaion. 2. If a direct deposit and charges both post at midnight the account was never in the negative state. 3.Is there no limit as to what they can charge and under what circumstance? 3. additionaly while I am adressing issues they have been randonly charging me XXXX per account per month on what is suppossed to be free military accounts and i have called several times they waive and " fix '' it then randomly again I am charged these fees.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

Birmingham, AL

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: I live in the state of XXXX and on XX/XX/XXXX, I purchased a used XXXX Toyota Scion for my XXXX year old son who lives in the state of XXXX. I purchased this vehicle from XXXX XXXX XXXX located in XXXX XXXX. I advised the salesperson that I was purchasing this car for my son who lives in XXXX. Prior to signing the paperwork, I inquired what was the most efficient way to add my son to the title so he would be able to register the car in XXXX when I delivered the car to him. The salesperson advised me that I would just need to call the bank that financed the loan to have him added to the title. This sounded logical to me as that is exactly what I did while living in XXXX when I purchased a car for my daughter who also resides in XXXX. I just called the XXXX XXXX who financed that loan and for a small fee they added her to the title and she was able to register the car in her name in XXXX. With that said, I purchased the car. On XX/XX/XXXX I received a call from Fifth Third Bank located in XXXX XXXX advising me that they were financing my car loan and they just needed to verify the information on my application. After verifying my information, I advised the 5th 3rd representative that I had purchased the car for my son who lives in XXXX and inquired what I needed to do to add him to the title. He advised me that once I got the car to XXXX that I just needed to call back and let them know the location of the vehicle and give them my sons information and they would be able to add him to the title. So now I have both the car dealership and the Bank advising me that there would be no issue with adding my son to the title. Equipped with this information, on XX/XX/XXXX, I drove the car I purchased for my son from XXXX to XXXX and presented the car to my son so he would have transportation to his part time job and for college when he starts in XX/XX/XXXX. On XXXX, I called Fifth Third Bank to start the process of adding my son to the title. At this time, the agent advised me that is against XXXX XXXX policy to add anyone to the title. I was told that the only way Fifth Third Bank would add anyone is if they were a signor on the loan. I advised this person that I needed to speak to a supervisor. The supervisor advised me the same thing. I then requested to speak to a Manager and was told the same thing. On XX/XX/XXXX, I filed a formal complaint with 5th 3rd claiming that I was deceived into obtaining this loan and now they were not willing to follow through on what they told me before finalizing the loan. If they told me on XXXX XXXX, that it was against their policy to add a non signor to the title, I would have told them to NOT process the loan and I would 've drove the car back to the dealership and had them find a financial institution that would allow me to add my son to the title without being a signor. I have a XXXX FICO score so I was NOT dependent on 5th 3rd Bank financing this loan. I was in a position where I could have shopped around for a loan that fitted my needs. On XXXX I called 5th 3rd back as no one called me back about the complaint. I was advised that my complaint had not been assigned to anyone at that point. I finally received a call back on XX/XX/XXXX advising me that there was nothing I could do as 5th 3rd was enforcing their policy. So now I am stuck with an {$11000.00} loan and a car that my son can drive. I feel that this is a blatant UDAP violation!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-16

Lewisburg, TN

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-16

Turners Sta, KY

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response