Ditech Financial LLC
Consumer Complaints
There are over 14647 complaints on file for Ditech Financial LLC. Dated between 2019-12-10 and 2012-03-19.
Complaints Page 20
2019-05-15
Bronx, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: on 2nd week of XXXX I was contacted by a rep XXXX XXXX that had been designed to help me do a Loan Modification the 1st modification was completed but told by this rep that I had been denied but that I was approved for the Obama program with lower payments and lower rate. but that I had to start another trial payment to which I disagree bcs I thought it was not fair and I never asked why I was denied. I started the 2nd LOAN MODIFICATION and assure that as soon as my first trial payment was done I will received the doc which were never received & these payment were process thru XXXX and send to various rep, stated they were DITECH attorney & also asked to buy XXXX gift card to complete my first XX/XX/XXXX payment. On XX/XX/XXXX I reachout to DITECH and reported what had happed to XXXX XXXX XXXX XXXX I was transfer to speak to a supervision named XXXX she stated that I needed to make a police report which and did and was told that I was going to be contact by one of her staffs or I will receive papers by mail and she also stated that my doc were denied because they were late which is was not true but I have done is follow up with no success. Yesterday I received a call from a rep XXXX XXXX stating that I need to make a payment for the escrow for {$730.00} but since my acct is not active I need to purchase and XXXX gift card and and he also told me that my account w/b transfer to XXXX XXXX XXXX bcs DITECH has file for bankruptcy as of this Monday. I stated that I did have faith in what was going on an I took his contact # but told him I call will him. Then I received a call yesterday from also a rep that initially when I called to confirmed if XXXX XXXX was a rep with DITECH he transfer me to him when I called in early XXXX to make sure it was not a scam. Yesterday he told me that if I was looking for XXXX XXXX that he had information about him and I stated I was not looking for no one, e called but he stated what would be his benefit if he gave me information about him & I stated nothing but he called me I did not called him and hand up. ( payment proof w/b provided upon request ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-15
SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: This alleged debt was already removed from my credit report. I request documents from this company that I never received. What I did receive was a letter stating that the debt was mine and they have updated their internal records.I explained to Ditech that I am aware that reporting such invalidated information to major credit bureaus might constitute defamation of character, as the negative marks on my credit report harm my credit and prevent me from enjoying all the benefits of good credit. In addition, until Ditech provides me with proper validation of this debt, they are not allowed to pursue any collection activities, including reporting this information on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2019-05-14
Woodstock, GA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-05-14
Galena Park, TX
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-14
OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: The loan company will not send the monthly statement on time. The statement has a due date for the XXXX of each month, the company has been sending the monthly statement after the due date, and even after numerous phone calls with their representatives plus twice with supervisors the same thing still happens. They now have sent me a communication with a debt collector, I have been paying this on time and before due date until Ditech took over. They want me to allow them access to my bank account for automatic payment, and they can not even keep the mailing straight of the monthly statement. I pay by check and have been ever since I started the loan and I will continue to do so if they will just do their part by sending the monthly statement on time. I believe that they are trying to force me into direct payments and I refuse, I will pay by check as always. In over 25 years I have never been late, I have always paid on time but can not, if I do not receive the statements on time.
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Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-14
Washougal, WA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2019-05-14
Keytesville, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Have a mortgage on a mobile home with Ditech. Never received a bill in XXXX XXXXand by XX/XX/XXXX still had not received a bill. Called the customer service to ask about account status, was told my bill had been mailed out on the XX/XX/XXXX, payment on this account is due on the XX/XX/XXXXof each month. Finally received the bill and sent payment for both XX/XX/XXXX and XX/XX/XXXX. Got a notice yesterday that I was in risk for foreclosure and that they want me to talk to Loss Mitigation. I got online and looked at my statements. There was no record of a statement having been sent in XX/XX/XXXX, and no record of one being sent in XX/XX/XXXX, until the statement sent on XX/XX/XXXX.
I tried to contact customer service yesterday. Chat was " unavailable ''. I called their customer service number 5 times, got disconnected every time when the automated system claimed to be sending me to a representative. An attempt to send a message through the website also failed with a message that an error prevented it from being sent successfully.
I immediately made an online payment for the amount they said was " past due '' - {$830.00}. to be processed immediately. Payment has not credited to account. I did call my bank, and the payments I sent through the mail have not been paid yet by them, but I will continue to monitor.
I believe no billing statement was sent either due to sheer incompetence or in attempt to deliberately put me in default. I took a screen shot of the list of statements available on their site ( showing no statement had been generated in XX/XX/XXXX, and the late statement issuing on XX/XX/XXXX ). I also downloaded all statements from them since XX/XX/XXXX, in case I end up in court with them. I have had this loan and paid it faithfully since XX/XX/XXXX.
I also received a notice from them that they are in Chapter XXXX bankruptcy, so filing a suit against them now seems like a pointless gesture.
This company needs oversight, now. Looking online I see numerous complaints from others having the same or similar problems with payments not credited and being unable to reach customer service to attempt to resolve problems.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-05-13
AL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ive received a letter from NY bankrupcy court VS Ditech ( who my mortgage is thru ) wanting me to fill out a form of liabilities and assets. I cant seem to find the form they speak of. And I discovered when I checked their website that my payment for the month of XXXX is not showing to be paid. I made my payment on XX/XX/2019 qnd it cleared the bank. I have tried to call them but with no success. I have no idea where to get help with this. Please give me some feedback.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-12
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: First Greentree LLC were not honest and lied about not receiving payment and so on. By the time they filled for bankruptcy they ran a deferred balance of {$62000.00}. Penalties and interest. They are not being honest and I have proof of dates and filling for a loan modification Second Diteck took over the mortgage They just changed there name. They also have not been honest. I have not received the balance of my insurance money due to Hurricane Erma. They send me letters every week like I have not sent them anything. Its not true. I have faxed this to them in XXXX and sent them emails with everything they have asked for. Once again they are charging me with late fees and so on.. They also didn't pay my insurance company. They took it apon them selves to Sell me a Diteck insurance. When I had followed up with my carrier she told me it was not paid and they thought I went with someone else. I pay insurance and taxes each month to put in escrow.
During the payments from the insurance company they applied it to my mortgage and Diteck told me I sent it to the wrong place. That was not true. I put 3 checks in the same envelope and mailed it to the same address. It took many calls and finally a conference call with my insurance company.
If you call they are all the same. Debit collectors and do anything to no be of servicing there accounts. You cant find a supervisor to speak to.. It is frustrating.
They have held this {$2200.00} check for over 2 years and in the mean time I asked them to apply it to my mortgage. I want penalties and interest on that money. Or they can back out the dishonest penalties and interest they have run up on my mortgage.
Diteck also has filled for bankruptcy as of XXXX.2019.
I really want everyone to know how dishonest both companies are. Changing your name and using the same tactics should be illegal.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-12
Kings Ferry, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Processed a complaint with your agency against ditech financial llc in regards to being sent multiple letters for weeks stating my mortgage is late and going to be put in foreclosure. Account was and is current. Your agency contacted ditech in regards to this and they apparently informed you it's been managed. It hasn't, still receiving letters that the account is late, and late fees are going to be applied. The letter is being generated weeks after ditech is receiving the payment for the account. Also the payment has gone up without explanation on why.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-11
Attempts to collect debt not owed
Debt collection: Other debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-10
Bozeman, MT
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-10
Finksburg, MD
Trouble during payment process
Mortgage: VA mortgage
Complaint: My loan is services with Ditech. I make my payment every two weeks of {$1500.00} to make extra payments, the company is putting the payments in suspense rather than applying to my mortgage. They are then charging late fees. I just received a notice to foreclosure saying I was 30 days late. I called them and was told to just disregard it. I asked if theyd like to be receiving regular payments and the agent said no. My act of making extra payments vs just paying monthly let to this notice. I dont think that they should be taking my money, holding the payments, charging late fees and sending foreclosure notice.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-10
Savannah, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-05-10
Atascadero, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2019-05-10
Fort Myers, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-10
Athens, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2019-05-09
Torrance, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-09
Goshen, ID
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-09
SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Ditech accepted a settlement offer of {$1900.00} in XXXX of 2018. We had to pay it by XX/XX/2018. I followed all directions as to how, where to send it, all. I have payment confirmation and signature confirmation they received payment in the XXXX of XX/XX/2018 by certified check. Ditech has payment received XX/XX/2018. We were told that the money was applied to regular payments instead of a payoff. They apologized but never got it straight. We were told due to conversion they were having problems. Told so many things. We have had continual problems since. All three credit bureaus have received negative reportings of 120+ days every month late since except one showed 90 days I think. We have contacted Ditech numerous times, almost monthly to get this straight. One month. XXXX was corrected, I think, that was all. We have documentation to prove, names, dates and times of phone correspondense. We have asked that the reporting stop months ago. We are still receiving calls, bills, and trouble with them trying to collect as well as the false reporting on the credit bureaus. Yesterday i was denied credit. My credit rating was badly affected. I filed disputes on two bureaus yesterday and will file the other today. Ditech should have this act closed, paid in full, and no negative reportings since settlement was accepted. Ditech has been contacted and told of this over and over and over for months! STill have not received title to property either.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-05-09
S Plainfield, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2019-05-09
Granada Hills, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2019-05-08
Mount Morris, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-08
Madisonville, KY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-05-08
MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX 's mortgage payment was submitted on XX/XX/XXXX. It was refunded by the mortgage company XX/XX/XXXX. I resubmitted the payment on XX/XX/XXXX. It was refunded by the mortgage company XX/XX/XXXX. Made a pay by phone payment on XX/XX/XXXX but it was not processed. XX/XX/XXXX a payment was made. It was refunded XX/XX/XXXX.
They are not processing our payments. T
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation