CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 111
2019-08-06
Cumming, GA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-08-06
Safety Harbor, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-08-06
Newport Beach, CA
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-08-06
Houston, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief
2019-08-06
Bremen, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: I don't know where this account came from not my credit account
Company Response: Closed with explanation
2019-08-06
Albuquerque, NM
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-08-06
Wind Gap, PA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-08-06
Detroit, MI
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Closed with explanation
2019-08-06
Palm Desert, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-05
NV
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 XXXX XXXX XXXX sent me a payment of EUR XXXX to Capital One Bank. An account number at Capital One Bank, which I have provided to the XXXX XXXX was incorrect. However, the bank has deposited money to this incorrect account despite the fact that the name on this account wasn't mine. In response to several requests to trace the transaction Capital One Bank finally notified XXXX XXXX that they are unable to recover money from this account. My personal calls to Capital One Bank always ended up with advice to contact the sender.
Company Response: Closed with explanation
2019-08-05
IA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Im have tried called calling capital one to find out if my personal information was affected by the security breach they experienced this year in XXXX and refuse to tell me anything
Company Response: Closed with explanation
2019-08-05
Wallington, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: I explained to my credit provider that I was new to credit and for this fact after sending in my own money to open up a credit card I really did not believe I was obligated to make ontime monthly payments ... Since the issuse I have never been late ... I just want it to go away permanently..
Company Response: Closed with explanation
2019-08-05
Mabank, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Application for car loan sent to several finance institutions.
Company Response: Closed with explanation
2019-08-05
Broomfield, CO
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-08-05
Washington, DC
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Company Response: Closed with explanation
2019-08-05
Midlothian, VA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-05
Itasca, IL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: Received paperless Capital One credit card email statement for XX/XX/2019. Went to online account portal on XX/XX/XXXX to get balance, paid off the balance electronically which posted to Capital One card account on XX/XX/XXXX. Received new electronic statement For XX/XX/XXXX thru XX/XX/XXXX.
Only charge for this billing cycle is interest charge of {$28.00} on a balance subject to interest of {$1100.00} XXXX at 25.74 % ).
Doing the math indicated I am being charged for interest from XX/XX/XXXX thru XX/XX/XXXX.
I was refused correction/refund of interest charged after balance was paid as well as explanation after walking thru the calculation.
Company Response: Closed with monetary relief
2019-08-05
Upland, CA
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Closed with explanation
2019-08-05
Arco, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: Hello, I was scammed on the internet, the scam began in mid XXXX involving a lease agreement. the dates of the transactions are XXXX XXXX I used Capitol One to transfer money through XXXX ( I have the email address I sent the money through ) I transferred {$2100.00} to a person and soon after I realized I was being scammed. I called my bank immediately to try and stop the charge but it was too late so put in a claim, to which they denied because they claimed they " did their job '' by transferring the funds through XXXX. I filed a Police Report with the XXXX police department today, I can provide a report number if needed. I called my bank back to file a new claim today with the police report number, but the claims department told me they couldn't help me, no one in the department could because Capitol One and XXXX claim no responsibility for scams or having their customers backs. They offered me no other recourse except with the police. I asked to speak with a supervisor and they stated they would tell me the exact same thing. And XXXX would tell me a similar thing. I also put in a claim with the Federal Trade commission and received an email back with links to online shopping ( not helpful ) At this point this is my last ditch effort to get any or all of my money back I lost during this scam. So at this point my bank told me they can't help me, XXXX can't help me, and the other people that maybe can help is the police department. As a consumer, banking customer, credit card holder etc I am hoping that I can feel protected in some way regards to having been scammed and violated in this way.
Company Response: Closed with explanation
2019-08-05
Flushing, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Company Response: Closed with explanation
2019-08-05
Azwell, WA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019 and XX/XX/2019 our business account held at XXXX XXXX was debited for {$180.00} and {$200.00} through an ACH transaction. Unfortunately we did not report the unauthorized transaction within the XXXX hours required by ACH for dispute so the money was gone from our account. The money was transferred to an account held at Capital One. We were unable to get any additional information from Capital One because of privacy regulations. We are planning to report the issue to : aw Enforcement.
Company Response: Closed with explanation
2019-08-05
Shalimar, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-08-05
Vero Beach, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Company Response: Closed with explanation
2019-08-05
Jolly Acres, SD
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-08-05
Mechanicsville, VA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with non-monetary relief