BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 141
2017-05-19
NC
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: My card has an available balance on it. It is not over limit. On XXXX at XXXX I tried to use the card to pay for membership dues and it was declined. I called the credit card company barclays and after being transferred twice finally got someone who understood and spoke clearly. I was told they are having technical difficulties and to try again in a few hours. On XXXX at XXXX I again tried to use my card. It was declined. I called on XXXX and again told them my card keeps declining. They told me it would again be resolved in a few hours, and to try the card again in a few hours. I tried to use the card at XXXX and it was declined again. I called the credit card company and I am now being told they have no time frame for when this issue will be resolved. I pay a lot in finance charges and annual fees to this company but when I need to use the card, they have " technical difficulties ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-19
CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have been working on paying this Barclay XXXX MasterCard for over 4 years. Since the card was on on auto pay, I assumed my balance was almost gone. To my surprise when I looked, my balance went up not down although I had not used the card in years and had been making consistent payments. I immediately called Barclay to see why & they told me due to the high interest rate and annual fees which they could not get into details about. They said they could not lower interest rate or any late fees ( although I was on auto pay ) even though I had great credit at that time ( score of over XXXX ). They killed my credit due to this issue my current score is sadly XXXX . Furthermore, I called after going through hardship of being laid off then loosing my fianc shortly afterto a car accident. I explained this to XXXX & they said if I did not have the payment they could not help me. I asked what my options where to resolve and the reps response was come up with more money & that there was nothing he could do. I tried to work with them several times & spent hours on the phone trying to meet a middle ground. For months and I paid extra hoping it would catch up to current. It did not. Recently, in XXXX , I moved across country to CA to take a new higher paying job after graduating with my XXXX in XXXX . Although I notified them 2x b efore my move they did not update my previous address & a ton of late fees every month. This added even more to the amount due. I then as a last resort tried to work with a debt consolidation agency to resolve. The debt consolidation agency also expressed that they too where shocked at how little leeway & flexibility they offered. They where the only creditor that would not work with the consolidation company ( XXXX ) they reduced the interest rate from in the high twenties to 5 %. What was really upsetting is they took an extra {$1000.00} from me promising it would make my account current. And an xtra {$100.00} this past month on top of the normal payment they are getting from the consolidation agency, and still have not brought my account current. When I actually checked my credit report they did no such thing. All late payments are still showing and my account still shows as past due. I have done everything in my power to resolve this with little to no help from them. When I called they said the oth er Rep must have li ed to me and there was nothing I could do about it. They where not willing to bring my account current even with additional hundreds of dollars paid again over the minimum amount due. Please help as I have already lost so much sleep, time & money over this looming credit card. I am in service industry & have never dealt with such a inflexible & greedy company in my life. Please help me resolve this complaint as this is killing my credit I have been working so hard to rebuild. This is fraudulent and unauthorized use of my money. Please help make this right or at least hold them accountable. It 's simply not right. I am a strong person and if they took advantage of me I am sure they are taking advantage of thousands of othe rs that may be unable to protect themselves and/or unable to report them to the proper authorities. Thank you in advance for your time, help & support. Best regards. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
FL
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I applied for and received a Barclay Cash Master Card i n or around XXXX XXXX . I have a {$20000.00} credit balance approval. On XXXX XXXX XXXX I purchased a new automobile and charged {$5000.00} of this purchase on my Barclay Cash Master Card. It was rejected. I called immedia tely from the dealership to Barclay Master Card ... .... Barclay Master Card stated that I have been issued a new card and the one th at I attempted to use is not valid. I have only had this card for approximatel y five mon ths. I informed the Barclay Master Card pho ne representative that I have never received a new card nor have I been notified that a new card had been issued to me. I was told by this Representative that the card I have in my possession was not valid. That terminated our conversation. I then used another credit card and my {$5000.00} was accepted The following day I called to make a complaint at Barclay Cash Master Card. My phone call was transmitted to a representative regarding my complaint. I explained the above situation to her. She informed me that when I placed my credit card from Barclay Cash Master Card into the machine to charge my account,, the dealership did not " follow through '' correctly.. I informed her that I did call on Friday XXXX XXXX and I received a different explanation.. Her only response was that they have a record that I called.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
Prior Lake, MN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
Buena Park, CA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
Hinkley, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: Today XX/XX/XXXX I was made aware that Barclays Bank Delaware made the decision not in my favor regarding an Identity Theft Report filed and a Fraud Affidavits provided to the company .Barclays sold to XXXX XXXX XXXX and XXXX and XXXX XXXX accounts that were open fraudulent without my approval or permission, Barclays sold the accounts to 2 outside collections agencies knowing the accounts for reported fraudulent in XX/XX/XXXX , this is not ethical, instead of correcting the problem Barclays sells the accounts to collections agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Mililani, HI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Washington, DC
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I 've been a customer of the Barclays XXXX XXXX Mastercard for 4 years ( opened XXXX / XXXX / XXXX ) and requested a lower interest rate on XXXX / XXXX / XXXX and XXXX / XXXX / XXXX , and have been denied both times with no explanation as to why my interest rate has continually been the highest. My first statement with them shows an interest rate of 24.99 %, however the advertised rates online are " 16.74 %, 20.74 % or 25.74 %, based on your creditworthiness. '' I requested a copy of my original agreement, but was told they can not send it to me. My current interest rate is 25.74 %. Currently, my balance is {$7500.00}. Every time I make a payment, interest is charged shortly after in almost the same amount as the payment ( i.e. Payment in XXXX of {$170.00} on XXXX , Interest Charged on XXXX of {$150.00} ; Payment in XXXX of {$200.00} on XXXX , Interest Charged on XXXX of {$170.00} ). I was laid off twice in XXXX , was unemployed from XXXX to XXXX , but still making payments, but the interest just killed whatever progress I was making on paying down the card. After calling to complain and threatening to close my account, I was told they periodically monitor my account for lower rates. The representative said there was a lower rate available to me of 24.74 %, so 1 % lower was all they could offer me after being a customer since XXXX . In addition, the benefits that were available when I signed up were discontinued, but I was still paying more in fees that when I star ted ( i.e. no more companion passes ).
There is no way I can get out of this debt!! This just seems like predatory lending. I get less benefits than when I started, my interest rate always goes up, never down, and I although my credit score a t the time of application was considered good ( XXXX range ), I was offered the highest interest rate they offer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Lilburn, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Reporting company used your report improperly
Complaint: On XXXX XXXX XXXX 2015 Barclays Ba nk Delaware placed a hard Inquiry on my XXXX Credit Report. The report is two yea rs old and needs to be removed and furthermore I never provided authorization for the inquiry. I do not have any open accounts with this company so this inquiry needs to be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Rochester, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: XXXX XXXX XXXX client XXXX XXXX XXXX is a victim of identity theft. Her information was used without her consent to attempt to establish several credit accounts with various creditors. Attempts were made to dispute the fraudulent inquiries made into her credit as outlined under the FCRA however XXXX ( XXXX ) of these creditor banks have failed to remove the inquiries from her credit reports XXXX which is a violation of the law ). Barclays Bank DE, XXXX XXXX and XXXX XXXX have each been notified of this fraudulent data and is some cases the bank was notified in writing twice. Each time was done certified mail with return receipt. The most recent credit reports obtained XXXX / XXXX / 2017 those inquiries are still being reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Dublin, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-18
Cheverly, MD
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: I made a {$1200.00} payment to my Barclaycard Reward s mastercard. They held the payment ( i.e. not making the credit available ) for a couple days, which prompted me to call them to get it released. They approved of the release and said that the credit would be available the following day. Well ... it was n't. And when i called to ask why they had n't release it, they told me they closed the account. So they basically XXXX me .... they got a {$1200.00} payment out of me and then closed it. This is the card I use to travel with and I was planning to travel TOMORROW! They have totally XXXX me up as I would not have made that big of a payment on the card if I knew they were going to close it right after. This is horrible customer service as one of their managers told they would be making the credit available the following day. I even told them that I was travelling and they put a travel notice on my card! I am NOT recommending this card to anyone anymore. I used to love this card because they had great rewards but after pulling this stunt I have no more love for them whatsoever.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Milwaukee, WI
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: The Barclay XXXX credit card advertises special online shopping cash back when purchased through the XXXX link and credit card. On XXXX XXXX , XXXX , I went through the XXXX website and visited XXXX to purchase a couch in the amount of {$860.0 0} ( ord er # XXXX ) a nd paid with the XXXX credit card with the expectation in receiving 10 % back through combined rewards. The 10 % cash back, valued at {$86.00}, was never received. I sent an inquiry to XXXX in XXXX XXXX . After an investigation, they stated I did not purchase the couch through the correct XXXX link. XXXX does not provide any sort of documentation when you go through their link so you can not provide any sort of documentation to prove that you have.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Liverpool, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: There were XXXX fraudulent charges made to my Barclay credit card ( through XXXX XXXX ). XXXX were for XXXX XXXX for XXXX on XXXX / XXXX / 2017 . The next day XXXX there were XXXX XXXX charg es ( for XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX . I called to tell them I did not make these charges, they were removed and marked as fraud and I had to get a new credit card. Received the new card the next aday and thought problem was fixed but when I went to check my account on XXXX the charges that they had removed earlier had been put back to my card. I need these charges totalling {$530.00} taken off my card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Kawaihae, HI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I am an XXXX XXXX military member who signed up for Barclaycard 's XXXX XXXX which is known to carry an {$990.00} annual fee only because Barclays promised to waive the annual fee until my XXXX XXXX XXXX commitment ended. I am a career military member with 15 years left of XXXX XXXX XXXX. All of a sudden Barclaycard 's XXXX XXXX sent me a letter saying that I would no longer receive the waived annual fees of {$990.00} and for my dependent 's additional card. I understand they are trying to get in align with the Servicemen Civil Reliefs Act ( SCRA ) but you can not above and beyond the SCRA to lure new applicants and then switch on those same customers. I understand not waiving them for new customers but they should honor those who applied before the changes. You can not mislead servicemembers with empty promises and affect their FICO scores by forcing to close their credit cards if they do not wish to pay the {$990.00} annual fee. Barclayscard is not honoring their original terms of the agreement. Barclayscard 's XXXX XXXX made the changes to their SCRA policy in XXXX XXXX, 2016 and I applied for the card well before and activate my card on XXXX XXXX, 2016 and my dependent 's on XXXX XXXX, 2016.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Boston, MA
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Grand View, ID
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: In XXXX XXXX , I was in the process of applying for a home improvement loan and found that there was an unknown cre dit card through BarclayCard o n my credit report. I had called and disputed the card and charges, which at the time was approximately {$2700.00}, and after that did n't think anything of it since I was told I would get a phone call if there were any other questions. In about XXXX XXXX XXXX I called to check and make sure that there was no longer an active account in my name, at that time I was told that someone had called and claimed responsibility for the debt the day after my initial dispute. I continued to dispute the charges and they told me that since someone took responsibility the dispute will come back denied each time I put it in. I have received a collections notice from the agency representing them now and am still disputing the charges which are now {$2900.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Cleveland, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Glendale, CO
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: A balance transfer was initiated for {$4900.00} to XXXX XXXX on XXXX / XXXX / XXXX throug h Barclay card. Barclay card is saying the transaction has posed, however XXXX XXXX is stating that it has not. Barclay c ard is now billing me for payments on a transfer that was not performed, but they are insisting it was. When I contacted the contact center on they just say that the transfer is completed in their system and provide no assistance despite my proof of non payment through XXXX XXXX . I call ed Barclay Card o n XXXX and XXXX in attempts to get answers but they are continuing to not provide assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
City View Heights, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Lake Ronkonkoma, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I told Wyndham Rewards and XXXX XXXX ( Barclay 's cards ) to closed my accounts in order for them to stop charging me {$400.00} in late fees and interest in both cards and they told me that they will continue doing so until I pay them off. I think that they are wrong because when an account is closed is not supposed to be added more late fees and interests.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-14
Macclenny, FL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: I have been dealing wiht Barclays Bnk regarding my credit card since X/X/2017 . I have already submitted a complaint nothing has been done by the company to correct there mistake and now the problem has gotten worse. On X/X/2017 i called Barclays bank to inform them i was unable to return to work due to an injury, and asked if there was any programs to help me out as it would be very hard to make payments until i receive my XXXX hearing as i have very little income. The representative told me that they would be able to help me but not until my account was past due, she even went as far as to put me on hold while she double checked for me. She than informed me it would not be a problem but i needed to call back after my account was past due. On X/X/2017 the day after my account was due i called back and was told by a representative, that they would help me but my account needed to be more than 30 days late. After reviewing my accounts on X/XX/17 i n oticed the account in question had been marked as past due and a fee applied, i called again on X/XX/17 and was told sorry theres nothing we can do to help you. I have been in contact with the office of the President of Barclays card who also refuses to help stating i was misinformed and that the person who i originally spoke with does not knnow the requirements for assistance. When i called the first time to speak wi th Barclays on X/X/17 m y account was not late yet, I allowed it to go late based one misleading information i was given by a representative of this company, i was given this incorrect information apparently multiple times. Because of this company i now am two months behind and they are now damaging the credit i was tryinng to rebuild by making negative reports to the credit bureaus. I was injured at work and am awaiting a disabilty hearing, i have every intention of paying my balances off with this company once i have an income source again. i was misled into allowing my account to go late, if i would have been informed that there was no way to help me in the first place i would have done everything in my power to keep this account current, but becuase of the misleading information they gave me i am now two months behind and getting negative information given to the credit bureaus, i can not even apply for a debt consolidation loan becuause my score has dropped over XXXX points just from the negative comments from this company, this is an outrage,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-12
New Braunfels, TX
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation