BARCLAYS BANK DELAWARE

2017-06-08

Millville, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Complaint: I have been working with Barclay Bank Delaware, XXXX XXXX and XXXX on a credit card account that was initially all issued by XXXX XXXX. XXXX XXXX sold off the credit card account to Barclay Bank Delaware. XXXX is in the mix only because XXXX XXXX transferred student loan to XXXX and the rewards program for the credit card directly credit the student loans. <P/>XXXX XXXX sold off the credit card account to Barclay Bank some years ago and the rewards program stayed mostly the same. Rewards were able to be credited to a specific student loan not to the whole overall account with several loans. Also rewards could were earned at roughly the same rates. In XXXXX 2017 Barclay and XXXX XXXX shut down the rewards program and forced me into a rewards program that has less than half the capability of rewards and removes the ability to credit rewards to a specific loan. I demanded to see the original contract I signed with XXXX XXXX and Barclay can not produce it. HOW DO YOU RUN A CREDIT CARD ACCOUNT WITHOUT HAVING THE ORIGINAL CONTRACT? <P/>What it comes down to is that Barclay will not honor the original contract with XXXX XXXX, Barclay will not honor their assurances that a customer can credit rewards to a specific student loan, and Barclay will not honor their assurances that a customer can apply rewards to the principle of a loan. This is a thoroughly disreputable organization and I will take my complaints every direction I can.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-08

Arco, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Complaint: The issue I have is with a Frontier Airlines credit card. OnXX/XX/XXXX, my wife and I were on a Frontier flight from XXXX XXXX, XXXX XXXX to XXXX. The flight attendant announced that they had a promotion going on. If we applied for the Frontier credit card, we would receive XXXX miles in addition to the miles from the trip we were on. The requirements were to pay the annual fee and use the card once. We asked for an application and filled it out. <P/> Once we got the statement in XX/XX/XXXX, I paid the annual fee and used the card once. I accidentally paid the annual fee twice, and ended up using the credit card to use the credit from the second payment of the annual fee. <P/> I never received the points. I called several times and wasted a lot of time on the phone being transferred to different departments. I was told to wait 6-8 weeks to see the points. Months would go by, and I would call again and I was told to wait 6-8 weeks. XX/XX/XXXX came and I called again regarding my points, I was told I need to pay the annual fee again and that this time I would get my points. I paid the annual fee and waited 6-8 weeks. I had hope that this time I would get my points, but I was disappointed. To be honest, I would have kept calling and trying to get my points, but my wife was feed up with this, and urged me to cancel the account. She told me we needed to cut our losses. We had already been tricked into paying one annual fee and that this year they were n't going to keep our money. In XX/XX/XXXX, I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because, unlike myself, she had no faith in the company. Honestly, if it was up to me, I would have been tricked into giving them more time and let them keep stealing my money. My wife told them we needed to close the account and have our annual fee reimbursed. She told them that if they were n't willing to reimburse our annual fee, she would go through our bank and have them reimburse it. The representative closed the account and told her it was okay if we had the annual fee reimbursed through our bank. <P/> My wife went to our bank, explained the situation, and filled out a form. Within a couple days our bank reimbursed the money we had paid for the annual fee. A few days ago I got an email from Frontier. The email was a statement saying I had to pay the annual fee. I called and told them the account was closed and that I was n't going to give them a dime because I never received the points and did n't use the card this year. My wife and I spent 2 hours on the phone. Again like all the other times the representative was trying to " figure out '' why we never go the points. My wife was furious. She told them at this point that did n't even matter. We were calling about the charge of the annual fee. She asked to speak to a supervisor. The supervisor did n't seem to understand why we did n't want to pay the annual fee. I mean you have to be really crazy to want to pay for something you never received. At the end of the two hours, we did n't come to a resolution. The supervisor insisted she saw the points in our account, and that we had to pay for the annual fee. Btw, we had gotten the " I see the points in your account '' before. That 's great except how were we going to use the points if we did n't see them in our end? Wish we would have read the multiple reviews online complaining about this company before doing business with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-07

Washington, DC

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-07

Main Office, VA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: We attended a very high pressure sales and " owner update '' in XXXX on XX/XX/XXXX at the XXXX XXXX XXXX sales office while staying at XXXX XXXX. I had suffered a XXXX XX/XX/XXXX, about six weeks before our sales presentation, after being XXXX XXXX XXXX XXXX XXXX while I was walking in downtown XX/XX/XXXX. We repeatedly stated that we could not afford anything that would require a loan, and did not like the difficulty we encountered finding availability. Maintenance fees were rising faster than we expected. The salesman repeatedly assured us that if we took advantage of the promotion offered that day, we would not have to worry about any maintenance fees after the XXXX calendar year, thereby saving money over the long run. He said this promotion would have been offered to us had we participated in dinner meeting offers over the previous year. Both the salesman and his supervisor confirmed this special offer. We were told that we would no longer have to pay for annual maintenance fees, having qualified to participate in the special program that was not publicly available. The salesman illustrated in chart form on a paper how this program would save us money by trading in part of total our points each year. He said the remaining points would actually get " treated as double points. '' They both explained we would receive a phone call ( annually ) in XXXX right after our maintenance fee bill arrived and would be guided to trade in the proper number of points to write off the entire maintenance fees each year. In order to take advantage of the offer we opened up 2 credit cards ( in each of our names ) with Barclay to pay for the contracted points at 6 months no interest although only one of us actually had income at the time. # 1 - {$16000.00} # 2 - {$6700.00} This past XX/XX/XXXX, when the call never came, we started contacting XXXX XXXX on XX/XX/XXXX to find out what happened to the special program, where we were told that no such program exists and it 's not in our contract so we are out of luck. We asked for a financial waiver again inXX/XX/XXXX due to medical expenses, but were refused a refund as they denied any bait and switch tactics, but we were told we could return our contracts for a fee to avoid future maintenance fees, but are still responsible for the $ 22,000+. <P/> Due to unexpected and ongoing medical bills over the last 2 years, we have had trouble making payments on this and other credit card loans and are desperately trying to maintain our good credit rating. We have been transferring the balances to other credit cards to maintain low interest, incurring fees each time we do so. We feel that the promises made by the salesman and his supervisor were misrepresentations, and by the time we confirmed that the program did not exist it was too late to get out of our contract.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-07

OH

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Juniper AKA Barclays took my payment out of the wrong account which I have n't used for over a year, put that account {$190.00} in the negative. They refuse to do anything about it besides try to give the money back which could take 30 days and more fees spiralling my account farther into the negative. Barclays also r efused to cover the charges to my account caused by non sufficient funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-07

Chester, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: I was just given a credit increase wit h Barclaycard rewards card to find out this am they lowered my limit from XXXX to XXXX with a balance of XXXX . I have never been late. Always paid well over what was asked. Just got a credit increase 2 months ago. All my other cards were increased too. My credit to debit is 17 % and my score is XXXX . So with no reason, no letter, no call, no email of notice to this I am now at a 95 %!! Is it legal for them not to let you know even tho on their paperwork it say they notify you 45 days prior?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-07

Flushing, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-06

Ridley Park, PA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I booked a hotel room at XXXX XXXX for XXXX / XXXX / 2017 . I canceled the room and got cancellation letters with a cancellation number. I was charged {$150.00}. I am still being charged after the cancellation. My credit card compan y, Wyndham Rewards Visa, opened a dispute case and closed it, stating that I stayed at the hotel. They ar e denying to take the charge off of my account. Their statement is n't true and I have provided them the prove that their statement is n't true.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-06

Kapaa, HI

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-05

Hooksett, NH

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-05

Bronx, NY

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: For nearly all of 2017 thus far I have not been able to access my credit card statement for my Barclays ( Barclays Arrival+ card ) - I am signed up for electronic billing and I get emails letting me know my statement is ready but every time i try to access it from the site after logging in their website gives me this error : " We 're always updating our website which sometimes makes hotlinks out of date. Visit www.BarclaycardUS.com to locate our most current pages. '' I have messaged the company via the site and phoned in and have not gotten any resolution at all. I have the same problem in all internet browsers and on both XXXX and pc platforms. <P/>Not being able to view my statement means i have no way of seeing what portion of my bill is subject to what interest rate among other details I have the rights to see.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-05

Brooklyn, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Unexpected increase in interest rate
Complaint: I reached o ut to Barclay 's Bank fo r my Barclay Arrival Card at ( XXXX ) XXXX on XXXX XXXX , 2017 at XXXX XXXX to inquire about two times my interest rate increased an d one ti me it was decreased on my variable APR. The reason I was aware of this is because a third-party application called XXXX notifies me when such changes occur. Upon speaking with the representative I informed them that my interest rate was increased in XXXX and XXXX this year, yet I had not received a formal notice in regards to this. The one t ime it was decreased, XXXX I believe, I had requested it and a formal letter was sent to my address on file. I was perplexed as to why I would not receive a letter or e-mail besides my normal statement to indicate when my rate would increase. After much back and forth I spoke with a supervisor that informed me that interest rate increases were due to the recent hike s by the FOMC in each month. This statement made it much clearer to me why I received the two interest rate increases. However, there was no formal communication of this from Barclay card. The response I received from the supervisor was " Do you expect us to notify all of our millions of customers? '' At first I was taken aback and somewhat agreed. After having thought abut it though I am sure there are some guidelines that may have been provided under the Dodd-Frank Act or that are required by the CFPB. Please clarify what they are if any. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-05

College, NY

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-05

NC

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: I logged into my account today after an attempted transaction on my card today failed. I noticed that my account was closed, which I had not requested. I called Barclaycard and the representative informed me that the card was voluntarily closed and I should have been read some terms when requesting the account to be closed. The bank closed the card without my permission and marked it like I requested it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-05

Cub Run, KY

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Sued you without properly notifying you of lawsuit
Complaint: I received notice from XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( dated XXXX XXXX XXXX ), stating that Barclays Bank Delaware had referred my account to them for collection. The letter stated the amount owed and where payments could be made. I sent out a letter on XXXX XXXX XXXX ( Certified Return Receipt ) to the Law Firm stating that I was willing to make payments on this account. The letter was received at the P.O. Box address provided on XXXX XXXX XXXX at XXXX XXXX . No contact was ever made to me in reference to the letter that I sent, trying to resolve the debt. I also submitted a settlement offer on the firms website on XXXX XXXX XXXX and no response was ever provided. <P/> On Saturday, XXXX XXXX XXXX I receive a notice in the mail from XXXX XXXX XXXX , XXXX stating that it had come to their attention that a civil suit has been filed against me in XXXX XXXX XXXX . I have not received notice in reference to any of the matters and I have certainly been trying to resolve the situation without having to have a judgment filed against me. <P/> This law firm does not seem to want to assist those who are willing to take care of their debts, they are automatically trying to sue and garnish wages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-04

Columbus, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I was XXXX and mailed the credit card payment, the XXXX 2016 payment was received by Barclays in time but was n't processed in time making my account 30 days late. I have wrote the company numerous time with no result.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-04

Charleston, SC

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-03

VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: STATEMENT OF FACTS On XX/XX/XXXX , I was driving a vehicle rented from XXXX XXXX XXXX . of XXXX XXXX ( XXXX ), in XXXX , D.C. At approximately XXXX XXXX I stopped the car in front of the XXXX XXXX XXXX and XXXX at XXXX XXXX XXXX XXXX ( XXXX ) to try to find a parking space to attend a lecture. I got out of the vehicle to read the parking sign to determine if parking was permitted in that location. Many vehicles were parked on the street and the signage was confusing. As it turned out, I quickly found a parking enforcement officer and specifically asked him if parking was permitted during that time. He informed me that it was not, that he was in the process of issuing tickets, and that I needed to move the car. I thanked him and proceeded to move the car to the XXXX parking garage. On XX/XX/XXXX , my Barclaycard credit card statement shows a charge for {$23.00} for the XXXX Parking Garage at the time in question. At no time did the officer issue a ticket to me either by serving it to me in person while I was standing there speaking to him or by placing a ticket on the vehicle. In fact, the officer never indicated that any ticket would be issued to me. <P/> The first indication that there was any issue was a letter from XXXX dated XX/XX/XXXX , and received on XX/XX/XXXX , indicating that I was being charged {$210.00} on my Barclaycard for an alleged parking ticket during the period of my rental and an administrative fee ( they later waived the {$10.00} administrative fee ). At no time prior to this letter did XXXX contact me to determine the facts and circumstances surrounding this alleged ticket to determine its validity. Instead, it elected to proceed on its own and pay the fee to the District of Columbia ( D.C. ) without determining whether it was a legal charge. In doing so, it cut off my rights to challenge the ticket, a challenge that would have been successful. <P/> I immediately contacted XXXX on XX/XX/XXXX to notify them that the charge was invalid. A long and unfruitful correspondence began in which I explained to them why the charge was invalid, how XXXX could rectify the issue, and offered to assist them in doing so. XXXX was not only unwilling to consider resolution but offered misleading recommendations that it knew or should have known were unavailable. That correspondence is available if necessary. <P/> At no time has XXXX or the District of Columbia provided a copy of the actual ticket purportedly issued, because no ticket was issued. Only copies of electronically generated facsimiles or electronic records have been provided. <P/> Despite being provided all of this information, Barclaycard refuses to remove the charge from my account and has not responded to my explanation as to why the charge is illegal. <P/> ARGUMENT XXXX claims to rely on the contracts term that the renter is responsible for legal violations, parking incurred during the rental. For a charge to be valid, therefore, it must be legal. That is not the case here. A renter is not responsible for an invalid charge. For example, if D.C. had issued a proper {$100.00} ticket and mistakenly charged {$1000.00} and XXXX paid it, the renter could not be charged {$1000.00} for the error on the part of D.C. and XXXX . Likewise, here, both D.C. and XXXX are in error, and therefore the charge is not legal. <P/> As stated above, no ticket was provided to me in person or placed on the vehicle. The Code of the District of Columbia Section 50-2303.03 ( c ) states : Except as provided in subsection ( c-1 ) of this section [ which is inapplicable here ], a notice of infraction shall be served personally upon the operator of the vehicle who is present at the time of service or by affixing the notice to the vehicle in a conspicuous place. <P/> Section 50-2303.03 ( c ) provides the legal method of service. A ticket is invalid if not legally served. Legal service of process was never accomplished here, rendering the ticket invalid. Indeed, the parking enforcement officer had every opportunity to serve the ticket because I was speaking to him directly, and he chose not to do so. Instead, he warned me to move the vehicle indicating that otherwise it would be ticketed. Barclaycards records indicate that is exactly what I did by moving it to the XXXX parking garage. It is possible that the parking enforcement officer had been prepared to issue the ticket and perhaps had the information in his system. We will never know because XXXX cut off all rights to contest the record. Instead, what is beyond dispute is that he chose not to issue and serve it in accordance with Section 50-2303.03 ( c ). <P/> Had XXXX contacted me instead of paying the alleged ticket when it first learned about it on XX/XX/XXXX , I could have provided the above information to them enabling them, me, or both, to contest it and get it dismissed because D.C. was in error in sending the notice. XXXX chose another route. Without contacting me, in error it elected to presume that the charge was legal. XXXX error of presuming a charge to be legal does not magically make it so. XXXX has been offered a copy of the charge of the use of the XXXX parking garage and a sworn affidavit of the events that transpired as evidence that no ticket was issued ( or if one was physically issued it was never legally served ). <P/> In addition, even though I was not obligated to do so, I offered to assist XXXX in its filing of a Motion to Vacate with the District of Columbia to get its funds back that it paid in error. XXXX did not take me up on this offer. <P/> On a disturbing note, in my correspondence with XXXX it recommended to me on three occasions that I should contest the issue directly with the District of Columbia. XXXX knew or should have known, however, that by paying the alleged ticket without notifying me it was cutting off my rights to contest the issue with D.C. XXXX has entered into arrangements with localities to automatically pay tickets and, as the legal owner of the vehicle, knows that it is waiving any right the Renter might have to contest the ticket. The District of Columbia acknowledges this fact on their website : " Note : If you are issued a ticket while driving a rental car, rental car agreements provide that a rental party is responsible for all tickets issued to the rental vehicle during the rental period. DC XXXX has discovered that some rental car companies will automatically pay any ticket ( s ) incurred on vehicles and charge the customer the ticket fine plus administrative fees. They will not provide you with the opportunity to adjudicate the tickets, as the adjudication process ends once a ticket is paid even if it going through the adjudication process. As the legal owner of the vehicle, rental car companies are within their rights to use this process. '' XXXX XXXX XXXX ( emphasis in original ). In this case, of course, the ticket was not even issued. The fact that XXXX would repeatedly attempt to divert me to a process that it knew was futile is disturbing. Furthermore, and importantly, this demonstrates that XXXX took onto itself the risk that the charge was not legal, as is the case here, and that it could not recover from the Renter the fees it mistakenly paid. <P/> Because there was no legal charge, Barclaycard is precluded from continuing to attempt to collect the funds from me. <P/> CONCLUSION Because no parking ticket was issued to me by the District of Columbia ( or, if a ticket was issued it was not legally served pursuant to D.C. law ) there is no legal charge under the contract with XXXX . Rather, XXXX by its own decisions acted in a way that amounted to an admission without information resulting in a cutting off of both its and my rights to contest the invalid charge from the District of Columbia. XXXX can not escape liability for its mistakes by attempting to pass them off to the Renter under a provision of the contract, because that provision does not apply to charges that are not legal. Because the charge is not legal, Barclaycard is not permitted to attempt to collect it. Furthermore, Barclaycard was immediately notified of this dispute when the charge appeared on the card, and was subsequently provided all of the information detailed above.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-03

Crowley, TX

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-03

Livingston, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-02

Sacramento, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-02

Stilesville, IN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: On XXXX / XXXX / XXXX and XXXX / XXXX / XXXX a credit inquiry was made without my consent or notice. This bank has many complaints of identity theft. This bank is Barclays Bank Delaware XXXX XXXX XXXX , XXXX , DE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-02

Nyc, NY

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: My auto payment did not go through again for XXXX 2017 . I reported this in XXXX with case number XXXX and it has happened again. The company assessed me a late payment of {$37.00} hours after the payment was due but it was n't paid because they did n't do the auto payment. I called and no one will remove the late charge again. T he first operator hung up on me after I was on hold for 11 minutes and then I called again spending a total of thirty minutes on the phone. They claim they were training after the last incident but clearly that did not ha ppen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-02

Sacramento, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-01

NC

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: Hello, I currently own a Barclaycard Mastercard Gold Card that is part of the Luxury Card platform. I am also a XXXX XXXX XXXX service member. I applied and received the credit card under the Servicemember 's Civil Relief Act. I w as assured both on the phone and via mail that I would be honored with no annual fee ( or iginal {$990.00} would be waived ), and 0 % interest among other benefits that the card rewards all while remaining on XXXX XXXX in the military. I was assured of this on multiple occasions all through Barclaycard employees. This past fall, I received a letter saying they were adjusting the SCRA benefits but I was still honored to my original benefits because with no annual fee or interest due to the fact that I have already been a member and have been grandfathered in previous to the adjustment in their policy. Then, this past spring, I received another letter in the mail stating I now owe the {$990.00} annual fee. This goes completely against the conditions in which I applied for the card and was assured by the company on multiple occasions would not happen, as long as I remain XXXX XXXX ( XXXX XXXX XXXX ). This has put me in an extreme economic burden as a service member forward XXXX now receiving mail stating that I owe a very large fee of {$990.00} is unprecedented and against all outlines in the conditions in which I was guaranteed by the company. This has placed myself and family in a very tough financial position tha t Barclaycard refused to be sensitive too. I am willing to provide any more information to help fix this issue and hopefully help any others that were affected by this. I am requesting to go back to my original conditions when i had the card before Barclaycard changed and did not grandfather me in as they said. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response