BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 139
2017-06-01
Jamaica, NY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Lenzburg, IL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: While XXXX last fall, I applied for and received the barclaycard Luxury Gold card. The bank waived the {$990.00} Annual Fee. However since returning from XXXX I have received 2 notices from barclaycard indicating they will no longer waive the Annual Fee. I wanted to understand if this legitimate. When I signed up for the card, barclaycard said they would waive the fee for the duration of my time on XXXX? Are they allowed to change that policy mid-stream? I still ( hopefully ) have several years on XXXX XXXX and would still appreciate access to the many benefits, as well as 0 % APR made available through this card. I appreciate your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Arlington, VA
Problem with a company's investigation into an existing issue
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Was not notified of investigation status or results
Complaint: I had a {$4500.00} lim it on a Barclay 's Bank credit card and they capriciously lowered my limit {$500.00} with no notification. I was in the middle o f an important payment on XXXX , which was denied, throwing my accounting into chaos. They lowered my limit, then apparently used that reported event to lower my credit score, to justify lowering my credit limit in the first place. When I complained to Barclays, I was told that they can lower the credit card limit and do not have to notify me first.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Evanston, IL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: please refer to case # XXXX regarding the initial issue with barclays cards ; on XXXX / XXXX / 2017 I spoke with XXXX XXXX of the office of the preside nt BCUS at XXXX ext XXXX to follow up regarding my issue with the closure of my XXXX cc. She told me that barclays will not alter their credit decision to close my account and by doing so harming my credit rating. She showed no concern about my issue or concern ; she did not resolve it or offer any alternative solutions. She is a disgrace as far as customer service representative especially form the office of the president! What a joke!. I have always been treated in this manner by barclays anyway. Both credit card accounts were current, never over the limit, payments more than minimum, never bounced checks! Shame!!!!!!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Main Office, VA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: My sister passed away. I have a cc with the activation sticker still on it. Barclays is unresponsive. Whenever I reach a human, they say the account is open but they can not close the account and must transfer me to someone who can. I have been put on hold for 30 minutes on three separate occasions. Their complaint procedure found at XXXX XXXX XXXX says I may call XXXX and all I need are name and address, day time telephone number where we can contact you, and a clear description of your concern or problem. Calling this number does not permit me to follow the outlined process. It just puts me back into the same holding pattern for anoth er 30 m inute wait.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Roswell, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
NC
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I opene d a Barclays Aviator Red MasterCard o n XXXX XXXX , 2017. Ba rclays cla imed that I would be able to upgrade my Aviator Red MasterCard to an Aviator Silver MasterCard 90 days after opening the card. I calle d Barclays o n XXXX XXXX , 2017 and was told that the card was n't 90 days old y et ( even though it wa s ) so I needed to call back after my XXXX statement closed for the system to reflect the age of the card. I thought this was odd, but called back tonight and the person I talked to and their supervisor said that the card ca n't be upgraded and that offer is n't available. Basically Barclays lied. I 'd like the card upgraded to a Silver MasterCard, o r I 'd like the account closed and the inquiry removed from my credit report for this false advertising from Barclaycard!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
San Bruno, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Boulder, CO
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-29
MI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I 've had this card for quite some time and until recently hide always received an email notification telling me that my bill was due I could login to my account online and pay my bill and have always paid my bill on time I have perfect credit there is not a late payment anywhere on my credit report abou t two m onths ago for some reason I never received a notification from this Bank I checked my spam folder I thought maybe for some reason they had mailed a bill but they claim they did n't mail anything to me there was no notification at all and they charged me a late fee I told them I received every other email that I 'm supposed to receive this is the o nly one and as k them to check into it now 2 months later this is happened again they 're not sending me notifications and then they 're turning around and charging late fees it 's not my fault they did n't have their it Department fix this 2 months ago whenever I told them about it and now they 're trying to take advantage of their customers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-29
Oceanside, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Durham, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I would like you to investigate and REMOVE the illegal and unapproved " Hard Inquiry '' on my credit report b y the Barclay Card USA o n XXXX XXXX , XXXX . They ( Barclay Card USA ) NEVER informed me that a hard hit would take place. To add insult to injury, after repeated back and forth conversations with Barclay Card USA management, they keep insisting that " customers are not told that their card would be getting a HARD credit inquiry hit as the customer should " Assume '' that a " Hard Inquiry '' would take place. Really? Who in their right mind would say YES to a hard inquiry ( similar to the level of buying a house or a car ) stuck on your credit for 3 years for a {$100.00} credit increase? This has to be a JOKE! Barclay Card has now damaged my credit score and now I have to wait before proceeding with my mortgage application until this ILL EGAL mark on my credit report in permanently removed. This NEGATIVE mark and ILLEGAL and UNAPPROVED act by the Barclay Card must be addressed as the rep on the phone on XXXX XXXX , XXXX , XXXX XXXX , XXXX ( and several times there after ) informed me that it 's common practice to pull this sort of nonsense on innocent, unadvised and uninformed customers such as me. Never has any other credit card company in my XXXX years ever hit my credit with a HARD inquiry for a simple, few XXXX dollar credit increase request. If they were going to do so, they would inform me fully before proceeding. Instead, as the management at Barclay Card USA repe atedly told me, it is NOT their responsibility to inform the customer if they are going to pull a soft or HARD credit inquiry. Very disturbing, to say the least, when a customer is last to know and will only find out by default via your credit bureau credit report month ( if not years ) down the road. So, as in my case, XXXX hard inquiries were done on my card b y Barclay Card USA within a 2 months window. What did I do, buy a house or a car from them? NO, I just simply asked if it was possible to get a couple XXXX dollar credit line increase.
Company Response: Closed with explanation
2017-05-27
Farmington, UT
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
San Diego, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Ft Myers, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Discovery Bay, CA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Philadelphia, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX XXXX, 2017, I took an XXXX XXXX flight from XXXX, XXXX to XXXX, PA ( flight XXXX ). XXXX charged me {$100.00} for checking a bag on this flight. I paid this fee by using my XXXX XXXX XXXX XXXX credit card, which is issued through Barclays Bank Delaware. XXXX lost my bag and it was finally returned four days after the flight landed in XXXX. I spoke with XXXX on each day to determine the progress in the search, and each time I was told that XXXX would issue a refund for the baggage charge. I was also instructed to contact the refund site for XXXX and explain the circumstances and request a refund. I did this on XXXX XXXX, 2017. I did not hear any response from XXXX regarding my refund request so I contacted the XXXX/Barclays credit card issue to contest the charge. The credit card company told me that I had to deal with the XXXX XXXX company for the refund, and she tied an XXXX XXXX representative into the call. XXXX XXXX told me to submit another refund request. I told the credit card representative that I wanted to contest this transaction. The credit card representative refused to record a challenge to the transaction and again told me that I had to deal with the airline. The credit card representative told me that she could not record a challenge to the charge because the airlines had not guaranteed to deliver my bag as of any particular date ; I responded that it was implicit that it would not take four days to deliver the bag. I have spent hours on this dispute -- going back and forth between the credit card company and the airline. It is my understanding that I have the right to challenge a credit card charge and that XXXX/Barclays should have cooperated even though the dispute is with its affiliate, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Henderson, NV
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-25
San Jacinto, CA
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Complaint: I have contacted both the credit bureaus and Barclays on several different occasions to get my account properly listed as paid and closed. When I call Barclays they give me the run around and forward me to XXXX XXXX . When I speak to XXXX XXXX , they state they transferred the account back to Barclays and they simply need to report the account as paid and closed. I 'm having difficulty getting it corrected. It has now been 30 days so I need it deleted in compliance with ten FCRA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-25
San Diego, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: X/X/17 - Re ceived notice to appear in court for a debt collection in the amount of {$14000.00} from Barclays Bank Delaware. X/XX/17 - C hecked personal credit report confirming that debt was on my report and had been defaulted on. X/XX/17 - Wrot e Barclays Bank Delaware letter informing that debt was not mine and requested validation of the debt under the " Fair Debt Collection Practices Act '' and the " Fair Credit Reporting Act ''. Requested proof of signature for debt. X/XX/17 - Letter was delivered via USPS certified mail and confirmation of pick up sent. Date unknown - Received letter fro m Barclays Bank s tating debt was validated and enclosed a bill statement. X/X/17 - Wrot e Barclays Bank 2nd lett er again requesting written confirmation with signature of claimed debt. X/XX/17 - Lett er was delivered vi a USPS ce rtified mail and confirmation of pick up sent. X/XX/17 - Re ceived letter from Barclays Bank Delaware with enclosed application for debt . ( Noticed IP Address was i ncorrect and located in different city & state. X/XX/17 - Receiv ed letter from Barclays Bank that investigation is complete and debt confirmed. ( No acceptable evidence has yet to be s hown confirming the debt was accepted by me ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-25
Northbush, NY
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Barclays ' Luxury Card allowed service members to receive an annual fee waiver and receive 0 % APR benefits under their then-current policy regarding the Servicemembers ' Credit Relief Act. Now, suddenly and without warning, they are threatening to charge my account with the annual fee, a complete reversal of their prior policy. I now have to close my account or face the possibility of being slapped with a {$990.00} fee. It is ridiculous that they do not allow a grandfathering of those accepted to be cardmembers under their previous policy, and are now leaving servicemembers with the difficult situation of paying the fee or being forced to close their account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-25
Lewiston, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: XXXX of the benefits with the XXXX XXXX card is earning XXXX status after spending {$50000.00}. Under the benefits document and everywhere this benefit is explained, it says : " You 'll qualify for XXXX after you make {$50000.00} in net purchases that post to your XXXX billing statements. '' Sending multiple messages to customer service and calling in, all agents I spoke to said the spend is based on purchases posted to a calendar year, XXXX XXXX through XXXX XXXX . This is contrary to the advertised benefit, which states purchases that post to the XXXX billing statements. My XXXX statement closed on XXXX / XXXX / XXXX which means all purchases made in XXXX after that date posted to the XXXX XXXX statement. Thus, all purchases made between XXXX and XXXX count towards XXXX status for XXXX . I have been denied the status after many attempts in explaining the wording and how I am indeed eligible for XXXX based upon my spending between XXXX / XXXX / XXXX and today. Purchases posted to following statements : XXXX : XXXX , XXXX : XXXX , XXXX : XXXX , XXXX : XXXX , XXXX : XXXX , XXXX : XXXX . If calendar year spending is what is truly intended, then the wording needs to be changed. I made several large purchases at the end of XXXX which I could have held off on if I knew they did n't count towards XXXX . In any case, based on the wording and my interpretation of the benefits explained, I have met the {$50000.00} spending requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-25
NV
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I applied for t he Barclay Luxury Gold Card an d was accepted in XXXX of 2016. T he reason I was so intrigued into this card was because I was told that since I was an XXXX XXXX military member, that I would receive the following benefits as long as I was XXXX XXXX : {$990.00} annual fee to be waived, 0 % interest rate on all purchases, no late payment fees, 0 % cash advance fee and 0 % balance transfer fee. I made sure before I received the card that I would receive all of these ben efits no matter what, as long as I was an XXXX military member an d Barclay con firmed this. Today, I received a letter in the mail stating that they were no longer going to honor the original terms and would begin to charge my account {$990.00} a year unless I closed the account. I can understand if they wanted to stop all new applicants from receiving this benefit as it was a promotion to bring in new military members. However, I think it is completely wrong and unjust to blindside a military member who has had this card ( in good standing ) since XXXX of 2016 and not have a grandfather policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-25
San Mateo, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Last year, Barclays bank agreed to waive ann ual fees on my Black Card, Gold Card and Jet Blue c ard for the duration of my presence in the military. A few weeks ago, they 've sent out a letter revoking this agreement and have started charging me annual fees. I do n't believe this is fair or just.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Lemoore, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation