BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 140
2017-05-24
North Waltham, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Bethany Beach, DE
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-24
Cherry Brook, MA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Sarasota, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: My name is XXXX XXXX and I am submitting this report on behalf of XXXX XXXX, a XXXX XXXX. I have helped over 50 families file a complaint over what they describe as predatory use of the XXXX at XXXX XXXX as well as claims of unauthorized use of the XXXX to buy vacation points as well as deceptive and " bait and switch '' tactics are apparent in every complaint. <P/>Please do not forward this to XXXX XXXX because I am told the CFPB will not investigate timeshare as the XXXX investigation has been dropped and the complaints against XXXX are about the same tactics XXXX employs based on the testimonies I have taken. There could be retaliation against me. I do not feel safe. It is alright to publish as I doubt XXXX will read it. <P/>Sources tell the the CFPB has been rendered ineffective, at least for timeshare as I believe the CFPB dropped their investigation of XXXX XXXX. Now I direct victims to the FBI filing under Financial Institution Fraud. I called the CFPB for verification directed to a New York office, but the person I called would not return my calls. My cell is XXXX EST if someone could please call me to let me know why victims should continue to file with the CFPB. The many I sent CFPB, including me, have only received an emailed acknowledgment. <P/>This is a list of the victims I have helped, just those willing to go on record followed by XXXX 's report. There are over 50 total. XXXX and XXXX are particularly tragic. XXXX 's loan was cancelled only after I sent a draft article. XXXX was denied. I am a former XXXX XXXX. I prepare reports in the manner I learned writing court reports for XXXX XXXX on behalf of XXXX XXXX. <P/>XXXX XXXX XXXX : XXXX XXXX XXXX Chapter 1 XXXX XXXX XXXXXXXX XXXX and Member stories XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XX/XX/XXXX XXXX : XXXX Barclays Bank XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX : XXXX A XXXX Family XX/XX/XXXX XXXX : XXXX How to File a Complaint XX/XX/XXXX CFPB Deleted XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Clarity Review XXXX XXXX XXXXXXXX HOA Collections XX/XX/XXXX XXXX XXXX XXXX A Military Family XX/XX/XXXX XXXX : XXXX AZ XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX Member Sponsored Advocacy Group XX/XX/XXXX XXXX : XXXX XXXX XXXX for Timeshares Soul XX/XX/XXXX XXXX : XXXX XXXX XXXX Lawsuit XX/XX/XXXX http : XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX : XXXX XXXX XXXX XX/XX/XXXX XXXX : XXXX XXXX XXXX XXXX {$20.00} XXXX Whistleblower Jury Award XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX The Peasant of XXXX and the Queen of XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX and the Barclay Card XX/XX/XXXX XXXX XXXX XXXX Real Estate Is it or Isnt It? XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX 2Q Results XX/XX/XXXX XXXX : XXXX XXXX and XXXX XX/XX/XXXX XXXX XXXX XXXX Latticework XX/XX/XXXX XXXX XXXX XXXX XXXX Buys XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Member number XXXX Contract number XXXX Arizona XXXX XXXX US Collection points purchased XX/XX/XXXX at XXXX XXXX XXXX XXXX Total purchase price {$29000.00} Amount financed {$24000.00} Current balance {$20000.00} Interest rate 15.99 % XXXX down payment {$4500.00} Maintenance fees {$1600.00} XXXX paid in full purchased in XXXX, Arizona XX/XX/XXXX XXXX said she is a silver member, but she must be temporary Silver because Silver is XXXX Agent was XXXX XXXX Agent sales number XXXX XX/XX/XXXX TO : XXXX XXXX Advocacy XXXX for violating XXXX Code of Ethics XXXX XXXX at XXXX BCC to XXXX XXXX XXXX XXXXXXXX XXXX XXXX is asking for a loan cancellation and full refund for her XXXX point purchase due to deceit, concealment, violation of trust and bait and switch defined as White Collar Crime by the FBI. The agent said that if I submitted 3 referrals per year then that would waive my maintenance/annual fees. There are many other misrepresentation listed below. <P/>Due to automatic denials based on misrepresentations, I have advised XXXX to file a complaint with the BBB, FBI at IC3.gov and XXXX for violating XXXX Code of Ethics one week from the date of this submission and then the FTC, NV AG and AZ AG as well as with the Nevada State Real Estate Division against sales agent XXXX XXXX . <P/>Thank you for your consideration. <P/>XXXX XXXX In XXXX words : Last year we went to XXXX and stayed at XXXX XXXX. <P/>The sales agent said the timeshare would be tax deductible like mortgage interest, that the deal is so great that if she was n't already an owner she would take the deal she was offering me. <P/>There was a " free '' trip but I had to pay {$1000.00} before I could even book the trip. <P/>I was never told of the 5 day cancellation policy. ( NOTE from XXXX : It was in the contract so you will be told you should have read it ) I did n't have the money for a down payment so she " talked to her manager '' who decided they could put the down payment on their credit card and finance the rest so double interest charges. <P/>She also told me that I could easily get a personal loan or like a home equity loan to refinance it so that the interest was less. <P/>She claimed the interest rate on what XXXX financed would be no higher than 13.99 % when in fact it is 15.99 %. ( Note from XXXX : You will be told it was in the documents. Many dont know their interest rate until they get the loan paperwork in the mail due to sales presentation exhaustion ). <P/>I called to ask questions after we returned home and I actually had time to look at the paperwork. It was Day 6 since signing so I could n't cancel, and no one had any answers for me when I asked about the financing and interest rate. They fly through signing the paperwork with a different person and your selling agent is never to be seen again. ( This is why recording the QA session as part of Clarity only harms the consumer as it strengthens XXXX position in court or arbitration ). <P/>I felt very rushed and pressured throughout the entire process. <P/>I told her I wanted to take the offer back to my room and think about it. She told me that if I left before buying then she could not offer me the deal I was getting. <P/>I have a hard time using the timeshare because everything is always booked. <P/>Original message from XXXX Hi, thank you for taking the time to talk to me. So I had originally purchased the sampler from XXXX. Never really used it until last year we went to XXXX and stayed at XXXX XXXX with family. So I had to do the presentation thing. Well the agent who was selling to me told me all kinds of things like the timeshare would be tax deductible like mortgage interest, that the deal is so great that if she was n't already an owner she would take the d al she was offering me, there was a " free '' trip except come to find out I had to pay {$1000.00} before I could even book the trip, I was never told of the 5 day cancellation policy, then when it came to financing I had to put a down payment down. Except I did n't have a down payment so she " talked to her manager '' who then decided that they could put the down payment on their credit card then they could finance the rest so double interest charges. She also told me that I could easily get a personal loan or like a home equity loan to refinance it so that the interest was less. She claimed the interest rate would be no higher than 13.99 % when in fact it is 15.99 %. I called to ask questions after we returned home and I actually had time to look at the paperwork. It was Day 6 since signing so I could n't cancel, and no one had any answers for me when I asked about the financing and interest rate. They fly through signing the paperwork with a different person and your selling agent is never to be seen again. I felt very rushed and very pressured throughout the entire process. I told her I wanted to take the offer back to my room and think about it. She told me that if I left before buying then she could not offer me the deal I was getting. I have a hard time using the timeshare because everything is always booked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
NH
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: CPFB did not address multiple complaint issues against Barclay Bank : 1 ) Barclays assessed my account as a default risk with no credit history to suggest this a a p ossibility 2 ) Barclays su bmitted excessive hard inquiries to credit bureaus in an attempt to harm my credit and refused to correct th ese 3 ) Barclays fo rced me to close all my accounts to avoid catastrophic harm to my credit report as well to others in credit card forums on the internet. XXXX card, the Black Card, i had to pay an annual fee of {$490.00} and because Barclay actions forced me to close it, Barclays h as been unwilling to return a pro-rated fee of {$250.00} to me as i can longer use the features and benefits of the card due to no fault of my own. 4 ) Although all XXXX cards were closed simultaneously, Barclays took its time reporting the Black card closed 5 ) Barclays issued predatory documentation AFTER i requested the accounts closed to substantiate its actions -- again of which have proven incorrect in Barclay assumptions. I have contacted the Banking oversight committees due to the very malicious wa y Barclays is treating its American customers as well as the lack of proper review and addressing issues by CPFB itself .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Weston, CT
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I have a Barclay 's XXXX XXXX credit card. I made a payment XXXX XXXX for {$1000.00} from my XXXX XXXX checking account by a process where payment is done electronically using my routing number and account number. On XXXX XXXX , I make another payment the same way, for {$1600.00} using my set up routing number and checking account number. Between th e 2 pay ments, my XXXX XXXX checking account is lowered by {$2600.00} and on XXXX XXXX , XXXX shows my balance being deducted by that amount. Barclay bank shows me on line they have received my payments and they have them processed, BUT they do not show them as increasing my available balance by {$2600.00}. They tell me they have the right to hold the money for up to 10 days before putting it back into my credit availability. Never are bills paid by check. They are all ways paid by electronic funds between XXXX banks, or as I have heard, the US treasury reserve bank. By holding this money, even though they say they have received the money, they say they have the right to hold it against liability issues, for up to 10 days. XXXX does not have my money and Barclay bank does not make these funds available to me. They use semantics by telling me they have my money but reserve the right to hold it up to 10 days. By doing this to me and millions of other people, they are using my money and others ' for profit and using it for free. I want to complain to the US finan cial department regulators this is not fair and Barclay 's should be held accountable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Queens, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: I had requested the consumer financial bureau to assist me with a credit card account in XXXX 2015, m y complaint # XXXX which I had not used in 2 years. The bureau did a great job in removing fraudulent charges and the credit card company was suppose to close the account. I am now receiving statements fro m Barclay Card. The y also mailed me a check for {$94.00} which I did not cash because they do not owe me any money. I want any account affiliated with me and Barclay Card clos ed. I have spent countless hours trying to do this on my own.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Alpharetta, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Norfolk, VA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-22
Evanston, IL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: on XX/XX/XXXX , I received a letter from Barclaycard regarding my XXXX visa card account ending in XXXX . I was told that my credit card account will be closed at the end of this month when the card expires. The reasons were : amount owed on bankcads too high and balance on this particular account too high. I do not argue these facts. But, here are my concerns ; when the credit card is closed by issuer, it is reported in my CB as closed by merchant. This will actually harm my credit. I have maintained this card very diligently. I always pay on time, and my payments are more than the minimum. I have never gone over the limit and never bounced a payment. The issuer issued me both my Barclay credit cards even though I had declared BK in XX/XX/XXXX . When I attempted to speak to agents at Barclay cards they were very uncooperative and did not care how my credit will be harmed by the closure of this account. Your help in resolving this matter will be greatly appreciated
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-22
Rncho Domingz, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: Credit Company : Barclaycard Reward Program : Take {$100.00} Off Your Next XXXX XXXX Flig ht Offered By XXXX XXXX XXXX XXXX MasterCard Pro blem : Reservation was made on X/XX/2017 at XXXX as instructed by the program. However the tab " Gift Card/eVoucher '' was no where to be found on the web page for entering the flight discount code and the pin. I went ahead to complete the flight reservation. I wrote to Barclaycard on X/XX/2017 an d raised the issue. I have attached the XXXX reservation Record Locator Code and a copy of the reward offer discount code and the pin number I received a response from Barclaycard dated X/X/2017 -telling me they were unable to complete the request and a sked me to call their Customer Services. I call ed Barclaycard Customer Services on X/X/2017 . Th e Customer Representative told me to try to make another flight reservation using the discount code and the pin. I told her this was not acceptable. Then she said it was not their problem. It was XXXX XXXX problem After waiting for an hour to connect with XXXX , she came back and told me she could n't solve my problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-22
Forestville, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-22
Indianapolis, IN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-05-22
Citrus Heights, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
Shalimar, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I am an XXXX XXXX military member, and like numerous others who have recently submitted complaints on CFPB against Barclays, I too signed up for Barclay 's Luxury Gold Card having been promised waived annual fees ( {$990.00 } ) and 0 % APR for as long as I maintain XXXX XXXX status. I became a member in the beginning of XXXX XXXX and had no issues obtaining the military benefits. However, by XXXX , I had heard rumors of policy changes, specifically that these benefits would no longer be offered to new card members. After investigating this further, I was assured that this would only affect new card applicants, and that current cardholders would essentially be grandfathered into the original agreement. A couple of months ago, I received the same letter than many others on here have received, detailing another policy change where the annual fee would no longer be honored. According to the letter, I will owe the annual fee of {$990.00} starting this XXXX , while I will continue to have 0 % APR for the duration of my XXXX XXXX service. I called Barclays to try to resolve this without any success. My issue with Barclays is n't the annual fee itself, it 's their blatant disregard for business ethics, violation of good will, and their unwillingness to make amends. I would not have signed up for this credit card as the annual fee far outweighs any of the benefits I would normally be able to use. I signed up because the offer was honestly a good deal. But with this drastic reversal in policy, this seems very much like a bait and switch. If I cancel the card, which I will most likely end up doing, I will still have a hard pull on my credit report to the detriment of my credit because of Barclay 's irresponsible methods. Barclays should revisit this policy and honor the agreement they promised current card holders when they signed up for this c ard.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
Moore, OK
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
Boston, MA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: After many years of nearly perfect credit scores. I found out that m y FICA score took a big hit from Barclays credit card. Barclays r eported that I had this card for 20 years. I have never had this card, did not use this card and never wanted it. They said they reported my failure to pay a {$49.00} annual fee.. I never agreed to this. This appears to be fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
San Diego, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
Alexandria, VA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
San Diego, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-20
Seattle, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I am in the process of obtaining a mortgage loan and am trying to remove 2 items with Barclay Bank that are reporting as delinquent, despite the fact that they have been paid in full since XX/XX/XXXX. I need to resolve this as quickly as possible as my closing date is set for XX/XX/XXXX and we need to lock my mortgage rate 15 days prior. I have been trying to resolve this issue for the past few months. I had 2 credit cards with Barclay Bank that went into delinquent status in XXXX and were turned over to debt collection agency XXXX XXXX XXXX. On XX/XX/XXXX I paid the full balance due on both accounts to XXXX and have a letter of receipt for both provided by XXXX. ( attached ) XX/XX/XXXX, I called XXXX to find out why it had n't reported to the credit bureaus and was told I would have to resolve this with Barclay bank directly. I was given very explicit instructions to speak with a supervisor to get this information. After several attempts, I was told there was nothing they could do that it was my responsibility to dispute it. My mortgage lender has been assisting in the process of getting this removed, speaking directly to Barclays with no result, working through their credit reporting company and has mailed dispute letters ( attached ) on my behalf to the credit bureaus. In a last ditch effort, today ( XX/XX/XXXX ) he mailed the letters and receipts to the credit bureaus after getting no result to date and suggested that I file a complaint with CFPB. Barclays has been unwilling to accept my authorization to reach out to the credit bureaus to update my information and has been unable to provide any help on this matter. Barclay has been unwilling to help resolve this matter and it is wrong. It has now been nearly three and a half months since I paid this debt. I need to get this removed as soon as possible so that my home loan can move through at a reasonable interest rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-20
CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I noticed my credit report had an open account for the amout of XXXX , opened back in XXXX , of XXXX i never open tye above account, also i disputed it with all XXXX credit reporting agencies. This account was open without my authorization. This account does n't belong to me. On XXXX , XXXX XXXX after my dispute it was removed from all XXXX credit reports, and on XXXX XXXX , XXXX the company reinserted the same account, and by law an once and item is removed from credit reports it can not be reinserted after 7 days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-20
Wichita, KS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: On XXXX 2017 , I paid Barclay card a settlement. I have a confirmation letter confirming receipt of the settlement dated XXXX XXXX , 2017 . As of XXXX XXXX , 2017 the account continues to show unpaid/collections on my XXXX credit report. When I conta ct Barclay card they said there was nothing they can do about it. I was advised by my attorney that they are required to update every 45 days, and I am being denied credit due to this account appearing as collections, despite Barclay car d acknowledging by phone on XXXX XXXX , 2017 , that the account is paid and when I asked them to update the credit bureau they said " There is nothing we can do about it ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-20
Las Vegas, NV
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Complaint: I applied for my barclay gold card actt ending in XXXX in XXXX 2016. I was informed that since I was an XXXX XXXX military member all fees associated with my account would be waived and given 0 % interest till the end of my XXXX XXXX commitment. In XXXX 2016 Bar clay changed there policy and announced that these benifits would now only apply to those that had the card open prior to joining the military. This was a change from there original policy open to all those in the military regardless of the card was opened prior or after joining as long as the member was still on active orders. After I saw this change I their policy I called Barclay and asked if i would be effected. I was told no since I had opened my account prior to the new policy that I would be grandfathered and my benifits would continue till the end of my service. I then just recently revived a new notification from Barclay informing me that they would not be honoring the policy and that since I applied to the card after joinig I would now have to pay all fees associated with the card. I contacted barclay and asked what was going on they informed me that this was a change in policy and they could not do anything about it. I asked about being told before that I would be grandfathered as I applied prior to the new policy. They told me that I was being grandfathered but only for the fees of the year I joined and that would be it. I told them that when I first signed up I was given a letter that these benifits would continue till the end of my XXXX XXXX service. At this point they just said sorry you can close your account if you want their is nothing we can do. I find this to be disturbing as the policy only changed after the fact and I did not recieve a notification in XX/XX/XXXX letting me know. I had to inquire to be told I would not be effected. Just to be told later on that I am now on the hook regardless of the original agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
Peachtree City, GA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation