BANK OF AMERICA, NATIONAL ASSOCIATION
Consumer Complaints
There are over 87057 complaints on file for BANK OF AMERICA, NATIONAL ASSOCIATION. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 23
2019-11-07
Arco, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: IN 2017, IOPENED 5XXXX BASED COMPANIES, DUELY REGISTERED WITH THE CALIFORNIA BUSINESS REGULATING AGENCY AND IPROCEEDED TO BANK OF AMERICA TO OPEN 5 BUSINESS ACCOUNTS IN THE NAME OF THE 5DIFFERENT COMPANIES FAITHFULLY FOLLOWING THEIR LEGAL REQUIREMENTS.BUT TO MY SURPRISE AFTER A FEW DAYS OF OPENING THE 5 DIFFERENT BANK ACCOUNTS, THE BANK OF AMERICA CLOSED THE 5BANK ACCOUNTS WITHOUT GIVING ME ANY VIABLE REASON AND EVEN WENT AHEAD TO PLACE AN INDEFINITE LIFE BAN ON ME EVER OPENING AN ACCOUNT IN BANK OF AMERICA.AS A XXXX OF THE XXXX WITH A CLEAN HISTORY AND INTEGRITY, ICONSIDER THIS ACT OF BANK OF AMERICA BARBARIC, UNJUST, SADISTIC AND EXTREME MISCARRIAGE OF JUDGEMENT AND WANT TO ASK THE CONSUMER FINANCIAL PROTECTION BOARD TO USE ITS GOOD FULCRUM TO PREVAIL ON BANK OF AMERICA TO REVERSE ITS EXTREMELY CRUEL AND SADISTIC INHUMAN DECISION ON BARRING ME FROM OPENING AN ACCOUNT WITH BANK OF AMERICA WITHOUT ANY REASON.THANK YOU.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Stkn, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Lake Lincolnd, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-07
Vernon Hill, VA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Sued you without properly notifying you of lawsuit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Norwalk, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I have been with Bank Of America for over 12 years. I have never had an issue with fraud till now. On XX/XX/XXXX, i had {$1400.00} taken out of the ATM. During the time of the incident i was at work 25 miles away from where the money was taken out. I have shown proof that i was no where near the area where the money was taken out. I have proved my work work schedule, email screen shots, my phone location throughout the day, and also written statements from co workers showing i was work the entire time. My original claim was denied within a week, and on the XX/XX/XXXX i reopened the claim and waited until XXXX.19 to hear back, that is almost THREE months, and they denied my claim again. They never reached out to me ONCE, and every time i called in, there was no update, only just that the bank was doing more research.I trusted BOA to protect me when something happens, but it feels like im the one fighting my bank to get my own money back. I have provided numerous documents and BOA has proved me nothing but a wave off. they have VIDEO of this happening, they KNOW what i look like, so its very CLEAR that it was not me who pulled out the money! I have also thrown had my old debit card thrown away and have requested BOA text alert me before any major withdrawals are made in the future. If this claim does not get resolved, i will lose all faith in BOA and will for SURE change banks and take my business elsewhere
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Allenwood, NJ
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I had my bank account opened for 7 years with no fees ( just required one monthly transfer from checking to savings ).
However 3 months ago with no notice I started getting billed {$12.00} a month for a " Monthly Maintenance Fee ''.
I called up bank of america and they said the new requirements to avoid the monthly fee was to maintain a {$1500.00} balance in the account which I quickly made sure to do, however bank of america is refusing the refund the {$36.00} in fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Edina, MN
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: In progress
2019-11-07
Brooklyn, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Brentwood, TN
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Law firm charged debit card for hourly services that were completed out of malpractice. The hours billed were hours spend incorrectly filing paperwork and for many mistakes that were made by the fault of the law firm and ineffective counsel. Bank or America has started a dispute and investigation, but the time frame has gone past the 45 day window and now the bank is telling me that I will never receive the funds if the merchant does not respond. The merchant has no intention of responding and has no proof that the charge was made with my permission. I have plenty of documentation to show the missteps made by the firm and evidence to back malpractice claims. The bank will not offer a temp credit and now says that I will not receive the funds even though the merchant has not responded and the 45 day window has closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-07
Wallington, NJ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I have two taken advantage of two promotions on my Bank Americard. The first promotion that I applied for several months ago ends in XX/XX/XXXX, at which point the interest rate will skyrocket. The second promotion, which I applied for just a couple of months ago, ends in XX/XX/XXXX. I have been making automatic payments of {$1000.00} a month which should have the first promotion paid off before the XX/XX/XXXX deadline, but BoA is using nearly all of my monthly payments to pay off the promotion that ends in XX/XX/XXXX first? This is unethical on so many levels I don't even know where to begin. Why can't my monthly payment pay off the first promotion first? I mean seriously, on what planet is this not an obvious attempt by BoA to force me to pay a higher interest rate by forcing me to pay off the second promotion first? This is not only unethical, but it's illogical, irresponsible, and downright dirty.
I applaud things like your Neighborhood Builders program and your Veterans lending programs, but policies like this one that I've fallen victim to cast a dark shadow over your entire corporation in my humble opinion. I'm confident that you'll do the right thing and end this unscrupulous policy, for your sake, not mine. Do this for yourself, because poisonous policies that are designed to hurt your customers are only going to hurt BoA in the long term. Thanks for listening and have a great day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Las Vegas, NV
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: In progress
2019-11-07
Brooklyn, NY
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem canceling credit monitoring or identify theft protection service
Company Response: In progress
2019-11-07
Jacksonville, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Miami, FL
Managing an account
Checking or savings account: Savings account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Atlanta, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: 1. On Monday, XX/XX/2019, I received a check from XXXX XXXX XXXX in the amount of XXXX dollars, representing a refund check for student financial aid due unto me. The check was drawn on XXXX XXXX.
2. I deposited the check to my personal checking account at Bank of America, using the mobile app.
3. The app stated that there would be a standard hold, and that the funds would be available the following morning.
4. Looking later online, there was contradictory information stating that the hold would be until Wednesday, XXXX XXXX, at XXXX XXXX. - yesterday.
5. The funds were made available at around XXXX XXXX.
6. I paid several bills at that time, and scheduled several additional bill payments to post to the account.
7. At around XXXX XXXX. yesterday, I became aware that the funds had been debited off of my account, leaving my account with a negative balance of apx. seven hundred dollars.
8. I called BOA. The agent, and a supervisor ( XXXX - ID # XXXX ), stated the funds were being returned, but that the reason why would not be available until the following morning, and that I could call at XXXX XXXX
9. I called at XXXX XXXX. but the line for agents was not open.
10. At XXXX XXXX., I spoke with XXXX ( ID XXXX ) and a supervisor ( XXXX ) who stated that a " stop payment '' had been placed on the check by XXXX XXXX on behalf of XXXX XXXX XXXX.
11. I then called a XXXX XXXX branch, XXXX XXXX, Vermont, branch, and spoke with XXXX. XXXX stated that there was no stop payment for that check or for that amount.
12. It is troubling that BOA says there was a stop payment, but XXXX XXXX says there wasn't a stop payment.
13. I left an urgent voicemail for XXXX XXXX at Bank of America corporate office, but have not received a reply as of this time.
14. XXXX XXXX XXXX sent me replacement funds via wire transfer at around XXXX XXXX today.
15. XXXX XXXX, XXXX XXXX branch manager, called me later in the afternoon. She said she could not provide any information about the check, including whether it had even been rejected by XXXX XXXX or whether there was a stop payment.
16. Consumers who receive bad checks, or allegedly bad checks, should have some rights to find out what is really going on. I should not be told contradictory things by two different banks and then the second bank refuses to talk about it. I should have some rights to information, and there should be a process to provide consumers with that information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Albuquerque, NM
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-07
CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: I received a call on XXXX from a Bank of America associate, he did not indicate he was calling on a recorded line or provide an ID # or someway to verify he was in fact from the bank. He immediately threatened that failure to answer his questions will lead to immediate closure of my accounts. I assumed it was a scam as he did not properly identify himself and he called from a personal cell phone. My accounts have now been closed by the bank.
I used to work for the bank and I know for a fact that you must always disclose some appropriate identification when you call a customer because failure to do so is deemed a risk to the bank and customer. How is Bank of America able to get away with treating customers this way? Its just unfair.
I understand the bank can close an account at anytime, i get that. But my problem with all the scams going on, there was no way to identify he was calling from the bank. I have received calls from the back before and they always identify themselves properly for security reasons. This person did not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-07
La Tuna Canyon, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Allenwood, NJ
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: Bank of America will not do anything. I had a XXXX credit line. I paid my bills on time. I get an email today they cutting my line down to XXXX that is not right. i called to ask and they couldnt tell me anything. i have good great credit and this is not right. i have a car loan from XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Albany, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: In progress
2019-11-07
Key Biscayne, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Bank of America has determined to retire the credits of {$540.00} and {$140.00} they gave me for a claim I did due to some fraudulent transactions I saw on my account, based on a none trustable prove that is completely absurd, saying that decision was made because ( Ive been before on one of the places where the fraud was committed ), and of course Ive been there and who hasnt because they are very famous places to visit here on my city, XXXX everybody has visit those place before wish os a completely absurd excuses. I want everybody to know whats happening here that Bank of America is a bank institution that doesnt protect their client against these type of events wish is a terrible problem now these days where millions of people are victim of identity theft .also Im letting you know that Ill do everything on my power to let everybody know about my case on every social network and my friend circle who most of them have Bank of America account, and trust me they wont be happy at all with what you guy did to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief