Ad Astra Recovery Services Inc
Consumer Complaints
There are over 1711 complaints on file for Ad Astra Recovery Services Inc. Dated between 2019-12-09 and 2013-08-01.
Complaints Page 55
2016-12-17
Memphis, TN
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not disclosed as an attempt to collect
Complaint: There is an account on my credit reports from a company called AD ASTRA RECOVERY SERVICES ( acct # XXXX ). They are claiming that I owe them. I have not received any notification that I owe them, nor have I signed ANY documents allowing them to have any of my personal information. I have tried to work with the credit bureaus but they have failed to provide me with a document that I signed in regards to this account.
Company Response: Closed with explanation
2016-12-17
Bedford, TX
Cont'd attempts collect debt not owed
Debt collection: Payday loan
Debt resulted from identity theft
Complaint: I was a victim of identity theft and noticed a collection from Ad Astra I 've attempted to dispute multiple times however no response on their end. Not sure what else to do. Police department told me to contact the federal trade commision which I wrote a formal complaint against Ad Astra in regards to this matter. The FTC also instructed me to complete a id theft affidavit through identity theft.gov. Attached is my document. Thank you
Company Response: Closed with explanation
2016-12-17
Memphis, TN
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not disclosed as an attempt to collect
Complaint: There is an account on my credit reports from a company called AD ASTRA RECOVERY SERVICES ( acct # XXXX ). They are claiming that I owe them. I have not received any notification that I owe them, nor have I signed ANY documents allowing them to have any of my personal information. I have tried to work with the credit bureaus but they have failed to provide me with a document that I signed in regards to this account.
Company Response: Closed with explanation
2016-12-16
Dallas, TX
Disclosure verification of debt
Debt collection: Payday loan
Right to dispute notice not received
Complaint: I am writing to dispute the account referenced above. I have disputed this account information as inaccurate with you, and you have come back to me and stated you were able to verify this debt. How is this possible? Under the laws of the FDCPA, I should receive notification in the mail and a right to dispute the items before they are added to my credit report.The FCRA requires you to verify the validity of the item within 30 days. If the validity can not be verified, you are obligated by law to remove the item. There is a clear case of unverified debt here, and I urge you to remove this item.
Company Response: Closed with explanation
2016-12-16
Gpt, MS
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Company Response: Closed with explanation
2016-12-16
TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Complaint: I have no knowledge of said debt
Company Response: Closed with explanation
2016-12-16
Liverpool, TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: I was a victim of identity theft and noticed a collection from Ad Astra Inc I 've attempted to dispute multiple times however no response on their end. Not sure what else to do. Police department told me to contact the federal trade commision which I wrote a formal complaint against AD Astra Inc in regards to this matter. The FTC also instructed me to complete a id theft affidavit through identity theft.gov. Attached is my document. Thank you
Company Response: Closed with explanation
2016-12-15
Rockwall, TX
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-13
Denver, CO
Disclosure verification of debt
Debt collection: Payday loan
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-13
Buena Park, CA
Improper contact or sharing of info
Debt collection: Payday loan
Talked to a third party about my debt
Company Response: Closed with explanation
2016-12-11
Gardena, CA
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-08
Denton, TX
Disclosure verification of debt
Debt collection: Payday loan
Right to dispute notice not received
Company Response: Closed with explanation
2016-12-07
Bellaire, TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: While checking my credit report, I saw a debt from Ad Astra Recovery Services collection agency. I then submitted the documents showing identity theft and the company took one of the debts off but left the other debt. I have called numerous times and has been told that the debt was removed, but when I check my credit report for XXXX and XXXX the debt is still there. I would like to have the information removed because it is not my debt.
Company Response: Closed with explanation
2016-12-07
Houston, TX
Cont'd attempts collect debt not owed
Debt collection: Payday loan
Debt resulted from identity theft
Complaint: My Identity was stolen I provided all documentation so the Debt Collector will remove the debt, waiting on response.
Company Response: Closed with explanation
2016-12-06
Anchorage, AK
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt resulted from identity theft
Complaint: AD ASTRA REC ACCOUNT NUMBERs : XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone : ( XXXX ) XXXX ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you AD ASTRA REC or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract including : Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : AD ASTRA REC or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation.
Sincerely, XXXX, XXXX XXXX SOC SEC # XXXX DOB XXXX/XXXX/XXXX ADDRESS XXXX XXXX XXXX XXXX XXXX, XXXX, AK XXXX
Company Response: Closed with explanation
2016-12-06
Bedford, TX
Disclosure verification of debt
Debt collection: Payday loan
Not given enough info to verify debt
Complaint: Company continues to refuse to send me information which validates that this is my debt that I signed for. They continue to mail me XXXX documents ' stating that there is a account, but no other information is provided. When I pointed this out and pushed for validation of debt, they ignored me blatantly and tried to get me to file a police report citing fraud and identity theft, ignoring my request for validation. They are ignoring my right to validate my debt.
Company Response: Closed with explanation
2016-12-05
Houston, TX
Taking/threatening an illegal action
Debt collection: Payday loan
Sued w/o proper notification of suit
Complaint: These XXXX individuals contacted me with deceptive collection practices claiming that I had an outstanding debt that they were taking me to court or filing in court. The first time I advised the individual to give me his contact information and to only correspond via court documents within the confines of the Code of Civil Procedure. Another contacted me about a year later stating the same thing. I have received no court documents and they violated the State of Texas XXXX XXXX by sending Electronic data as they sent these emails. Data that had nothing to do with me or my email account. They attempted to breach into my account and load it with emails from XXXX dating websites and I begin receiving emails from places that I never signed up to receive documents for.
Company Response: Closed with explanation
2016-12-05
Long Beach, CA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-05
Houston, TX
Taking/threatening an illegal action
Debt collection: Payday loan
Sued w/o proper notification of suit
Complaint: These XXXX individuals contacted me with deceptive collection practices claiming that I had an outstanding debt that they were taking me to court or filing in court. The first time I advised the individual to give me his contact information and to only correspond via court documents within the confines of the Code of Civil Procedure. Another contacted me about a year later stating the same thing. I have received no court documents and they violated the State of Texas XXXX by sending Electronic data as they sent these emails. Data that had nothing to do with me or my email account. They attempted to breach into my account and load it with emails from XXXX dating websites and I begin receiving emails from places that I never signed up to receive documents for.
Company Response: Closed with explanation
2016-12-05
Dallas, TX
Can't contact lender
Payday loan:
Complaint: I contacted ad Astra initially to verify the debt via certified mail. They did not give me any paperwork stating that the debt was verified as mine and the collection went on my credit report without verification. Months later the money I owed was automatically withdrawn from my account.
Company Response: Closed with explanation
2016-12-03
LA
Charged bank acct wrong day or amt
Payday loan:
Complaint: Collections agency was giving the wrong information from the payday loan company about how have the transaction was issue. and the date was inaccurate there was no transaction issued on those dates. After sending bank statements of how transactions was issued and paid back through my bank account. XXXX investigated and sent the results back stating that this account have been deleted from my credit file. I 'm asking for the same results from the other credit bureaus XXXX and XXXX to delete this account that been giving the wrong dates and information to them. Account # XXXX. Asking XXXX to notify all credit Bureaus of this result immediately as XX/XX/2016.
Company Response: Closed with explanation
2016-12-03
Bedford, TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: I received a bill from XXXX a couple of months ago, I called them and told them it was not my bill, I was told it was a speedy cash loan taken online. I filled a police report, sent information to XXXX and Speedy cash that this was not me. Made several calls to each of them, filed info online with government agencies, etc. I 've never taken a speedy cash loan. This is reflecting on my report. What can I do, someone took this in my name, it was not me. Ca n't they trace where the money went, obviously it did not go into my banking accounts. How can I get this cleared. Any help is so appreciated. Thanks XXXX
Company Response: Closed with explanation
2016-12-03
Bedford, TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: I received a bill from Ad Astra a couple of months ago, I called them and told them it was not my bill, I was told it was a XXXX taken online. I filled a police report, sent information to Ad Astra and XXXX XXXX that this was not me. Made several calls to each of them, filed info online with government agencies, etc. I 've never taken a XXXX. This is reflecting on my report. What can I do, someone took this in my name, it was not me. Ca n't they trace where the money went, obviously it did not go into my banking accounts. How can I get this cleared. Any help is so appreciated. Thanks XXXX
Company Response: Closed with explanation
2016-12-01
Mc Allen, TX
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-11-30
Chandler, AZ
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt resulted from identity theft
Company Response: Closed with explanation