AMERICAN EXPRESS COMPANY
Consumer Complaints
There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 35
2019-08-11
Rncho Domingz, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-08-11
Virginia Bch, VA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem canceling credit monitoring or identify theft protection service
Company Response: Closed with explanation
2019-08-11
Cedar Park, TX
Communication tactics
Debt collection: Credit card debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation
2019-08-11
NJ
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: XXXX XXXX XXXX on behalf of American Express, is suing me for alleged credit card debt. All of my debt, including any credit cards, was consolidated and being paid under the terms and conditions of the consolidation company which makes American Expresses claim invalid.
Company Response: Closed with explanation
2019-08-10
Scranton, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2019-08-10
Scottsdale, AZ
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-08-10
MA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Around XXXX of 2019 I applied for the American Express XXXX XXXX Card. Due to my business travel it made sense to get the perks despite the card being {$450.00} annual fee. It also was advertised with XXXX bonus points which confirmed to me it would be the right choice.
I had an existing American Express card ( no fee ), and there was never any indication that I wouldn't be eligible for this card or the XXXX points.
The application process was easy, and I was approved right away. The terms and conditions language around the XXXX points was very vague, basically saying American Express could refuse the points if they wanted ( they keep pointing back to that language ) I was supposed to spend $ XXXX in the first 3 months to get the XXXX points, so I consciously made sure to make that ( I spent well over that amount ). 30 days after getting the card they applied the {$450.00} fee which I paid right away.
3 months after I made sure I spent enough we inquired about where the points were. They said it takes a few weeks to get them. No follow up, and no indication that we weren't getting them. Same conversation a few weeks later. About a month plus later I called and someone finally said that we weren't getting the points. They also said we got a message during the application process that said that ( never happened ).
I called again to file a complaint. A case was created to research. I never heard back so called a week later. The rep told me that case was closed ( no reach out to me ) and that they couldn't do anything for me. This rep continued to push at that language in the T & C, but also said he could see no reason why this was denied and had never seen it before. I have since filed another complaint and I doubt I hear back. I also reached out to XXXX for support and there's nothing they can do.
I feel like this is a complete scam. They got my {$450.00} and they forced me to spend $ XXXX in the first 3 months to get something that was never coming to me. I can't believe a company this large has to resort to these practices. I'm at a complete dead end here.
Company Response: Closed with explanation
2019-08-09
VA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: This all started on or around the middle/end of XX/XX/XXXX.
My account was closed for no reason.
I went to check my account online only to find out that it had been closed. I tried to contact the company on this day only to find out that my account online had been suspended. Also I tried phone contact and the automated system is telling me the same thing and would not process my call for me to speak with a customer service rep.
On XX/XX/XXXX I finally was able to get through and spoke with XXXX ( Supervisor in the Acct. Protection Services ). XXXX stated that the account had been suspended for fraudulent activity and that it was being looked into. I would be notified via email. I never received any type correspondance from Amex/Bluebird in regards to my acct. Every customer rep that I spoke with this day is telling me the same thing.
So on XX/XX/XXXX, I called again and explained my situation to a customer service rep. Who responded with the same info as the call on XX/XX/XXXX. Now I ask to speak with another Supervisor. I speak with XXXX ( Acct. Protection Servicces ). XXXX says my account is still being investigated. It takes 7-10 business days. She went further on to say that {$28.00} was being sent back to sender ( XXXX XXXX ) & the balance of $ XXXX-a direct deposit transaction will be refunded via a check. Again 7-10 business days. Still no correspondance from AMex as to why the account was closed and when/where my money is, What transactions were fraud. nothing.
i given plenty of time for some type of letter, something to be sent to me. I had a balance of {$66.00} left on the acct. It wasn't returned to sender and I have not received my funds back. These funds had been sitting on the account why wasn't it flagged upon deposit. Which by the way was from a legit bank account.
Today XX/XX/19 I call the company again demanding an answer as to where my money is. I again speak with a customer service rep. who by the way had me on hold for like 15 min. only for her to tell me the same as previous, and that I would need to write the company. I then speak with XXXX ( supervisor ). She also had me on hold for like 15min. Today this whole call started @ XXXX and went on 42 minutes. Being put on hold multiple times only for XXXX to come back and tell me that I need to write the company @ XXXX XXXX XXXX XXXX, GA XXXX. Also that I will not be getting my money refunded to me for fraud.
WHY AND WHERE IS MY MONEY. IM TIRED OF THE RUN AROUND. All I want is my money back. You can't just take my balance on my card, close the account and not say nothing to the customer. It's bad enough if you send me a check I have to pay to cash the check for my own money.
To resolve this issue all I want is my money back. After repeated attempts to get answers and my money back your company is not doing anything to assist me and I'm 1 livid person right now.
Company Response: Closed with explanation
2019-08-09
MI
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Company Response: Closed with explanation
2019-08-09
High Point, NC
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2019-08-09
Brooklyn, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: My card was closed by mistake and I tried to have it opened. They said sure no problem we could open it, then they told me they can't because they no longer offer this card but otherwise we would be able to open it.
This is a complete lie, see link below that the card is still being offered : https : XXXX
Company Response: Closed with explanation
2019-08-09
Blackbird, DE
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: My American Express reward points ( Membership Rewards ) have been frozen for several months pending a " review '' by AMEX.
I want AMEX to complete the review immediately or commit to complete it within a reasonable timeframe so I can redeem the points as advertised.
Whenever I contact AMEX about the issue, their agent say my Membership Rewards account is under review and it will take 6 to 8 weeks for the review to be completed. However the 6 to 8 weeks period has passed and I keep getting told by agents to wait more weeks with no explanation about the delay or a clear timeline. Agents seem to he unempowered to do anything about the issue and unable to put me into direct contact with the actual team doing the review.
Again, the resolution I'm looking for is I want AMEX to complete the " review '' immediately or commit to complete it within a reasonable timeframe so I can redeem the points as advertised.
If the AMEX team reviewing my complaint is not empowered to directly resolve my issue, please escalate or transfer this complaint to the team responsible with completing the Membership Rewards account reviews.
Company Response: Closed with explanation
2019-08-09
Orchard Park, NY
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account status incorrect
Company Response: Closed with explanation
2019-08-09
Statesboro, GA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem adding money
Company Response: Closed with explanation
2019-08-09
San Jacinto, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Inquiry was placed on my XXXX Report by American Express on XX/XX/19 that I do not recognize. I did not authorize this nor did I sign for this. Please remove.
Inquiry was placed on my XXXX Report by XXXX XXXX of Delaware on XX/XX/19 that I do not recognize. I did not authorize this nor did I sign for this. Please remove.
Company Response: Closed with non-monetary relief
2019-08-09
Lafayette Hl, PA
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Complaint: Spoke with representatives and remitted 2 separate payments, {$510.00} for account ending XXXX and {$530.00} for account ending XXXX. Representative stated that, as per settlement agreements these payments would be accepted as " payment in full '' for account balances. I responded to the offer to retire these debts, and proactively reached out to the company.
Credit report shows balance of {$480.00} for account XXXX and full balance for account XXXX. The company did not honor their part of the agreement ; it took the one payment {$530.00} applied it to the balance but did not update balance to XXXX as agreed on their recorded line and documents mailed to me. Secondly, the company took the agreed settlement amount for account ending XXXX and simply did not report any payment all.
The company has violated their part of an agreement initiated by themselves.
I spoke with representatives today ( 3, including one supervisor ). All of them attempted to transfer me to someone else and not one of them could give a reasonable explanation of why my payments are not reported and/or why they are not honoring the settlement agreement.
American Express has misled me into believing that if I remit a fixed amount - settlement amount - they would accept those payments as " paid in full ''. However, they have completely abandoned their part of the arrangement.
Company Response: Closed with non-monetary relief
2019-08-09
AL
Threatened to contact someone or share information improperly
Debt collection: Credit card debt
Contacted your employer
Complaint: American Express, calling relatives repeatedly, calling ex employers, calling current employer repeatedly after being told to stop
Company Response: Closed with non-monetary relief
2019-08-09
Bronx, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-08
Glendale Heights, IL
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Company Response: Closed with explanation
2019-08-08
Randolph, MA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: Closed with explanation
2019-08-08
El Paso, TX
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: Amex Serve prepaid has allowed an unauthorized transaction of {$2300.00} to be debited from my account on XX/XX/2019 from a merchant I have never used before. I saw the police report filled out the proper paperwork and still have not received my provisional credit I have been a customer with them for over 7 years and my VA XXXX and Social Security come here monthly they are not trying to do anything to rectify the situation
Company Response: Closed with explanation
2019-08-08
Manhattan, NY
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-08
Great Neck, NY
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: XX/XX/2019 - company says I am dead - says social security must write letter saying I am alive.
XX/XX/2919 - Social Security says I am alive.
Now company has closed my account and say I have to apply for a new account.
Balance - credit balance over {$500.00} I
Company Response: Closed with monetary relief
2019-08-08
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with non-monetary relief
2019-08-08
Portland, OR
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Complaint: I have agreed with American express on payment plan, and we agreed that they withdraw the monies automatically from my bank account ( auto withdrawal ), I have already made 10 payments out of 12 agreed payment agreed upon ( agreed to pay all by XXXX 2019 ), then they send it to collection agency for FULL amount, the original agreements was still in-force and they should have not send it o collection agency
Company Response: Closed with explanation