AMERICAN EXPRESS COMPANY
Consumer Complaints
There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 256
2017-08-24
Villas Del Sol, PR
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: Received unsolicited mail from Amex offering XXXX signing bonus and other benefits. I applied under my name and not my husband and did not know I would not be honored the email offer. My card was approved and I have proof of their offer via mail. Amex does n't want to honor the XXXX to our account -my husband is on the card account with his own card. I still have not received, signed, activated or used the card and have notified Amex several times by phone, chat that I want them to honor the signing offer. Also have told them I wanted to be approved for the XXXX as I dont have an account per terms and conditions. They refuse to tell me how to file a claim, document my conversations in writing and/or honor the difference in points they offered us.
Company Response: Closed with explanation
2017-08-24
Warren, RI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-08-24
Hemet, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2017-08-24
Scottsdale, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-08-24
Humacao, PR
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Closed with explanation
2017-08-24
Mooresville, IN
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Closed with monetary relief
2017-08-23
East Floyd, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2017-08-23
N Haven, CT
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: My Membership Rewards account has been frozen for more than 10 weeks and I 'm unable to transfer them into my registered XXXX XXXX frequent flyer account.
Company Response: Closed with explanation
2017-08-23
Sacramento, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I brought a XXXX XXXX airline ticket using my American express credit card for my dad. on the departure day, we went to the airport so my dad can take his flight. but the airline refused to issue him a boarding pass and never let him take the flight. so he could not use his tickets. I reached out to American express to resolve the dispute and get my money back. American express asked me to provide a written explanation of event and what happened. I provided the written letter 3 times now to the American express but every time, American express close my case without resolving it telling me that I never provided the written letter. every time I upload the docs to American express site, I reach out to American express and verified that they did received my letter. now after 4 months, the issue has still not been resolved and I am being billed again.
Company Response: Closed with monetary relief
2017-08-23
Miami, FL
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief
2017-08-23
65th Infantry, PR
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation
2017-08-23
San Jose, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with non-monetary relief
2017-08-22
PA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: XX/XX/XXXX I applied for the America Express " XXXX XXXX XXXX '' card. I was declined with a credit score of XXXX as I am a XXXX building credit. I feel that the selective process in which America Express used to decide my creditworthiness was not fair. I am a XXXX XXXX in my late XXXX. Honestly, from my perspective, the credit industry as a whole is flawed to the point that it is a disgusting degenerate sore in our society. The percentage rates for people building credit are unfair to the point I feel like a third class citizen. This feels as if the credit industry has the right to be credit XXXX for the lack of a better term. I contacted American Express on XX/XX/XXXX at approximately XXXX XXXX. to dispute the declined status on my creditworthiness as I do not agree with it. American Express listed off several reasons why they declined my application for credit ; the most I took away was that my credit score of XXXX was not good enough, and the representative said those exact words.
Company Response: Closed with explanation
2017-08-22
Bath, SC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: Balance Transfer submitted back in XXXX and still not applied to account. Amount still showing on statement. Company wo n't produce proof that payment made to XXXX 's.
Company Response: Closed with explanation
2017-08-22
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/XXXX XXXX XXXX XXXX, ( XXXX ) and XXXX XXXX XXXX, ( XXXX ) company submit a complain to American Express Fraud Department in regards of Unauthorized Transaction by our EX employee. We provide them information in writing that We did not hand over the AMEX credit card to our EX employee. it was left in Office Safety Box and we still have that Credit Card in our possession. At first they issued total amount {$4500.00} after we received a letter confirmed refund those amount but on XX/XX/XXXX they took those amount back and denied out claim. we mention that He may have made Duplicate Card. Transaction are below : Credit Card ending XXXX ( XXXX ) Closing Date : XX/XX/XXXX Unauthorized Charges {$4500.00} AMEX ( XXXX ) Card Closing Date : XX/XX/XXXX Unauthorized Charges {$370.00} I have attached all documents that include all amount in detail and other submitted complain records.
Company Response: Closed with explanation
2017-08-22
Irving, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with explanation
2017-08-21
WA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I applied, and was approved for the XXXX XXXX XXXX Credit Card from American Express on XXXX XXXX XXXX. The card had a bonus offer of XXXX XXXX XXXX points after spending {$3000.00} on the card within the first 3 months. I completed this {$3000.00} spend by the end of the 3rd billing cycle XXXX XXXX XXXX the XXXX ). The agreement states the following : " XXXX XXXX XXXX XXXX will be credited to your XXXX XXXX account 6-8 weeks after the spend requirement has been reached. '' It is more than 10 weeks since I completed this spend requirement and I have not still received the XXXX XXXX XXXX points bonus. I have called American Express 4 times regarding this, they have escalated this issue 3 times however they have not done anything about it. American Express has clearly violated their end of the agreement and I would greatly appreciate if the Consumer Financial Protection Bureau would help me settle this matter. Thank you very much.
Company Response: Closed with explanation
2017-08-21
Shalimar, FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found a late payment on the date below : *XXXX 2015 I am not sure how this happened. I believed that I had made my payment to you when I received my statement. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2017-08-21
Durham, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2017-08-21
Cherry Brook, MA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: American Express customer service verified that using the " XXXX XXXX '' to purchase a major appliance would entitle me to extended warranty and buyer protections. Purchase was then made XX/XX/XXXX, delivered XX/XX/XXXX, multiple problems could not be corrected and retailer refused to return/refund. A Buyer protection claim was made to American Express that was diverted, refiled, then refused. The reason the claim was denied was that " payment was not paid in full with card ''. I had used a {$XXXX} gift card with a {$XXXX} purchase. The " fine print '' of my credit card agreement said the opposite, that claim would be limited to portion of purchase made with card, Then I checked the fine print further. My denial letter had some VERY FINE PRINT at the bottom giving a Web site americanexpress.com/XXXX. Unlike the original list of 10 reasonable exclusions, this listed 28 below are so exclusive, I consider this FRAUD and MISREPRESENTATION as I ca n't think of any ordinary item that would not be excluded. To protect the public, I would like the CFPB to determine if American Express ( XXXX XXXX XXXX ) should be able to deny my claim. 1. animals and living plants ; 2. one-of-a-kind items ( including, but not limited to, antiques, artwork, and furs ) ; 3. limited edition items ; 4. going-out-of-business sale items ; 5. consumable or perishable items with limited life spans ( including, but not limited to, food, perfume, light bulbs, and batteries ) ; 6. jewelry ( including, but not limited to, loose gems, precious stones, metals, and pearls ) ; 7. watches ; 8. services and additional costs ( including, but not limited to, installation charges, warranties, shipping, handling or memberships ) ; 9. rare and precious coins ; 10. purchased used and/or altered items ( including, but not limited to, purchases at auction sites and second-hand stores ) 11. custom-built items ; 12. compact discs, digital video discs, mini discs, audiotapes, videotapes ; 13. computer software ; 14. firmware ( including, but not limited to, console games, etc. ) ; 15. maps ; 16. books, magazines or periodicals of any kind ; 17. health care items and /or medical equipment ( including, but not limited to, blood pressure machines and diabetes equipment, items or supplies used for maternity care ) ; 18. personal hygiene items ( including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices ( medical or non-medical ) that have been personally used and could be considered a health risk to others ) ; 19. formal wear ( including, but not limited to, bridal wear, gowns, prom dresses, and tuxedos ) ; 20. tickets of any kind ( including, but not limited to, transportation passes or tickets and event tickets ) ; 21. motorized vehicles ( including, but not limited to, cars, trucks, motorcycles, boats, and airplanes ), their parts and accessories ( e.g. car battery ) as well as those parts and accessories intended for use with the motorized vehicles ( e.g. a trailer or audio or visual components ) ; 22. land, buildings and fixtures ( including but not limited to, central air conditioner, built-in kitchen appliance and water heater ) ; 23. firearms ; 24. ammunition ; 25. negotiable instruments ( including, but not limited to, promissory notes, stamps, and travelers checks ) ; 26. cash and its equivalent ( including, but not limited to, gift cards and gift certificates ) ; and 27. items permanently affixed to home, office, vehicles, etc. ( including, but not limited to, garage door openers and car alarms ) ; 28. seasonal items ( including but not limited to holiday decorations and costumes )
Company Response: Closed with explanation
2017-08-21
NJ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I received an offer over a phone call from American Express Credit Card agent, XXXX ( Employee ID number : XXXX ) on XX/XX/XXXX The offer is, I can get XXXX Amex Membership Rewards points if I add an authorized user and spend over {$500.00} within in 3 months. I met all requirements but have not received the MR points so far as advertised. I contacted the AMEX customer service and submitted complaints through chatting and phone numerous times. One of the chatting reference number is XXXX. I even chatted with a supervisor onXX/XX/XXXX ( complain number : XXXX ) but It has been more than 8 weeks.
I never received any updates or response until I contacted and all agents keep saying generic answer that it will take 6-8 weeks.
Company Response: Closed with explanation
2017-08-21
Jackson, MS
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation
2017-08-20
Lewisville, TX
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with explanation
2017-08-19
RI
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: Transaction ID : XXXX Comptroller of Currency XXXX XXXX, 2017 Copy of letter to Bank Officers Hello,. XXXX XXXX XXXX XXXX is attempting to release an authorization/hold on customer 's card for a car rental that is paid in full. The hold should not be there as the company was already paid. XXXX wants the inappropriately held funds released.
Details : 1- The car rental was in the name of card holder 's spouse. The amount paid in full via customer 's AMEX SERVE was {$620.00}. The additional amount inappropriately being held is {$490.00}.
2- Card holder contacted AMEX Serve Customer service. Both the customer service person and the manager understood the problem, but stated that even though the authorization/hold should be immediately released, their automated system prevented them from doing so. They provided the release number of # XXXX to XXXX XXXX. XXXX said everything is released on their side, and that the date should be changed on the hold -- to today ( XXXX XXXX, 2017 ).
3- Again, XXXX XXXX indicated that the date of the transaction should be changed and the funds immediately released as they have been paid already. They offered to third party call in to AMEX to resolve the matter this morning. XXXX XXXX offered to fax AMEX Serve a cancellation document, or call Amex Serve directly to release these funds ( {$490.00} ). Again, AMEX customer services simply reiterated their policy.
4- I am writing to you for your help today to release my funds. For a working person, these inappropriately held fund are the difference between paying rent and eating, and literally being hungry.
I tried to get in touch with XXXX XXXX as well.
This is a unique situation where the merchant has already been paid. The merchant is attempting to cancel the authorization. And the merchant is attempting to contact AMEX to resolve the matter this morning.
Thank you for your help. Card Holder.
Company Response: Closed with explanation
2017-08-19
Houston, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with non-monetary relief