AMERICAN EXPRESS COMPANY
Consumer Complaints
There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 153
2018-08-13
Lancaster, PA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: I closed all my American Express accounts a few years ago. In XX/XX/2017 I ordered a copy of my credit report, and it showed AmEx still open. I contacted AmEx and filed a complaint with the credit reporting agency. I recently received an annual copy of my credit report, and the card was still showing as open. I phoned the number for AmEx on the credit report, but the automated info asked for my account number and I don't have the complete number, so I was on hold forever until I finally hung up.
Company Response: Closed with explanation
2018-08-13
Staten Island, NY
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2018-08-13
Philadelphia, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Overcharged for something you did purchase with the card
Complaint: On XX/XX/XXXX I took a taxi ride outside port authority bus terminal in XXXX, to XXXX XXXX Train station in NJ, the cab driver threatened to leave me stranded if I didn't provide payment up front. He pulled over after crossing the NJ XXXX toll close to the XXXX, he demanded my credit card upfront for payment, ( first my American Express ) he swiped it 2 times, one for {$700.00} which was denied for fraudulent activity, and then he swiped it again for {$870.00} which did go through, he lied and said it didn't go through and then demanded my other credit card in which he charged another {$540.00} ( including a {$90.00} tip to himself on my XXXX XXXX card and he also forged a signature that barely looks like a scribble. I have a copy of the receipt pull of the XXXX website, where there is a copy and clear proof of this, both transactions where made by different card readers, I never swiped the card myself, and neither did he give me a number or a receipt, again this was all swiped during the trip not after, and he did not meter the drive. I had Amex on the phone while he was still driving me and he was harassing me the entire ride, I made sure the Amex rep heard everything the driver was telling me. The rep was kind enough to stay on the phone with me for about 1 hr, because of the unsafe situation.
Company Response: Closed with explanation
2018-08-13
Miami, FL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-08-12
Greenwood, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Overcharged for something you did purchase with the card
Complaint: American Express credit card account show unknown charges and american express pulled copy of my credit report to make a unfair decision while i was still in dispute. They would not honor my rights for being a victom of identity theft and fraud. They made a decision on my acct before taking the dispute investigation is still ongoing instead they violated my rights by closing my account do to fraudulent charges that i did not give permission and or dont recognize on my acct. My social security card and passport has been lost or stolen
Company Response: Closed with monetary relief
2018-08-12
Beachmont, MA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2018-08-12
Chattanooga, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2018-08-12
Gloucester City, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2018-08-12
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2018-08-11
Noblesville, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with monetary relief
2018-08-11
Charlottesville, VA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: XX/XX/2018 Signed online for XXXX XXXX XXXX Credit Card. Amex new welcome offer {$0.00} Balance Transfer Fee Offer, No Annual Fee, and 0 % intro APR on purchases and balance transfers for 15 months. Made two transfers ( 1 ) {$2300.00} ( 2 ) {$3200.00}. On XX/XX/2018 we were charged For ( 1 ) Balance Transfer Fee {$69.00} and for ( 2 ) Balance Transfer Fee {$98.00}. Our first Statement Due Date was XX/XX/2018. Account Summary showed Fees of {$160.00} which we were not suppose to be charged.
XX/XX/2018 : XXXX Talked to XXXX. She gave us a case # XXXX and would check into. XX/XX/2018 talked to XXXX again, she said still checking on this. XX/XX/2018 XXXX Talked to XXXX saying my case was closed. He tells us the case will be reopened under same Case #. XX/XX/2018 Called again, talked to XXXX on XXXX Said case closed again with reason we owe Balance Transfer Fees. HELP! American Express gave us run around for months with no help. I would not have gotten card if had known there was a transfer fee.
Company Response: Closed with explanation
2018-08-11
New Bedford, MA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: This complaint is in response to DENIAL on my claims, Case number : XXXX of accounts number ending in : 1. XXXX, That I Initiated on XX/XX/XXXX of a total sum of {$6000.00}.
2. XXXX, That I Initiated on XX/XX/XXXX of a total sum of {$3800.00}.
3. XXXX, That I Initiated on XX/XX/XXXX of a total sum of {$4400.00}.
Due to me being a victim of FRAUD SCHEMES.
I have the legal right to a full and proper investigation under The Fair Credit Billing Act and The Truth In Lending Act Federal Law.
I do feel that my rights have been violated due to not receiving a proper and fair investigation under my circumstances. AMEX has failed me by NOT conducting a reasonable investigation of my disputes accordion to the Law. I tried to initiate my claim on XX/XX/XXXX by call the AMEX customer services with was close to Impossible because they would not transfer me to the dispute department they asked me what my dispute was all about and as soon as I explained they shut me down and said they couldnt help me. I decided to try and make a second call the following day on XX/XX/XXXX and see if a different representative would help me out but I was wrong I got the same respond as the previous day. As a result I decided to search web and see if I could find a site, address or fax number with I could use to submit my claim. I come across a site for AMEX PURCHASE PROTECTION and I decided to submit my claim there because I didnt have any other choose.
I initiated my claim on XX/XX/XXXX by submitting a form on the purchase protection site. I explained my situation of what my claim was all about.
After submitting my claim there was a message stating that they have received my claim and they will be getting back to me. So on XX/XX/XXXX I decided to call purchase protection department to find out about my claim since I hadnt heard from them. There was a number on the site to call so I did so. When I talked to the representative they let me know that my claim was denied I didnt understand so I asked to speak to a manager. She asked me what my claim was all about, I explained my situation of what my claim was all about and also expressed that I was aware that I was over the time of a dispute but under the circumstances of my claim she felt that my case needed to be investigated. she proceeded to let me know that my claim was denied because that was the wrong department and they dont deal with this kind of claim. She was sympathetic and kind she was willing to help me find the right department so she called the customer service and explained my situation since I had let her know that the CS will not even listen to what I have to say. She come back to me and let me know that she has spoken to CS person and they will be helping out and take my dispute. I couldnt believe when I was speaking to the CS person she said she would be transferring me to the dispute department. When she did the person on the phone was so cold and shortly she hangup on me. I was so frustrated because I had a feeling it was intentionally so I would give up on my claim. As frustrated I was I made other call to the purchase protection department so as they can help me get my claim in the right department. I again as to speak to a manager and again I had to explain the whole situation all over again from the beginning to the end because this was a different person. She was so kind to help out and I did let her know that there was possibility that they may disconnect the call so I need her to spoke to them and make sure my claim was in and she did so coz I really didnt want to have to call again for a third time. After she was done I was up on the call so she can give me my claim number. She gave me this # XXXX for my claims but I had a question why I was only getting one claim # for three different dispute and her answer was that she was putting all the three dispute in one claim # XXXX. She concluded by saying that some one will be contacting me in a few days.
I waited and also keep on looking at my online account to see if there was update about my claim but nothing so I decided to make a call on XX/XX/XXXX to follow up. I had to call CS department because I didnt have the direct # to the dispute department and again it was so frustrating to just get to the dispute department I had to speak to like 7 people before reaching the right person and I had to explain myself over and over again because no one is doing there job right they cant even transfer someone to the right department the first time it has to take seven try. AMEX customer service is the worst that I have ever experienced in a very long it.
On that same day I did find out that 1. One of my credit card ending with XXXX had been taken to collections while I was thinking my account was on hold while they were investigating my dispute.
2. My claims were denied the same day they were opened 3. I didnt receive any mail letting me know that one they have received my claim two they will be investigating and t what there finding were and the reason for them denying my claim. There was no communication.
The person on the call was so unprofessional and couldnt even answer my questions. I wanted to know if he can see my claim # XXXX and the three dispute, He said yes but he could tell me why my claims were denied. All he could say is that it denied and they can not further help me. I asked for a deny letter to be send to me by mail and I have not received it up to now. This Complaint is Against American Express Dispute Department and not purchase protection department. There is no way that a fair and complete investigation was contacted in my claims. Amex use frustration tactics so one can give up on their claims by giving there consumes the run around and making it impossible to reach the dispute department.
They have no intention of helping you there main goal is frustrating you to giving up the pursue of your claim. I have been loyal consumer of AMEX for many years with no incident and am very shock of how they treat their customers.
I am a victim of fraud schemes and I purchased educational service ( which I though that would be beneficial to my life ) with MOBE that cost me over {$60.00} thousand of which I paid {$14000.00} using the above American express credit cards. I paid the rest using other different cards and those credit card companies have been very helpful and understanding and they are still investigating all my claims as I write this. I was willing to provided everything that I could get about this case to AMEX but they didnt give me that opportunity to do so.
I will be attaching so documents that I had send to the purchase protection department because I dont have any for the dispute department I was never given a chance to submit any.
Company Response: Closed with explanation
2018-08-11
Allen, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with explanation
2018-08-11
Los Angeles, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2018-08-10
Bloomington, MN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: Earlier this spring, I applied and was approved for the American Express Everyday credit card which I planned to use for a balance transfer. The American Express card held a promotional period of 0 % interest for 18 months for any balance transfer that was completed within the first 60 days of opening the account. I planned to transfer a {$3700.00} balance from a line of credit I had with XXXX XXXX. Before executing the balance transfer, I wanted to be sure that I could transfer a balance to my AMEX card from a line of credit ( not a credit card ). I spoke with a customer service representative from American Express on their chat window feature and fully explained the situation. I was told by the representative that it WOULD work for me to do a balance transfer from a line of credit, and to just enter the account information on their balance transfer page. I did this, and after a few days I saw a new balance of {$3700.00} on my AMEX Everyday card. However, my XXXX XXXX balance was unchanged. Confused by this, I reached out to American Express customer service to get an answer, and was referred to the balance transfer team. What I found out was rather disturbing, that I was given the wrong information about transferring from a line of credit rather than a credit card. Rather than transfer the balance from my XXXX XXXX account, the AMEX system took the information I entered and ended up transferring a balance from a random XXXX XXXX store credit account I am in no way associated with. They essentially sent XXXX XXXX {$3700.00}, and put that balance on my AMEX card. This was frustrating, as I knew that this situation would not be resolved in time for me to do that correct balance transfer during their 18 month/0 % interest rate promotional period. After speaking with both AMEX customer service representatives and members of the balance transfer team, in late XXXX and on XX/XX/XXXX, I was told that they would resolve the situation, make contact with XXXX XXXX, and have my AMEX balance removed. Since this balance was not mine, they told me that I wouldn't have to worry about paying for it, to ignore any past due notices because they would resolve the situation. Two months have gone by, and situation has not been resolved. The balance is now at {$3800.00} because of past due surcharges, and I just received a notification from American Express that the account will be going to debt collection in seven days. I have spoken with both customer service representatives and members of the balance transfer team again, and it seems that little to no progress has been made with regards to AMEX correcting their mistake and removing this XXXX 's balance that is not mine. The AMEX representatives claim they are working to get this resolved, but when I ask them what will happen when the {$3800.00} is sent to debt collection they have no answer. They continue to send me back and forth between their balance transfer team and customer service representatives, both claiming that this problem is out of their control. It is incredibly disturbing to me that American Express was able to send a balance to a random, unnamed account unassociated with me, and even more disturbing that they are taking so little action to get rid of this balance, but rather, giving me past due notices and sending it to debt collection. It is not my debt to pay, their system made an error and their inadequacy and incompetence in correcting their mistake has put me under significant stress and may potentially damage my credit score. I am worried that if the account goes to debt collection, it will make this issue that much more difficult to resolve as this {$3800.00} balance will no longer be associated with AMEX, and the balance the debt collection agency will be asking for will now be bigger than the {$3700.00} AMEX will get back from XXXX XXXX ( if they ever DO get this resolved ). The only solution they have offered me to prevent the account from going to debt collection is to make the minimum payment ( {$180.00} ) despite the fact earlier on their customer service representatives ensured me I would not have to pay on this balance that is not mine. They have offered no guarantee that I will be reimbursed should I begin making payments on this balance that is not mine. It feels like I'm being robbed of money by this financial institution due to a mistake THEY made that they are doing nothing to resolve. This has been an awful experience and I feel that I have nowhere else to turn for help, as everything I have been either shrugged off, or given empty promises by everyone I have talked to at American Express about this issue.
Company Response: Closed with monetary relief
2018-08-10
Brooklyn, NY
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: was solicited to open platinum credit card. After the required spending, they " froze '' my points
Company Response: Closed with explanation
2018-08-10
Staten Island, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2018-08-10
NJ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: American Express advertised {$100.00} airline fee credit on qualifying airlines. It does not list the airlines that qualify. It says to see terms and conditions, but when one clicks there, it doesn't list them either. You have to click several times just to get a point where they say " call us to get the list of qualifying airlines. '' The airlines are not listed clearly and conspicuously and they make it difficult and require you to jump through hoops to find out about the airlines.
I wanted to use the credit on an airline and they said it didn't qualify. They wouldn't send me a list that I could have accessed before I signed up for the card. I told them it wasn't clearly and conspicuously listed, but they said I could have called. They should list the airlines clearly and conspicuously on the site and not require so much friction to find out.
Company Response: Closed with explanation
2018-08-10
PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On about XX/XX/2017 I had a American Express Serve pre paid credit card I used for purchasing items and Renting automobiles at certain times, I actually lost the card and I contacted customer service as soon as I lost the card, They really gave me the run around for about 3 to 4 weeks, They also were suppose to send me a new card with my funds to be transferred onto the new card, but nothing happened. Money is still on the card there was {$2000.00} on the card, I am asking for the amount that was on the card. Thank You XXXX XXXX
Company Response: Closed with explanation
2018-08-10
Quartzsite, AZ
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: I had my card skimmed and cloned. On XX/XX/2018 my card was declining at a gas station and upon checking my account I saw it had been emptied. There were 5 fraudulent transactions on my account. XXXX charge for {$3.00}, an XXXX membership for XXXX, a XXXX charge for {$27.00}, and two XXXX XXXX charges, one for {$250.00} and one for {$220.00}. After calling my bank they returned the XXXX charge, and eventually the XXXX and XXXX charges. I filed a police report and cooperated with the bank to try to get my money back for the XXXX XXXX charges. They first mistakenly disputed it as billing. After almost a month they declined the dispute. Someone finally understood what I was saying after I called them back and re filed it as fraud. It is XX/XX/XXXX now and they are refusing to return the XXXX XXXX charges.
Company Response: Closed with explanation
2018-08-10
Oceanside, CA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with monetary relief
2018-08-09
Cleveland, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2018-08-09
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2018-08-09
Portland, OR
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2018-08-09
Northridge, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation